Tom Naquin Cadillac

★★★☆☆
Elkhart Nissan. Visit Us Online for Local Offers & Events.
  • 2500 W Lexington Ave

    Elkhart, IN 46514

    Map & Directions
  • 574-584-2934

2.5 2
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Such a wonderful time at Tom Naquin. I was helped immediately and there was no pressure to purchase. The sales woman helped me figure out everything that I wanted in my new vehicle. Her patience with my husband and I was incredible. I just had my third service on my new Chevrolet and the service department has definitely improved. There was a game of phone tag with the service. They aren't very good at answering and returning my calls. But that's because when they have someone they're working with, they are completely focused on that customer. It's great when you're actually there! Not so great when you're calling. I would recommend Naquin to everyone looking for a new car.

4
★★★★☆

Such a wonderful time at Tom Naquin. I was helped immediately and there was no pressure to purchase. The sales woman helped me figure out everything that I wanted in my new vehicle. Her patience with my husband and I was incredible. I just had my third service on my new Chevrolet and the service department has definitely improved. There was a game of phone tag with the service. They aren't very good at answering and returning my calls. But that's because when they have someone they're working with, they are completely focused on that customer. It's great when you're actually there! Not so great when you're calling. I would recommend Naquin to everyone looking for a new car.

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I purchased a 2011 Nissan Murano CrossCabriolet new in September 2012. The car had numerous problems with the paint, probably from sitting on the lot for several months and a few test drives. The car was dirty (dust) inside and out. I imagine since it is a convertible, the dealer left the top down a lot to showcase the car. When we purchased the car, we were told by the salesman the dealer would take care of the paint issues and clean the car. We have made at least a half dozen trips back to the dealer and they have yet to repair the car correctly. They have fixed two (2) of approximately a dozen problems with the paint. They have twice now applied some kind of armor-all or other substance throughout the interior and this dries with a white film. We have repeatedly told them not to do this. The dealer people, especially Greg, are rude and say they will take care of the car but they do not follow through and ensure the items are corrected. It is like a typical hand-off. I really felt that things might be better this last go around since I was called by Thad Naquin (Owner) and we discussed everything. When I picked up the car from this last service, I was so upset and mad. I told Greg in the body shop my complaints and what was wrong. Greg just dismissed every single complaint. I would never recommend Tom Naquin to anyone. In all of my car buying experiences, this is the worst.

1
★☆☆☆☆

I purchased a 2011 Nissan Murano CrossCabriolet new in September 2012. The car had numerous problems with the paint, probably from sitting on the lot for several months and a few test drives. The car was dirty (dust) inside and out. I imagine since it is a convertible, the dealer left the top down a lot to showcase the car. When we purchased the car, we were told by the salesman the dealer would take care of the paint issues and clean the car. We have made at least a half dozen trips back to the dealer and they have yet to repair the car correctly. They have fixed two (2) of approximately a dozen problems with the paint. They have twice now applied some kind of armor-all or other substance throughout the interior and this dries with a white film. We have repeatedly told them not to do this. The dealer people, especially Greg, are rude and say they will take care of the car but they do not follow through and ensure the items are corrected. It is like a typical hand-off. I really felt that things might be better this last go around since I was called by Thad Naquin (Owner) and we discussed everything. When I picked up the car from this last service, I was so upset and mad. I told Greg in the body shop my complaints and what was wrong. Greg just dismissed every single complaint. I would never recommend Tom Naquin to anyone. In all of my car buying experiences, this is the worst.

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