My daughter was just referred to this orthodontist's office the week before Thanksgiving. She is the first in our family to be seen by one. This office had the friendliest staff! Kathy, the lady I spoke with was very friendly and remembered me when we arrived. She spoke directly to my 8 year old and showed her how to sign herself in, where the bathroom was, where their books and toys were. They had lots of pictures on the wall of brand new patients and right next to those just as many pictures of people whose braces had just been removed and the title for that group was "New Smiles". The office was very updated, everyone was extremely helpful and they explained everything. The first visit is complimentary (including x-rays!) and I didn't even have to begin thinking about what insurance would cover or not until after we were seen and knew exactly what we were talking about. After it was all said and done my daughter forgot her book there and they mailed it to her with a note telling her how nice it was to meet her. It was probably the best "first" experience I've ever had with any dentist or doctor's office.