National Serv-All

★★☆☆☆
41.0311 -85.217
Map and Directions to National Serv-All

260-747-4117

6231 Macbeth Road

Fort Wayne, IN

46809

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1.6666666 9
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Reviews 1 - 9 of 9.
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Lousy customer service!

National Serv-all is our only bill that is not automatically paid. When you log onto their web-site, it says in the "Frequently asked questions", Do you currently have automatic payments? The answer is: Not currently, but you can pay your bill online at....
Never-the-less, we forgot about this bill this last billing cycle. The night before our pickup, we received an automated phone call that said: To avoid an interrupt in your service, you must pay your balance immediately. I quickly logged on the Serv-all site and paid my bill. I took my trash cans out the following morning. They pick up in my neighborhood around 2:00pm. When I got home from running some errands, I noticed that everyone trash had been picked up but ours. I called them, and told them I had a confirmation number for my payment an that I paid when they told me to avoid service interrupt. She said you had to pay the DAY BEFORE YESTERDAY to avoid service interrupt. That is NOT what the automated phone call said. She said basically that it doesn't matter what the message said, I am going to miss a pick up day and must wait until next week. Which is very upsetting, as I was told "TO AVOID SERVICE INTERRUPT, YOU MUST PAY YOUR BILL IMMEDIATELY - Which I DID!! Yet, my service was interrupted! We don't sit our trash out every week, sometimes we wait two, or even three weeks, as we simply don't generate that much trash here. So they are making money off of us hand over-fist! Then, when we miss a payment, - YET PAY IT EARLY ENOUGH to avoid service interrupt, we are still penalized. They said, We can come back out to pick it up, but there will be a $50.00 charge - WHAT???? Maybe I should call for some credit when I don't have any trash to set out! Earth First - Here we come!

1
★☆☆☆☆

Lousy customer service!

National Serv-all is our only bill that is not automatically paid. When you log onto their web-site, it says in the "Frequently asked questions", Do you currently have automatic payments? The answer is: Not currently, but you can pay your bill online at....
Never-the-less, we forgot about this bill this last billing cycle. The night before our pickup, we received an automated phone call that said: To avoid an interrupt in your service, you must pay your balance immediately. I quickly logged on the Serv-all site and paid my bill. I took my trash cans out the following morning. They pick up in my neighborhood around 2:00pm. When I got home from running some errands, I noticed that everyone trash had been picked up but ours. I called them, and told them I had a confirmation number for my payment an that I paid when they told me to avoid service interrupt. She said you had to pay the DAY BEFORE YESTERDAY to avoid service interrupt. That is NOT what the automated phone call said. She said basically that it doesn't matter what the message said, I am going to miss a pick up day and must wait until next week. Which is very upsetting, as I was told "TO AVOID SERVICE INTERRUPT, YOU MUST PAY YOUR BILL IMMEDIATELY - Which I DID!! Yet, my service was interrupted! We don't sit our trash out every week, sometimes we wait two, or even three weeks, as we simply don't generate that much trash here. So they are making money off of us hand over-fist! Then, when we miss a payment, - YET PAY IT EARLY ENOUGH to avoid service interrupt, we are still penalized. They said, We can come back out to pick it up, but there will be a $50.00 charge - WHAT???? Maybe I should call for some credit when I don't have any trash to set out! Earth First - Here we come!

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This morning I was traveling on S ALLEN CHAPEL RD in Kendallville, In

A NATION SERVALL truck was driving north on a side road and blew thru a stop sign and turned left into my path. IF I had not been alert and paying attention..........the result of the collision could have been deadly.

A 1/4 a mile up the road was a school bus picking up children. If that bus had been behind 2 minutes..........the incident could have been a busload of dead children.

I tried calling the company in Ft Wayne, In as soon as i got to work. Only their operator who was rude would not put me thru as it was a few minutes before 8 AM and the company doesn't start taking calls until then unless it is an emergency. However a dangerous driver who night be drunk or high isnt enough of an emergency!!!!!!!!!!!!!

When I finally did get hold of the supervisor of the company the attitude was no one gives a rat's ass and not their fault!

1
★☆☆☆☆

This morning I was traveling on S ALLEN CHAPEL RD in Kendallville, In

A NATION SERVALL truck was driving north on a side road and blew thru a stop sign and turned left into my path. IF I had not been alert and paying attention..........the result of the collision could have been deadly.

A 1/4 a mile up the road was a school bus picking up children. If that bus had been behind 2 minutes..........the incident could have been a busload of dead children.

I tried calling the company in Ft Wayne, In as soon as i got to work. Only their operator who was rude would not put me thru as it was a few minutes before 8 AM and the company doesn't start taking calls until then unless it is an emergency. However a dangerous driver who night be drunk or high isnt enough of an emergency!!!!!!!!!!!!!

When I finally did get hold of the supervisor of the company the attitude was no one gives a rat's ass and not their fault!

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loyal customer for 3 years...all i can say is GO ELSEWHERE! Earth First is the new company in fort wayne and its half the price of these guys!! so i switched a month ago and they still haven't picked up my bin from me. talked to Gwen on the phone and wow is she not in the right job....very rude very mean and doesn't know how to do her job. Serv-All get a clue....its trash pickup not rocket science!!!!!!!!

1
★☆☆☆☆

loyal customer for 3 years...all i can say is GO ELSEWHERE! Earth First is the new company in fort wayne and its half the price of these guys!! so i switched a month ago and they still haven't picked up my bin from me. talked to Gwen on the phone and wow is she not in the right job....very rude very mean and doesn't know how to do her job. Serv-All get a clue....its trash pickup not rocket science!!!!!!!!

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1 out of 1 people found this review helpful.

.

National Serv-All has bine doing a great job. they help out a lot of big job sites. also they have bine working hard to trach pited up ever friday. I fill that National Serv-All can do more if they try.

4
★★★★☆

National Serv-All has bine doing a great job. they help out a lot of big job sites. also they have bine working hard to trach pited up ever friday. I fill that National Serv-All can do more if they try.

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0 out of 1 people found this review helpful.

.

My mother has this trash "service" and has had problems for at least the last 2-3 year that I know of. When called, they always tell her to call as soon as the pick up is missed. For the last 6 months, they have picked up her trash 4 times, and only if called. We cancelled her service effective July 1st and trash is still sitting by the road and has been for 4 weeks. I called last week and spoke to a nice woman named Sarah but nice doesn't get the trash picked up-it is still there. I have called 3 times in a month and this will be the last. If they don't come for the trash this time, we will take the trash to them.

1
★☆☆☆☆

My mother has this trash "service" and has had problems for at least the last 2-3 year that I know of. When called, they always tell her to call as soon as the pick up is missed. For the last 6 months, they have picked up her trash 4 times, and only if called. We cancelled her service effective July 1st and trash is still sitting by the road and has been for 4 weeks. I called last week and spoke to a nice woman named Sarah but nice doesn't get the trash picked up-it is still there. I have called 3 times in a month and this will be the last. If they don't come for the trash this time, we will take the trash to them.

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1 out of 1 people found this review helpful.

.

We have been with this company for 4 years now. Our pick up is Wednesday. Sometimes they are not here until Friday or the following Monday. When we call ans let them know that we did not get picked up they say let it stay out and they will get it. It can take up to 5 or 6 days for them to get it. We live on a very busy highway. It gets knocked over by semi's then we have to go and pick it up. I have talked to a Pam in the office, don't even waste your time with this non help full * * * * ! They have until the end of this month to get their act together or we are gone. And there will be a letter to the editor in the paper.

1
★☆☆☆☆

We have been with this company for 4 years now. Our pick up is Wednesday. Sometimes they are not here until Friday or the following Monday. When we call ans let them know that we did not get picked up they say let it stay out and they will get it. It can take up to 5 or 6 days for them to get it. We live on a very busy highway. It gets knocked over by semi's then we have to go and pick it up. I have talked to a Pam in the office, don't even waste your time with this non help full * * * * ! They have until the end of this month to get their act together or we are gone. And there will be a letter to the editor in the paper.

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.

About a year ago our neighborhood voted to contract with National Servall for trash pick up. Big Mistake!!! Ever since we hired them at a cheaper rate than the other company, we are lucky to have the trash picked up on the same day that was designated by Servall. It might be one day late, it might be three days late. Meanwhile, the bins get knocked over by storms, the trash blows all over the streets, and the neighborhood looks terrible. Did I mention that their trucks leak greasy, smelly waste all over the street in front of our house?I think their service is terrible. If it doesn't improve, I for one, am not paying the bill until I get some reassurance that it is going to be better, and suddenly.

1
★☆☆☆☆

About a year ago our neighborhood voted to contract with National Servall for trash pick up. Big Mistake!!! Ever since we hired them at a cheaper rate than the other company, we are lucky to have the trash picked up on the same day that was designated by Servall. It might be one day late, it might be three days late. Meanwhile, the bins get knocked over by storms, the trash blows all over the streets, and the neighborhood looks terrible. Did I mention that their trucks leak greasy, smelly waste all over the street in front of our house?I think their service is terrible. If it doesn't improve, I for one, am not paying the bill until I get some reassurance that it is going to be better, and suddenly.

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1 out of 1 people found this review helpful.

.

Our bin (12 cubic yard commercial bin) has not been emptied for a period of over 3 weeks. When called they always had the excuse that cars were blocking the way (pick up is normally 3-5 am). That problem was solved by us and we called Monday, Tuesday, and Wednesday of this week to get it dumped (2 promised dumps and 1 refusal). The first call resulted in no dump because they had a new route driver that for some reason failed to dump it. The second request resulted in a no dump because the excuse was that the service rep sent the request to the wrong department. On the last call they refused to dump until Friday because they stated they did not have a truck in the area until then (note Friday was our reqular scheduled dump time). Well guess what - Its Friday - the driver was here at approximately 5:00 am - and our dumpster was not dumped (and nothing was blocking his route). At the current time we are still trying to resolve the problem.

1
★☆☆☆☆

Our bin (12 cubic yard commercial bin) has not been emptied for a period of over 3 weeks. When called they always had the excuse that cars were blocking the way (pick up is normally 3-5 am). That problem was solved by us and we called Monday, Tuesday, and Wednesday of this week to get it dumped (2 promised dumps and 1 refusal). The first call resulted in no dump because they had a new route driver that for some reason failed to dump it. The second request resulted in a no dump because the excuse was that the service rep sent the request to the wrong department. On the last call they refused to dump until Friday because they stated they did not have a truck in the area until then (note Friday was our reqular scheduled dump time). Well guess what - Its Friday - the driver was here at approximately 5:00 am - and our dumpster was not dumped (and nothing was blocking his route). At the current time we are still trying to resolve the problem.

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1 out of 1 people found this review helpful.

.

This company has been in our area for as long as I can rememeber. It is a great trash pick up company. Most companies charge outragous rates, but these guys are not too bad. They pick up once a week, and I have had no problems with them picking up anything I throw out. To throw away furniture of anykind, call them ahead of your normal trash day and they will pick up up no hassles.

PROS: Price and service
CONS: once a week pickup

4
★★★★☆

This company has been in our area for as long as I can rememeber. It is a great trash pick up company. Most companies charge outragous rates, but these guys are not too bad. They pick up once a week, and I have had no problems with them picking up anything I throw out. To throw away furniture of anykind, call them ahead of your normal trash day and they will pick up up no hassles.

PROS: Price and service
CONS: once a week pickup

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0 out of 1 people found this review helpful.