J & J Pet Grooming

★★★☆☆

Pets & Animals

Pets & Animals
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Sleepy Hollow Pet Ranch

147 Tri Sab Ln Indianapolis, IN

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Alternative Pet Services

3630 Davis Rd Indianapolis, IN

3.3 10
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I had been taking my first dog for at least 1 year, probably closer to 2 and never had any problems. When we first started going i found the rates for a small dog to be very reasonable (around $20-$25) and sufficient. Customer service was good both when i called and when i would take our dog and pick her up. However, today was a different story. I took in our dog that was a regular as well as our 4 month old puppy for the first time. I was greeted by (who i believe to be the owner) commenting that the puppy was "matted" and was this her first time being groomed? First off, i would hardly call the puppy matted, she is a puppy with lots of thick PUPPY HAIR, definitely not any mats. I explained to the owner that i didn't think these were mats and that she had been frequently bathed and brushed and that yes it was her first time because all of her puppy shots had just been completed about 2 weeks ago...and she is only 4 months old! Fast forward to picking our dogs up several hours later and as i am walking in i hear dogs barking and one of the employees yelling at the animals to "stop!" only to come in and be "greeted" by one of the groomers saying "that'll be $40 a piece". I only thought it natural to wait to see the dogs first and then pay. I reluctantly paid and then waited for the dogs to come out...only to notice that the puppy had been totally and completely SHAVED and the older dog to leave much to be desired...noting that the face had little to no precision when grooming the face. I will definitely not be returning to pay $40 for EACH DOG for the groomer to essentially take a clipper to my dog and completely shave her! Very unfortunate because i was a loyal customer for close to 2 years.

2
★★☆☆☆

I had been taking my first dog for at least 1 year, probably closer to 2 and never had any problems. When we first started going i found the rates for a small dog to be very reasonable (around $20-$25) and sufficient. Customer service was good both when i called and when i would take our dog and pick her up. However, today was a different story. I took in our dog that was a regular as well as our 4 month old puppy for the first time. I was greeted by (who i believe to be the owner) commenting that the puppy was "matted" and was this her first time being groomed? First off, i would hardly call the puppy matted, she is a puppy with lots of thick PUPPY HAIR, definitely not any mats. I explained to the owner that i didn't think these were mats and that she had been frequently bathed and brushed and that yes it was her first time because all of her puppy shots had just been completed about 2 weeks ago...and she is only 4 months old! Fast forward to picking our dogs up several hours later and as i am walking in i hear dogs barking and one of the employees yelling at the animals to "stop!" only to come in and be "greeted" by one of the groomers saying "that'll be $40 a piece". I only thought it natural to wait to see the dogs first and then pay. I reluctantly paid and then waited for the dogs to come out...only to notice that the puppy had been totally and completely SHAVED and the older dog to leave much to be desired...noting that the face had little to no precision when grooming the face. I will definitely not be returning to pay $40 for EACH DOG for the groomer to essentially take a clipper to my dog and completely shave her! Very unfortunate because i was a loyal customer for close to 2 years.

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I've only met Shannon a few times, but I've been taking my dogs to J&J Grooming for 4+ years. I will also say, that I've know Jen for the greater part of my life, and she is a dear family friend, so this review, may or may not be bias. However, I am a very honest person, and would not recommend even family if they did not deserve it. Jen is an amazing groomer, and cares more about animals than she does herself. She does this because she loves animals, and she loves taking care of them. I will also state, that she wouldn't take crap from a customer, regardless of who they were. As a business manager myself, I understand now allowing a customer (or in my case client), sitting around the office waiting for something all day. All that does is distract employees and prevent productive work.

All in all, if you want an amazing grooming experience, take your dogs to J&J, you won't be disappointed!

5
★★★★★

I've only met Shannon a few times, but I've been taking my dogs to J&J Grooming for 4+ years. I will also say, that I've know Jen for the greater part of my life, and she is a dear family friend, so this review, may or may not be bias. However, I am a very honest person, and would not recommend even family if they did not deserve it. Jen is an amazing groomer, and cares more about animals than she does herself. She does this because she loves animals, and she loves taking care of them. I will also state, that she wouldn't take crap from a customer, regardless of who they were. As a business manager myself, I understand now allowing a customer (or in my case client), sitting around the office waiting for something all day. All that does is distract employees and prevent productive work.

All in all, if you want an amazing grooming experience, take your dogs to J&J, you won't be disappointed!

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J and j grooming are the best groomers in indianapolis. the drunk ladys review is not at all on how this grooming shop is at all nor the groomers in it. They are wonderful and as well their work is outstanding. Untill you find for your self I would honestly not go by the drunkems comment. I was actually there that day with my two beautiful looking shihtzus and the drunk lady was out of control and pethetic herself. She was name calling the owner with every name in the book u could call a human being. Her pets were on time for finish and they looked amazing she just didnt wanna pay apperently shes cheap. On her way out she drove another customer off the road.

5
★★★★★

J and j grooming are the best groomers in indianapolis. the drunk ladys review is not at all on how this grooming shop is at all nor the groomers in it. They are wonderful and as well their work is outstanding. Untill you find for your self I would honestly not go by the drunkems comment. I was actually there that day with my two beautiful looking shihtzus and the drunk lady was out of control and pethetic herself. She was name calling the owner with every name in the book u could call a human being. Her pets were on time for finish and they looked amazing she just didnt wanna pay apperently shes cheap. On her way out she drove another customer off the road.

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The other unsatisfactory reviews here show that the woman is rude and shouldn't be handling defenseless animals. I'm sure your animals mean the world to anyone reading this review. Certainly, you've lost business, J&J Grooming. The other reviewers all said you --J&J Grooming--hung up on them. And seriously, How would any other customer know that the dogs were on time? That information would not be known by any other customer. BUSTED!!!

1
★☆☆☆☆

The other unsatisfactory reviews here show that the woman is rude and shouldn't be handling defenseless animals. I'm sure your animals mean the world to anyone reading this review. Certainly, you've lost business, J&J Grooming. The other reviewers all said you --J&J Grooming--hung up on them. And seriously, How would any other customer know that the dogs were on time? That information would not be known by any other customer. BUSTED!!!

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To the others that say this snotty, arrogant woman hung up on them; I share your experience. . She gives new meaning to the word rude. I wonder how they treated my dogs after she was rude with me. My dogs are not skittish. For two days they acted stressed out. For anyone whose dogs meand the world to them, do not take your babies there. I shudder to think how they treated my dogs. It's obvious the reviewer who called the other reviewer "lazy" for not grooming their dogs themselves, is indeed the owner herself. its not for you to say why they have their dogs groomed. And gee, if everyone weren't "lazy," and groomed their dogs themselves, then it seems there wouldn't be a need for groomers, would there? This is obviously the opinion of the owner herself, who views herself as a martyr for all "lazy" people. Your rudeness and unprofessionalism will catch up with you someday sweetie. Oh my did I say sweetie? Please refer to this as being facetious and sarcastic. Like I said, the rudeness occured on the phone--after my dogs were already there. In hindsight, I should have gone to pick them up. Someone who treats people this way could very well treat your dog this way. I would never leave my dogs with this woman again.

1
★☆☆☆☆

To the others that say this snotty, arrogant woman hung up on them; I share your experience. . She gives new meaning to the word rude. I wonder how they treated my dogs after she was rude with me. My dogs are not skittish. For two days they acted stressed out. For anyone whose dogs meand the world to them, do not take your babies there. I shudder to think how they treated my dogs. It's obvious the reviewer who called the other reviewer "lazy" for not grooming their dogs themselves, is indeed the owner herself. its not for you to say why they have their dogs groomed. And gee, if everyone weren't "lazy," and groomed their dogs themselves, then it seems there wouldn't be a need for groomers, would there? This is obviously the opinion of the owner herself, who views herself as a martyr for all "lazy" people. Your rudeness and unprofessionalism will catch up with you someday sweetie. Oh my did I say sweetie? Please refer to this as being facetious and sarcastic. Like I said, the rudeness occured on the phone--after my dogs were already there. In hindsight, I should have gone to pick them up. Someone who treats people this way could very well treat your dog this way. I would never leave my dogs with this woman again.

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J and j makes grooming fun the best in indianapolis would recomend sharron jen or lindsey to anyone. There current bathe and brusher brady is the best around too my dog always looks his best when he leaves there I am above and beyond satisfied.

5
★★★★★

J and j makes grooming fun the best in indianapolis would recomend sharron jen or lindsey to anyone. There current bathe and brusher brady is the best around too my dog always looks his best when he leaves there I am above and beyond satisfied.

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To whomever has something negative to say about the proprietors of J&J, I have had 2 aged dogs, neither of which enjoyed the art of grooming much, but of which both needed it. Never have there been two more compassionate people toward the needs of an animal, especially the older ones. As for cuts, yes, they happen, heck, I've tried trimming my dogs and it happens and NO they often don't make a single sound and there isn't always blood. Dogs aren't as smart as (some) people -though far smarter than plenty, and saying something like, 'please hold still while I do this' just isn't as effective as you might think. I've never heard either Jen or Sharon show any undue respect unless what they were being met with was utter irrationality. As for anyone who wants to stay all day and wait, well, other than pathetic, it is more of a legal issue than a "you as a paying customer" issue. Things do happen, I've never heard of them not rectifying any issues. When you are dealing with animals, well, if you don't like the way professional groomers do it, take them to petco or try doing it yourself. You take them there because you are too lazy anyway. Sounds like some of ya just didn't get your way (not all, but some) and you want to stomp your over-privileged tiny feet. Get real folks.

5
★★★★★

To whomever has something negative to say about the proprietors of J&J, I have had 2 aged dogs, neither of which enjoyed the art of grooming much, but of which both needed it. Never have there been two more compassionate people toward the needs of an animal, especially the older ones. As for cuts, yes, they happen, heck, I've tried trimming my dogs and it happens and NO they often don't make a single sound and there isn't always blood. Dogs aren't as smart as (some) people -though far smarter than plenty, and saying something like, 'please hold still while I do this' just isn't as effective as you might think. I've never heard either Jen or Sharon show any undue respect unless what they were being met with was utter irrationality. As for anyone who wants to stay all day and wait, well, other than pathetic, it is more of a legal issue than a "you as a paying customer" issue. Things do happen, I've never heard of them not rectifying any issues. When you are dealing with animals, well, if you don't like the way professional groomers do it, take them to petco or try doing it yourself. You take them there because you are too lazy anyway. Sounds like some of ya just didn't get your way (not all, but some) and you want to stomp your over-privileged tiny feet. Get real folks.

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I have taken my two miniature schnauzers to Jen for more than 1 yr and have always had great service. They both look great and the rates are very reasonable.

3
★★★☆☆

I have taken my two miniature schnauzers to Jen for more than 1 yr and have always had great service. They both look great and the rates are very reasonable.

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I'm sad to read these previous reviews. Sharon (the owner) has taken excellent care of my dogs for 15+ years. She started on Lynhurst in an old drive in, then moved to Main St in Speedway and now has a new location on W. 21St. St. My dogs have never been injured, they look great afterwards, and her rates are very reasonable (I have large GSDs) I wouldn't hesitate to refer her to anyone.

5
★★★★★

I'm sad to read these previous reviews. Sharon (the owner) has taken excellent care of my dogs for 15+ years. She started on Lynhurst in an old drive in, then moved to Main St in Speedway and now has a new location on W. 21St. St. My dogs have never been injured, they look great afterwards, and her rates are very reasonable (I have large GSDs) I wouldn't hesitate to refer her to anyone.

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I called them to see if I could stay until my two young shelties settled down. I was told "no they are way too busy for that" and she proceeded to hang up on me. I called back and questioned her customer service skilles and she told me "you suck as a customer" and hung up me again. If you love your animals like I do, I strongly feel there is a direct relationship between how you are treated as the paying customer and how they treat your animal.

1
★☆☆☆☆

I called them to see if I could stay until my two young shelties settled down. I was told "no they are way too busy for that" and she proceeded to hang up on me. I called back and questioned her customer service skilles and she told me "you suck as a customer" and hung up me again. If you love your animals like I do, I strongly feel there is a direct relationship between how you are treated as the paying customer and how they treat your animal.

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