Willcutt Guitar Shoppe

★★★★☆
38.0219 -84.5279
Map and Directions to Willcutt Guitar Shoppe

859-276-2713

419 Rosemont Gdn

Lexington, KY

40503

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About Willcutt Guitar Shoppe

Details
Hours
M-F 11-7 Sat. 11-5 Sun. Closed
3.9259 27
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Reviews 1 - 27 of 27.
.

I think some people (I was one of them!) get used to the effusive greetings of a salesman-on-consignment, or even the "Welcome to Walmart" - etc., and don't realize that a guitar shop the calibre of this one, established for 40 years, assumes that if you want to look at something, you just ask - and if someone is in the middle of something, or mistakes you for a dreamer, just keep asking, because sometimes they don't have enough people in the shop to handle repairs, shipments, orders, and to also hand-hold every browser in the store. They get too many dreamers! If they waited enthusiastically on everyone who is enthusiastic about one of THEIR guitars, they'd be half dead by noon. So, if you're serious, let them know - I guarantee you they'll give you top-notch help.

5
★★★★★

I think some people (I was one of them!) get used to the effusive greetings of a salesman-on-consignment, or even the "Welcome to Walmart" - etc., and don't realize that a guitar shop the calibre of this one, established for 40 years, assumes that if you want to look at something, you just ask - and if someone is in the middle of something, or mistakes you for a dreamer, just keep asking, because sometimes they don't have enough people in the shop to handle repairs, shipments, orders, and to also hand-hold every browser in the store. They get too many dreamers! If they waited enthusiastically on everyone who is enthusiastic about one of THEIR guitars, they'd be half dead by noon. So, if you're serious, let them know - I guarantee you they'll give you top-notch help.

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.

Shopped there since the early 90s. Used to be a really good store way back when. But for the last 10 years, it has been a dump. The service there is awful. You can walk around in that store for an hour and NOBODY will wait on you. And their customer service skills are completely non-existent. I don't understand why the guy is even in business.

1
★☆☆☆☆

Shopped there since the early 90s. Used to be a really good store way back when. But for the last 10 years, it has been a dump. The service there is awful. You can walk around in that store for an hour and NOBODY will wait on you. And their customer service skills are completely non-existent. I don't understand why the guy is even in business.

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1 out of 1 people found this review helpful.

.

I was excited to go to the Lexington store for the first time one Saturday. I have played guitar for over 30 years. While the staff seemed OK, after being directed to the owner, I was treated very rudely. I don't a hoot how nice his guitar stock might be, I'll never buy anything from that jerk and I will never set foot in that store again.

1
★☆☆☆☆

I was excited to go to the Lexington store for the first time one Saturday. I have played guitar for over 30 years. While the staff seemed OK, after being directed to the owner, I was treated very rudely. I don't a hoot how nice his guitar stock might be, I'll never buy anything from that jerk and I will never set foot in that store again.

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1 out of 1 people found this review helpful.

.

I have been in there 4 or 5 times looking for a left handed guitar. No one would point me in the right direction.
I asked one associate if they had any and he said yeah....thats it. Then another one I asked said yes (only after I asked for a Gibson LP). He showed it to me on the webpage then took 45 minutes upstairs looking for only to tell me he couldnt find it,
I also went over to repair shop and wanted to covert an DOT 335 from chrome to gold hardware and new humbuckers. The person in the shop wouldnt even stop what he was doing long enough to turn around and look at me or the guitar. I finally decided I wont be back into the Lexington Store. I took it to the Richmond Ky store and asked the guy there...he looked everything up and showed me what was available and even helped me decide which humbuckers would be best. If Jamey in Richmond can do the work Ill take it to him,,,,,if not Ill find another guitar shop.

1
★☆☆☆☆

I have been in there 4 or 5 times looking for a left handed guitar. No one would point me in the right direction.
I asked one associate if they had any and he said yeah....thats it. Then another one I asked said yes (only after I asked for a Gibson LP). He showed it to me on the webpage then took 45 minutes upstairs looking for only to tell me he couldnt find it,
I also went over to repair shop and wanted to covert an DOT 335 from chrome to gold hardware and new humbuckers. The person in the shop wouldnt even stop what he was doing long enough to turn around and look at me or the guitar. I finally decided I wont be back into the Lexington Store. I took it to the Richmond Ky store and asked the guy there...he looked everything up and showed me what was available and even helped me decide which humbuckers would be best. If Jamey in Richmond can do the work Ill take it to him,,,,,if not Ill find another guitar shop.

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1 out of 1 people found this review helpful.

.

Yes they have a huge selection of guitars to choose from but I have never seen such rude totally oblivious employees! In today's economy EVERY customer is crucial. I've actually been shopping for a high end acoustic like a Martin, Taylor or Breedlove. I actually tried to make some small talk with one of the employees and he looked at me like my head fell off! I guess I will go to the Willcutt store in Richmond. I hear they take really good care of their customers there!

1
★☆☆☆☆

Yes they have a huge selection of guitars to choose from but I have never seen such rude totally oblivious employees! In today's economy EVERY customer is crucial. I've actually been shopping for a high end acoustic like a Martin, Taylor or Breedlove. I actually tried to make some small talk with one of the employees and he looked at me like my head fell off! I guess I will go to the Willcutt store in Richmond. I hear they take really good care of their customers there!

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1 out of 1 people found this review helpful.

.

These guys are the only ones in town who knew about guitars. I found it so easy to find my dream machine. Thanks, Willcutt's!

5
★★★★★

These guys are the only ones in town who knew about guitars. I found it so easy to find my dream machine. Thanks, Willcutt's!

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.

My guitar had the strings too high and I didn't know where to go. I tried the chain store and all they wanted to do was sell me some over priced import! Then I went to Willcutt and they knew exactly what to do and fixed it for half of what I thought it would cost. They are expert and fair and I will tell all of my friends to go to Willcutt's.

5
★★★★★

My guitar had the strings too high and I didn't know where to go. I tried the chain store and all they wanted to do was sell me some over priced import! Then I went to Willcutt and they knew exactly what to do and fixed it for half of what I thought it would cost. They are expert and fair and I will tell all of my friends to go to Willcutt's.

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0 out of 1 people found this review helpful.

.

Willcutt's is the only place to go in this region. I have been a customer for over 30 years. It's where the pros can find what they need and the beginners as well as the pros can ask questions and get answers. Bob listens, hears and acts.

5
★★★★★

Willcutt's is the only place to go in this region. I have been a customer for over 30 years. It's where the pros can find what they need and the beginners as well as the pros can ask questions and get answers. Bob listens, hears and acts.

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0 out of 1 people found this review helpful.

.

I recently moved from Nashville and was starting to get REALLY bummed out about the dearth of real guitar shops in Lexington. I guess I was spoiled a little while living in 'Music City' and having access to some of the world's most highly respected guitar shops.

Finding Willcutt, I breathed a sigh of relief. These are knowledgeable, older gentlemen (sorry, I'm biased - I like my guitar guy to be old enough to recall the Nixon administration), and the work they did on my Gibson acoustic was worth every penny. I can see how some might perceive the fellas to appear a tad 'frosty,' but do you want a glorified Wal Mart greeter or true craftsmen who know what they're doing? I will definitely be back to Willcutt for any and all guitar needs.

5
★★★★★

I recently moved from Nashville and was starting to get REALLY bummed out about the dearth of real guitar shops in Lexington. I guess I was spoiled a little while living in 'Music City' and having access to some of the world's most highly respected guitar shops.

Finding Willcutt, I breathed a sigh of relief. These are knowledgeable, older gentlemen (sorry, I'm biased - I like my guitar guy to be old enough to recall the Nixon administration), and the work they did on my Gibson acoustic was worth every penny. I can see how some might perceive the fellas to appear a tad 'frosty,' but do you want a glorified Wal Mart greeter or true craftsmen who know what they're doing? I will definitely be back to Willcutt for any and all guitar needs.

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0 out of 1 people found this review helpful.

.

I've been to Willcutt's because I was locking for a nice, not to expensive guitar, either a PRS or a Gibson. When I walked into the Shoppe I was surprised about how much guitars they have and about the knowledge of the employee's. They are not focused on selling but on advising there customers. They are very willing to transfer there knowledge to you so you can make the right choice. Because you don't buy a new guitar everyday I am still locking around. I probably will go somewhere this week back to the Shoppe to make my final decision. Ofcoursse I will sneak upstairs for a little bit when I am there to see and play some of there guitars in there aquistic suites. I will keep you all posted about my final dicision.

5
★★★★★

I've been to Willcutt's because I was locking for a nice, not to expensive guitar, either a PRS or a Gibson. When I walked into the Shoppe I was surprised about how much guitars they have and about the knowledge of the employee's. They are not focused on selling but on advising there customers. They are very willing to transfer there knowledge to you so you can make the right choice. Because you don't buy a new guitar everyday I am still locking around. I probably will go somewhere this week back to the Shoppe to make my final decision. Ofcoursse I will sneak upstairs for a little bit when I am there to see and play some of there guitars in there aquistic suites. I will keep you all posted about my final dicision.

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0 out of 1 people found this review helpful.

.

DO NOT ever go to Guitar Center, go to Willcutt!!! I have been to both, and there's no contest. Willcutt has more guitars and---GASP!!! People that know stuff about guitars!!!! AND employees over the age of 8!!!! You will NOT run into any Guitar Center crap here.

Willcutt's service and repair shop are the best. They will always take care of your guitar like its their own.

5
★★★★★

DO NOT ever go to Guitar Center, go to Willcutt!!! I have been to both, and there's no contest. Willcutt has more guitars and---GASP!!! People that know stuff about guitars!!!! AND employees over the age of 8!!!! You will NOT run into any Guitar Center crap here.

Willcutt's service and repair shop are the best. They will always take care of your guitar like its their own.

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0 out of 1 people found this review helpful.

.

This store/shop is the best I've ever worked with. Some shop employees can seem cold, but they really aren't - they get swamped with work - BUT they REALLY care about satisfying their customers. They have an amazing selection of guitar's too.

Their shop is where they really shine the most, though. Bob and Richard have worked with the best, and after having one (I've had 3) major projects with them, I've found my gear getting better and better each time. They care about their final product more than anyone I've ever worked with.

5
★★★★★

This store/shop is the best I've ever worked with. Some shop employees can seem cold, but they really aren't - they get swamped with work - BUT they REALLY care about satisfying their customers. They have an amazing selection of guitar's too.

Their shop is where they really shine the most, though. Bob and Richard have worked with the best, and after having one (I've had 3) major projects with them, I've found my gear getting better and better each time. They care about their final product more than anyone I've ever worked with.

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0 out of 1 people found this review helpful.

.

I was a bit afraid to go into a real guitar store, but this place was really easy to find what I wanted, and teh guys were very nice to me and helped, but didn't push me. I will always come back.

5
★★★★★

I was a bit afraid to go into a real guitar store, but this place was really easy to find what I wanted, and teh guys were very nice to me and helped, but didn't push me. I will always come back.

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0 out of 1 people found this review helpful.

.

I visited Willcutt's for the first time back in April. Was looking for a nice treat for my self, as well as a starter guitar for my son. I was amazed by all the incredible guitars they have in their main shoppe as well as their internet dealer. Great customer service from all the salesmen, and non of them pressured me into purchasing something that was out of my price range. My son and I both went home happy campers, and Willcutt devotees for life. Guitar Center just doesnt cut it.

5
★★★★★

I visited Willcutt's for the first time back in April. Was looking for a nice treat for my self, as well as a starter guitar for my son. I was amazed by all the incredible guitars they have in their main shoppe as well as their internet dealer. Great customer service from all the salesmen, and non of them pressured me into purchasing something that was out of my price range. My son and I both went home happy campers, and Willcutt devotees for life. Guitar Center just doesnt cut it.

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.

This is the BEST guitar store I have ever been to! Amazing selection of instruments. The sales staff is very knowledgeable and very willing to spend time with customers-they know their stuff!
Great deals on everything in the store. I have been told that the repair shop at Willcutt's does top notch work too. I'll go back!!

5
★★★★★

This is the BEST guitar store I have ever been to! Amazing selection of instruments. The sales staff is very knowledgeable and very willing to spend time with customers-they know their stuff!
Great deals on everything in the store. I have been told that the repair shop at Willcutt's does top notch work too. I'll go back!!

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.

I had Willcutt do several upgrades on my Yamaha acoustic guitar,one being to lower the action.Although I was very pleased with all the work that was done,the action was still too high for me.I called and talked to the owner and he told me to bring it back.I did so the next day and he adjusted it for me while I waited.I'm pleased with their repair service and would recommend them to anyone.

4
★★★★☆

I had Willcutt do several upgrades on my Yamaha acoustic guitar,one being to lower the action.Although I was very pleased with all the work that was done,the action was still too high for me.I called and talked to the owner and he told me to bring it back.I did so the next day and he adjusted it for me while I waited.I'm pleased with their repair service and would recommend them to anyone.

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0 out of 1 people found this review helpful.

.

Also had an awful experience. Called in for an estimate to put in a pre-amp, told the guy the guitar type, pre-amp type, how I wanted to install it, every detail and he estimated $25. (Never had experience in guitar repair, no idea about ideal charge) I took the guitar in for repair and got a bill for $75. Told him what had happened, he just stared at me and laughed out loud, and told me no one would EVER say that. I would have been happy to pay the $75 but unhappy with the accusation of me lying, and extremely unsympathetic attitude. Will NEVER support their business again.

1
★☆☆☆☆

Also had an awful experience. Called in for an estimate to put in a pre-amp, told the guy the guitar type, pre-amp type, how I wanted to install it, every detail and he estimated $25. (Never had experience in guitar repair, no idea about ideal charge) I took the guitar in for repair and got a bill for $75. Told him what had happened, he just stared at me and laughed out loud, and told me no one would EVER say that. I would have been happy to pay the $75 but unhappy with the accusation of me lying, and extremely unsympathetic attitude. Will NEVER support their business again.

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1 out of 1 people found this review helpful.

.

Bob will undercut anyone's prices on any guitar sold. No exceptions out there. He's great at giving up on his margin in order to get volume and says F you to MAP pricing.

4
★★★★☆

Bob will undercut anyone's prices on any guitar sold. No exceptions out there. He's great at giving up on his margin in order to get volume and says F you to MAP pricing.

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0 out of 1 people found this review helpful.

.

I had a HORRIBLE experience at Willcutt's. When I told the owner that something was still wrong with my guitar after he had "fixed it", he said I was playing the guitar wrong and called me a f***ing a**hole. I will never go there again and i recommend no one else does either!!

1
★☆☆☆☆

I had a HORRIBLE experience at Willcutt's. When I told the owner that something was still wrong with my guitar after he had "fixed it", he said I was playing the guitar wrong and called me a f***ing a**hole. I will never go there again and i recommend no one else does either!!

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1 out of 1 people found this review helpful.

.

Willcutt's has the best selection of highe end guitars in the area. They have everything from Paul Reed Smith to Gibson to Fender. On the flip side they have many budget type guitars that are still fo good quality for the beginner. The owner Bob Willcutt does a great job with repairs.

4
★★★★☆

Willcutt's has the best selection of highe end guitars in the area. They have everything from Paul Reed Smith to Gibson to Fender. On the flip side they have many budget type guitars that are still fo good quality for the beginner. The owner Bob Willcutt does a great job with repairs.

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0 out of 1 people found this review helpful.

.

I am a stringed instrument hobbyist, and every time I ever need anything, or just want to gawk at fine instruments I come here. Great selection, the owner is very helpful and willing to talk to ya if ya have time. They have great prices on strings too, two for one all the time, I love it.

4
★★★★☆

I am a stringed instrument hobbyist, and every time I ever need anything, or just want to gawk at fine instruments I come here. Great selection, the owner is very helpful and willing to talk to ya if ya have time. They have great prices on strings too, two for one all the time, I love it.

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0 out of 1 people found this review helpful.

.

Bob Willcutt 's shop is overflowing with quality stringed instruments, amps and accessories. It's best to go on a weekday because Saturday can bring quite a crowd and a lot of noise from people playing various instruments and trying different amps. In addition to instrument sales and layaway, Willcutts offers repair,humidification or dehumidification as well as storage and consignment on ebay of your instruments for a small fee. Often the price tagged is not what you will end up paying so don't hesitate to ask if he can do any better on a price. They also have a website and a nother location in Richmond KY where many of their high end instruments are sold. Easily the best guitar shop in Lexington and all customers are valued, we haven't purchased a guitar ina couple of years but bob is always terrific when we go in and always always rembers our names and the names of our children who just love to chat and follow him around the shop.

4
★★★★☆

Bob Willcutt 's shop is overflowing with quality stringed instruments, amps and accessories. It's best to go on a weekday because Saturday can bring quite a crowd and a lot of noise from people playing various instruments and trying different amps. In addition to instrument sales and layaway, Willcutts offers repair,humidification or dehumidification as well as storage and consignment on ebay of your instruments for a small fee. Often the price tagged is not what you will end up paying so don't hesitate to ask if he can do any better on a price. They also have a website and a nother location in Richmond KY where many of their high end instruments are sold. Easily the best guitar shop in Lexington and all customers are valued, we haven't purchased a guitar ina couple of years but bob is always terrific when we go in and always always rembers our names and the names of our children who just love to chat and follow him around the shop.

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Latest reviews from Citysearch.

.

They had Martins that actually played in tune and they let me pick out my favorite strings to put on for free when I bought it.

6
★★★★★

They had Martins that actually played in tune and they let me pick out my favorite strings to put on for free when I bought it.

.

I was in Willcutt's talking about my dream guitar and they pulled one out that had just came in. It was perfect, the nicest one I've ever seen and I get to a lot of guitar shops. They have so many great guitars to choose from. It would

6
★★★★★

I was in Willcutt's talking about my dream guitar and they pulled one out that had just came in. It was perfect, the nicest one I've ever seen and I get to a lot of guitar shops. They have so many great guitars to choose from. It would

.

Staff is very knowledgable and WIllcutt's has the absolute best selection around!!! Bob also does amazing repair work. Trust me, DONT GO ANYWHERE ELSE!!! WIllcutt's is by far the best guitar store ANYWHERE near here!!!

6
★★★★★

Staff is very knowledgable and WIllcutt's has the absolute best selection around!!! Bob also does amazing repair work. Trust me, DONT GO ANYWHERE ELSE!!! WIllcutt's is by far the best guitar store ANYWHERE near here!!!

.

I have no clue what mkkim is talking about but then again I've only been a regular Willcutt customer since 1978. If you want to see the finest collection of guitars and guitar related items in this half of the country, go to Willcutt's.

6
★★★★★

I have no clue what mkkim is talking about but then again I've only been a regular Willcutt customer since 1978. If you want to see the finest collection of guitars and guitar related items in this half of the country, go to Willcutt's.

.

Honestly, I would have given Willcutt 0 stars but that wasn't an option. Great selection, however, much more importantly, the worst customer service I have ever received. I asked an associate questions and the man just stopped looking at me and didn't even answer my question. I was about to buy a $2000 dollar guitar and put it right back in the case and walked out. This wasn't the first time this happened. I haven't been in the store for over two years because this happened before that. Please don't shop there.

1
★☆☆☆☆

Honestly, I would have given Willcutt 0 stars but that wasn't an option. Great selection, however, much more importantly, the worst customer service I have ever received. I asked an associate questions and the man just stopped looking at me and didn't even answer my question. I was about to buy a $2000 dollar guitar and put it right back in the case and walked out. This wasn't the first time this happened. I haven't been in the store for over two years because this happened before that. Please don't shop there.

Pros: Good selection

Cons: NO customer service, employees DON'T care. No personal relationship, do NOT honor poor quality warrenties.

Message from Willcutt Guitar Shoppe

More guitars than you have ever seen, and more service than you expect. Forty years and still growing.

More about Willcutt Guitar Shoppe

Sales, repairs and everything for Guitarists.

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