Once Upon A Child

Ive sold clothes here in the past & they paid me a fair price & while they have rejected a lot of stuff - I am happy they are so picky from a buyer stand point.

The customer service has been excellent - even going so far as finding an item on the shelf for me while I was on the phone so I did not have to waste a trip.

Everyone has always been pleasant & wonderful whether buying or selling.

Posted 12/31/08 | Report Abuse

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I agree with some of these reviews. I have also been treated VERY snotty in there, more than once, by both the owner and the staff. They are overpriced on most of their clothes and especially the toys. I find much better deals at other stores on new clothes and toys by shopping sales and clearance.

Posted 05/28/08 | Report Abuse

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I shop at all of the Once Upon a Child's in the area and this is my least favorite. It is often over priced, but I pass on the overpriced items and often find some great deals on items that somehow make it thru less expensive. My biggest gripe, and why I like it less than the other stores is that the racks are way too stuffed. It is VERY difficult to shop when items are so packed in there. It makes it unpleasant. Overall the employees are very friendly. The owner is in there often and she is kind of snotty. I am christian and respect the fact that they play Christian misic in the store, but do find it less pleasant than music that is more familiar to me. Oh, and their return policy is only 7 days as compared to 30 days at the other locations.

Posted 01/31/08 | Report Abuse

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I have bought and sold at this store for the last 5 years for both of my kids and I always find great deals. The quality of the clothes is better than most resale stores, they pay more for your items, and the staff is friendly and helpful. I would highly recommend this store!

Posted 09/12/07 | Report Abuse

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i've been a customer of once upon a child in carmel for 2 years now and i've never received poor service at all. i have brought stuff in and i know there are times that they wouldn't buy the size that i have but i understand that because like most stores, they do get overstocked. if they buy more than they sell, then the store won't earn anything at all. if they don't buy my stuff for the price i originally bought it for at the stores, it's okay. sometimes i just say no thank you and i know it's not their loss anyway because there are other people willing to sell their stuff for any price just because they get something for it unlike when you donate it to goodwill where you dump it there and don't get anything for it and yet they sell it to people so it's not a donation at all because they made money out of it and you don't. so sometimes, it's worth taking a trip first to once upon a child before you go to goodwill after cleaning your house or after a garage sale. nobody is perfect and that's why in huge stores, they have customer service because even if you bought something brand new, you still find something wrong with it and return it. once upon a child is just a resale shop, for someone who can't afford to buy clothes at store price, i am thankful for this store. if you think this store has flaws, what store doesn't? humans are never satisfied by nature. we always want something more and not everything pleases us. but i love once upon a child because i am able to buy something for my baby withing our budget.

Posted 07/21/07 | Report Abuse

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I went to this business to sell some clothes with my 13 year old and my infant daughter when I was rudely told that they would not take them because they have too many. I then asked for the manager whom I found out later is also the owner. I informed her that I drove a long way to sell these and she basically gave me and I don't care attitude, had her counter lady throw my clothes in the bag I brought as well as pushing them at me. I tried contacting her management about it and to my knowledge nothing has been done about it as well as trying to get an apoligy out of her and she refuses to apoligize to me, all she wants to do is justify her stupid, snotty, stuck-up self. If anyone is reading this please do not go to this business unless you like the "STUCK UP, SNOTTY" atmosphere and want to goto a business where if the owner herself does something wrong she won't even appoligize because she is too self absorbed in herself.

Posted 06/24/07 | Report Abuse

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I frequent many children's resale shops, but have found this one to be one of my least favorite. The selection is good, but the prices seem to be higher than most other stores. I will skip this one in the future!

Posted 07/26/05 | Report Abuse

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They are charging $12.00 for gap jeans for a 5 year old?--USED? I can get that brand spanking new at Gap itself! No thanks, but if I want to get used clothes for a good price, I'll go somewhere else

Posted 07/18/05 | Report Abuse

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I have been to several stores around town from this company and I understand all of them are owned by different people but this one is just overpriced compare to the others. I have also seen a better selection at other places.

Posted 07/13/05 | Report Abuse

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we have just moved to the area and i came across this consignment store... by far outstanding service and selection, i've sold several items and they are more than fair with the offers.

Posted 06/28/05 | Report Abuse

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I have managed to get some really great merchandise at Once Upon A Child. Since I had so much success as a consumer there, I took some of my child's things into the store to see what they would offer. I had items that were new in the box that cost in the hundreds of dollars that they were willing to give me 20-30 dollars for. I said No thanks and sold them on ebay.

I ended up getting almost full value from my Ebay Auctions. Yes, I will continue to buy there but I won't be selling my merchandise to them.

PROS: Great merchandise for low prices
CONS: Selling items not a good deal

Posted 05/28/05 | Report Abuse

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