Your Very Own Geek

★☆☆☆☆
  • 121 W Plum St

    Chesterfield, IN 46017

    Map & Directions
  • 765-378-6756

Computer & Internet Services

Computer & Internet Services
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I walked away a very unsatisfied customer. I brought in a perfectly good computer to have my memory upgraded and brought home a computer that is virtually ruined. The computer now crashes constantly and will not run any programs. I brought the computer back to their store to give them a chance to fix it, and it only got worse. I contacted the geeks again and requested my money back. Rather than apologizing for the problems, remaining professional and returning my money, I was accused of being ignorant and causing the problems on my pc. I admit I do lack knowledge about many computer related issues. This is why I brought my computer to what I thought were professionals, but apparently Your Very Own Geek may be ignorant when it comes to computers as well.

1
★☆☆☆☆

I walked away a very unsatisfied customer. I brought in a perfectly good computer to have my memory upgraded and brought home a computer that is virtually ruined. The computer now crashes constantly and will not run any programs. I brought the computer back to their store to give them a chance to fix it, and it only got worse. I contacted the geeks again and requested my money back. Rather than apologizing for the problems, remaining professional and returning my money, I was accused of being ignorant and causing the problems on my pc. I admit I do lack knowledge about many computer related issues. This is why I brought my computer to what I thought were professionals, but apparently Your Very Own Geek may be ignorant when it comes to computers as well.

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Business Response:

It is impossible to please everyone. Ms. Stapleton fails to mention that she refused to bring the computer in so that her claims could be verified and rectified. She did request a refund on the memory installed in her computer. However, she refused to return the memory so we could test it and return it to the manufacturer. Ms. Stapleton appears to respond to any reasonable and normal business practice as a personal attack which is unfortunate as it makes it impossible to resolve the issue, just as the Better Business Bureau determined when she filed the complaint with them as well. We've been in the computer business in the area for going on 9 years in a small community, this isn't something one accomplishes by displeasing customers. I hope anyone reading this review will take that into account.
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I walked away a very unsatisfied customer. I brought in a perfectly good computer to have my memory upgraded and brought home a computer that is virtually ruined. The computer now crashes constantly and will not run any programs. I brought the computer back to their store to give them a chance to fix it, and it only got worse. I contacted the geeks again and requested my money back. Rather than apologizing for the problems, remaining professional and returning my money, I was accused of being ignorant and causing the problems on my pc. I admit I do lack knowledge about many computer related issues. This is why I brought my computer to what I thought were professionals, but apparently Your Very Own Geek may be ignorant when it comes to computers as well.

0
★☆☆☆☆

I walked away a very unsatisfied customer. I brought in a perfectly good computer to have my memory upgraded and brought home a computer that is virtually ruined. The computer now crashes constantly and will not run any programs. I brought the computer back to their store to give them a chance to fix it, and it only got worse. I contacted the geeks again and requested my money back. Rather than apologizing for the problems, remaining professional and returning my money, I was accused of being ignorant and causing the problems on my pc. I admit I do lack knowledge about many computer related issues. This is why I brought my computer to what I thought were professionals, but apparently Your Very Own Geek may be ignorant when it comes to computers as well.

Cons: unprofessional

Message from Your Very Own Geek

Services - 24/7 Advantage



Your Very Own Geek's 24/7 Advantage program combines 24-hour help desk support, robust managed services with remote monitoring, and onsite emergency support into a single IT support program customized to your unique business requirements. The result is an outsourced, reliable and affordable computing solution that reduces the headaches associated with managing the ongoing service and support of your IT environment at a fixed price.



Features



24x7 access to over 50 experienced engineers

Phone and remote user support

Server and network monitoring and management

Onsite support as required

Software patches/updates as required

End-to-end call ownership

Online call reports with the 24/7 Advantage Portal

Managed Antivirus and Antispyware subscription

Inventory management

Preventative maintenance checks

All inclusive fixed price

PC Data Protection

Server Support

Firewall Management

Supplemental Support Staffing

Help Desk



Advantages



Improved service levels

Reduced costs with fixed price

Single source for IT support

Proactive & preventative support reducing downtime

Rapid problem resolution

Increased user satisfaction

Increased management insight

Efficient growth/downsizing model

More about Your Very Own Geek

About Your Very Own Geek Your Very Own Geek is an information technology solutions provider that specializes in providing Managed Services, Networking, Security, Web Design and Computer Repair for business, government and residential clients. We are headquartered in Chesterfield, Indiana and provide regional coverage for Indiana, Illinois, Kentucky, Michigan and Ohio. Our Commitment Your Very Own Geek is committed to offering you the latest in information technology solutions at prices you can afford. We understand that you have a limited budget to reach your information technology goals. We're here to assist you in reaching those goals in the most cost-effective and efficient manner possible. Our Mission We strive to keep our prices lower than our competitors on everything we do or sell because we believe that it isn't necessary to charge inflated prices to succeed. Our definition of success is assisting you in reaching your goals. We know that as you reach your goals, so will we.

 

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