Tafel Motors, Inc.

★★☆☆☆
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38.2511 -85.6416
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502-896-4411

4156 Shelbyville Rd

Louisville, KY

40207

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2.0 13
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Reviews 1 - 13 of 13.
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Stay away from this dealership. Worst experience. Bought a 55K vehicle and sales and finance staff does not return calls or emails. I was not properly informed about warranty and now I cannot buy warranty on 2012 ML 350. They care about you until you sign contract, after that you are screwed. Stay away from them. The management does not care either. I tried contacting manager, no one returned call

1
★☆☆☆☆

Stay away from this dealership. Worst experience. Bought a 55K vehicle and sales and finance staff does not return calls or emails. I was not properly informed about warranty and now I cannot buy warranty on 2012 ML 350. They care about you until you sign contract, after that you are screwed. Stay away from them. The management does not care either. I tried contacting manager, no one returned call

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Loved my salesman Kareem....Bought a 2012 GLK in February, got in the car three weeks ago and didn't have air conditioning. It was 100 that day, took it to Tafel they tell me that something has punctured the condenser and since it is an outside force it would not be covered under the warranty. After 15 emails back and forth, I again specifically asked for breakdown of labor/parts on the quote that I was given. His response was "I think we have developed "trust issues" in our relationship" and you need to take your car somewhere else" WTF, I guess they would rather kick a customer to the curb then tell the truth.

1
★☆☆☆☆

Loved my salesman Kareem....Bought a 2012 GLK in February, got in the car three weeks ago and didn't have air conditioning. It was 100 that day, took it to Tafel they tell me that something has punctured the condenser and since it is an outside force it would not be covered under the warranty. After 15 emails back and forth, I again specifically asked for breakdown of labor/parts on the quote that I was given. His response was "I think we have developed "trust issues" in our relationship" and you need to take your car somewhere else" WTF, I guess they would rather kick a customer to the curb then tell the truth.

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Second time in for service on my C. I though the first time in they would make that special effort and after that i would see the 'real thing'. WRONG. Another great service visit. Went in for scheduled maintenance and the advisor took me to their web site and printed a discount coupon for my service. That was a first! Everything went as planned and ready when I expected it. Use their shuttle service. They even have some cool old dudes driving. Take a look; I saw in their web site that hey had a coupon with a price guarantee for any estimate you brought in for repairs. I think I can save even more using that one next time. I'll be back!

5
★★★★★

Second time in for service on my C. I though the first time in they would make that special effort and after that i would see the 'real thing'. WRONG. Another great service visit. Went in for scheduled maintenance and the advisor took me to their web site and printed a discount coupon for my service. That was a first! Everything went as planned and ready when I expected it. Use their shuttle service. They even have some cool old dudes driving. Take a look; I saw in their web site that hey had a coupon with a price guarantee for any estimate you brought in for repairs. I think I can save even more using that one next time. I'll be back!

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.

First time in for service. Very professional service advisor who greeted me with a hand shake and a smile. The advisor was sincere, walked me the lounge area while I waited for the shuttle service and offered me drinks and a snack. Shuttle ride was quick and easy. Got a call 3 hours later with a report on my car. They found a nail in my tire and fixed it at no charge to me. WOW. Arrived back at the store 1 hour early and my car was ready to go. Washed and ready early. A great service experience! I will be returning for sure. Thanks to the Tafel team.

5
★★★★★

First time in for service. Very professional service advisor who greeted me with a hand shake and a smile. The advisor was sincere, walked me the lounge area while I waited for the shuttle service and offered me drinks and a snack. Shuttle ride was quick and easy. Got a call 3 hours later with a report on my car. They found a nail in my tire and fixed it at no charge to me. WOW. Arrived back at the store 1 hour early and my car was ready to go. Washed and ready early. A great service experience! I will be returning for sure. Thanks to the Tafel team.

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Unfortunately I've had similar experiences to what has been described in other reviews of Taffel. Do yourself a favor and go somewhere else. They have so much service business they really don't care when your car gets fixed or even if it gets fixed properly. I even wrote the owner of the dealership a letter describing my terrible customer experiences and examples of their poor repair work, but never even received an acknowledgement.They fix the same problem over and over again instead of finding the cause, they guess at what might be wrong and do unnecessary work, they don't properly fix what they say they fixed and you have to bring it back the next day or even two or three more times just to get the problem taken care of. And they make no excuses for their poor quality or terrible customer service because they are the only game in town..

1
★☆☆☆☆

Unfortunately I've had similar experiences to what has been described in other reviews of Taffel. Do yourself a favor and go somewhere else. They have so much service business they really don't care when your car gets fixed or even if it gets fixed properly. I even wrote the owner of the dealership a letter describing my terrible customer experiences and examples of their poor repair work, but never even received an acknowledgement.They fix the same problem over and over again instead of finding the cause, they guess at what might be wrong and do unnecessary work, they don't properly fix what they say they fixed and you have to bring it back the next day or even two or three more times just to get the problem taken care of. And they make no excuses for their poor quality or terrible customer service because they are the only game in town..

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I found my Benz on Autotrader.com and I contacted Patrick Williams at Tafel Motors. From the 1st word "Hello", I knew he wanted to sell me a car. He sent me a personal video of the car and emailed me the complete background information including the carfax, service records and previous owner information. After I talked to the previous owner, I was ready to buy my new Benz, He even picked me up at the airport. I highly recommend Patrick Williams and the entire staff at Tafel.

5
★★★★★

I found my Benz on Autotrader.com and I contacted Patrick Williams at Tafel Motors. From the 1st word "Hello", I knew he wanted to sell me a car. He sent me a personal video of the car and emailed me the complete background information including the carfax, service records and previous owner information. After I talked to the previous owner, I was ready to buy my new Benz, He even picked me up at the airport. I highly recommend Patrick Williams and the entire staff at Tafel.

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Steer clear of this place! They randomly close their service/parts department before the hours posted without warning. They promise/guarantee that parts will be here x and then x comes along two, three, four times and the parts aren't there. Take your high price vehicle out of town and get REAL service at a REAL Benz dealer. Customer service here is horrible as well. Half the time they won't answer the phone in the service department and the operator will insist you call back later. So much for a 55k car.

1
★☆☆☆☆

Steer clear of this place! They randomly close their service/parts department before the hours posted without warning. They promise/guarantee that parts will be here x and then x comes along two, three, four times and the parts aren't there. Take your high price vehicle out of town and get REAL service at a REAL Benz dealer. Customer service here is horrible as well. Half the time they won't answer the phone in the service department and the operator will insist you call back later. So much for a 55k car.

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I just purchased my third car from Tafel. The Sales and Service staff has been incredible. I have serviced each of my Mercedes at tafel and I have always had a great experience. The previous luxury car dealership I used was terrible, so maybe I just have a greater appreciation for what they do at Tafel. I have recommened Tafel to a number of friends who have purchased there and none of them have experienced any issues.

5
★★★★★

I just purchased my third car from Tafel. The Sales and Service staff has been incredible. I have serviced each of my Mercedes at tafel and I have always had a great experience. The previous luxury car dealership I used was terrible, so maybe I just have a greater appreciation for what they do at Tafel. I have recommened Tafel to a number of friends who have purchased there and none of them have experienced any issues.

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0 out of 1 people found this review helpful.

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What do you think about Tafel Motors? Tafel Motors always exceeds my expectations with their talented and friendly staff. I am always treated fairly and enjoy my time with the staff.

Allison

5
★★★★★

What do you think about Tafel Motors? Tafel Motors always exceeds my expectations with their talented and friendly staff. I am always treated fairly and enjoy my time with the staff.

Allison

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0 out of 1 people found this review helpful.

.

It started when I purchased the vehicle in October of 2008. I purchased it as a pre-owned Certified vehicle. The vehicle only had one previous owner, and all the services were done at Tafel.
Few days after my purchase I noticed my Easy Entry was not working properly along with Electronic trunk closer, sound was not coming out of speakers, yet the radio would be on. These issues would not all happen at the same time, however, there was no pattern to them either.
I brought my vehicle in numerous times for each issue, and every time they would tell me they could not figure out what the problem is. They have replaced the power seat memory control module for drivers seat (2 to 3 times according to them) regarding my Easy Entry complaint. Additionally, they have replaced the control unit in the drivers door panel. Regarding the radio issue, they have replaced the amp once, and CD changer once. About a week later, my Easy Entry was not working, and additionally, drivers seat has moved on it's own 2 times (all the way back where I could not reach the pedals) .. That has happened on 2 different occasions.
Last time I dropped my vehicle off at the service department was on June 11th regarding the easy entry problem and drivers seat moving while driving. They kept my vehicle till June 27th. When I picked it up I was told they could not pin point exactly what the issue is so they replaced the module and control unit (again). While driving home, to my shock, side door tweeter (speaker) box fell off. I looked at the box and noticed that a revet that holds the box to the door had been broken and siliconed back together. I assume it broke while they removed or moved up my door panel to get to the controls. Additionally, my door panel was not put back correctly (top of the door panel was not sealed down). I contacted the service manager today (June 30th) and actually spoke to him for the first time. ( every other time I tried contacting him, he was unavailable and out of state). He was extremely rude, defensive, and not helpful at all.
Than, I brought my vehicle to the service department so the service manager can take a look at the condition I got my vehicle back. I was visibly upset and he turned around and said to me "And this is what this fuss is all about?" I was completely taken back by his sarcastic remark. He became extremely defensive and told me that no way his mechanic would do something like that.. he doesn't even have a glue gun! (silicone comes in a tube and does not require a glue gun). Pretty much he told me that I was lying even though I had photos showing him the panel being pulled. At that point he said that this conversation is over and that i can make an appointment for next week for them to fix the tweeter (speaker) box. As I was getting ready to leave the service department, I turned my car on and to my surprise my Easy Entry was not working! Seat was locked up as well as the steering wheel. Now , I have just picked my car up for that issue 3 days ago, and they had my vehicle there for 16 days! Shop foreman came and witnessed the issue and issued me a loaner vehicle.

This has been an on-going issue with this vehicle and it has become a safety issue. I am scared to drive the vehicle because I do not know when my seat will move or my steering wheel lock up. I am absolutely terrified that I will cause an accident and seriously hurt myself or someone else. I cannot, and will not get in that vehicle knowing that this can happen at any time. It happened 2 times while driving at highway speeds and luckily I was able to get control of the vehicle. Next time, I may not be so lucky. The dealer keeps replacing same parts over and over again, changing codes, recoding, decoding, resetting, and they cannot seem to find a solution.
I know Mercedes Benz prouds themselves on exceptional customer service and customer satisfaction -- however, sadly Tafel Mercedes Dealer not so much. As a professional myself, I have never been subjected to such ignorance and rudeness. Their unprofessionalism and unwillingless to help their customer is an embarrassment to Mercedes Benz. (it is July 28th and I still dont have MY vehicle back!!!!!!!)

1
★☆☆☆☆

It started when I purchased the vehicle in October of 2008. I purchased it as a pre-owned Certified vehicle. The vehicle only had one previous owner, and all the services were done at Tafel.
Few days after my purchase I noticed my Easy Entry was not working properly along with Electronic trunk closer, sound was not coming out of speakers, yet the radio would be on. These issues would not all happen at the same time, however, there was no pattern to them either.
I brought my vehicle in numerous times for each issue, and every time they would tell me they could not figure out what the problem is. They have replaced the power seat memory control module for drivers seat (2 to 3 times according to them) regarding my Easy Entry complaint. Additionally, they have replaced the control unit in the drivers door panel. Regarding the radio issue, they have replaced the amp once, and CD changer once. About a week later, my Easy Entry was not working, and additionally, drivers seat has moved on it's own 2 times (all the way back where I could not reach the pedals) .. That has happened on 2 different occasions.
Last time I dropped my vehicle off at the service department was on June 11th regarding the easy entry problem and drivers seat moving while driving. They kept my vehicle till June 27th. When I picked it up I was told they could not pin point exactly what the issue is so they replaced the module and control unit (again). While driving home, to my shock, side door tweeter (speaker) box fell off. I looked at the box and noticed that a revet that holds the box to the door had been broken and siliconed back together. I assume it broke while they removed or moved up my door panel to get to the controls. Additionally, my door panel was not put back correctly (top of the door panel was not sealed down). I contacted the service manager today (June 30th) and actually spoke to him for the first time. ( every other time I tried contacting him, he was unavailable and out of state). He was extremely rude, defensive, and not helpful at all.
Than, I brought my vehicle to the service department so the service manager can take a look at the condition I got my vehicle back. I was visibly upset and he turned around and said to me "And this is what this fuss is all about?" I was completely taken back by his sarcastic remark. He became extremely defensive and told me that no way his mechanic would do something like that.. he doesn't even have a glue gun! (silicone comes in a tube and does not require a glue gun). Pretty much he told me that I was lying even though I had photos showing him the panel being pulled. At that point he said that this conversation is over and that i can make an appointment for next week for them to fix the tweeter (speaker) box. As I was getting ready to leave the service department, I turned my car on and to my surprise my Easy Entry was not working! Seat was locked up as well as the steering wheel. Now , I have just picked my car up for that issue 3 days ago, and they had my vehicle there for 16 days! Shop foreman came and witnessed the issue and issued me a loaner vehicle.

This has been an on-going issue with this vehicle and it has become a safety issue. I am scared to drive the vehicle because I do not know when my seat will move or my steering wheel lock up. I am absolutely terrified that I will cause an accident and seriously hurt myself or someone else. I cannot, and will not get in that vehicle knowing that this can happen at any time. It happened 2 times while driving at highway speeds and luckily I was able to get control of the vehicle. Next time, I may not be so lucky. The dealer keeps replacing same parts over and over again, changing codes, recoding, decoding, resetting, and they cannot seem to find a solution.
I know Mercedes Benz prouds themselves on exceptional customer service and customer satisfaction -- however, sadly Tafel Mercedes Dealer not so much. As a professional myself, I have never been subjected to such ignorance and rudeness. Their unprofessionalism and unwillingless to help their customer is an embarrassment to Mercedes Benz. (it is July 28th and I still dont have MY vehicle back!!!!!!!)

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1 out of 1 people found this review helpful.

.

I've had my car to Tafel for service many times because it's the only Mercedes dealership in Louisville. Each time I've taken it there, I've regretted it. On three separate occasions, my car has emerged from service at Tafel with the exact same problems it had when I took it there, and after spending thousands of dollars each time. They charge a lot of money to diagnose a problem, and more than once they have misdiagnosed the problem. I had to have another mechanic tell Tafel what the real problem was for a repair that only the dealership had the equipment to make.

They don't check to make sure they've addressed every problem you've told them about, yet strongly suggest that you have additional work done that wasn't even on that list. I have never had a repair that actually worked, which means you have to keep bringing your car back again and again and again -- and to different people because their staff turns over constantly. I had a different service adviser almost every time . When I brought my car back to repair a repair that didn't repair, neither the roadside assistance, service representative, mechanic or even service manager were the same as a month before.

Worst of all, they don't really care. Because they are the only Mercedes dealership in Louisville, they have so much business that you sometimes have to wait a day just to have your car looked at. After having so many problems at Tafel I wrote to the owner and never received a response to my letter. I had to file a complaint with the Better Business Bureau just to get them to properly make repairs I had already paid for.

Because I want to have my car serviced at a Mercedes dealership, I drive 80 miles to Lexington because the drive to a less convenient dealership is far better than the headaches and nightmares you'll have with this more convenient dealership. The convenience is as tempting and as punitive as an apple in the garden of Eve.

1
★☆☆☆☆

I've had my car to Tafel for service many times because it's the only Mercedes dealership in Louisville. Each time I've taken it there, I've regretted it. On three separate occasions, my car has emerged from service at Tafel with the exact same problems it had when I took it there, and after spending thousands of dollars each time. They charge a lot of money to diagnose a problem, and more than once they have misdiagnosed the problem. I had to have another mechanic tell Tafel what the real problem was for a repair that only the dealership had the equipment to make.

They don't check to make sure they've addressed every problem you've told them about, yet strongly suggest that you have additional work done that wasn't even on that list. I have never had a repair that actually worked, which means you have to keep bringing your car back again and again and again -- and to different people because their staff turns over constantly. I had a different service adviser almost every time . When I brought my car back to repair a repair that didn't repair, neither the roadside assistance, service representative, mechanic or even service manager were the same as a month before.

Worst of all, they don't really care. Because they are the only Mercedes dealership in Louisville, they have so much business that you sometimes have to wait a day just to have your car looked at. After having so many problems at Tafel I wrote to the owner and never received a response to my letter. I had to file a complaint with the Better Business Bureau just to get them to properly make repairs I had already paid for.

Because I want to have my car serviced at a Mercedes dealership, I drive 80 miles to Lexington because the drive to a less convenient dealership is far better than the headaches and nightmares you'll have with this more convenient dealership. The convenience is as tempting and as punitive as an apple in the garden of Eve.

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2 out of 3 people found this review helpful.

.

We have bought all of our cars at Tafel for years. I really appreciate the safety of the Mercedes brand and am glad that both my children now have Mercedes as well - from Tafel. The service department is very friendly. Yes, a Mercedes is perhaps a bit higher in price so it is good to have a Mercedes dealer who treats you well.

5
★★★★★

We have bought all of our cars at Tafel for years. I really appreciate the safety of the Mercedes brand and am glad that both my children now have Mercedes as well - from Tafel. The service department is very friendly. Yes, a Mercedes is perhaps a bit higher in price so it is good to have a Mercedes dealer who treats you well.

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

Had a family member purchase a nice E320 in 1997. At least we thought it was nice. Has had nothing but problems with this car. This week, luckly they were not traveling very fast, the front suspension spring shot out of the car causing the car to collapse. The frame that the spring rest on rusted completely off. For such an expensive car both front spring mounts are rusted and car is in shop for a $1700.00 repair. Corporate Mercedes and Taffel would not help out in any way with the repairs. This is a vehicle that was taken well care of and was never left out in the weather. I thought Mercedes were supposed to be such a great car. This has changed my mind forever. Unsafe vehicle. Be warned if you have a Mercedes, better have this checked out before you are in a crash.

1
★☆☆☆☆

Had a family member purchase a nice E320 in 1997. At least we thought it was nice. Has had nothing but problems with this car. This week, luckly they were not traveling very fast, the front suspension spring shot out of the car causing the car to collapse. The frame that the spring rest on rusted completely off. For such an expensive car both front spring mounts are rusted and car is in shop for a $1700.00 repair. Corporate Mercedes and Taffel would not help out in any way with the repairs. This is a vehicle that was taken well care of and was never left out in the weather. I thought Mercedes were supposed to be such a great car. This has changed my mind forever. Unsafe vehicle. Be warned if you have a Mercedes, better have this checked out before you are in a crash.

More about Tafel Motors, Inc.

Tafel Motors Inc. - an Authorized Mercedes-Benz Dealer located in the heart of Louisville Kentucky, and serving the greater Elizabethtown and St Matthews. Weather you're visiting to search for your next Mercedes-Benz of contacting our Mercedes Service Department, we hope to help. Contact us online, or visit us at 4156 Shelbyville Road.