I drive a 2005 Honda Element, which I purchased from Jeff Wyler Honda Florence. Since then, I've followed the scheduled maintenace plan and have ALWAYS received excellent customer service and work. Dylan Noble is terrific...makes you feel like you're working with family. She instills a sense of trust and is consistently friendly. She actually listens and comprehends what I'm trying to relay. That level of customer service is very hard to come by these days. I intend to keep my Honda Element until...well, until it's finish driving me. At that point, you can rest assured that I will return to Jeff Wyler Honda Florence for me next new car.
Pete Bambach and Paul Isaacs were simply great. I bought a Honda CRV and couldn't have had a better experience. This is my fourth car I have bought from this dealership. The service department is pretty awesome too. I Feel fortunate to have such professionals in my neighborhood! Thank you for your exceptional customer service and totally hassle free buying!
Kathryn Collier, from the Internet Sales Team at Jeff Wyler Honda Florence, is the greatest sales person. She answered every question we had without hesitation and provided us with all the info and support we needed to purchase our brand new Honda Civic:) Kathy and her team were never "pushy" about anything, so that made for a very nice experience. Steve ,from financing, was also very helpfull and supportive during the "paperwork" process. I would positively 100% recommend Kathy and the Jeff Wyler Honda Florence dealership. Pros=Very Friendly, Not Pushy, Price(A++), Large Inventory. Cons=N/A
I have purchased a lot of vehicles over the years and my buying experience at Jeff Wyler Honda was one of the best that i have had. I would definitely recommend to my family and friends. Sales team was great are sale person Nick was very courteous and knowledgeable about the product.
We were looking for a car to replace my daughters totaled Toyota. Because she had only the insurance proceeds to purchase with, we were pretty limited. My daughter found this car on the internet, called and made a deal with Brenda, who really worked hard to not only get the car to my daughters price, but also to hold the car until we could get there the next day. This is our second Jeff Wyler purchase, and I will make it a point to shop with them from now on. You often hear the overused phrase about a certain "culture". In my opinion, the Jeff Wyler "culture" is one of honesty, integrity, and fairness. Brenda really went the extra mile for my daughter, and I can promise that we will always highly recommend Jeff Wyler dealerships, and our saleswoman Brenda Williams.
We visited other dealerships in looking for a new or used car and felt that we were treated the best by Scott Brunner at Jeff Wyler Honda of Florence. Everyone that we dealt with there was friendly and helpful. In working with Scott, we felt that he was honest, helpful and fair. We never felt as though we were being pressured or that we were taking up his time by asking questions or looking at several vehicles. The day we finally purchased a car, we went in with an offer that we weren't sure would be accepted, but it was. We were very pleased with the car we bought and the way we were treated while we were there.
I would use this dealer again. Chris Reinhart is a very nice guy and seemed very knowledgeable about the vehicle (Accord) I was looking at. I especially appreciated that the one time I asked a question he didn't know the answer to, he stated that right up front and then got the answer, rather than trying to "BS" me. No pressure tactics at all from Chris, which was great.
Dan Hollenkamp is the floor mgr and the one who approves the deals. I had done my homework and had prices from other dealers. Eventually they matched a great price I had from OH, but I had to walk out once and come back another day before he would do that.
Kathryn Collier did a great job assisting Chris in closing the deal and explaining the rather complicated electronics features of the car to my wife.
One person not listed as an employee to rate above is Don Smith, the Finance Mgr. He was extremely pleasant and offered us the "upsells" he is supposed to (extended warranty, etc) without being overly aggressive about it. Very nice man.
All of these people were very friendly and professional at all times. It was a positive experience and we got the car we wanted at a great price. Isn't that what it's all about?
I took my car into Jeff Wyler Honda in Florence recently to have my Civic looked at. In the past I used another dealership in Ohio where I had purchased my car but since this service seemed urgent, I chose to go local for once. I set-up my appointment online the day before and was able to get into the dealership for service the next day at lunch time with no issues. My car was finished about 3 hours later and ready for pick-up. Given what needed to be done, this was very timely. They called me before the service was done and gave me an honest opinion on what needed to be done and what didn't. Having the service done next day was great.
Dylan was very friendly and kept in touch through the whole process. She took the time during my pick-up to explain in detail what was done and to go over other various things (maintenance intervals, warranties, etc.). It was a very personable experience. I will be back!!!
Hey, this is really the place to by a new car or truck. While it was a 30 minute drive to get there is was well worth the drive. Pete was extremely friendly and helpful, getting us into the truck we wanted at the price we needed without any hasseling. Finance was a great expereince also, the price was the prices with no hidden fees or additional cost. By far and away this is the best truck buying experience I have had. When you go to Jeff Wyler Honda in Florence ask for Pete. You will be glad you did.
Pros: Great ambience, many choices available
Cons: 30 minutes away but well worth the drive
I got prices from every Honda dealership in greater Cincinnati area and Wyler was the lowest. This isn't why we purchased from them though. It was the way they treat their customers. They respect your time and they don't insult your intelligence like the other dealers do. We were quoted a price and that is what we paid. Everything disclosed, no suprises. I would have paid a few hundred more for that type of service! I'm just glad I didn't have to.
Pros: Best price, firm quote
Cons: Far drive from my home in Liberty Township, OH but worth it
Buying my new Accord was the best buying experience I've ever had. From my first contact with the internet department where I got a great price and all the information I needed to pick the car I wanted, thru the rapid and non-pressured finance process, to the actual delivery of the car which was in perfect condition and full of gas... I could find nothing to prevent me from being thrilled with my new car. I honestly can and will recommend the dealership to all my friends and family.
Pros: staff, the process, the facility, the selection, the pricing- and they go to the courthouse for you and get your plates!
Cons: Honestly couldn't find a negative in the whole process.
As soon as I pulled in there was someone greeting me with a smile.
He showed me around the lot and let me take my time with which car I wanted to test drive. Incredibly nice and knowledgeable about the Mitsubishi I picked out, even though it was a Honda dealership.
His boss gave me monthly payment figures INCLUDING tax, title, etc. before they even called any banks. They tried multiple banks, and I even got them to try my own personal bank. Unfortunately, I'm only 20 and no one wants to give me a loan without a co-signer (even though my credit score is 670).
I drove home very upset, but only because they gave me the best customer service I've received anywhere in my entire life. When my credit is a little higher, it is very likely I will go back there and I recommend them to all looking for a good deal, especially on used cars.
It is possible the other reviewer was just in a wrong place, wrong time situation.
Or maybe everyone should just ask for Greg Burton.
very bad customer service you will never make any money with that kind of customer service. the salesman was very rude and i would not buy a car from him for nothing i will definitely take my business elsewhere and i will also pass on how bad the customer service was to all of my friends and family so that everyone i know will not come to jeff wyler honda of florence!!!!!!!!!!!!!
Pros: thumbs down
Cons: thumbs down