Just Drains

★★★★☆
  • 4822 W 34th St

    Indianapolis, IN 46224

    Map & Directions
  • 317-291-2777

About Just Drains

Details
Hours
Daily 24 Hours

Home Construction & Remodeling

Home Construction & Remodeling
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I hired Just Drains to do some plumbing at my house two weeks ago and paid them almost $3000. Today, I went in my basement and found water on the floor. I called their office and told them what was going on and they sent out one of the

3
★★★★★

I hired Just Drains to do some plumbing at my house two weeks ago and paid them almost $3000. Today, I went in my basement and found water on the floor. I called their office and told them what was going on and they sent out one of the

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The most incompetent, rude and un-professional company I have ever dealt with in 23 years of property management. First guy they send out tries to clear drain for maybe 15 minutes, gives up and says he needs to call his supervisor.

3
★★★★★

The most incompetent, rude and un-professional company I have ever dealt with in 23 years of property management. First guy they send out tries to clear drain for maybe 15 minutes, gives up and says he needs to call his supervisor.

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The manager Debbie is extremely rude and unprofessional. She has hung up on me numerous time while trying to describe our issues. She has mocked my employees and refused to assist our company. I will not utilize this company specifically

3
★★★★★

The manager Debbie is extremely rude and unprofessional. She has hung up on me numerous time while trying to describe our issues. She has mocked my employees and refused to assist our company. I will not utilize this company specifically

.

Horrible!!! They charged $181.00 just to come out and tell me that they could only clear the main line clog for an additional $450.00. Only call them if you feel like wasting time and money.

3
★★★★★

Horrible!!! They charged $181.00 just to come out and tell me that they could only clear the main line clog for an additional $450.00. Only call them if you feel like wasting time and money.

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I had an emergency situation with water flowing from the toilet into the basement. The main line was plugged up and water could not get out of the house. The Sump pump would recycle the water from the basement, to the toilet, on the main level floor, then back to the basement. Called Just Drains, thoroughly explained the situation then asked them to come out and unplug the mainline. I paid them upfront on my CC to be sure to get someone out. The Plumber Frank C. came out to look at the problem. Frank quickly decided he could not fix the problem and he left. I had to call out another company to help. Called the manager Leon and asked him can I have a refund from the non-service call. We had a conversation about the situation which led to Leon hanging up on me and saying he did not want to deal with me.

0
★☆☆☆☆

I had an emergency situation with water flowing from the toilet into the basement. The main line was plugged up and water could not get out of the house. The Sump pump would recycle the water from the basement, to the toilet, on the main level floor, then back to the basement. Called Just Drains, thoroughly explained the situation then asked them to come out and unplug the mainline. I paid them upfront on my CC to be sure to get someone out. The Plumber Frank C. came out to look at the problem. Frank quickly decided he could not fix the problem and he left. I had to call out another company to help. Called the manager Leon and asked him can I have a refund from the non-service call. We had a conversation about the situation which led to Leon hanging up on me and saying he did not want to deal with me.

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First of all it should be known that I renovate properties and am not a novice.\nBased on the advice of my plumber, I called to have a kitchen drain unclogged. Girl setting up appointment gave me a range of $126-$132 for a kitchen drain. This seemed high but I needed it done. When technician arrived I showed him the kitchen sink but told him it may be easier for him in the basement as the clean outs were more easily accessible. It took him ten minutes to bring in equipment, clean drain and be back in with bill. The bill was for $183. I explained that I was told less and he wouldn't budge. I called office and was told it is automatically that price if they go into a basement. Never was told that! Complained to the owner as did my plumber saying neither of us would ever use them again. Still no adjustment.\nVery bad experience with Just Drains!

0
★☆☆☆☆

First of all it should be known that I renovate properties and am not a novice.\nBased on the advice of my plumber, I called to have a kitchen drain unclogged. Girl setting up appointment gave me a range of $126-$132 for a kitchen drain. This seemed high but I needed it done. When technician arrived I showed him the kitchen sink but told him it may be easier for him in the basement as the clean outs were more easily accessible. It took him ten minutes to bring in equipment, clean drain and be back in with bill. The bill was for $183. I explained that I was told less and he wouldn't budge. I called office and was told it is automatically that price if they go into a basement. Never was told that! Complained to the owner as did my plumber saying neither of us would ever use them again. Still no adjustment.\nVery bad experience with Just Drains!

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I called Just Drains after they were recommended by a plumber friend. I had a slow moving kitchen drain and had called Eagle Drains to come and unclog it. A young man from that company dumped chemicals into my drain (!!) causing it to clog completely. He then asked to borrow my plunger and my bucket and proceeded to disassemble my drain pipe without removing any of the items in the cabinet beneath the sink. He flooded the cabinet with (now chemical filled) water, ruining some items. He reassembled the drain pipe and left it leaking and ignored me when I pointed this out. He then borrowed my ladder and climbed on the roof to try and snake the drain through the vent pipe. When this didn't work he said ""I don't know what to tell you"" and he left. \n\nI called Just Drains and Kyle arrived within the hour. He had everything fixed and in excellent working order in less than 20 minutes. When I complained about the other company out of frustration, he remained professional and didn't say anything bad about them. He also gave me advice about how to maintain my sewer drain pipe which has roots growing in it. \n\nExcellent company - absolutely recommend them!

2
★★★★★

I called Just Drains after they were recommended by a plumber friend. I had a slow moving kitchen drain and had called Eagle Drains to come and unclog it. A young man from that company dumped chemicals into my drain (!!) causing it to clog completely. He then asked to borrow my plunger and my bucket and proceeded to disassemble my drain pipe without removing any of the items in the cabinet beneath the sink. He flooded the cabinet with (now chemical filled) water, ruining some items. He reassembled the drain pipe and left it leaking and ignored me when I pointed this out. He then borrowed my ladder and climbed on the roof to try and snake the drain through the vent pipe. When this didn't work he said ""I don't know what to tell you"" and he left. \n\nI called Just Drains and Kyle arrived within the hour. He had everything fixed and in excellent working order in less than 20 minutes. When I complained about the other company out of frustration, he remained professional and didn't say anything bad about them. He also gave me advice about how to maintain my sewer drain pipe which has roots growing in it. \n\nExcellent company - absolutely recommend them!

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