E & L Pets

★★★☆☆
37.3261 -87.4805
Map and Directions to E & L Pets

270-825-1050

107 Madison Square Dr

Madisonville, KY

42431

Get Directions
3.0 16
Hi! Sign in to let us know how E & L Pets was?
Write a Review
Reviews 1 - 16 of 16.
.

My friend works there and she says the people who work there yell at her. They even sold the gecko she claimed while she was gone. Also, I bought a guinea pig from this exact place a few years ago. The guy who worked there at the time told me it was a female (he checked, I saw him do it), and I just recently learned from her it was a male? (She checked too, and my search on the internet backed it up.)

2
★★☆☆☆

My friend works there and she says the people who work there yell at her. They even sold the gecko she claimed while she was gone. Also, I bought a guinea pig from this exact place a few years ago. The guy who worked there at the time told me it was a female (he checked, I saw him do it), and I just recently learned from her it was a male? (She checked too, and my search on the internet backed it up.)

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't understand these negative reviews. I've been shopping there for many years, and I've never had any problem. Everyone has always been very nice to me. They greet me when I come in and ask if they can help me find anything, and if I say no, they leave me alone. If I do need help, they help. It's always been a good experience for me. Especially since they fixed that deep storm drain in the parking lot.

4
★★★★☆

I don't understand these negative reviews. I've been shopping there for many years, and I've never had any problem. Everyone has always been very nice to me. They greet me when I come in and ask if they can help me find anything, and if I say no, they leave me alone. If I do need help, they help. It's always been a good experience for me. Especially since they fixed that deep storm drain in the parking lot.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I think you guys are being rude. The employees at e&l pets are awesome. Like mr.embry! He's so dedicated to animals and work. He has two jobs. He's a full time teacher and he works part time at e&l pets. He has helped me with so many of my questions on the animals. Like the Madagascar hissing cockroach has little mites that live on them and that leopard geckos store there fat in their takes to confuse predators into thinking they have two heads. The employees are nice and very helpful. And of course it's going to smell like animals, I mean it is a pet store. And it's cluttered because they wanna make dure they have enough of everything. The people aren't mean or rude. They help and service to our needs.

5
★★★★★

I think you guys are being rude. The employees at e&l pets are awesome. Like mr.embry! He's so dedicated to animals and work. He has two jobs. He's a full time teacher and he works part time at e&l pets. He has helped me with so many of my questions on the animals. Like the Madagascar hissing cockroach has little mites that live on them and that leopard geckos store there fat in their takes to confuse predators into thinking they have two heads. The employees are nice and very helpful. And of course it's going to smell like animals, I mean it is a pet store. And it's cluttered because they wanna make dure they have enough of everything. The people aren't mean or rude. They help and service to our needs.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

E and L has convience store prices. They overcharge on everything.. I went into there yesterday. Had a man literally follow me for thirty mins. He asked 4 times if I could put my items on the counter..after being told no 3 times already. My boyfriend and son were being followed by 2 employees who "diddled" and "cleaned" wherever we were. if we moved to another spot.. they diddled and cleaned there too. This place is horrible. The knowledge on the animals is limited to what you want to hear. This place is horrible and overpriced and horrible staff. The only reason I go is because its the ONLY PLACE in town.

1
★☆☆☆☆

E and L has convience store prices. They overcharge on everything.. I went into there yesterday. Had a man literally follow me for thirty mins. He asked 4 times if I could put my items on the counter..after being told no 3 times already. My boyfriend and son were being followed by 2 employees who "diddled" and "cleaned" wherever we were. if we moved to another spot.. they diddled and cleaned there too. This place is horrible. The knowledge on the animals is limited to what you want to hear. This place is horrible and overpriced and horrible staff. The only reason I go is because its the ONLY PLACE in town.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I have shopped with E&L Pets in Madisonville for 20+ years. Today I was told to never come back, because a couple weeks ago I asked if they would donate to my daughter's dance team. They stated "We do not donate to dance teams." I stated that I could shop at PetSmart. So, I went in today to buy $22. worth of items. The owner took away the discount that I had and told me not to come back. I called to find out the type of dog food that I bought and he hung up on me. VERY POOR BUSINESS!!

1
★☆☆☆☆

I have shopped with E&L Pets in Madisonville for 20+ years. Today I was told to never come back, because a couple weeks ago I asked if they would donate to my daughter's dance team. They stated "We do not donate to dance teams." I stated that I could shop at PetSmart. So, I went in today to buy $22. worth of items. The owner took away the discount that I had and told me not to come back. I called to find out the type of dog food that I bought and he hung up on me. VERY POOR BUSINESS!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have had mixed experiences with E&L. I have had extremely good service and I while I haven't exactly been treat rudely, I have seen cold treatment with almost complete lack of personality. I have sometimes noticed a less than pleasant smell when I entered the store. I do think the store could use some organization as it can be hard to find things and similar items might not be near each other. And, depending on mood or who is working, staff may or may not help you find what you need.

3
★★★☆☆

I have had mixed experiences with E&L. I have had extremely good service and I while I haven't exactly been treat rudely, I have seen cold treatment with almost complete lack of personality. I have sometimes noticed a less than pleasant smell when I entered the store. I do think the store could use some organization as it can be hard to find things and similar items might not be near each other. And, depending on mood or who is working, staff may or may not help you find what you need.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great store it does have a smell but what do u expect its a pet store. The employees have always been nice to me and provided great service! I have always been assisted when i needed help finding something.

4
★★★★☆

Great store it does have a smell but what do u expect its a pet store. The employees have always been nice to me and provided great service! I have always been assisted when i needed help finding something.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

omg i was just trying to find me a guinea pig wen this guy hung up on me he was such gay and such an ass hole

1
★☆☆☆☆

omg i was just trying to find me a guinea pig wen this guy hung up on me he was such gay and such an ass hole

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I like E&L for it's selection of high quality pet products. If you're looking for the best and most popular pet supplies, E&L's got it. The main problem with the store is it's clutteredness. It's a little hard to move around in. Also the staff could be a little friendlier with a "Hello, need help finding anything today?" when entering because it's a little awkward walking in with them just looking at you and feeling like you're being watched. Other than that the staff is very knowledgable and helpful about their products.

3
★★★☆☆

I like E&L for it's selection of high quality pet products. If you're looking for the best and most popular pet supplies, E&L's got it. The main problem with the store is it's clutteredness. It's a little hard to move around in. Also the staff could be a little friendlier with a "Hello, need help finding anything today?" when entering because it's a little awkward walking in with them just looking at you and feeling like you're being watched. Other than that the staff is very knowledgable and helpful about their products.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Just recently moved to madisonville.I was impressed with the size of this store.The staff was very helpful.I Especially appreciate the store because they have every thing i needed for my dog.They have a good selection of everything related to pets.All their animals seem well cared for.This is a great store with personalized service,and everyone is friendly and truly love pets.

5
★★★★★

Just recently moved to madisonville.I was impressed with the size of this store.The staff was very helpful.I Especially appreciate the store because they have every thing i needed for my dog.They have a good selection of everything related to pets.All their animals seem well cared for.This is a great store with personalized service,and everyone is friendly and truly love pets.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This store is great! They have everything you need from fish to reptiles, dogs and even birds. They have two wonderful and interesting bird just inside the doors, that will talk to you. Their staff is very knowledgable and friendly. The owners are on hand to even answer question you may have. Most store you dont even see the owners. This is the best store for everyone.

5
★★★★★

This store is great! They have everything you need from fish to reptiles, dogs and even birds. They have two wonderful and interesting bird just inside the doors, that will talk to you. Their staff is very knowledgable and friendly. The owners are on hand to even answer question you may have. Most store you dont even see the owners. This is the best store for everyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

They have lots more here than CHAIN STORES in BIG CITIES. They don"t carry saltwater fish, I WAS TOLD BECAUSE THE HARMING OF THE REEFS IN CATCHING THE MARINE FISH. AND I HAVE NEVER SEEN A KITTEN THERE. ALSO TOLD THAT THERE ARE SO MANY NEEDING TO BE ADOPTED. THE PRICES ARE ABOUT THE SAME AS OTHER PET STORES, BUT THEY GIVE A DISCOUNT TO THEIR REGULAR CUSTOMERS. MY DOG FOOD IS 1.12$ CHEAPER THAN PET-SMART AND ITS 50 MILES AWAY.
I'VE BEEN A CUSTOMER HERE FOR YEARS. I HAVE NEVER BEEN TREATED BAD OR RUDE. THEN AGAIN I DON'T TREAT THE STAFF BADLY.

5
★★★★★

They have lots more here than CHAIN STORES in BIG CITIES. They don"t carry saltwater fish, I WAS TOLD BECAUSE THE HARMING OF THE REEFS IN CATCHING THE MARINE FISH. AND I HAVE NEVER SEEN A KITTEN THERE. ALSO TOLD THAT THERE ARE SO MANY NEEDING TO BE ADOPTED. THE PRICES ARE ABOUT THE SAME AS OTHER PET STORES, BUT THEY GIVE A DISCOUNT TO THEIR REGULAR CUSTOMERS. MY DOG FOOD IS 1.12$ CHEAPER THAN PET-SMART AND ITS 50 MILES AWAY.
I'VE BEEN A CUSTOMER HERE FOR YEARS. I HAVE NEVER BEEN TREATED BAD OR RUDE. THEN AGAIN I DON'T TREAT THE STAFF BADLY.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This pet store is very bad,it looks ok but it needs supervision by a good ,honest person.The owner is rude ,angry and very unfriendly. I went in to buy some baby kitten milk for a litter of strays I found in my back yard.I picked up two different kinds of milk to compare them.I noticed one was cheaper and had a red sale sticker on it.I looked at the date,it was expired.All the kitten milk on the shelf was expired by a few months except for the more expensive brand that was double in price.(I wouldn't have know this if I wasn't a date freak who checks the expiration on everything I buy)I asked why it was still on the shelf and NOT marked sale due to expiration,( by law any food expired whether for animals or humans has to say its out dated and their for marked down).The employee said he didn't know why it was still on the shelf,that he thinks it should be pulled or marked with a sign.He said the owner does stuff like that all the time.He also said he is very cheap and wont give refunds most of the time and sells items that shouldn't be sold.about that time the owner walked up and ask what the problem was? I said this milk is expired it should be posted that it is out dated,he said no,thats why I have it marked down.I told him by law he has to mark it thats the reason it's marked down.He then started getting louder and told me I was wrong that he doesn't have to do anything.He then grabbed the can of milk out of my hand and told me to get out,that I can go buy my stuff at walmart. I have been in and around many different pet shops and feed stores. This is by far the most greediest,rude,untruthful ,shady place I have seen.The prices are high,the service is beyond bad and the animals are not properly taken care of.Every time I go in their I see dead fish and I don't mean just one or two.I feel sorry for the animals. I have had all kinds of animals my whole life.My mother is a animal wildlife rehabilitator and many of animals came threw are door so I am familiar with product pricing and animal care. Please be careful if you shop at this store.

1
★☆☆☆☆

This pet store is very bad,it looks ok but it needs supervision by a good ,honest person.The owner is rude ,angry and very unfriendly. I went in to buy some baby kitten milk for a litter of strays I found in my back yard.I picked up two different kinds of milk to compare them.I noticed one was cheaper and had a red sale sticker on it.I looked at the date,it was expired.All the kitten milk on the shelf was expired by a few months except for the more expensive brand that was double in price.(I wouldn't have know this if I wasn't a date freak who checks the expiration on everything I buy)I asked why it was still on the shelf and NOT marked sale due to expiration,( by law any food expired whether for animals or humans has to say its out dated and their for marked down).The employee said he didn't know why it was still on the shelf,that he thinks it should be pulled or marked with a sign.He said the owner does stuff like that all the time.He also said he is very cheap and wont give refunds most of the time and sells items that shouldn't be sold.about that time the owner walked up and ask what the problem was? I said this milk is expired it should be posted that it is out dated,he said no,thats why I have it marked down.I told him by law he has to mark it thats the reason it's marked down.He then started getting louder and told me I was wrong that he doesn't have to do anything.He then grabbed the can of milk out of my hand and told me to get out,that I can go buy my stuff at walmart. I have been in and around many different pet shops and feed stores. This is by far the most greediest,rude,untruthful ,shady place I have seen.The prices are high,the service is beyond bad and the animals are not properly taken care of.Every time I go in their I see dead fish and I don't mean just one or two.I feel sorry for the animals. I have had all kinds of animals my whole life.My mother is a animal wildlife rehabilitator and many of animals came threw are door so I am familiar with product pricing and animal care. Please be careful if you shop at this store.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

First the store has a rank odor. It is very cluttered and unorganized. I purchased a live pet and returned it the next day dead and asked if I could exchange it for a more expensive one since the tank had several dead ones in it. I was told no. After I insisted that I wanted something different the owner scooped one out of the tank tossed it in a bag and told me to leave. I have never been so rudely treated by the owner of a business. I will never go to another E&L pet store. Neither will my friends or family. Thanks Eddie for your rude treatment.

2
★★☆☆☆

First the store has a rank odor. It is very cluttered and unorganized. I purchased a live pet and returned it the next day dead and asked if I could exchange it for a more expensive one since the tank had several dead ones in it. I was told no. After I insisted that I wanted something different the owner scooped one out of the tank tossed it in a bag and told me to leave. I have never been so rudely treated by the owner of a business. I will never go to another E&L pet store. Neither will my friends or family. Thanks Eddie for your rude treatment.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 2 people found this review helpful.

.

I will start out by saying that this tore needs to be more sanitary. You can smell an odor when you walk in the door. It looks clean, but it sure does not smell it. The selection of animals and reptiles are good. The supplies are greatly stock, a little to much in my opinion. The should not display so much out in the store. They should have it in the back until they need more. It makes the store look unorganized. The cages they keep the animals in are to small. If I was the owner of the store, I would rather keep a low supply of animals in bigger living quarters as opposed to a huge supply and small living quarters. It is not healthy for the animals. The staff is not all that friendly. They speak rudely when you are giving the birds that they keep out of the cages any attention. I also had a very rude worker tell me that I was going to kill one of the lizards by putting my hand up to the glass???

3
★★★☆☆

I will start out by saying that this tore needs to be more sanitary. You can smell an odor when you walk in the door. It looks clean, but it sure does not smell it. The selection of animals and reptiles are good. The supplies are greatly stock, a little to much in my opinion. The should not display so much out in the store. They should have it in the back until they need more. It makes the store look unorganized. The cages they keep the animals in are to small. If I was the owner of the store, I would rather keep a low supply of animals in bigger living quarters as opposed to a huge supply and small living quarters. It is not healthy for the animals. The staff is not all that friendly. They speak rudely when you are giving the birds that they keep out of the cages any attention. I also had a very rude worker tell me that I was going to kill one of the lizards by putting my hand up to the glass???

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Even though E and L Pets has a nice selection of pets, the prices for them are a little steep. However, considering these are pure bred animals, they can be considered in line with other pet stores. Sometimes a selection of dogs is very low, and the wait time for new ones can be a little long. The marquee is not updated at all times, so if you want a dog you will need to go in and have a peek. The supplies of kittens seem to be higher than dogs. Overall it is a well kept store and the service is not pushy. You may take a puppy or kitten out of the holding area, if you are interested in purchasing. The store maintains a nice selection of pet care products. Overall it is a nice store, with plenty of parking.

3
★★★☆☆

Even though E and L Pets has a nice selection of pets, the prices for them are a little steep. However, considering these are pure bred animals, they can be considered in line with other pet stores. Sometimes a selection of dogs is very low, and the wait time for new ones can be a little long. The marquee is not updated at all times, so if you want a dog you will need to go in and have a peek. The supplies of kittens seem to be higher than dogs. Overall it is a well kept store and the service is not pushy. You may take a puppy or kitten out of the holding area, if you are interested in purchasing. The store maintains a nice selection of pet care products. Overall it is a nice store, with plenty of parking.

Was this review helpful to you?
Ratings_icons Ratings_icons