Stoney Creek Swim Ctr

★★★☆☆
  • 15550 Stony Creek Way

    Noblesville, IN 46060

    Map & Directions
  • 317-773-7399

About Stoney Creek Swim Ctr

Hours
Mon-Sat 9am-12am

Sports & Recreation

Sports & Recreation
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2.5 4
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They are under new management and it definitely shows. I went to their website and it answered all of my questions. When I called to register my two year old the girl on the phone was very polite and helpful. She was able to enroll us in a class that worked well for our schedule. They definitely cost more than lessons at the YMCA or the area high schools, but the quality of lessons is in a class all its own! Plus my daughter loves the warm water!! When we've gone swimming at other places she just shivers and cries, but their water is like a bathtub. I would definitely recommend them to friends!!!

5
★★★★★

They are under new management and it definitely shows. I went to their website and it answered all of my questions. When I called to register my two year old the girl on the phone was very polite and helpful. She was able to enroll us in a class that worked well for our schedule. They definitely cost more than lessons at the YMCA or the area high schools, but the quality of lessons is in a class all its own! Plus my daughter loves the warm water!! When we've gone swimming at other places she just shivers and cries, but their water is like a bathtub. I would definitely recommend them to friends!!!

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Went to one swim class and was not impressed at all. I think it is very over priced for the type of building and the type of instruction that was received. Hopefully they will let me cancel!!

1
★☆☆☆☆

Went to one swim class and was not impressed at all. I think it is very over priced for the type of building and the type of instruction that was received. Hopefully they will let me cancel!!

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I called around to find a swim class for me and my 11 month old. I was surprised at the cost of classes. When calling with questions I was also surprised at the little information the girl on the line had, she kept asking me to hold so she could ask someone else. I'm not sure how this center gets business as they are expensive and need customer service training.

PROS:
CONS: Expensive; need basic customer service skills

2
★★☆☆☆

I called around to find a swim class for me and my 11 month old. I was surprised at the cost of classes. When calling with questions I was also surprised at the little information the girl on the line had, she kept asking me to hold so she could ask someone else. I'm not sure how this center gets business as they are expensive and need customer service training.

PROS:
CONS: Expensive; need basic customer service skills

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.

I waited in the front lobby for almost 15 minutes with a child and nobody so much as noticed me. Nobody asked me if they could provide additional information, etc.

I finally went and found somebody myself and they didn't really provide much information for me either. It was a bit busy as it was a Tuesday evening around 5:15p when I went in, but probably won't go back due to the fact they didnt seem to care whether I got the information I needed or not.

I was also not so impressed with how crowded hte pools were with kids and ti didn't appear they had that many staff covering.

PROS:
CONS: Lack of Attention to entering customers, patrons

2
★★☆☆☆

I waited in the front lobby for almost 15 minutes with a child and nobody so much as noticed me. Nobody asked me if they could provide additional information, etc.

I finally went and found somebody myself and they didn't really provide much information for me either. It was a bit busy as it was a Tuesday evening around 5:15p when I went in, but probably won't go back due to the fact they didnt seem to care whether I got the information I needed or not.

I was also not so impressed with how crowded hte pools were with kids and ti didn't appear they had that many staff covering.

PROS:
CONS: Lack of Attention to entering customers, patrons

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