American Freight Llc

★★☆☆☆
38.2164 -85.5562
Map and Directions to American Freight LLC

502-491-5729

1920 Watterson Trl Ste C Suite A

Louisville, KY

40299

Get Directions Photos

About American Freight Llc

Details
2.0 42
Hi! Sign in to let us know how American Freight Llc was?
Write a Review
Reviews 1 - 42 of 42.
.

I don't see why this place has so many bad reviews. I just order 2 twin mattresses and box springs today for $412 and they had it delivered to me by 5pm. They aren't the best quality cause they were so cheap, but this is for a guest room so I wasn't looking for high quality. If your not looking for high quality and something cheap....this is the place for u. And with same day delivery. They were very nice when I ordered this over the phone and the deliver guy was nice too and brought everything in without my help. I ordered these at the s. Indy store.

4
★★★★☆

I don't see why this place has so many bad reviews. I just order 2 twin mattresses and box springs today for $412 and they had it delivered to me by 5pm. They aren't the best quality cause they were so cheap, but this is for a guest room so I wasn't looking for high quality. If your not looking for high quality and something cheap....this is the place for u. And with same day delivery. They were very nice when I ordered this over the phone and the deliver guy was nice too and brought everything in without my help. I ordered these at the s. Indy store.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am so happy that we live in the world of internet and communication. Just this morning, I was looking over the flyer that had been delivered to my house. I was interested in buying a LR sectional set and a Nordic Foam memory foam mattress for a dtr who is returning home next week. It is great that people can tell it like it is and save others money that would be wasted. Thank u all for your comments, which were overall negative for quality, delivery, customer service, and cost. I won't be buying from American Freight.

1
★☆☆☆☆

I am so happy that we live in the world of internet and communication. Just this morning, I was looking over the flyer that had been delivered to my house. I was interested in buying a LR sectional set and a Nordic Foam memory foam mattress for a dtr who is returning home next week. It is great that people can tell it like it is and save others money that would be wasted. Thank u all for your comments, which were overall negative for quality, delivery, customer service, and cost. I won't be buying from American Freight.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just purchae a dinette set was promiise on Saturday before 8:00 no one call me until after 10:25 at night asking whats the lastest they could delieve my set I waited all day day for delivery no phone call until that night. I call the store and talked with the manager and he acted i like was lying about the delievery guys . I will never buy another purchase at American Freight again.. And its now Sunday afternoon and I'm still waiting for my set.

1
★☆☆☆☆

I just purchae a dinette set was promiise on Saturday before 8:00 no one call me until after 10:25 at night asking whats the lastest they could delieve my set I waited all day day for delivery no phone call until that night. I call the store and talked with the manager and he acted i like was lying about the delievery guys . I will never buy another purchase at American Freight again.. And its now Sunday afternoon and I'm still waiting for my set.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been working for American Freight for 10 years now. Yes we have had some customer servies situations come up but more times than not the customers we take care of are saving allot of money and getting furniture same DAY. All of the pepole that have good experices do not write in here but for everyone that reads this Reviews I want you to keep something in mind. You are going to have the good with the bad. And American Freight Sells to over 100 customers a day in just one location. Thats a lot of furnture so from time to time we are going to make a mistake. But a job is to make sure a customer is taken care of %100. So don't judge us by what you read come on in to one of our locations and find out for your self why we are growing so fast.

5
★★★★★

I have been working for American Freight for 10 years now. Yes we have had some customer servies situations come up but more times than not the customers we take care of are saving allot of money and getting furniture same DAY. All of the pepole that have good experices do not write in here but for everyone that reads this Reviews I want you to keep something in mind. You are going to have the good with the bad. And American Freight Sells to over 100 customers a day in just one location. Thats a lot of furnture so from time to time we are going to make a mistake. But a job is to make sure a customer is taken care of %100. So don't judge us by what you read come on in to one of our locations and find out for your self why we are growing so fast.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

First came in here after hearing their over the top obnoxious commercials (but i guess they worked?). The sales staff was pretty attentive and informative (more than i experienced else where). Settled on a head board and a dresser. Had the dresser for a week then I noticed the drawer was becoming loose. I called them up and they said to bring it back and just take some photos. Waited a week and then they delivered my new item (FOR FREE!) and apologized. All in all I was pretty content, they handled me well and treated me great for someone young and in their 20s.

4
★★★★☆

First came in here after hearing their over the top obnoxious commercials (but i guess they worked?). The sales staff was pretty attentive and informative (more than i experienced else where). Settled on a head board and a dresser. Had the dresser for a week then I noticed the drawer was becoming loose. I called them up and they said to bring it back and just take some photos. Waited a week and then they delivered my new item (FOR FREE!) and apologized. All in all I was pretty content, they handled me well and treated me great for someone young and in their 20s.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was actually shocked to read the reviews on here. I moved to Lousville from Columbus and shopped around for a long time before deciding on American Freight. I tried Ashley, Value City, and then American Freight. I more or less found the exact same furniture at the three stores. Only difference was that American Freight was about 30% cheaper and had cheaper delivery by $35. The store was a little rough, but i guess thats why they can sell the stuff for the same price? I don't know. So far the furniture has been great and its been 1 year.

5
★★★★★

I was actually shocked to read the reviews on here. I moved to Lousville from Columbus and shopped around for a long time before deciding on American Freight. I tried Ashley, Value City, and then American Freight. I more or less found the exact same furniture at the three stores. Only difference was that American Freight was about 30% cheaper and had cheaper delivery by $35. The store was a little rough, but i guess thats why they can sell the stuff for the same price? I don't know. So far the furniture has been great and its been 1 year.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

American Freight is one of the worst companies that I've ever had the misfortune to shop with! I had a delivery scheduled for last Saturday, and the delivery never happened and no one ever called. They then promised a delivery for Tuesday-no phone call until long after my initial query, so...no couch. Another delivery was scheduled for today-no phone call and when I called to confirm the delivery they told me it would definitely be delivered today. Four hours later-no phone call, no couch. Throughout my experience with this company, I have received terrible customer service--been left on hold for over 20 minutes each time I called and ignored when trying to resolve the issue of their failing to deliver my purchase when promised. There are dozens of complaints on other websites that detail increasingly nightmarish experiences dealing with this company, with broken promises and unprofessional behavior being an all too common theme. I am only a week into it, and am hoping for a good resolution, but looking at the reviews here and in other places, getting furniture that works from American Freight is something akin to playing the lottery! Please do yourself a favor, and stay away from American Freight!

1
★☆☆☆☆

American Freight is one of the worst companies that I've ever had the misfortune to shop with! I had a delivery scheduled for last Saturday, and the delivery never happened and no one ever called. They then promised a delivery for Tuesday-no phone call until long after my initial query, so...no couch. Another delivery was scheduled for today-no phone call and when I called to confirm the delivery they told me it would definitely be delivered today. Four hours later-no phone call, no couch. Throughout my experience with this company, I have received terrible customer service--been left on hold for over 20 minutes each time I called and ignored when trying to resolve the issue of their failing to deliver my purchase when promised. There are dozens of complaints on other websites that detail increasingly nightmarish experiences dealing with this company, with broken promises and unprofessional behavior being an all too common theme. I am only a week into it, and am hoping for a good resolution, but looking at the reviews here and in other places, getting furniture that works from American Freight is something akin to playing the lottery! Please do yourself a favor, and stay away from American Freight!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I like how fake the 'excellent' comments look- so obvious it is employees of American Freight writing them. Who else cares that much to let the world know of the EXCELLENT service. Hahaha.

1
★☆☆☆☆

I like how fake the 'excellent' comments look- so obvious it is employees of American Freight writing them. Who else cares that much to let the world know of the EXCELLENT service. Hahaha.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

can't be trusted....I purchased a 3pc living set, they delivered 2, they said it would take only 2 weeks for the recliner to be delivered, it's almost a month, I called their Corporate Office left a message & no response. I think the people that make good comments about the store are actual employees or their family members to make them look good. I don't know why no one has sued their asses but I tell you this if I don't get my furniture before this month is over I will sue them. because the Store manager Devon noticed that I was calling every week and showing up at their location to inquire about my furniture he transferred to another location, I wasn't even rude to him, I asked very politely but the gloves are off now. I will give them a piece of my mind even if I have to call the news myself. why should we sit back & let them take advantage of us when we put our money & trust in them with good faith. I don't know but ya but I will not be waiting sitting down. Everyone should take legal actions. my was $2,300.00 I will not take this sitting down.

2
★★☆☆☆

can't be trusted....I purchased a 3pc living set, they delivered 2, they said it would take only 2 weeks for the recliner to be delivered, it's almost a month, I called their Corporate Office left a message & no response. I think the people that make good comments about the store are actual employees or their family members to make them look good. I don't know why no one has sued their asses but I tell you this if I don't get my furniture before this month is over I will sue them. because the Store manager Devon noticed that I was calling every week and showing up at their location to inquire about my furniture he transferred to another location, I wasn't even rude to him, I asked very politely but the gloves are off now. I will give them a piece of my mind even if I have to call the news myself. why should we sit back & let them take advantage of us when we put our money & trust in them with good faith. I don't know but ya but I will not be waiting sitting down. Everyone should take legal actions. my was $2,300.00 I will not take this sitting down.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Dont believe jealous competitors who blog, this place is wonderful and you save a boatload of $$$. The place had better prices than Ashley and Value City. They have Simmons livingroom groups (sofa and loveseat) for under $400.
Thats a good deal, and I dont need some over paid, over priced and over dressed sales clerk to tell me otherwise.
I will always go to AMERICAN FREIGHT.

5
★★★★★

Dont believe jealous competitors who blog, this place is wonderful and you save a boatload of $$$. The place had better prices than Ashley and Value City. They have Simmons livingroom groups (sofa and loveseat) for under $400.
Thats a good deal, and I dont need some over paid, over priced and over dressed sales clerk to tell me otherwise.
I will always go to AMERICAN FREIGHT.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I saw a sectional online that would be great in my livingroom and it was from AF. Went there and they said sure they could order it for me but it was a special order sectional and I had no problem waiting. Now months later, they gave me a sectional and tried to pass it off as the one I ordered. Lucky for me that I printed off a picture and ID number of the one I ordered, hmmm, they told me that the company doesn't make those anymore and this was the new line from them. Right, it is a cheap looking piece of crap, so I called around and sure enough, they still make mine and it is a special order. Now I am still waiting for them to pick up the wrong one and have been told for 3 weeks that mine was on the next truck. Well, 2 trucks and 3 weeks later I still have the wrong sectional still in plastic sitting in my home. Coming to pick it up tonight! LOL Right, i do know if they are not here by this weekend I will be dropping off this piece of crap to them myself. My reciept says 9225 they delivered a 9222 and tried to pull a switcharoo and I am not biting. Everytime I called someone is in a meeting rite this minute trying to make things rite for us....lol, This store is in Lima OH, beware of Lonnie and Dave!!!!

5
★★★★★

I saw a sectional online that would be great in my livingroom and it was from AF. Went there and they said sure they could order it for me but it was a special order sectional and I had no problem waiting. Now months later, they gave me a sectional and tried to pass it off as the one I ordered. Lucky for me that I printed off a picture and ID number of the one I ordered, hmmm, they told me that the company doesn't make those anymore and this was the new line from them. Right, it is a cheap looking piece of crap, so I called around and sure enough, they still make mine and it is a special order. Now I am still waiting for them to pick up the wrong one and have been told for 3 weeks that mine was on the next truck. Well, 2 trucks and 3 weeks later I still have the wrong sectional still in plastic sitting in my home. Coming to pick it up tonight! LOL Right, i do know if they are not here by this weekend I will be dropping off this piece of crap to them myself. My reciept says 9225 they delivered a 9222 and tried to pull a switcharoo and I am not biting. Everytime I called someone is in a meeting rite this minute trying to make things rite for us....lol, This store is in Lima OH, beware of Lonnie and Dave!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The prices are excellent the place was very busy, I got a great deal and fast delivery. I saved over 600 $ on my furniture.

5
★★★★★

The prices are excellent the place was very busy, I got a great deal and fast delivery. I saved over 600 $ on my furniture.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

glad i read these reviews b4 i went there 2day...i already knew what i wanted and walked in and looked around, a salesman came up and i said what i wanted, a matress set...and he said its out of stock we can have 1 in a few days...i told him not 2 bother and all of a sudden he could have 1 2day...i smiled and went to another store

1
★☆☆☆☆

glad i read these reviews b4 i went there 2day...i already knew what i wanted and walked in and looked around, a salesman came up and i said what i wanted, a matress set...and he said its out of stock we can have 1 in a few days...i told him not 2 bother and all of a sudden he could have 1 2day...i smiled and went to another store

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I stumbled across American Freight online by accident. I googled the directions and was on my way. I walked in the warehouse and was amazed by the selction of furniture available. I was approached by several men asking if I needed help. I very quickly fell in love with a sofa and love seat set as well as an end table and coffee table set. We made arrangements to put the furniture in layaway. Their layaway allows up to 2 years to pay the balance at a minimum of 10 bucks every 2 weeks without credit check (very helpful if you're a college student like me). They clearly stated the furniture may not be in when I payed my balance, but that was ok with me as it would have been worth the wait. Fortunately 2 weeks later I paid the full balance, and my furniture was in stock. It arrived at my apartment 2 hours later. For those who have had bad experiences with the delivery, they have an outside company that delivers the furniture. Could have possibly been miscommunication between the 2 businsses. By the way, the store I went to was in Southern Indianapolis. Also, although their prices are already very low, they are not permanent. I explained I wanted to drop the 10 year warrently since I would be paying for delivery, and they dropped $50 off my purchase so I would not drop the warranty.

5
★★★★★

I stumbled across American Freight online by accident. I googled the directions and was on my way. I walked in the warehouse and was amazed by the selction of furniture available. I was approached by several men asking if I needed help. I very quickly fell in love with a sofa and love seat set as well as an end table and coffee table set. We made arrangements to put the furniture in layaway. Their layaway allows up to 2 years to pay the balance at a minimum of 10 bucks every 2 weeks without credit check (very helpful if you're a college student like me). They clearly stated the furniture may not be in when I payed my balance, but that was ok with me as it would have been worth the wait. Fortunately 2 weeks later I paid the full balance, and my furniture was in stock. It arrived at my apartment 2 hours later. For those who have had bad experiences with the delivery, they have an outside company that delivers the furniture. Could have possibly been miscommunication between the 2 businsses. By the way, the store I went to was in Southern Indianapolis. Also, although their prices are already very low, they are not permanent. I explained I wanted to drop the 10 year warrently since I would be paying for delivery, and they dropped $50 off my purchase so I would not drop the warranty.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

.

American Freight in Lexington Ky is horrible... I purchased furture to be deilvered over 1 month ago and still have not recieved it.... I am so tired of the run around... If I had the extra money I would have sued them... but you know how that goes... They don't believe in customer satisfaction and they are rude as hell! They will never get another dime from me...I beilieve the postive comments must have come from the people who work for them or something. I can hardly believe that anyone has been fully satisfied with them. PLEASE !!!!do not purchase from this company.....this advice will safe you time and money!!!!!!

1
★☆☆☆☆

American Freight in Lexington Ky is horrible... I purchased furture to be deilvered over 1 month ago and still have not recieved it.... I am so tired of the run around... If I had the extra money I would have sued them... but you know how that goes... They don't believe in customer satisfaction and they are rude as hell! They will never get another dime from me...I beilieve the postive comments must have come from the people who work for them or something. I can hardly believe that anyone has been fully satisfied with them. PLEASE !!!!do not purchase from this company.....this advice will safe you time and money!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I have bought a few things from them and most has been fine (kitchen chairs fell apart tho after a week's use). The 2 mattresses we've bought from them varied GREATLY from what you test out on the floor and have been junk. We first bought the NordicRest memory foam bed because I have fibromyalgia and I needed a bed that was medium firm/firm yet soft to lay on so I wasn't getting poked by springs. The queen sized one on the floor was heaven to lay on, the sides didn't crush to nothing when you got out you didn't sink into a hole either. The king sized one we had delivered was completely the opposite. T he sides crush down to about 3" thick when you get out and the hole you sink into has caused my hubby and I both to have back trouble now. Went back after a month, still within warranty, and was told "You should have bought the OrthoChiro", they refused to take back the other mattress and while laughing at me told me to come back when I had another $300 for the OrthoChiro. I went into full flair up with the Fibro so my hubby grudgingly went back to them, talked to the manager and found out our sales guy had been fired for deceptive practices but we still had to pay for a new mattress and they still wouldn't take the other one back -because- of the fired employees withholding info that caused us to void our warranty. The OrthoChiro is no better. Another piece of junk. We've flushed aprox $1000 on matresses here in 6 months. Don't bother. Oh and the OrthoChiro couldn't be returned the DAY AFTER PURCHASE because if you read the fine print closely that you can't see until AFTER purchase, you can only return mattresses sold in sets. Go to a real mattress store. You might pay $1000 for a set but it's not garbage like American Freight's.

1
★☆☆☆☆

I have bought a few things from them and most has been fine (kitchen chairs fell apart tho after a week's use). The 2 mattresses we've bought from them varied GREATLY from what you test out on the floor and have been junk. We first bought the NordicRest memory foam bed because I have fibromyalgia and I needed a bed that was medium firm/firm yet soft to lay on so I wasn't getting poked by springs. The queen sized one on the floor was heaven to lay on, the sides didn't crush to nothing when you got out you didn't sink into a hole either. The king sized one we had delivered was completely the opposite. T he sides crush down to about 3" thick when you get out and the hole you sink into has caused my hubby and I both to have back trouble now. Went back after a month, still within warranty, and was told "You should have bought the OrthoChiro", they refused to take back the other mattress and while laughing at me told me to come back when I had another $300 for the OrthoChiro. I went into full flair up with the Fibro so my hubby grudgingly went back to them, talked to the manager and found out our sales guy had been fired for deceptive practices but we still had to pay for a new mattress and they still wouldn't take the other one back -because- of the fired employees withholding info that caused us to void our warranty. The OrthoChiro is no better. Another piece of junk. We've flushed aprox $1000 on matresses here in 6 months. Don't bother. Oh and the OrthoChiro couldn't be returned the DAY AFTER PURCHASE because if you read the fine print closely that you can't see until AFTER purchase, you can only return mattresses sold in sets. Go to a real mattress store. You might pay $1000 for a set but it's not garbage like American Freight's.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 2 people found this review helpful.

.

I'm going to put it short and simple, they suck big time. Paid for my couch in full on July 3 2009 and now it is July 30 2009 and i still do not have my couch. they gave my the run around for a whole month, it was either "shipped to another location", or "out of stock at the moment". Please do not buy from them, I'm out 1200 and I have no couch.

1
★☆☆☆☆

I'm going to put it short and simple, they suck big time. Paid for my couch in full on July 3 2009 and now it is July 30 2009 and i still do not have my couch. they gave my the run around for a whole month, it was either "shipped to another location", or "out of stock at the moment". Please do not buy from them, I'm out 1200 and I have no couch.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

Its been just 1 year and the sofa is unusable. The spring is gone and It hurts if you sit on it. It s definity the worst quality of furniture that you get there. They charm you by saying same delivery and low price but its probably the most inferior quality stuff available.. I will never ever suggest this place to anyone. You'll like it initially but its not more that 4-5 months that you'll enjoy it.. Might as well pay double the cost and have peace of mind.

1
★☆☆☆☆

Its been just 1 year and the sofa is unusable. The spring is gone and It hurts if you sit on it. It s definity the worst quality of furniture that you get there. They charm you by saying same delivery and low price but its probably the most inferior quality stuff available.. I will never ever suggest this place to anyone. You'll like it initially but its not more that 4-5 months that you'll enjoy it.. Might as well pay double the cost and have peace of mind.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Purchased a Sofa and Love Seat,the experience was crappy. I would pay two (2) times more from another store to avoid the experience with this bunch of scam artistsPaid for the Living room set and Coffee/ end table group together. when arrived to pick up they said they did not have in the warehouse and would be in on Monday or TuesdayWhen we paid for the group told the salesman that they were a wedding gift for my daughter and that her husband was in the Air Force and is moving to CaliforniaThey said they would hold the stuff for me till I picked it up so we could get it in their scheduled (by the Air Force ) move to CAWhen we arrived to pick up items they said they did not have any of it in stock and could not refund our money and would have to pick something else from their in stock items. They had the items on the floor and would not let us take those items in stead. WILL NOT BUY FROM THERE AGAIN AND WOULD NOT RECOMMEND ANYONE ELSE STEP FOOT IN THE WAREHOUSE UNLESS YOU WANT TO GET RIPPED OFF!!!!

1
★☆☆☆☆

Purchased a Sofa and Love Seat,the experience was crappy. I would pay two (2) times more from another store to avoid the experience with this bunch of scam artistsPaid for the Living room set and Coffee/ end table group together. when arrived to pick up they said they did not have in the warehouse and would be in on Monday or TuesdayWhen we paid for the group told the salesman that they were a wedding gift for my daughter and that her husband was in the Air Force and is moving to CaliforniaThey said they would hold the stuff for me till I picked it up so we could get it in their scheduled (by the Air Force ) move to CAWhen we arrived to pick up items they said they did not have any of it in stock and could not refund our money and would have to pick something else from their in stock items. They had the items on the floor and would not let us take those items in stead. WILL NOT BUY FROM THERE AGAIN AND WOULD NOT RECOMMEND ANYONE ELSE STEP FOOT IN THE WAREHOUSE UNLESS YOU WANT TO GET RIPPED OFF!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I do not know WHERE to begin with these reviews. There are so many people that will complain in a heart beat about a bad experience but hardly anyone that will write a good review on an excellent experience. I have had an EXCELLENT experience with this company. I received a flier from this company that states you can get a whole house full of furniture for ONLY $798. At the bottom of this flier it also stated that this company had same day delivery. I thought this was to good to be true so I called. The sales rep on the phone answered cheerful and I asked if this was true and they said yes to bring in the flier and they would show me all of the items. I was in the store within the hour and guess what? I was out in twenty minutes! I got a 5 pc livingroom package, 5 piece dinette, AND and bedroom set that included mattress set for exactly what the flier said. The delivery team was at my home same day as promised. I have and will continue to refer family and friends there.
Overall.... great prices, great quality, affordable prices!
Will shop here again when my sons room is ready!

5
★★★★★

I do not know WHERE to begin with these reviews. There are so many people that will complain in a heart beat about a bad experience but hardly anyone that will write a good review on an excellent experience. I have had an EXCELLENT experience with this company. I received a flier from this company that states you can get a whole house full of furniture for ONLY $798. At the bottom of this flier it also stated that this company had same day delivery. I thought this was to good to be true so I called. The sales rep on the phone answered cheerful and I asked if this was true and they said yes to bring in the flier and they would show me all of the items. I was in the store within the hour and guess what? I was out in twenty minutes! I got a 5 pc livingroom package, 5 piece dinette, AND and bedroom set that included mattress set for exactly what the flier said. The delivery team was at my home same day as promised. I have and will continue to refer family and friends there.
Overall.... great prices, great quality, affordable prices!
Will shop here again when my sons room is ready!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 5 people found this review helpful.

.

American Freight in Mishawaka sucks we waited almost 3-4 weeks for our furniture they kept telling us it would be in soon! But still had to wait that long! Do not buying from these people they lie!

1
★☆☆☆☆

American Freight in Mishawaka sucks we waited almost 3-4 weeks for our furniture they kept telling us it would be in soon! But still had to wait that long! Do not buying from these people they lie!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

First let me say just because a person doesn't experience something personally doesn't mean that it can't happen. When I first walked in the store I was able to browse, and pick out what I wanted before I went to the counter for assistance. Giving credit where credit is due the salesman (Jesse Cols., Oh E. Main St. store) did say that my furniture wouldn't be in until the next week. I paid about seven hundred dollars for my bedroom suite, and upon agreement walked out empty handed. The next week came, the next week went. In the middle of the second I hadn't heard anything from the store, and called about my merchandise or if I needed to request my money back. Jesse said some but not all of the set had come in he could arrange delivery for what he had (the dresser, chest, and nightstand) to be delivered that day. I said okay but when my other stuff comes in will you guys deliver again without me paying twice. Shocked at hearing him tell me that I had to pick the remainder of my things up or pay another delivery fee when/if it comes in irritated me. When the delivery guy called my cell phone I didn't understand him, and asked who the caller was. The driver then in a nasty, rude manner yells back at me that I didn't need to know who it was all I needed to know was whether or not I was expecting a delivery or not. He argued on the phone with me for about thirty minutes or more before I hung up, and contacted the store. He was then instructed to call back, and apologize to save the sale. Long story short I paid for my furniture Feb. 23, 2009 today is Mar. 24, 2009, and I still don't have all of my furniture. I've been contacting the corporate office, and that has been a waste of time up until this point. So know that seven hundred dollars will cost me double in attorney fees. Time used for court, Channel 6 news, Better Business Bureau, and my local Attorney Generals Office. But in the end good always comes out on top, so I'm sure I'll get my money back for my furniture, and the stress that came with this entire transaction. If you had a great experience with them kudos to you but I will never recommend this store to anyone that I care about or know.

2
★★☆☆☆

First let me say just because a person doesn't experience something personally doesn't mean that it can't happen. When I first walked in the store I was able to browse, and pick out what I wanted before I went to the counter for assistance. Giving credit where credit is due the salesman (Jesse Cols., Oh E. Main St. store) did say that my furniture wouldn't be in until the next week. I paid about seven hundred dollars for my bedroom suite, and upon agreement walked out empty handed. The next week came, the next week went. In the middle of the second I hadn't heard anything from the store, and called about my merchandise or if I needed to request my money back. Jesse said some but not all of the set had come in he could arrange delivery for what he had (the dresser, chest, and nightstand) to be delivered that day. I said okay but when my other stuff comes in will you guys deliver again without me paying twice. Shocked at hearing him tell me that I had to pick the remainder of my things up or pay another delivery fee when/if it comes in irritated me. When the delivery guy called my cell phone I didn't understand him, and asked who the caller was. The driver then in a nasty, rude manner yells back at me that I didn't need to know who it was all I needed to know was whether or not I was expecting a delivery or not. He argued on the phone with me for about thirty minutes or more before I hung up, and contacted the store. He was then instructed to call back, and apologize to save the sale. Long story short I paid for my furniture Feb. 23, 2009 today is Mar. 24, 2009, and I still don't have all of my furniture. I've been contacting the corporate office, and that has been a waste of time up until this point. So know that seven hundred dollars will cost me double in attorney fees. Time used for court, Channel 6 news, Better Business Bureau, and my local Attorney Generals Office. But in the end good always comes out on top, so I'm sure I'll get my money back for my furniture, and the stress that came with this entire transaction. If you had a great experience with them kudos to you but I will never recommend this store to anyone that I care about or know.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

People who go there just to buy small and cheap items then it's fine with them. But if you going to buy some sections,sofas or tables that need delivery than get ready for spending nervous,time and money!
Stay away!!!

1
★☆☆☆☆

People who go there just to buy small and cheap items then it's fine with them. But if you going to buy some sections,sofas or tables that need delivery than get ready for spending nervous,time and money!
Stay away!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I am writing this review for the columbus ohio store on main street.I saw an ad for a full size mattress for 238.00.I thought to myself thats a great deal.So, I purchased my mattress on a monday in hopes of getting it by tuesday or at the latest wensday.Well,saturday comes along and I still don't have my mattress.I have been calling all week mind you.So, I go in saturday and talk to my sales man and he assures me that my mattress will be there before 4.Well,thankfully,it was.But,when I looked at it,it wasn't the mattress that I was shown.The mattress that I was shown had an extra piece on the top and thats why it was $20 more.The saleman told me that he didn't have the other one in stock.When I called the store,he told me that that was what was printed on my receipt.So, I'm sure that when I bought it,he put the other mattress on the order,made me pay that amount and then sent me a mattress that was 20 dollars cheaper.Theres no way that I can prove this,but I know that I ordered a more expensive.I know that 20 dollars isn't alot of money,but it is the principal of the thing.So,my advise to anyone thinking of going there to buy funiture,DON'T!They may seem like a great deal,but they are scam artists.

1
★☆☆☆☆

I am writing this review for the columbus ohio store on main street.I saw an ad for a full size mattress for 238.00.I thought to myself thats a great deal.So, I purchased my mattress on a monday in hopes of getting it by tuesday or at the latest wensday.Well,saturday comes along and I still don't have my mattress.I have been calling all week mind you.So, I go in saturday and talk to my sales man and he assures me that my mattress will be there before 4.Well,thankfully,it was.But,when I looked at it,it wasn't the mattress that I was shown.The mattress that I was shown had an extra piece on the top and thats why it was $20 more.The saleman told me that he didn't have the other one in stock.When I called the store,he told me that that was what was printed on my receipt.So, I'm sure that when I bought it,he put the other mattress on the order,made me pay that amount and then sent me a mattress that was 20 dollars cheaper.Theres no way that I can prove this,but I know that I ordered a more expensive.I know that 20 dollars isn't alot of money,but it is the principal of the thing.So,my advise to anyone thinking of going there to buy funiture,DON'T!They may seem like a great deal,but they are scam artists.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I understand several people have had problems with this company...but personally i never have...you can not judge every single store not every store is the same. I have bought so much stuff there and i have never had a problem we always go there for things we need. And our service is always amazing. I have recommended them to several people i know. I guess some of the stores you go to dont have the right people for the job there.

5
★★★★★

I understand several people have had problems with this company...but personally i never have...you can not judge every single store not every store is the same. I have bought so much stuff there and i have never had a problem we always go there for things we need. And our service is always amazing. I have recommended them to several people i know. I guess some of the stores you go to dont have the right people for the job there.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 4 people found this review helpful.

.

I recently purchased a sectional from American Freight on September the 4th. When i walked in the warehouse i had atleast three salespeople ask if i needed any help with anything. I had my eyes on a beautiful sectional and ended up getting a great deal on it. It was delivered to my house the next day since i live out of Louisville. I was kinda paranoid about how my furniture would arrive since i didn't read these reviews til after i had purchased the furniture. But the delivery people were very nice! My furniture is the exact furniture i had purchased in beautiful *new* condition. They set it up in my home the way i wanted, and i couldn't be happier!! Great business .. I would definately tell other people to shop at The American Freight in Louisville!

4
★★★★☆

I recently purchased a sectional from American Freight on September the 4th. When i walked in the warehouse i had atleast three salespeople ask if i needed any help with anything. I had my eyes on a beautiful sectional and ended up getting a great deal on it. It was delivered to my house the next day since i live out of Louisville. I was kinda paranoid about how my furniture would arrive since i didn't read these reviews til after i had purchased the furniture. But the delivery people were very nice! My furniture is the exact furniture i had purchased in beautiful *new* condition. They set it up in my home the way i wanted, and i couldn't be happier!! Great business .. I would definately tell other people to shop at The American Freight in Louisville!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 5 people found this review helpful.

.

It has been 4 months since we ordered our furniture from the Fairfield, Ohio location and still have received no couch or a replacement recliner for the broken/torn one the delivery people sent (at 1130 PM on 2/08). I called at least 50 times (no joke have the cell phone records) and made numerous trips to the location. After getting the run around from the ex-convicts they call staff and talking the ASS of a manager Bret Jaggers (karma will bite him soon!!) I gave up and took legal action. I am well over 1,000 in the hole to this disgrace of a company and I look forward to reporting them to the BBB, local news companies and all review websites!!! They mess with the wrong person and I won't stand for there shady business practices.

1
★☆☆☆☆

It has been 4 months since we ordered our furniture from the Fairfield, Ohio location and still have received no couch or a replacement recliner for the broken/torn one the delivery people sent (at 1130 PM on 2/08). I called at least 50 times (no joke have the cell phone records) and made numerous trips to the location. After getting the run around from the ex-convicts they call staff and talking the ASS of a manager Bret Jaggers (karma will bite him soon!!) I gave up and took legal action. I am well over 1,000 in the hole to this disgrace of a company and I look forward to reporting them to the BBB, local news companies and all review websites!!! They mess with the wrong person and I won't stand for there shady business practices.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 3 people found this review helpful.

.

I had ordered a livingroom set and 2 recliners from the American Freight in Mishawaka, Indiana. The livingroom set I reeived the the day I ordered it. The salesman called me last Wednesday to tell me ONE of the recliners had come in, and I would get it delivered that same evening. When it didn't arrive that evening, I called the next morning. The salesman told me I would receive it THAT day. When it did not arrive THAT day, he told me the NEXT day. I have been playing this game with this store for a week now. They have independent contractors who deliver the furniture, and I believe because the delivery was already paid for, and the guys are not getting paid again to bring the chairs, that they will never bring them. I cannot cancel my order for the two recliners because ALL SALES ARE FINAL. In the meantime, they have my 2 recliners and my money. What can I do?

1
★☆☆☆☆

I had ordered a livingroom set and 2 recliners from the American Freight in Mishawaka, Indiana. The livingroom set I reeived the the day I ordered it. The salesman called me last Wednesday to tell me ONE of the recliners had come in, and I would get it delivered that same evening. When it didn't arrive that evening, I called the next morning. The salesman told me I would receive it THAT day. When it did not arrive THAT day, he told me the NEXT day. I have been playing this game with this store for a week now. They have independent contractors who deliver the furniture, and I believe because the delivery was already paid for, and the guys are not getting paid again to bring the chairs, that they will never bring them. I cannot cancel my order for the two recliners because ALL SALES ARE FINAL. In the meantime, they have my 2 recliners and my money. What can I do?

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I ordered a full size comfortable bed. The store was kind of run down and I was a little hesitant when I walked in. I bought the full size bed for about $500. When they delivered the bed they had queen size rails with a full bed! They immediately noticed their mistake and went back to the store to get the correct size bed. After they left I got a call from the store manager who said that they didn't have a full size bed, so he stated that he was going to give me a queen size bed at the same price! I was so happy, I love my bed and I lounge around it every weekend!

4
★★★★☆

I ordered a full size comfortable bed. The store was kind of run down and I was a little hesitant when I walked in. I bought the full size bed for about $500. When they delivered the bed they had queen size rails with a full bed! They immediately noticed their mistake and went back to the store to get the correct size bed. After they left I got a call from the store manager who said that they didn't have a full size bed, so he stated that he was going to give me a queen size bed at the same price! I was so happy, I love my bed and I lounge around it every weekend!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

.

American freight furniture is the bad company I have seen in my life time. I am writing this blog with my heart full of pain. I have ordered the furnitures and they transacted my money on the next 3 days. I purchased a complete single bedroom package which costs $1500. They told that they will be calling and fixing the delivery date. I have not got a single call from them yet and I have called them several times to check the status. I was disappointed with the service and went to the store to cancel my order. They told that All sales are final and they do not have a refund policy. Whatever they tell we need to accept and get the things even if you get a poor treatment. They are making me crazy and I cannot do anything since my money is locked to them. I don't know what will happen now. I am not sure whether they are going to deliver or not. Whenever I make a call each time one person picks and they put me on hold for several minutes.
I am humbly requesting all who wants to buy to not buy from this store.

1
★☆☆☆☆

American freight furniture is the bad company I have seen in my life time. I am writing this blog with my heart full of pain. I have ordered the furnitures and they transacted my money on the next 3 days. I purchased a complete single bedroom package which costs $1500. They told that they will be calling and fixing the delivery date. I have not got a single call from them yet and I have called them several times to check the status. I was disappointed with the service and went to the store to cancel my order. They told that All sales are final and they do not have a refund policy. Whatever they tell we need to accept and get the things even if you get a poor treatment. They are making me crazy and I cannot do anything since my money is locked to them. I don't know what will happen now. I am not sure whether they are going to deliver or not. Whenever I make a call each time one person picks and they put me on hold for several minutes.
I am humbly requesting all who wants to buy to not buy from this store.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

The sales staff is verly freindly and I got my furniture delivered the same day. I know it's not as interesting to hear a positive review, but I figured it was only fair to tell people about the good things the store does to go along with the bad. They have a lot of really good deals and are one of the only companies that I have seen that continue to lower prices. Inflation doesn't seem to affect this bussiness. The bottom line is if you want nice furniture at a great price this is the only place to go. Don't let the negative reviews keep you from saving money. Check the place out, and make a decision on your own.

4
★★★★☆

The sales staff is verly freindly and I got my furniture delivered the same day. I know it's not as interesting to hear a positive review, but I figured it was only fair to tell people about the good things the store does to go along with the bad. They have a lot of really good deals and are one of the only companies that I have seen that continue to lower prices. Inflation doesn't seem to affect this bussiness. The bottom line is if you want nice furniture at a great price this is the only place to go. Don't let the negative reviews keep you from saving money. Check the place out, and make a decision on your own.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

I recently purchased a $500 plus mattress set from this company it was a Nordic Rest memory foam set. Needless to say we have had the mattress set for about two months now and the memory foam doesn't return to its original position and it rolls to the middle. Memory foam should not roll to the middle at all. I talked to someone about it and he told me that I would have to bring it in and have someone inspect it. Ok, I call a second time to confirm that someone was there to inspect a mattress, he tells me sure come on in and about two seconds later he tells me sorry, I'll have to wait until Monday or Tuesday so the guy can inspect it. I wait till Tuesday and go up there and the manager has the dock person to unload. The manager took the board that was holding up the bay door and laid it across my mattress to inspect. The board was dirty and that's how they inspected my mattress was with a board. I was told that it had to have a minimum of 3" drop to warranty it. Memory foam shouldn't never have a drop in it. I was never told that when I bought it or the two or three times I talked to someone about getting my mattress inspected. I live 45 minutes away and gas is not cheap to just drive somewhere and have board laid across my mattress. I could have done that at home. When I was leaving the dock person said what a rip off. I said I know, he then told me that these people are con artists and he should know he's seen it cause he works for them. I will never do business with this company again. What a joke. Please do not buy anything from this company if you expect to use it everyday, you'll only get headaches and backaches from theses people.

1
★☆☆☆☆

I recently purchased a $500 plus mattress set from this company it was a Nordic Rest memory foam set. Needless to say we have had the mattress set for about two months now and the memory foam doesn't return to its original position and it rolls to the middle. Memory foam should not roll to the middle at all. I talked to someone about it and he told me that I would have to bring it in and have someone inspect it. Ok, I call a second time to confirm that someone was there to inspect a mattress, he tells me sure come on in and about two seconds later he tells me sorry, I'll have to wait until Monday or Tuesday so the guy can inspect it. I wait till Tuesday and go up there and the manager has the dock person to unload. The manager took the board that was holding up the bay door and laid it across my mattress to inspect. The board was dirty and that's how they inspected my mattress was with a board. I was told that it had to have a minimum of 3" drop to warranty it. Memory foam shouldn't never have a drop in it. I was never told that when I bought it or the two or three times I talked to someone about getting my mattress inspected. I live 45 minutes away and gas is not cheap to just drive somewhere and have board laid across my mattress. I could have done that at home. When I was leaving the dock person said what a rip off. I said I know, he then told me that these people are con artists and he should know he's seen it cause he works for them. I will never do business with this company again. What a joke. Please do not buy anything from this company if you expect to use it everyday, you'll only get headaches and backaches from theses people.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I purchased a living room set from American Frieght in Mishawaka In. The sofa had a lifetime warranty on the frame which broke after 3 years. When I spoke to the store manager I disclosed all of the information that I knew regarding the sofa including a tear in the seam of the arm. He explained the tear was a default d/t the company not spraying the fabric correctly and that he would rather replace the furniture then to repair it. When we arrived at the store the vice president of the company was visiting and to our surprise this manager acted like we had never had this conversation. In fact he all but called me a liar. He was rude and lacked the skill to run any business or to deal with the general public. American Freight has had our furniture for nearly 3 weeks now for repairs and has not even given us a courtesy call. When I call to check on the furniture I talk to a different person every time with a different excuse as to why it is not done yet. The last sales rep stated that I could not even be located in the system and therfore kept me on hold for 20 minutes. They are always blaming the other guy. The right hand doesn't have a clue what the left hand is doing. I will never buy furniture from this store again and it would be a mistake for any one else to. The so called managers who run this store, run it like a 3 ring circus. I have never experienced this type of treatment in any furniture store and I would not recommend purchasing their products. They don't keep their word and they use excuses to renege on what they say they are going to do. Cheap furniture and cheap business. Goes hand in hand.

2
★★☆☆☆

I purchased a living room set from American Frieght in Mishawaka In. The sofa had a lifetime warranty on the frame which broke after 3 years. When I spoke to the store manager I disclosed all of the information that I knew regarding the sofa including a tear in the seam of the arm. He explained the tear was a default d/t the company not spraying the fabric correctly and that he would rather replace the furniture then to repair it. When we arrived at the store the vice president of the company was visiting and to our surprise this manager acted like we had never had this conversation. In fact he all but called me a liar. He was rude and lacked the skill to run any business or to deal with the general public. American Freight has had our furniture for nearly 3 weeks now for repairs and has not even given us a courtesy call. When I call to check on the furniture I talk to a different person every time with a different excuse as to why it is not done yet. The last sales rep stated that I could not even be located in the system and therfore kept me on hold for 20 minutes. They are always blaming the other guy. The right hand doesn't have a clue what the left hand is doing. I will never buy furniture from this store again and it would be a mistake for any one else to. The so called managers who run this store, run it like a 3 ring circus. I have never experienced this type of treatment in any furniture store and I would not recommend purchasing their products. They don't keep their word and they use excuses to renege on what they say they are going to do. Cheap furniture and cheap business. Goes hand in hand.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I just got my new sofa/loveseat from American Freight. I was amazed with the quality of their furniture. Both pieces only $398. I wish they would open more stores so that my family in California could shop there. This is the only place I've found with very good quality furniture at affordable prices.

4
★★★★☆

I just got my new sofa/loveseat from American Freight. I was amazed with the quality of their furniture. Both pieces only $398. I wish they would open more stores so that my family in California could shop there. This is the only place I've found with very good quality furniture at affordable prices.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

Prospective buyers please be aware of how incrediably SHADY this buisness operates!!! I got the unfortunate "privelage: to work with the unprofessional team at the Fairfield location in Cincinnati, Ohio. My husband and I bought a leather couch and recliner that were suppose to be delivered two days later. THREE WEEKS later we have neither piece of furniture and can get NO ONE on the phone all day long. I have personally made 3 trips to the location to talk with mangers/district managers and they said they keep "accidently" selling all of the sets we bought. My husband and I paid in full and really took the time to investigate what type of furniture we wanted. I was assured by the salesman that we had 90 days no questions ask return policy, but when I told them to cancell the order they said ALL SALES ARE FINAL (nice new piece of poster board with marker placed after I bought our things). I am disgusted at the customer services as the workers,mangers, and higher ups are less than educated and professional in the workplace. I hope this company goes under quickly and these people can be serving my fast food instead.

1
★☆☆☆☆

Prospective buyers please be aware of how incrediably SHADY this buisness operates!!! I got the unfortunate "privelage: to work with the unprofessional team at the Fairfield location in Cincinnati, Ohio. My husband and I bought a leather couch and recliner that were suppose to be delivered two days later. THREE WEEKS later we have neither piece of furniture and can get NO ONE on the phone all day long. I have personally made 3 trips to the location to talk with mangers/district managers and they said they keep "accidently" selling all of the sets we bought. My husband and I paid in full and really took the time to investigate what type of furniture we wanted. I was assured by the salesman that we had 90 days no questions ask return policy, but when I told them to cancell the order they said ALL SALES ARE FINAL (nice new piece of poster board with marker placed after I bought our things). I am disgusted at the customer services as the workers,mangers, and higher ups are less than educated and professional in the workplace. I hope this company goes under quickly and these people can be serving my fast food instead.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

.

I found the furniture to be better than expected and at a great price.
I think the complaints must have been by their competitors, because they are the best deal around. I got 3 rooms of furniture for under $800. D. Allen

5
★★★★★

I found the furniture to be better than expected and at a great price.
I think the complaints must have been by their competitors, because they are the best deal around. I got 3 rooms of furniture for under $800. D. Allen

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

.

American Freight is a dream supercenter store for the price conscious consumer. They have everything the "big name" stores have at nearly half price. They even have same day delivery or pickup where other stores take weeks to deliver! I am so happy with my purchase. American Freight makes it easy for hardworking people trying to support families afford furniture. Everything is great! I recommend this store to anybody!

5
★★★★★

American Freight is a dream supercenter store for the price conscious consumer. They have everything the "big name" stores have at nearly half price. They even have same day delivery or pickup where other stores take weeks to deliver! I am so happy with my purchase. American Freight makes it easy for hardworking people trying to support families afford furniture. Everything is great! I recommend this store to anybody!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

.

I purchased a bedroom suite from them. I was very happy with the set. Now I will have to admit that in the picture in the ad it showed an armoire and when I got there they said it came with a chest and that it would be more money for the armoire. Now I showed them the ad and they showed me where it did say about the chest. We made a deal in price, and I went away satisfied!!!

4
★★★★☆

I purchased a bedroom suite from them. I was very happy with the set. Now I will have to admit that in the picture in the ad it showed an armoire and when I got there they said it came with a chest and that it would be more money for the armoire. Now I showed them the ad and they showed me where it did say about the chest. We made a deal in price, and I went away satisfied!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 2 people found this review helpful.

.

Help!! I have been duped. A victim of a Bait and Switch scam.
On 29 December I went to American Freight to buy a full mattress set. After remodeling our son??s room and discarding his old mattress I needed something for him to sleep on, so I needed a mattress that day. When we arrived at American freight our salesman was Mr. Demond Reed. I explained to him that I needed a mattress set to take with us so I only want to look at set??s he had in stock. After deciding on the Carlton Place full size mattress set I ask Mr. Reed if the set was in stock, explaining again that I needed to take it with us, he assured me that it was in stock.
We proceeded to the check out counter and completed the transaction. I paid 372.95 before taxes for the mattress set and bed rails. I paid with a check. This was around 12:00 pm. We then pulled the truck I had borrowed to the loading door. After waiting for 10 Minutes or so they brought the mattress up to the door. They then went to get the Mattress box. After waiting another 15 minutes I started to ask if they were working on my order. I was told it would be right up. When the young man finally brought up the mattress box it was the wrong one. I explained that I bought the Carlton set, which was white, the one he brought up was blue and was made by Orthopedic. Becoming more concerned I stared to ask more questions. The salesmen and employees became evasive. Finally Mr. Reed informed me that they didn??t have the mattress box in stock. Explaining that since I needed the mattress today and since none of the merchandise had been loaded he could just cancel the sale and tear up my check.
Mr. Reed went to what appeared to be the store manager and started to talk to him. I did not get the managers name. I walked up to the manager and explained that Mr. Reed had assured me that the Carlton mattress was in stock and that I need it today. His response was ??what??s the problem the Mattress box gets covered by a mattress skirt anyways. He had a very flippant, condescending attitude. I said that I bought a matching set and that was what I wanted. He said I could pick it up next week if some came in. I told him that that was unacceptable and that he could just tear up my check. He stated that all sales were final. Again I explained that his salesman assured me that the mattress set was in stock. Again the manager stated that all sales were final and I could come back in a week or 15 days when it came in or I could just take what the had today but all sales were final. I was sold one product but another lesser quality on was delivered.

I wanted and purchased a matching mattress set. What was delivered to me was a lesser quality product. Normally mismatched sets are sold at a reduced price. I was not offered any type of discount. I would not have bought the mattress if I had known that it was a mismatch. I would not have bought the set if I had not been assured by the salesman that the set was in stock
If one goes to the American freight web site you will see that both the mattress and mattress box are priced individually. You will also see that the Carlton place mattress box is more expensive than the Orthopedic mattress box. I was not offered any type price difference refund. If all the mattress boxes are the same then why is there a price difference.

A selling point to the Carlton Mattress set was the warranty it came with. But now the warranty is void. The warranty card states that The warranty is only good if the Carlton mattress set is used. Thanks to the store manager I do not have a Carlton set.
I announced to the store that they should watch what the bought because I was a victim of a bait and switch. The manager then told me that if I said another word I would be banned from his store. I assured him that there was no way I would ever shop here because they run a bait and switch operation.
We then loaded the mismatched mattress set into the truck. After getting the mattress tied down the salesman came out and said that he thought he could convince the manager to give me my check back. After being there and going through this ordeal I told Mr. Reed that unless he could guarantee me that I would get my check back we were leaving. After all 30 minutes prior he had not lived up the assurances he was giving.

I needed the Mattress set that day because:
1. My son was with out a mattress.
2. I had to borrow a truck and would not have access to the truck to pickup the mattress when it came in.
3. I am in the Air Force and I will be deploying out of the country on 7 January and will not be return until late January. I did not want burden my wife with picking up the mattress.

1
★☆☆☆☆

Help!! I have been duped. A victim of a Bait and Switch scam.
On 29 December I went to American Freight to buy a full mattress set. After remodeling our son??s room and discarding his old mattress I needed something for him to sleep on, so I needed a mattress that day. When we arrived at American freight our salesman was Mr. Demond Reed. I explained to him that I needed a mattress set to take with us so I only want to look at set??s he had in stock. After deciding on the Carlton Place full size mattress set I ask Mr. Reed if the set was in stock, explaining again that I needed to take it with us, he assured me that it was in stock.
We proceeded to the check out counter and completed the transaction. I paid 372.95 before taxes for the mattress set and bed rails. I paid with a check. This was around 12:00 pm. We then pulled the truck I had borrowed to the loading door. After waiting for 10 Minutes or so they brought the mattress up to the door. They then went to get the Mattress box. After waiting another 15 minutes I started to ask if they were working on my order. I was told it would be right up. When the young man finally brought up the mattress box it was the wrong one. I explained that I bought the Carlton set, which was white, the one he brought up was blue and was made by Orthopedic. Becoming more concerned I stared to ask more questions. The salesmen and employees became evasive. Finally Mr. Reed informed me that they didn??t have the mattress box in stock. Explaining that since I needed the mattress today and since none of the merchandise had been loaded he could just cancel the sale and tear up my check.
Mr. Reed went to what appeared to be the store manager and started to talk to him. I did not get the managers name. I walked up to the manager and explained that Mr. Reed had assured me that the Carlton mattress was in stock and that I need it today. His response was ??what??s the problem the Mattress box gets covered by a mattress skirt anyways. He had a very flippant, condescending attitude. I said that I bought a matching set and that was what I wanted. He said I could pick it up next week if some came in. I told him that that was unacceptable and that he could just tear up my check. He stated that all sales were final. Again I explained that his salesman assured me that the mattress set was in stock. Again the manager stated that all sales were final and I could come back in a week or 15 days when it came in or I could just take what the had today but all sales were final. I was sold one product but another lesser quality on was delivered.

I wanted and purchased a matching mattress set. What was delivered to me was a lesser quality product. Normally mismatched sets are sold at a reduced price. I was not offered any type of discount. I would not have bought the mattress if I had known that it was a mismatch. I would not have bought the set if I had not been assured by the salesman that the set was in stock
If one goes to the American freight web site you will see that both the mattress and mattress box are priced individually. You will also see that the Carlton place mattress box is more expensive than the Orthopedic mattress box. I was not offered any type price difference refund. If all the mattress boxes are the same then why is there a price difference.

A selling point to the Carlton Mattress set was the warranty it came with. But now the warranty is void. The warranty card states that The warranty is only good if the Carlton mattress set is used. Thanks to the store manager I do not have a Carlton set.
I announced to the store that they should watch what the bought because I was a victim of a bait and switch. The manager then told me that if I said another word I would be banned from his store. I assured him that there was no way I would ever shop here because they run a bait and switch operation.
We then loaded the mismatched mattress set into the truck. After getting the mattress tied down the salesman came out and said that he thought he could convince the manager to give me my check back. After being there and going through this ordeal I told Mr. Reed that unless he could guarantee me that I would get my check back we were leaving. After all 30 minutes prior he had not lived up the assurances he was giving.

I needed the Mattress set that day because:
1. My son was with out a mattress.
2. I had to borrow a truck and would not have access to the truck to pickup the mattress when it came in.
3. I am in the Air Force and I will be deploying out of the country on 7 January and will not be return until late January. I did not want burden my wife with picking up the mattress.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I bought a couch from this store. The couch we looked at the store looks good. But the one which was delivered to my home was really bad. I went there to return the couch, but they said they couldn't return once it is delivered home. How come we know about the piece until we get it home?. This is really bad and really disappointing. I would never visit this store again

1
★☆☆☆☆

I bought a couch from this store. The couch we looked at the store looks good. But the one which was delivered to my home was really bad. I went there to return the couch, but they said they couldn't return once it is delivered home. How come we know about the piece until we get it home?. This is really bad and really disappointing. I would never visit this store again

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

We bought a mattress from American Freight for a reasonable price. When we got it home and took the protective plastic and lining off we saw dirt and yellow stains on the mattress itself. When we tried to return this USED and DIRTY mattress they refused to get our money back or order a new mattress. They said they have a no return policy and we should have fully inspected it in the store before we brought it home. I am disgusted by the poor quality and customer service! I will never do business there again!

1
★☆☆☆☆

We bought a mattress from American Freight for a reasonable price. When we got it home and took the protective plastic and lining off we saw dirt and yellow stains on the mattress itself. When we tried to return this USED and DIRTY mattress they refused to get our money back or order a new mattress. They said they have a no return policy and we should have fully inspected it in the store before we brought it home. I am disgusted by the poor quality and customer service! I will never do business there again!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I saw the ads on TV and American Freight looked really great, like a good way to get some furniture for not a lot of money.

Well it is and it isn't. Yes, the couches that they advertise are just as described, and just as inexpensive as they say. But I went there for a mattress and came away pretty disappointed. Their flyer advertised a pillow top queen set for $99 for both pieces. When we got there, an employee said he had "no idea" what we were refering to and when I showed him the flyer I had brought wth me, suddenly we were talking to a manager, who told us it was sold out. When we asked when they'd get more, he was vague and wouldn't give an answer.

I got the impression that they advertise that mattress, hoping to draw people in, and then make them think thy misread the flyer when they get there in order to sell them a more expensive model.

2
★★☆☆☆

I saw the ads on TV and American Freight looked really great, like a good way to get some furniture for not a lot of money.

Well it is and it isn't. Yes, the couches that they advertise are just as described, and just as inexpensive as they say. But I went there for a mattress and came away pretty disappointed. Their flyer advertised a pillow top queen set for $99 for both pieces. When we got there, an employee said he had "no idea" what we were refering to and when I showed him the flyer I had brought wth me, suddenly we were talking to a manager, who told us it was sold out. When we asked when they'd get more, he was vague and wouldn't give an answer.

I got the impression that they advertise that mattress, hoping to draw people in, and then make them think thy misread the flyer when they get there in order to sell them a more expensive model.

Was this review helpful to you?
Ratings_icons Ratings_icons

2 out of 3 people found this review helpful.

More about American Freight Llc

American Freight Furniture and Mattress offers a wide variety of discount furniture, including sectionals, recliners, mattresses, bedroom sets, living room sets, dinettes, loveseats, couches, coffee tables, & more. Same-day delivery and free layaway are also available.

Similar Nearby

Similar Nearby

  1. 1
    0.84 mi