Hidden Creek

★☆☆☆☆
  • 8118 International Dr

    Crown Point, IN 46307

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About Hidden Creek

Hours
Mon-Fri 8:30am-5:30pm, Sat 10am-4pm

Real Estate

Real Estate
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I've lived in the apartment complex three different times in my life. I've paid roughly 15$ thousand dollars in rent over the years. Recently due to cold weather we had a pipe bust in the neighboring apartment which caused flooding through out the entire bottom floor(where my apartment is located). I had industrial fans in my place for 4 days, I housed the neighbors for a night & lost considerable amounts of personal items. The emergency maintanence number proved to be useless as no one answered until after an hour of flooding. Once he did arrive he did not know how to fix the problem for another hour.
After all this the apartment manager agreed to give me the 4 days off of rent that the fans were in my apartment. I felt due to a lost days work and a HUGE inconvienence I should have gotten atleast 2 weeks off. Nope, they offered instead to terminate my lease and give me one week to move out.
Where did customer service go? After 15 thousand spent to them you would think they might offer something to keep me here.

0
★☆☆☆☆

I've lived in the apartment complex three different times in my life. I've paid roughly 15$ thousand dollars in rent over the years. Recently due to cold weather we had a pipe bust in the neighboring apartment which caused flooding through out the entire bottom floor(where my apartment is located). I had industrial fans in my place for 4 days, I housed the neighbors for a night & lost considerable amounts of personal items. The emergency maintanence number proved to be useless as no one answered until after an hour of flooding. Once he did arrive he did not know how to fix the problem for another hour.
After all this the apartment manager agreed to give me the 4 days off of rent that the fans were in my apartment. I felt due to a lost days work and a HUGE inconvienence I should have gotten atleast 2 weeks off. Nope, they offered instead to terminate my lease and give me one week to move out.
Where did customer service go? After 15 thousand spent to them you would think they might offer something to keep me here.

Pros: Centrally located

Cons: Small, poorly trained staff. Hostile management.

 

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