Best car-buying experience EVER!!!!! Randy Hughes and everyone else at the dealership were wonderful. Offered us a fair allowance on our trade-in. Honored the advertised price, which at first seemed too good to be true. No haggling. Randy took offer sheet to finance dept one time, that's it. We arrived a little after 9:00am and left the dealiership with our new truck a little after 1:00pm, including about an hour test drive. Would recommend this dealership and Randy to everyone I know.
We have had a very positive experience with Mike Moutray, Sr. He spent quality time with us, and we didn't feel pressured at any point in time. He answered all of our questions thoroughly. After looking at several SUVs at multiple dealerships, we feel very comfortable with our purchase of the Dodge Journey. We would highly recommend this dealership and Mike Sr. to anyone else looking for a new or used car.
We met Greg Saturday and hit it off from jump street. We put a deposit down on a SRT 8 we hadn't seen but today we are taking delivery and love it! In this process we discovered our finance guy is Jon David a good friend of ours so it couldn't have gone smoother and we will be back.
It was one of the best experiences buying a new car I have had in many years. The staff and sales manager Karl Petersen were very professional and helpful. I will refer all my friends and family to Olathe Jeep for any future vehicle purchases. I will come back to purchase my next vehicle.
Being my first experience purchasing a Jeep, Greg left me with a very positive impression. He would stay late to work around our work schedule and spent his time to answer our questions and concerns and finally found me the perfect Jeep for the price range I desired. Mark was also very helpful by finding the right coverage and to work with our schedules staying late to help us.
Amazing customer service. I came with the car I wanted vin and window sticker print off from another dealer. Olathe dodge had no issues getting me the exact car I wanted and they even worked late to close the deal on our schedule. We have purchased 5 vechicles from them and each time are amazing at the outstanding customer service.
User Rating: 5 out of 5 stars
by Paula 01/16/2012
I went to ODCJ to look at used cars. The salesman, Jerry Lee Darnell, was very helpful in showing me all the used cars they had meeting my criteria. Then he informed me of a sale they had going on with they New 2012 car that fit my needs. Originally not wanting to buy a 'New' car, I told him I would think about it and went home. He was very helpful but not pushy or aggressive at all. He was more concerned that I would be happy with my choice. A few days later he called me to let me know they had dropped the price again on the 'New' car, but again not pushing... just notifying. In the end, I ended up purchasing the 'New' car from ODCJ and couldn't be happier....especially with the salesman - Jerry Lee Darnell.
I have purchased many cars in my life time both new and used. I have worked selling both New and used cars, and I have never treated or put forth the attitude that I get at your dealership! I am sick and tired of hearing " all car makers have this issue" or " that's normal." Other than my own cars, I owned a detail shop for 10 years and worked with dealerships as well as wholesalers and the general public, so I know that I am being fed a line of crap every time it gets said!!! This is by far the WORST car experience I have ever had and your dealership has been absolutely horrible to deal with! It is clear that a vehicle marked CERTIFIED is nothing more than a sales gimmick!! I now understand why you have to get people comment while they are still at the dealership, because chances are that is the only time people are feeling well about their purchase.
First, let me say that this is not my first ??new? vehicle buying experience. I have purchased several Toyotas and Fords for pleasure as well as work vehicles over the years. I am also a big MOPAR fan and own an old muscle car. This is the first time I drove off the lot wondering why I chose to buy a piece of junk. It did not start out that way. The salesman was terrific and very helpful in educating me about Jeeps. He is the only reason I completed the transaction and did not go to another dealership. The process went south quickly, however, once I went into finance office. I did not even need financing; I paid cash for the difference between what they gave me for my trade in and what the Rubicon cost. Essentially, the finance guy explained to me that Chrysler products are pretty low quality these days (including Jeeps) and you are a fool if you do not pay thousands of dollars for an extended warranty. In fact, if you bought all the warranties they push on you it would total over $20,000! All in all this time was the first in twenty some years of buying new vehicles where I drove off the lot already questioning my new purchase and wondering when it will fall apart. If you want your day ruined, you should buy from Olathe Dodge/Chrysler/Jeep. They will be up front with you that Chrysler products are junk these days. At least both finance guys I talked to said so and they are higher management, so you have to figure they know what they are talking about, yes? If you want a happy experience, buy a Toyota from Crown in Lawrence or find a reputable Ford dealer. At least you will be getting a higher quality vehicle.
I purchased my second Jeep at ODCJ - professional, nearly painless purchase, well, as painless as a car purchase could be! Haha. I had my first Jeep serviced at ODCJ as well. I've been a loyal customer for over 5 years. I always feel like they have my best interest in mind. I wouldn't trust my Jeeps to anyone else!
I chose to do business with Olathe Dodge because they flat out offered a better deal than nearby competitors. I ended up with a better equipped vehicle for the same price that others were offering. They also gave me twice what I was being offered for my trade in. The sales staff was very friendly and accommodating. Everything went quite well. I am very pleased with this dealership so far.
these reviews look like they came straight from the employee sales cloud. when I went there the people were nice enough but they tried to pile more service and parts into what needed to be done. and the repair itself was never done right. which prompted me to file a complaint, which was never resolved. avoid them, they're not completely honest or thorough.
We went to Olathe Dodge looking for a new minivan. We had already looked around and pretty much knew what we wanted. The sales staff worked with us to get the right car at the right price. They were able to get us a van with a few more options, for a better price. The staff was very friendly and knowledgeable about the car. They even were able to get me out in a reasonable amount of time. They worked out a great extended warranty plan aswell.
I feel comfortable taking my Dodge here for repairs. I don't feel like they are "taking me to the cleaners" like other smaller repair shops are known to do. We lost our keys and had to have them replaced. They have a microchip in them and only the dealership can cut the keys for it. They were honest about the cost and got it done very fast. They were really nice and professional. Their garage is sooo nice...felt bad driving your car into it. Just a bunch of honest, good guys!
Kyle Kerr is one of the very best sales representatives that I have had the pleasure of working with. He did a great job and went out of his way to make sure that I got the service that I needed.
I have bought a couple vehichles from this dealership over the last 5 years and had a good experience
"We went to Olathe Dodge looking for a new minivan. We had already looked around and pretty much knew what we wanted. The sales staff worked with us to get the right car at the right price. They were able to get us a van with a few more options, for a better price. The staff was very friendly and knowledgeable about the car. They even were able to get me out in a reasonable amount of time. They worked out a great extended warranty plan aswell."