Ross Downing Chevrolet Inc

I had a great online experience at Ross Downing. Their website is easy to navigate and they have great prices!

Posted 12/22/09 | Report Abuse

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I went in to see a pre-owned Yukon. The salesman was very nice and when I pointed out some deep scratches with a really bad touch up job I was told "no problem, we will get that fixed". I came in and purchased the vehicle even though the scratches were not yet fixed because I was assured by the Sales Manager, Steve Olave, that as I purchased it "in good faith" that they would make sure I was completely satisified with the vehicle before I took it home. Well, big surprise ... I got the call that it was ready to be picked up but the sales manager said they were NOT going to fix the scratches, and if I wasn't satisfied with the vehicle he would give me my money back as he was certain that someone would purchase the vehicle!! So, because Mr. Olave did not find if financially feasible to uphold his commitment to satisfying his excisting customer, Ross Downing has now lost 4 sales: My husbands, my brother and 2 friends who were all considering this dealership. And since I will share my experience with everyone I know .... I'm betting the few hundred dollars it would have cost Ross Dowing to fix the scratches won't look like much in the long run considering the lost sales.

Posted 11/09/09 | Report Abuse

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Ross Downing Chevrolet offers great vehicles at great prices. They are constantly running specials for trucks. We bought a truck from them at below invoice that they were advertising. It was a hassle free experience. They boasted in being a dealership that doesn't like to haggle. We went in, named our price from the special and was finished within an hour. It was the quickest car buying experience I have ever had.

Posted 10/31/05 | Report Abuse

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