Jeff Wyler Chrysler Jeep Dodge

★★☆☆☆
Sales: 9-8 Mon-Th, 9-6 Fri-Sat, 12-5 Sun Service: 730-730 Mon, 730-530 Tu-Th, 8-4 Sat
  • 100 Alexandria Pike

    Fort Thomas, KY 41075

    Map & Directions
  • 859-441-7800

About Jeff Wyler Chrysler Jeep Dodge

Categories
  • New Car Dealers
Hours
Monday: 07:30 AM - 08:00 PM
Tuesday: 07:30 AM - 08:00 PM
Wednesday: 07:30 AM - 08:00 PM
Thursday: 09:00 AM - 08:00 AM
Friday: 07:30 AM - 06:00 PM
Saturday: 08:00 AM - 06:00 PM
Sunday: 12:00 PM - 05:00 PM

Automotive

Automotive
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2.0 8
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Worst customer service ever! Deonia in the service department is especially rude. If the service department doesn't want to deal with you, they will ignore you our act busy, and then skip over you and move onto someone who comes in behind you. Then when you vent your frustration, she ARGUES with a customer and lies, saying you didn't experience what just happened. W hen I walked in there I waited over 5 minutes with no one saying hi, one moment, go away, nothing. In drives a new customer, and he is helped right away by the man that was just standing there staring at me! He said "Hello sir. How are we doing today?" I was close enough to hear this. After asking what was wrong I explained this to Deonia and she tries to argue with me that everyone was busy with customers before I came in, and that next time I should call before coming in!

1
★☆☆☆☆

Worst customer service ever! Deonia in the service department is especially rude. If the service department doesn't want to deal with you, they will ignore you our act busy, and then skip over you and move onto someone who comes in behind you. Then when you vent your frustration, she ARGUES with a customer and lies, saying you didn't experience what just happened. W hen I walked in there I waited over 5 minutes with no one saying hi, one moment, go away, nothing. In drives a new customer, and he is helped right away by the man that was just standing there staring at me! He said "Hello sir. How are we doing today?" I was close enough to hear this. After asking what was wrong I explained this to Deonia and she tries to argue with me that everyone was busy with customers before I came in, and that next time I should call before coming in!

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I purchased and I used to have my Jeep Commander serviced here.
An oil change would take over 3 hours. When complete they would not even bother coming out to the lobby and telling me. They would just pull the vehicle out of the shop and let it sit on the back lot or on the side of the building!
On one occasion they attempted to install wrong size oil filter and they stripped the threads. They put me in a piece of junk loaner vehicle after I demanded that they give me a car. I would have expected allot more out of them especially after purchasing a $45,000.00+ vehicle from them.
I now take my vehicle to Northgate Chrysler Jeep Dodge and so far the service has been exceptional!

1
★☆☆☆☆

I purchased and I used to have my Jeep Commander serviced here.
An oil change would take over 3 hours. When complete they would not even bother coming out to the lobby and telling me. They would just pull the vehicle out of the shop and let it sit on the back lot or on the side of the building!
On one occasion they attempted to install wrong size oil filter and they stripped the threads. They put me in a piece of junk loaner vehicle after I demanded that they give me a car. I would have expected allot more out of them especially after purchasing a $45,000.00+ vehicle from them.
I now take my vehicle to Northgate Chrysler Jeep Dodge and so far the service has been exceptional!

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I recently purchased a vehicle from Jeff Wyler, Ft. Thomas, which began with several questions via the internet. I always received a response back to my questions and the buying experience was great. My wife and I have purchased a few different vehicles in the last several years and I would have to say this is one of the best experiences we have had. The staff was professional and I would recommend anyone looking for a car to contact Greg Bryant for further assistance.

5
★★★★★

I recently purchased a vehicle from Jeff Wyler, Ft. Thomas, which began with several questions via the internet. I always received a response back to my questions and the buying experience was great. My wife and I have purchased a few different vehicles in the last several years and I would have to say this is one of the best experiences we have had. The staff was professional and I would recommend anyone looking for a car to contact Greg Bryant for further assistance.

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Took my vehicle in for warranty work. Terrible Customer service and absolutely no care for the customer or their concerns. Won't hear a word you have to say and will not listen at all. Won't shy away from getting confrontational with the customers and making wild accusations to get out of making repairs on their vehicles. STAY AWAY FROM THIS DEALERSHIP!!! Go to one of the other Chrysler dealers in the area. 5 star Chrysler dealer I think not!

1
★☆☆☆☆

Took my vehicle in for warranty work. Terrible Customer service and absolutely no care for the customer or their concerns. Won't hear a word you have to say and will not listen at all. Won't shy away from getting confrontational with the customers and making wild accusations to get out of making repairs on their vehicles. STAY AWAY FROM THIS DEALERSHIP!!! Go to one of the other Chrysler dealers in the area. 5 star Chrysler dealer I think not!

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They stink and they don't care that there service stinks. They have fixed the radio 2 times and it has taken over 2 months to find out what the problem is and then order a radio when they get it in they don't call me I call them then they say its in.

1
★☆☆☆☆

They stink and they don't care that there service stinks. They have fixed the radio 2 times and it has taken over 2 months to find out what the problem is and then order a radio when they get it in they don't call me I call them then they say its in.

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1 out of 1 people found this review helpful.

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This repair shop is satisfactory, but pricey and a bit slow on repairs. But that is about average for most repair shops. They are easy to get to though.

3
★★★☆☆

This repair shop is satisfactory, but pricey and a bit slow on repairs. But that is about average for most repair shops. They are easy to get to though.

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jeff wyler has a large selection of cars both new and used but be for warned he is way overpriced with jeff wyler you are paying for all the overhead, i mean come on anyone who lights up their car lot all night like a ball park has to be making real good money

2
★★☆☆☆

jeff wyler has a large selection of cars both new and used but be for warned he is way overpriced with jeff wyler you are paying for all the overhead, i mean come on anyone who lights up their car lot all night like a ball park has to be making real good money

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I have nothing good to say about Jeff Wyler. They sold me a lemon. I bought the car when I was twenty and it was my first car. The next day the car's brakes made horrible noises. i took it back and they actually tried to charge me to look at them. Then they said that Neons usually sound bad. I can't believe they would sell me a car that sounds bad and then admit it. I'll never go there again.

PROS: NONE!
CONS:

2
★★☆☆☆

I have nothing good to say about Jeff Wyler. They sold me a lemon. I bought the car when I was twenty and it was my first car. The next day the car's brakes made horrible noises. i took it back and they actually tried to charge me to look at them. Then they said that Neons usually sound bad. I can't believe they would sell me a car that sounds bad and then admit it. I'll never go there again.

PROS: NONE!
CONS:

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1 out of 1 people found this review helpful.

Message from Jeff Wyler Chrysler Jeep Dodge

Greater Cincinnati Ohio Chrysler Jeep Dodge dealership Jeff Wyler Fort Thomas is your source for the best Internet deals in northern KY! We sell new and used Chrysler Jeep Dodge cars, trucks, suvs, and vans. We are also a certified Five Star Chrysler Jeep Dodge service and repair center, and sell genuine OEM Chrysler Jeep Dodge parts and accessories. Serving greater Cincinnati and northern Kentucky Chrysler Jeep Dodge dealers markets.

More about Jeff Wyler Chrysler Jeep Dodge

New and used Chrysler Jeep Dodge trucks cars suvs and vans sales. Certified Five Star Chrysler Jeep Dodge service and repair. Genuine OEM Chrysler Jeep Dodge parts and accessories.

 

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