Hudlow's Dry Cleaners

★★☆☆☆

About Hudlow's Dry Cleaners

1.75 4
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I have been to Hudlows at least 10 times in the last 3 months getting my suit cleaned after job interviews. I have been happy every time. The only issue was the first time I dropped off my suit I was told it would be ready for pickup on monday, so I showed up monday morning to findout it will be there monday afternoon. Other than that miss communication I have had no problems. I had to write my positive review because I was recommended to hudlows by many people, and these negative reviews don't reflect my experience.

4
★★★★☆

I have been to Hudlows at least 10 times in the last 3 months getting my suit cleaned after job interviews. I have been happy every time. The only issue was the first time I dropped off my suit I was told it would be ready for pickup on monday, so I showed up monday morning to findout it will be there monday afternoon. Other than that miss communication I have had no problems. I had to write my positive review because I was recommended to hudlows by many people, and these negative reviews don't reflect my experience.

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If you use Hudlow's, be warned! They lost a good pair of expensive dress pants, failed to follow up and find them, and then reimbursed me for less than half of what they originally cost. Jennifer at the main office on Farabee was unapologetic. I was very polite throughout the entire process as mistakes can be made, but I ended up being treated extremely poorly. I've done business with them many, many years, but never again.

1
★☆☆☆☆

If you use Hudlow's, be warned! They lost a good pair of expensive dress pants, failed to follow up and find them, and then reimbursed me for less than half of what they originally cost. Jennifer at the main office on Farabee was unapologetic. I was very polite throughout the entire process as mistakes can be made, but I ended up being treated extremely poorly. I've done business with them many, many years, but never again.

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Similar bad experience with Hudlow's cleaners

By Jessie R.

I also had a similar bad experience with Hudlow's cleaners not standing behind their work. Two items, a dress and jacket, were taken there to be dry-cleaned and only the front of the items were cleaned.
When I called to report this substandard work, the lady referred me to Jennifer, the plant manager of Hudlow's cleaners, who said there was nothing she could do about this and no refunds are issued.
Like other clients, my issue was also dismissed and not taken seriously.

I guess I should be glad they didn't loose any accessories to the items!

I would not recommend Hudlow's cleaners to anyone regardless if they are close and convenient. Standing behind your work should be a must.

1
★☆☆☆☆

Similar bad experience with Hudlow's cleaners

By Jessie R.

I also had a similar bad experience with Hudlow's cleaners not standing behind their work. Two items, a dress and jacket, were taken there to be dry-cleaned and only the front of the items were cleaned.
When I called to report this substandard work, the lady referred me to Jennifer, the plant manager of Hudlow's cleaners, who said there was nothing she could do about this and no refunds are issued.
Like other clients, my issue was also dismissed and not taken seriously.

I guess I should be glad they didn't loose any accessories to the items!

I would not recommend Hudlow's cleaners to anyone regardless if they are close and convenient. Standing behind your work should be a must.

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Business Response:

IMPOSSIBLE It is simply impossible to only clean one side of any garment. Drycleaning machines operate in the same fashion as a washing machine. The WHOLE garment or item goes into the machine. This was a first time customer that had badly soiled her outfit, unfortunately we were unable to get out all of HER stains to make her happy. HUDLOW'S STANDS behind OUR work.
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I've had 2 very nice items damaged greatly - and simply dismissed by the clerk. A zipper on a designer guess jacket-1st time to be cleaned and now you it has to be pulled overhead like a sweater! 2nd was a designer sweater that they lost the buckle...so much for the designer look! What frustrated me is the admission that things happen...oh well!
I would not advise this cleaner.

PROS: location for me...
CONS: destroys clothes...whats the point of cleaning?

1
★☆☆☆☆

I've had 2 very nice items damaged greatly - and simply dismissed by the clerk. A zipper on a designer guess jacket-1st time to be cleaned and now you it has to be pulled overhead like a sweater! 2nd was a designer sweater that they lost the buckle...so much for the designer look! What frustrated me is the admission that things happen...oh well!
I would not advise this cleaner.

PROS: location for me...
CONS: destroys clothes...whats the point of cleaning?

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