Gregg Appliances Inc

★★★☆☆
  • 4151 E 96th St

    Indianapolis, IN 46240

    Map & Directions
  • 317-848-8710

About Gregg Appliances Inc

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  • TV & Radio Repair
  • TVs and Radios

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The HH Gregg store on 96th street has the worst customer service for repairs that I have ever received. My T.V. which I bought back in the beginning of 2005 has a built in DVD which hasn't worked for 4 months now. I called HH Gregg back in Oct. and scheduled a repair appointment 3 weeks out. they called 4 or 5 days before this appointment and cancelled it. I only had a couple of days off from work so I needed to schedule it that week. They were full and said they would try and squeeze me in and call back. They never called back and scheduled me on a day that i did not ok. so now i had to wait until the end of december. But guess what. They didn't put me on the book that day either. I feel like I am getting the runaround especially since i bought their 3 year extended warranty. My advice is to avoid buying anything from this store with lousy customer service. This is definitely the last time I buy anything from HH Gregg.

1
★☆☆☆☆

The HH Gregg store on 96th street has the worst customer service for repairs that I have ever received. My T.V. which I bought back in the beginning of 2005 has a built in DVD which hasn't worked for 4 months now. I called HH Gregg back in Oct. and scheduled a repair appointment 3 weeks out. they called 4 or 5 days before this appointment and cancelled it. I only had a couple of days off from work so I needed to schedule it that week. They were full and said they would try and squeeze me in and call back. They never called back and scheduled me on a day that i did not ok. so now i had to wait until the end of december. But guess what. They didn't put me on the book that day either. I feel like I am getting the runaround especially since i bought their 3 year extended warranty. My advice is to avoid buying anything from this store with lousy customer service. This is definitely the last time I buy anything from HH Gregg.

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With a full house or relitives for a big holiday weekend, we had the firdge and the freezer bludging at the seams.

Saturday morning we awoke to a refridgerator that WASN'T WORKING. We kept the doors closed with hopes that the food might make it until we could get ice for a cooler or find a solution for this mess. We didn't want to loose hundreds of dollars worth of food.

We immediately decided to go to HH Gregg to find another one thinking that we would be able to get it delivered first thing Monday morning.

First, the prices at HH Gregg are always great for everything that they carry, but while there looking at the appliances we mentioned to the salesman that ours broke this morning and needed it delivered right away, so we wanted something in stock. He said that they could offer SAME DAY DELIVERY for only $25.

We gladly accepted that offer and were able to save all of the food for our special family holiday.

5
★★★★★

With a full house or relitives for a big holiday weekend, we had the firdge and the freezer bludging at the seams.

Saturday morning we awoke to a refridgerator that WASN'T WORKING. We kept the doors closed with hopes that the food might make it until we could get ice for a cooler or find a solution for this mess. We didn't want to loose hundreds of dollars worth of food.

We immediately decided to go to HH Gregg to find another one thinking that we would be able to get it delivered first thing Monday morning.

First, the prices at HH Gregg are always great for everything that they carry, but while there looking at the appliances we mentioned to the salesman that ours broke this morning and needed it delivered right away, so we wanted something in stock. He said that they could offer SAME DAY DELIVERY for only $25.

We gladly accepted that offer and were able to save all of the food for our special family holiday.

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I went to the store to purchase my mother a front load washing machine for Mother's Day. I had already shopped all over town via the web, papers and on foot and knew what other stores were charging.

Lowe's had the model we wanted for 75 less than HH Gregg and we had decided we liked HH Gregg's delivery policy a bit better but wanted the same price or we were returning to Lowe's.

There were about 15 sales associates in the store when we entered and maybe 4 customers. We stood around for at least 15 minutes before someone decided to come over and ask if we needed help. I said we really didn't need help as we had decided to purchase this washer from Lowe's as it is 75 less there. He did ask if they gave us the same price would we buy it? I said yes, he said done and we bought our washer.

While I was happy with the pricing, I didn't appreciate standing around in front of the washer for 15 minutes with a 3 1/2 year old child with me. It's hard to shop with a small child and it would have been nice if I didn't have to amuse him for an additional 15 minutes. They also had balloons all over the store. My son said several times that he would like to have a balloon and the sales associate never offered.

Wow, make a child happy, make a parent happy and have one very satisified customer.

PROS: Pricing, Delivery
CONS: Customer Service

3
★★★☆☆

I went to the store to purchase my mother a front load washing machine for Mother's Day. I had already shopped all over town via the web, papers and on foot and knew what other stores were charging.

Lowe's had the model we wanted for 75 less than HH Gregg and we had decided we liked HH Gregg's delivery policy a bit better but wanted the same price or we were returning to Lowe's.

There were about 15 sales associates in the store when we entered and maybe 4 customers. We stood around for at least 15 minutes before someone decided to come over and ask if we needed help. I said we really didn't need help as we had decided to purchase this washer from Lowe's as it is 75 less there. He did ask if they gave us the same price would we buy it? I said yes, he said done and we bought our washer.

While I was happy with the pricing, I didn't appreciate standing around in front of the washer for 15 minutes with a 3 1/2 year old child with me. It's hard to shop with a small child and it would have been nice if I didn't have to amuse him for an additional 15 minutes. They also had balloons all over the store. My son said several times that he would like to have a balloon and the sales associate never offered.

Wow, make a child happy, make a parent happy and have one very satisified customer.

PROS: Pricing, Delivery
CONS: Customer Service

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