Uptown Eye Care

I came in with broken frames and they put my lenses in another pair of frames until my glasses could be repaired! Thank you Up town Eye Care!

Posted 07/15/09

this place has the best frames i've ever seen! great staff that really helps you out. thanks a bunch!

Pros: great frames and staff

Cons: none

Posted 05/06/09

I've always been a customer of their competitor, but a colleague suggested I go to uptown eyecare because they have alot of exclusive lines that my normal eye doctor's office don't carry and there was a consultant there he and his wife trust with picking out all their glasses. We were immediately greeted by the lady my colleague recommended us to see. She was very friendly and knowledgeable about glasses. We appreciated her giving us honest opinions about the styles. She was concerned with what the glasses looked like as well as if they worked with my blind prescription. But on the other side of the room the other staff member made us a little uncomfortable because he was very loud and we felt as if he wasn't professional while trying to catch a date with another customer. Nonetheless, I have found a new place to get great glasses that I've never seen anywhere else. I will definitely go back and recommend this place!

Pros: great assistance and attention

Cons: one unprofessional staff member

Posted 05/02/09

From the minute I walked through the door, I felt that I was the only person in the place, even though there were other customers present. The staff was so attentive, but not overbearing at all. They answered all the questions I had as a first time eyeglass purchaser and helped me through what could have been a frustrating experience in picking out a new pair of glasses from the huge selection of varied price frames. Even my eye exam was great - the doctor was very patient as I had him click back in forth between possible lenses as a decided which was clearer. I would (and have) recommended this place to all my friends who ask me about my cool new glasses!

Pros: Honest opinions on frames that looked best on me

Cons: None

Posted 04/23/09

After 2 weeks, still waiting for glasses that would "arrive in less than 1 week." Placed multiple calls to inquire, and although the employees answer phone sweetly, they were 100% unhelpful in providing answers. There is absolutely no follow-through to ensure that the customer is satisfied, and the staff is seemingly incapable of calling back as promised.

Frames and accessories are well over-priced and despite their "refined" image, Uptown Eyecare uses an inefficient and inaccurate payment procedure. Staff uses palm calculator and scratch paper to figure in total cost of visit -- I had to correct the employee 3 times to get the correct price of an eye exam and a pair of glasses.

The optometrist is friendly and professional, but his staff needs a shake-up.

Pros: great optometrist

Cons: terrible customer service, awful follow-up

Posted 03/03/09

I love this place. I went in as a person that had never worn glasses before and I was so happy with the woman that helped me. She was new at this particular business but was so very knowlegable about glasses. So it seems that they have done something about their office staff problems. She helped me find glasses that look great on me and she took the time to make sure that they fit me like they should. This place has the nicest frames out of any of the places that I went to, and I went to two other places before buying from here. I highly recommend his place to anybody that needs glasses. It is a beautiful store and the customer service is outstanding!

Pros: great frames, great customer service, knowledgable staff

Cons: a little expensive

Posted 01/07/09

Bad experience with the office staff but owner's wife returned my call and we were able to talk through things. This office carries a difficult to find frame that my husband prefers so we hope they'll be able to work through their office staff problems and become customer service oriented again.

Pros: Lindberg Frames

Cons: Poor payment and appt policies voiced by office staff

Posted 06/05/08

I have used Uptown Eye Care for 3 or 4 years now and I have always been very pleased with my service. They have been willing to ship contacts to me wherever I may be staying, and their staff has gone above and beyond to work with me. You truly get what you pay for at this office, excellent service and a superb selection.

Posted 03/31/08

I had a great experience. They have a broad selection of frames and sunglasses. The staff was very nice and knowledgeable. And they have great prices for the quality you receive. I got glasses and contacts and could not have been happier. The doctor gave me the best exam that I have ever had. I would recommend Uptown Eyecare to everyone!!!

Pros: Selection, Pricing, Ambience

Posted 10/23/07

Very friendly staff who show genuine concern. They have lots of really beautiful frames at reasonable prices. the store is beautiful,too. The exams have always been on time, yet never rushed. I love this place!

Posted 06/25/07

Great service and selection of glasses. Oliver Peoples, Gucci, etc. I would highly recommend it to anyone needing glasses or contacts.

Posted 12/17/05

This office had great products and service. Highly recommend them.

Pros: Service, Professionalism, Selection

Posted 07/24/05