Classic Furniture-Sleep World

★★★★☆

About Classic Furniture-Sleep World

Home & Garden

Home & Garden
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We bought a book case there and was promised delivery in 2 weeks. Its been three and it still isn't here.

3
★★★★★

We bought a book case there and was promised delivery in 2 weeks. Its been three and it still isn't here.

.

Absolutely the worst buying experience I have ever had! Purchased a couch from a guy in his 30's (who had just bailed out his buddy from jail and told me the whole story while I was shopping) on a Sunday. I picked one out from the showroom floor and he assured me I would receive a new one "from the warehouse."

When it was delivered a couple of days later, I noticed the arm was popping (broken) and the dust cover on the bottom had a hole in it. I asked if the couch was new or the one of the showroom and they acted evasive, saying they really didn't know for sure. They assured me they would contact the salesman and he would come out and take a look at the couch. The next day, I went back to the store to find that the floor model was gone. I had not been given a new couch, I was delivered the USED couch. When I asked the man behind the counter if he was the owner, he said "Yeah."

When I told him what had occurred, he became very defensive, called the salesman on the phone and yelled at him for telling me I would get a new couch...was very rude with me and just said "Well, I'll just give you your money back and we'll come get the couch." He said that's just the way things are there and blah, blah, blah...

Nice customer service, eh?

Dishonest, rude and completely unprofessional! Shop elsewhere!

1
★☆☆☆☆

Absolutely the worst buying experience I have ever had! Purchased a couch from a guy in his 30's (who had just bailed out his buddy from jail and told me the whole story while I was shopping) on a Sunday. I picked one out from the showroom floor and he assured me I would receive a new one "from the warehouse."

When it was delivered a couple of days later, I noticed the arm was popping (broken) and the dust cover on the bottom had a hole in it. I asked if the couch was new or the one of the showroom and they acted evasive, saying they really didn't know for sure. They assured me they would contact the salesman and he would come out and take a look at the couch. The next day, I went back to the store to find that the floor model was gone. I had not been given a new couch, I was delivered the USED couch. When I asked the man behind the counter if he was the owner, he said "Yeah."

When I told him what had occurred, he became very defensive, called the salesman on the phone and yelled at him for telling me I would get a new couch...was very rude with me and just said "Well, I'll just give you your money back and we'll come get the couch." He said that's just the way things are there and blah, blah, blah...

Nice customer service, eh?

Dishonest, rude and completely unprofessional! Shop elsewhere!

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.

This is the best furniture store hands down. The prices are fantastic,with free scotch guard and free delivery! Good luck on finding a store to do those things for you at no charge! Ha!
I've purchased at least 12 items from them over the

3
★★★★★

This is the best furniture store hands down. The prices are fantastic,with free scotch guard and free delivery! Good luck on finding a store to do those things for you at no charge! Ha!
I've purchased at least 12 items from them over the

.

They seem so nice when you are there, but wait until you have a problem with the merchandise and they dump you. It's shameful.

0
★☆☆☆☆

They seem so nice when you are there, but wait until you have a problem with the merchandise and they dump you. It's shameful.

Pros: I can't think of anything nice to say

Cons: Better avoid this place

.

They are nice people and the prices are good. I think they need to keep customers better informed what is going on to fix things if there are problems with their purchase.

1
★★★☆☆

They are nice people and the prices are good. I think they need to keep customers better informed what is going on to fix things if there are problems with their purchase.

Pros: Good prices, friendly sales staff

Cons: They are slow to respond to problems with merchandise.

.

This is the best furniture shop in Downtown New Albany - I spend a lot of time there so I would know.
LOL

2
★★★★★

This is the best furniture shop in Downtown New Albany - I spend a lot of time there so I would know.
LOL

Pros: Good Parking, Friendly Staff, Free Water

Cons: Few Staff, Very Busy, No Free Sodas

 

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