Thanks Rudy Slaughter, great guy to work with at Oxmoor Toyota Scion!
Pros: Nice To Work With
Bought a vehicle and when they said are you completely satisfied for the first time I remember buying a car I said yes. I heard varying stories in the past so was "on my guard" but everything was explained the whole way, no pressure, and all questions answered without any haggle or tension.
Pros: Friendly, Honest, Great Experience
Cons: Nothing That I Can Think Of
Oxmoor Toyota has gone through a huge transition. A year ago I would have never considered doing business with them. They have all new management and I gave them a try. They truly are all about making customers happy and doing business the right way. I am truly impressed with the new way they do business and hope others will see the change. They do a lot of great things for the community.
Pros: Extremely Nice People
Had the best vehicle buying experience ever!!
Pros: Very Friendly
Oxmoor Toyota is now trying to act like they care. Well, Oxmoor, It's Too Late!! Maybe if you had actually cared intially, I might not have had to take futher action.
You can try and erase my comments, but I will continue to post: the public has a right to know that some of your sales people should not still be employed with your dealership. There is no reason for a customer to be yelled at when they have questions.
They are having friends and family post positive comments to offset cutomers true complaints. This is deceitful!
** Stay away from Oxmoor Toyota **
Stay Away from Oxmoor Toyota!!
This dealership uses more manipultaion and intimidation than is needed. If they had just been honest with me, I would have bought a car from them.
Check the Better Business B. report for this dealership....very poor!
Take your business somewhere you will be treated with respect and dealt with as a human being.
Stay Away from Oxmoor Toyota!!!
They did what they needed to in order to make their sale: but their level of manipulation and abusive sales tacticts are disgusting to me.
I made it claer I was only looking. After a short test drive: where I really did not get a sense of how the car worked, the sales man started his pitch. After being treated like a stupid idiot, I started to walk out. The salesman apologized, stated he needed the sale, and asked what would make me stay.
After a long drawn out negotiation; I agreed on the sale if we could finance through my bank. The salesman said he'd rather I finance through the dealership, but was fine w/my wanting to go through my bank.
I went to see the dealer's finance guy: Ron Doak...the deal was horrible from here. Convieniently, the salesman was not avaialble to join us...when I began asking questions, the finance guy became annoyed and started to get louder. During our deal, he took a phone call from a friend about a party. I stated I was not happy with the numbers: amount to be financed was not was agreed upon w/the salesman. I was told, in a stearn voice, that the sale was final. I had already begun signing the contract, there was nothing he could do.
I sat on the lot for about 10 mins....sick to my stomach....I walked back in, only to be told no one was availabe to discuss the contract with me. Reluctanly,
I drove off the lot..and called back. I was told again: deal with it, the sale is complete.I expressed that I had concerns: The gas tank and trunk area were covered in dried mud....how could this have been missed on the 160 point certified inspection??(the dealership was preparing for Mario Lopez to arrive)
I called Wed...the finance guy was off...the salesman wasn't available...
I called Thursday and the finance guy began yelling at me over the phone...he intrrupted me, and called me stupid. He said he did not understand what I was having a problem with, as he explained everything to me
I told him I wasn't going to argue with him, I was just trying to understand the situation and that I would be back to the dealership later that da, or Fri.
I went Friday, and spoke to the sales manager, the salesman, and the finance guy: nothing was accomplished: I was offerd $100 and told my lawyer had to talk to their lawyer: So, at "their" suggestion: I have spoken to a lawyer.
I have filed a complaint with Toyota's National Customer Relations Center in Torrance CA; the Better B B, and the Attorney General....so far
*** Stay away from this dealership: Especially if you are female ***
** My issue is not w/the car itself: it is w/the abusive and deceitful selling practices which are condoned, and encouraged, by the current General Manager: John Barrera **
Cons: Everything: abusive, liars, and immoral