Pit Stop Automotive Repair

This is the second time i have dealt with them and both times i was towed within the 1st hour i called and the work was done the same day or early the next day. They are exceptionally understanding and genuinely care about the work. The price was more than fair for the amount of time and parts that were needed. I will always recommend them and send my vehicles to pit stop. This is a great service.

Pros: They are very reliable and quick.

Cons: i have no cons, they are great.

Posted 11/12/09

I really appreciated the staff taking the time to work with me (I am in NH) and my daughter (down in LA). After the accident, I didn't know where to take the car for repairs. Not being down there made it even harder. Pit Stop took care of everything and went beyond expectations to make the repairs as affordable as possible.

Pros: Looked after my daughter's car

Posted 10/03/09

Why only one star rating?

1. They would not give me a ball park on what my repairs would be until they took my truck apart. At the point of my truck being taken apart if I had chosen to go somewhere else they would have charged me for several hours of labor and a "diagnostic fee" as well. I was "stuck". They are a bit pricey (more power to them) but if I had gotten an estimate I would have taken it somewhere else.

2. My truck took a week longer to repair than they originally estimated (the first time). The only updates I received on the job were when I called to check. Even with the delays I received no calls.

3. My truck BROKE DOWN ON THE HIGHWAY 3 (THREE) DAYS AFTER GETTING IT BACK AND SPENDING $1300.00. I reluctantly paid to have it towed back to the shop thinking that it was something that may have gone wrong with the work just done that would be covered by warranty. Of course they said it wasn't. This was UNBELIEVABLY COINCIDENTAL.

NOTE: It was leaking radiator fluid when I had it towed back. They never addressed why it was leaking and blew off the fact that they had just done work near the radiator, actually replacing several hoses. No apology, no explanation. (It never leaked before I brought it in) (I was actually charged for radiator fluid on both of my bills. Why would they charge me for something that was leaking after work they just did? I have no idea)

4. The new repair costs were another $722.00. I could have gotten over that except it took two and a half weeks to fix. I could have even gotten over that. I wouldn't receive calls for days at a time, until I picked up the phone to keep checking and getting excuses that "they were busy" and they had "big jobs" to work on.

5. On the 16th day of my truck being in the shop (for the second time) without receiving any courtesy calls as to what is going on I decided to tell them I would tow my truck out of their shop and have it serviced somewhere else....

......to which SHAWN BERGER said "fine, that's great. That's easier for us. come pick it up. I don't care. I'll put the parts in the cab and you can just pay for the parts. I have plenty of happy customers. I can't make them all happy." WOW. Customer service is truly dead. On a good note, Mike called back and tried to smooth things out. Thanks Mike.

Customer service is actually really easy.

Sumary:

1. They had my car for over four weeks. (I was without transportation)
2. I spent over $2,000 at the shop (pricey)
3. I paid for towing and a rental car in the mean time (no reimbursement or apology)
4. Customer service was the worst I have ever seen (no communication, rude communication)
5. I'm glad my experience is over and I have my running truck back.

Pros: Mike was nice

Cons: Took Forever! Horrible Customer Service!!! Pricey!

Posted 09/29/09

Pit Stop Automotive has redeemed my faith in mechanics!

I went to Pit Stop Auto after getting a suspiciously high and inaccurate estimate at another auto repair shop. It turned out to only be my brakes, which were fixed on my car in one afternoon at a reasonable price. These guys fix the problems that other mechanics can't. Period. Fast and curtious service

Pit Stop is capable of repairing just about any automobile that you may have in your driveway or garage. The professionalism of this shop and honesty of the owner and workers is amazing. We felt that the price was completely reasonable and in fact would gladly take our automobiles here for all of our repair needs.

If you are looking for a great place to have your used auto repaired or serviced give Pit Stop a call. They will not let you down and you will be pleasantly surprised when the repairs are completed.

Pros: reliable curtious service, honest, efficient and affordable

Cons: none

Posted 08/26/09

I had work done on my door once, and when an issue arose in the same door, it was taken care of very quickly. They have great deals on their website and are definitely willing to go the extra mile. I'd definitely suggest this repair shop to friends and will be using them again.

Pros: Fast Turn-around

Posted 07/28/09

Brought my car in for a repair, was done in the time that was guaranteed, paint job looks nice

Wish I could have been given invoice from the start so as to avoid some confusion about repair costs

Pros: Efficient

Cons: Lack of paperwork

Posted 04/23/09

pitstop

I first found Pitstop in Dec when I my girlfriend's Audi was having some issues. I spoke with Shawn on the phone, and after describing the issue, was reassured with his "can do" attitude.

Unfortunately, I wasn't able to get the car into Shawn before I left for San Diego and before I could return, she took the car to Audi for its PM and they corrected the issue at the time.

Flash forward to March and my girl's car lost its clutch at Napoleon and S.Claibourne. As I had Pitstop's number in my cell from the last time, I called, explained the clutch was gone and we'd need to tow it in--Fallon said no problem bring it in!

Shawn's crew did a fab job in getting the car repaired with an eye toward saving us as much money on the parts as possible but not skimping on doing the repair right.

It's now April, and, I've taken the car for a week on a morning and evening trip to Baton Rouge. The clutch is like butter it shifts so smoothly. The car is running BETTER than it did before.

I can absolutely recommend Shawn's services--in fact, I took MY car to him (see next review) and again, running better than it did before.

Shawn is always communicative regarding a repair, he and his staff are knowledgable, friendly, and fast! It's rather amazing too considering HOW much business he has he can turn around a major clutch job so quickly--even with the delay of german parts!

Folks, I've found my mechanic--and I'm picky too. I was a warranty administrator for a CAT Dealership for 6 years. I KNOW BS when I smell it, and Pitstop MORE than passes the smell test.

Pros: Fast, Economical, and FRIENDLY!

Cons: None

Posted 04/18/09

Just recently took my 1999 Toyota Tacoma Pick-up in for an alternator problem. Turned the job around in a few hours. After I left, the owner realized I had been over charged by $100 for labor. I had no idea. They called me to let me know of their mistake, and corrected the bill. How many mechanics would go out of their way to give you money back? Their honesty has made me a loyal customer.

Pros: Professional, Honest, quick

Posted 04/12/09

I was on my way to Texas for business and broke down a few blocks from Pit Stop.

I needed a new altenator and battery and I needed it right away. It was 3:12 pm. Pit Stop closes at 5pm.

I called Pep Boys and they were cheaper by $30 bucks but I was closer to Pit Stop so I went there--and I'm sure glad I did.

The owner, Shawn, was super professional, no nonsense or hype and straight forward friendly. He was busier than a one legged man in a butt kicking contest with cars coming and going but he squeezed me in.

I thought I was going to have to spend the night there and get my car the next day. But Shawn and his crew had me done and paid for by 4:58pm and I was on the road.

I was there for less than 2 hours. Shawn offered me something to drink and ran that place sharp. Repaired cars and happy customers are flying out of this shop.

I made it to Texas and couldn't be happier. I highly recommend breaking down with Pit Stop Auto as your fix-it team.

Pros: Fastest Friendly Service

Posted 03/30/09

We moved here recently from up North, with our 10 year old Honda Accord. With 111,000 miles, we were overdue for some major service--timing belt change, brakes, etc..

I contacted Shawn and asked him about their ability to service our car; he was enthusiastic and reassuring from the get-go. Dropped the car off, got a call back within a couple hours with a detailed estimate for the all the work I wanted and/or needed according to Honda's recommended maint sched. The estimate was at least $1K less than I anticipated from a Honda dealer, based on my web research.

They had the car finished in a day--something I know wouldn't have happened at a dealer. Actual repairs were actually about $50 less than the estimate.

Very pleased, these folks will see me again.

Pros: Up front estimate; personable contact; immediate service

Cons: None

Posted 03/27/09

I have a 1997 Toyota Tacoma and a few weeks ago I was in a minor car accident which pretty much damaged my entire front end. This was my first car accident ever and I was the one given the ticket and naturally I was very upset over what happened. I only have liability insurance so I had to pay for this out of my own pocket. I called Pit Stop Automotive to get a tow and found out that they also do body work ect... I spoke to the owner Shawn and explained my situation and he was very comforting and understanding to the fact that I didn't have a lot to spend, he reassured me that he could do all the work and so I decided to take the chance. I honestly do not trust most auto mechanics because of all the bad experiences I have had in the past ( especially in New Orleans). I have to say he did an amazing job with my truck. Not only did he fix the front end for a reasonable price, he surprised me with a brand new paint job ( at no additional cost) on the entire truck and trust me it desperately needed it. It is a black truck and it was rusted all over. I now feel like I have a brand new truck fresh out of a dealership. My neighbors on my street keep stopping to ask me if bought a new truck because they can not believe how good it now looks. Thank you Shawn for restoring my faith in auto mechanics and I will be more than happy to recommend your shop to anyone who asks me if I know of a "trustworthy" mechanic in this city. My truck looks so good I am almost afraid to drive it now. I will definitely be sending more business your way.

Pros: Example: best croissants in town

Cons: What are the drawbacks?

Posted 03/18/09

After being thoroughly ripped off by numerous mechanics in the area i took my BMW to the pit stop. I am so glad i did because i found a trust worthy mechanic! the service is fast and done well and the owner is personable and friendly. i would never take my car anywhere else now that i have found this place!
i know nothing about cars but i dont feel taken advantage of here like i have at other places. the employees are always patience and explain the problems. i only have good things to say!

Pros: Example: best croissants in town

Cons: none

Posted 03/17/09

I had my car towed to Pit Stop after the alternator went. I drive a Saab, so there aren't many places I can take it. They provided excellent service, calling me several times to update me on the progress of the repair and to update me on other problems they encountered. Unlike with other mechanics, I didn't feel pressured to have them do the extra work. I had my car back earlier than expected and it's running perfectly. I also had Pit Stop work on my breaks last year and I had the car back 24 hours later. As a female who knows nothing about cars, I was relieved they didn't try to scam me (my dad looked everything over to be sure). I got excellent customer service and results- I give Pit Stop my highest recommendation. They deserve the business, it's an honest, professional and well-run enterprise.

Pros: Quick, polite, straightforward

Cons: None

Posted 03/16/09

I was recently involved in an accident and got an estimate for body work at a different shop that I felt was too high, so I took my car to Pit Stop for a second estimate. Shawn was able to look at my car and give me a ballpark estimate immediately. I left my car with them that day and the repair work was completed in only three days and at HALF the price quoted to me by the other shop. From the very beginning, I felt that absolutely everything possible was being done to provide excellent customer service. Pit Stop is fast, efficient, and well-priced. They have a customer for as long as I live in this city!!

Pros: Price, customer service, time needed to complete the job

Cons: None!

Posted 03/10/09

it's never easy finding a new mechanic. As a woman, I always feel like I'm at a disadvantage when it comes to getting my car repaired. I'm glad I decided to give The Pit Stop a try. First, I had the feeling that my repairs were going to cost $$$ - and I wasn't completely wrong. The owner sat down with me, went over my repairs, and was genuinely concerned with my economic situation. He gave me an estimate, and even though the actual repair work came in higher, he honored what our original agreement had been. The entire staff was courtious and kind, and went out of their way to answer all my questions and made me feel like I was among friends. When my repairs were complete my car drove like new and I feel safe driving my car again - I know that the staff at The Pit Stop had my safety as their first concern as well.

If you are interested in a place that will treat you with respect and dignity, if you are looking for a place that will deal with you honestly and will give you a fair deal and will stand by their word and their work - then this is the place for you. I took a handful of business cards and plan on giving them to all my friends - I can't imagine a better place to go.

Pros: excellent work, fair prices, concerned with customer service and customer safety

Cons: none . a great experience

Posted 01/21/09

Ok...I just left Pit Stop and am quite agitated, so I will do my very best to write an unbiased review (despite how I feel right now). As far as the repairs on my car...I own an Audi TT and have had to have work done on it twice. Both times, I sent it to Pit Stop. This last time, my alternator went out, so I had to have it towed to the shop which was about 6 blocks away from where it stopped. I believe that the mechanic is competent and did the repairs pretty quickly at a price that I believe was probably not over inflated (although not cheap). The problem that I have is that a piece was missing off of my radio that I know for a fact was there when my car was dropped off at the Pit Stop, and the owner refused to take responsibility for it. I have an aftermarket flip out radio with navigation and video that is not easy to operate if you are unfamiliar with it. There is a loose wire in one of the speakers that needs to be repaired which causes the radio speaker to occasionally make a very irritating static-like sound. What I am SURE happened is that at some point (maybe when the car was being test driven by the owner after repair), the radio was making that very irritating sound and the owner tried to turn it off someway, which resulted in a piece being broken off of the radio. BUT that is not my major problem. The biggest problem that I have is the owner's failure to take responsibility for it and trying to give me some LAME excuse that when my car lost power, the flip out face (which is set to only go in after pressing a certain button), miraculously went in on its own and was never touched by him or any of his employees. When I pointed out that it was not possible for the radio to have been reset on its own and then returned back to the setting that keeps it from automatically closing without anyone changing the settings again (which had not been done), he simply insisted that he did not do it. Take pictures of your car before leaving it!

Pros: Fast turnaround

Cons: Failed to take responsibility for damage done to car radio!

Posted 01/20/09

I am a female who has always felt that I have been taken advantage of when taking my car into be repaired. I have had many troubles in the last few months with different mechanics. Before bringing my car to Pit Stop, I was told that I needed my ball joints replaced and that it would cost me $1300, they also emphasized how dangerous this condition was. I suspected that this estimate was high, but I was worried about my safety, so I began looking for an alternate estimate. A couple years ago, I brought my old car to Pit Stop and remembered nothing negative about them so I decided to take it to see if they could give me a lower estimate. Shawn and his crew were thorough, and even asked me to come back to drive it with them and identify what sounds I had said I was hearing. Shawn called me back and said that he had "gone over it with a fine-tooth comb," and that he could find NOTHING that needed to be replaced right now! I honestly never expected a mechanic to come back with an answer like that. It seems that most try to find things wrong so that they can charge you something, at least. I highly recommend Pit Stop and have already given their card to all my employees. I will be bringing my dad's car there tomorrow to be serviced, and I can't thank Shawn and his crew enough for being so kind and helpful! They made my day!

Pros: The owner, the staff, and their expertise!

Cons: none

Posted 01/18/09

I think it is a great thing when you can have a forum for people to express opinions on the service a company provides and I want to be sure that I thank each and every customer that has left us kind words. I do encourage and appreciate reviews whether positive, or not positive. I take reviews, good or bad, very seriously because it expresses how well of a job I/we at Pit Stop are doing. I know in life you cannot please everyone, but I do try my best to make every customer a lifelong customer. So, all I ask is if you had a great experience please respond and say so, if not, talk to me and make us aware of why you are not so happy. Don't just leave the shop upset make up a fake name and bash us in a review, that is anger, that solves nothing. And if you have never been to our shop and are leaving negative reviews for whatever reason, please stop. Know that I/we do care and want you to be satisfied on every visit, so please communicate with me, at times I seem a little rushed and I am sorry, that's just cause I take getting your car back to you the same day very serious. Remember a busy shop is Good shop. Thanks for taking the time to read this and I look forward to helping you soon.

Shawn Berger

Posted 01/12/09

I am a new student to the New Orleans area. One morning i woke up and my car refused to start. I went to city search, and saw an add for Pit Stop Automotive, I called and spoke with the owner and he got my information and said a tow truck was on the way. Less than a hour later a tow truck arrived and towed my car to pitstop. The owner promtly called me to let me know my car had arrived and said he would diagnose the problem and get back to me with a detailed estimate. About two hours later he called and said my car needed a new battery. I then gave the owner my parents cell phone number, he contacted them, handled the payment, and made it to where all i had to do was come down and pick up my car an hour later. This tragedy was quickly and successfully resolved in a matter of 4 hours thanks to Pit Stop Automotive.

Pros: Suprised how clean a repair shop could be, even put a floor mat in my car

Posted 01/09/09

I reciently took my BMW to Pitstop Automotive for engine problems. I couldn't be more impressed with the service. The owner and his staff were very friendly and knowledgeable. My car is now running perfectly. As a docor, I don't have a lot of free time so I was very relieved when the services were completed quickly.

Pros: fast service, knowledgeable staff, great work

Cons: none

Posted 01/07/09

I had several problems with my 2001 chevy silverado killing from time to time. I brought this vehicle to 2 different shops that were highly recommended by close friends of mine. after paying 2 different diagnostic fees and some various parts and labor my truck was back to the same stalling out condition. i searched the internet and found pit stop automotive new orleans auto repair shop. i called and talked to a guy named shawn and he assured me that he would be able to diagnose and fix this electrical / computer problem. shawn spoke with such confidence i was on my way within a matter of minutes. i was impressed when i arrived at the painted floors in the shop area, it seemed as if the place was very tidy and organized. i saw all the certificates showing the certifications that shawn has in computer diagnostic and electrical, so i felt much more relaxed about paying yet another diagnostic fee. the next morning about 10 a.m. Fallon, the young lady in the office called and said my truck was ready. i took a deep breath and said how much?, her answer was 119.95. i was so happy $119.95 that was including the diagnostic she said. after i arrived shawn took me out to my vehicle and showed me a ground wire that was just barely loose enough to shut down the computer system under certain driving conditions he said. here i am several weeks later and my truck operates great! i like to see an owner operated business where the owner is hands on and probably the best in the city. i know from experience! i can't thank you enough!

Pros: clean, honest, owner operated--you actually deal with the owner and his wife!!!!!

Cons: need a pit stop auto repair on the northshore ;( lol

Posted 12/25/08

I spent about one half of an hour trying to make a decision on where to have my car fixed. I came across Pit Stop Auto Repair shop in New Orleans. Their website was very professional and I liked how the owner makes himself available and is actually there to speak with you. I saw some great reviews and some that were not so great. I went with my instinct because being in business for myself has proved you can't please every single customer, so I went to Pit Stop with my car. I was greated by Fallon and Shawn politely, although Shawn seemed to be running around very busy. I had to wait because my home is not near this location, but they did get my car in the shop quickly. Within an hour shawn was explaining the cause of my problem and giving me a detailed estimate, I actually learned a little something about my car by the time he was done explaining. I did spend the better part of the day in his office and have to say that I now understand how some may take Shawn for being blunt or rude, but that is NOT the case. He is truly a nice person and definitely cares about our cars and the work that is done. I sat in that office and was amazed at the amount of multi-tasking it takes to do what he does and do it so well. So, in defense of Shawn toward some of the reviews that say he is blunt or does not have time for you, I really know that is not the case, he is working hard to promise you "Same Day Service and Most Jobs Done in a day" just as he advertises. Great job Shawn Berger I give Pit Stop Auto Repair five stars...

Pros: clean shop, great repair, polite and concerned staff.

Cons: really can't think of any

Posted 12/10/08

I have had repeated problems with my car and the shop I have been using over the last two years. Did an internet search and found Pit Stop. They had many positive reviews, so I decided to give them a shot. My car was running hot, the engine light was on and it was making a strange noise. They fixed my car, including some problems caused by my previous mechanic, and didn't charge an arm and a leg. They were courteous and explained the work performed. I plan to use them in the future for maintenance and any needed repairs of my vehicle.

Pros: Owner is easily accessible by phone. He returns calls as promised in advertising.

Cons: No real reading material to make the wait easier. Best to drop off your car.

Posted 11/03/08

I recently had my car serviced at Pit Stop Automotive and was by far the best decision i've made. I was very happy and pleased with the service. My car was promised same day service and was delivered on the same day. Pit Stop employees were very polite, honest, and professional. I will definitely bring my car to Pit Stop automotive in the future. I highly recommend Pit Stop to everyone. Thank you for such great service Pit Stop.

Pros: Professional, Fair pricing, honest, and polite

Cons: i have nothing bad to say about pitstop

Posted 09/19/08

Pit Stop Automotive is by far the best automotive shop I have ever done business with. After being stranded on Interstate 10 my car was towed to Pit Stop. I had to have my idle motor replaced and my car was repaired the same day. The catch is I had just had my idle motor replaced at another shop earlier that week. I spoke with the owner of Pit Stop about my dilemma and he confirmed that my idle motor was never replaced, He replaced the idle motor for me and the cost was considerably less than the other shop. I was fully refunded from the previous shop and I now only take my car to Pit Stop. Thanks Pit Stop and keep up the good work!

Pros: Polite, professional, takes pride in work

Posted 03/18/08

I'm new in town and upon finding that I needed my car looked at asap, a friend told me that they had seen Pit Automotive - it was on their way to work. Not knowing any alternatives and because this was close, I took the car in.

The problem was obvious, so discovering it wasn't the problem. Fixing it was another story. I was told the work would take 24 hours and after agreeing to a price I headed home. (I later discovered that the price was 3-4 times what it should have been but I really needed the car fixed so I let it go.) The next day I got a call saying that in order to do the repair they were going to have to move some other parts which would cause a lot of damage and, needless to say, a much higher bill.

At this point I became suspicious and called my old mechanic who told me that it's completely unnecessary to move any other parts and that the job never takes more than a couple hours - even in old, beat-up cars. When I called Pit Automotive to check the status and make sure they weren't moving anything unnecessarily, I spoke to someone else who's response was "We never move that!" At this point he questioned the mechanic working on the car who shouted back "of course we're not!" It was obvious that the owner (who I spoke with originally), had tried to scam me.

A WEEK later, and with a much lighter wallet, I got my car back - and now the engine light's on. (It hadn't been on when I took it in.) My recommendation? STAY AWAY.

Pros: Polite (so much so you don't immediately realize they're ripping you off)

Cons: Bad repairs, made up problems and inflated prices

Posted 02/09/08

The ratings about their service are misleading. I had my car sent to this place for what should have been minor repair and they charged me over 200 on services that I did NOT approve (and would have never approved because they were not needed!). Then they lied to me and said that it was approved by me. However, they have no signature of consent - at all. Furthermore, they said that there were more repairs that need to be done to my car. Apparently, these are urgent repairs though everything it working fine...

Again, these people will scam you. And will do anything to make a buck. I would not recommend this place to anyone. They are not honest about their services and they will take advantage of you. They are polite, but their customer service is poor in terms of honesty and integrity.

Find people you can trust!

Pros: "Polite" staff

Cons: Do repairs you don't need and charge you without your consent!

Posted 10/22/07

My daughter is a student at Tulane, and when her car died, there was little I could do to help her from Pennsylvania. Fortunately, I found this website, and based on the positive reviews, I contacted Pit Stop. I was impressed that the owner of the business answered the phone personally, and he assured me that they could help me. They repaired the car the same day, after clearly explaining the problem and giving me a reasonable estimate. I couldn't be happier, and will certainly use them again. Thank you so much Shawn!

Pros: Excellent customer service!

Cons: None

Posted 06/25/07

I've never experienced a mechanical shop as quick and efficient as Pit Stop. The owner is a straight forward honest guy who cares about all of his customers, and knows how to run a business. Before Pit Stop was recommended to me, my vehicle had been broken down, due to a cracked head gasket, for more than half of a year and placed in and out of four different shops with no progress being made. Each one of the four mechanics told me i either needed a brand new engine or my car wasn't worth fixing. Since no other shops had enough man power to fix my car and were all trying to financialy screw me, i decided to call pit stop. The owner answered my call before the second ring and immediately got the ball rolling with my car. Pit Stop's mechanics only told me what was really wrong with my car, and had it completely fixed for me in LESS than five days. I highly recommend Pit Stop to anyone and everyone. All of the employes at pit stop automotive dont just work to meet customer expectations; they work to ecceed way beyound them. Out of all the mechanics i've ever dealt with, the Pit Stop in my opinion along with what it appears to be several others from reading all of the highly spoken reviews) makes them the number one mechanic shop.

Pros: Awsome. Nothing else can compair

Cons: There is absolutely nothing negative concerning the Pit Stop that i can find.

Posted 02/21/07

My trucks are fixed right the first time. Never have a problem with the service or time frames of the repairs. I dont ask questions. I have never had a reason to doubt what I was told needed to be repaired. Because I always walk out smiling. I am glad I finally found a shop that takes care of the problem the first time. I do not have time to bring my vehicles back and forth time is money. They are very professional and experienced in what they do. I reccomend this shop to anyone. You will see why I speak so highly of the shop. I have recomended several people to this shop and have never had 1 compaint.

Pros: service

Cons: none

Posted 01/29/07

My family and I bring all of our mechanical problems there and I am always pleased with the great price and turn around time. I would and have recommended Pit Stop to anyone that needs work on there car. Shawn and his team are very professional and they do a wonderful job.

Pros: Service

Cons: none

Posted 01/29/07

We recently had our vehicles serviced at Pit Stop Automotive and we are very satisfied with the professional service staffs there. We would highly recommend this auto repair facility to anyone with any mechanical or elctrical repair. Oh we forget to mention, they also have warranties and towing service.

Hanh Phi

Pros: Repair was promised on time

Cons: N/A

Posted 12/25/06

I was told by Firestone that myy tires were dry rotted and needed to be replaced so I got their quote and felt it was a bit high; then I called Pit Stop....not only did he beat their price but my tires were ordered right then, arrived a few hours later, and were placed the SAME DAY! My wait time was minimal and I left with peace of mind! Hats off to the Pit Stop team.

Pros: Clean waiting area, Fast service, High quality parts/material

Posted 11/18/06

Pit Sop gets a perfect score from me! I truly felt that I got what I paid for... trustworthy, fast, and friendly service. I recommend Pit Stop to all of my family and friends. And that guy Shawn Berger is one of a kind.

Pros: Rental car available and given nation-wide warranty on work done.

Posted 11/17/06

Pit Stop is located on the corner of Earhart Blvd and Calliope on the outskirts of the Central Business District of New Orleans. The shop is well-equipped with multiple lifts/bays and modern computerized testing equipment and the waiting room is newly remodeled, clean, and quiet so you can read while waiting on your car.

I know it is hard to find a reliable mechanic these days (I did all my own work before moving to NOLA), so I am glad I stumbled across Pit Stop. Pit Stop has helped me out of several tight spots on very short notice over the last few months. The first time was a quick tire patch when I first moved into the city in June 2006. Perhaps it was no big deal, but the job was performed quickly while other shops brushed me off with a two-day wait (post-Katrina NOLA). The second "rescue" involved an intake manifold and thermostat replacement and the third was a blown heater core. These last two repairs were difficult and time consuming, but Pit Stop came through with a quick turn-around at a price much lower than other shops around town while delivering dealership-quality service.

Pros: Workmanship, Service, Rates, Waiting room, Location, Honesty, Days/Hours of operation

Cons: Lack of magazines in shop

Posted 11/12/06