Elan Salon & Day Spa

★★★★☆
  • 95 Washington St Ste 568

    Canton, MA 02021

    Map & Directions
  • 781-828-3526

Personal Services

Personal Services
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This is probably not kosher, but I need your help. A few years back, we took our mom (in her eighties) for a spa pedicure at Elan - a whole new experience for her, I assure you!
She was very hesitant, but Diane was WONDERFUL, and did an excellent job on her old, arthritic feet. Our shy mother felt at ease w/ such a lovely woman. Unfortunately, the next time we made an appt, Diane had moved on, and since then we haven't been able to find such a caring, COMPETENT person, and mom hasn't had a decent pedicure since.
Would any of you know what salon Diane moved to?
TIA!

0
★☆☆☆☆

This is probably not kosher, but I need your help. A few years back, we took our mom (in her eighties) for a spa pedicure at Elan - a whole new experience for her, I assure you!
She was very hesitant, but Diane was WONDERFUL, and did an excellent job on her old, arthritic feet. Our shy mother felt at ease w/ such a lovely woman. Unfortunately, the next time we made an appt, Diane had moved on, and since then we haven't been able to find such a caring, COMPETENT person, and mom hasn't had a decent pedicure since.
Would any of you know what salon Diane moved to?
TIA!

Pros: She did a great job!

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I called to find out how much wedding updos cost and also if they were open on 7/4 (Saturday). I called many places and realized that the usual responses for that day is 1. they are closed 2. they can have the stylist come to my house. SO when I called I informed the girl about my situation and wanted to see what they usually do in situations like this. Her response... "I wouldn't know b/c I didn't work here last year." And left it at that..... I thought that was very rude esp. since she didn?t have a follow up of like telling me she?ll get back to me about that date. So then I responded and asked her to ask someone that would know better than her and call me back. She never called back. After reading many responses about Elan, and personal experiencing their bad customer service, I would never go there for anything. Go to Elizabeth Grady that is across the street. I haven?t tired that particular one but I?ve been to the one in Boston and Andover and loved them both.

0
★☆☆☆☆

I called to find out how much wedding updos cost and also if they were open on 7/4 (Saturday). I called many places and realized that the usual responses for that day is 1. they are closed 2. they can have the stylist come to my house. SO when I called I informed the girl about my situation and wanted to see what they usually do in situations like this. Her response... "I wouldn't know b/c I didn't work here last year." And left it at that..... I thought that was very rude esp. since she didn?t have a follow up of like telling me she?ll get back to me about that date. So then I responded and asked her to ask someone that would know better than her and call me back. She never called back. After reading many responses about Elan, and personal experiencing their bad customer service, I would never go there for anything. Go to Elizabeth Grady that is across the street. I haven?t tired that particular one but I?ve been to the one in Boston and Andover and loved them both.

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I never been to a spa before, but I recieved a gift certifcate from a fan of mine so I obviously went to try it out. I went on the website before, and pictured it being a relexing place with all these pro's working there. They did get me in for a haircut, mani and pedi the day before christmas, an i called that day. So that was a plus. It seemed busy but then again day before Christmas lots of men coming in to buy gift cerficates. The girl who did my haircut, did a good job and was very nice and social. We were both the young and shared similair tastes, so maybe I am biased. For the price though, yeah I could have probably gotten the same cut cheaper. Now, my pedicure is next. I was brought into an empty room with about 5 chairs to get your pedi. The lady was having a good conversation and brought me tea, that was nice. however, i was in the only chair that didnt have a remote to turn on the massage. I would have asked her if I could turn it on, but I couldn't get a word in. You see, her 5 yr old daughter (in pajama's) kept running in an out of the room, she was cute, but the flyer said no children unless they are getting services done. so why an employee gets to have her daughter literally running around in pj's and a robe isn't beyond me. they didnt even have the tool to make a line with the nail polish, when i asked two emplyee's looked at each other and said rather rudely, they didn't carry a striper nailpolish brush. geez, i wasn't asking for gucci logo's on my nails, just a strip of glitter on my big toe. for my mani, she was giving me a fill, but she did it so quick, no cutting cuticals, sanding or buffing them down, nothing. because of that, my fill look bad a week later. they are chipping off at the bottoms. dont get me wrong, she was really nice, and we did have a good conversation, but it's just not what i expected from a salon. It wasn't a horrible experience, but not one i would spend money on again either.

1
★★★☆☆

I never been to a spa before, but I recieved a gift certifcate from a fan of mine so I obviously went to try it out. I went on the website before, and pictured it being a relexing place with all these pro's working there. They did get me in for a haircut, mani and pedi the day before christmas, an i called that day. So that was a plus. It seemed busy but then again day before Christmas lots of men coming in to buy gift cerficates. The girl who did my haircut, did a good job and was very nice and social. We were both the young and shared similair tastes, so maybe I am biased. For the price though, yeah I could have probably gotten the same cut cheaper. Now, my pedicure is next. I was brought into an empty room with about 5 chairs to get your pedi. The lady was having a good conversation and brought me tea, that was nice. however, i was in the only chair that didnt have a remote to turn on the massage. I would have asked her if I could turn it on, but I couldn't get a word in. You see, her 5 yr old daughter (in pajama's) kept running in an out of the room, she was cute, but the flyer said no children unless they are getting services done. so why an employee gets to have her daughter literally running around in pj's and a robe isn't beyond me. they didnt even have the tool to make a line with the nail polish, when i asked two emplyee's looked at each other and said rather rudely, they didn't carry a striper nailpolish brush. geez, i wasn't asking for gucci logo's on my nails, just a strip of glitter on my big toe. for my mani, she was giving me a fill, but she did it so quick, no cutting cuticals, sanding or buffing them down, nothing. because of that, my fill look bad a week later. they are chipping off at the bottoms. dont get me wrong, she was really nice, and we did have a good conversation, but it's just not what i expected from a salon. It wasn't a horrible experience, but not one i would spend money on again either.

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I just had a cut there with her last week and it is by far the best cut i've ever had. She was so great the way that she listened to what i wanted and asked questions about my styling habits and amount of maintenance i wanted. I will def. see her again!!!!

5
★★★★★

I just had a cut there with her last week and it is by far the best cut i've ever had. She was so great the way that she listened to what i wanted and asked questions about my styling habits and amount of maintenance i wanted. I will def. see her again!!!!

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This spa does the best couples massages. Everyone is so friendly and we find it most relaxing. A+++ Try the heated stone. Beautiful spa with nice shopping around the area.

5
★★★★★

This spa does the best couples massages. Everyone is so friendly and we find it most relaxing. A+++ Try the heated stone. Beautiful spa with nice shopping around the area.

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A recent transplant from CA I was in need of a new stylist...I was afraid because my stylist in CA was excellent, so I hadn''t had a hair cut in 7 months..yikes!! A women that I work with always had great looking hair, so i asked her where did she have it done. .."elans,Pam" so I went to see her, she gave me an awesome haircut! I'm so happy! i will definitely see her again. Alittle of CA, in MA:)

2
★★★★★

A recent transplant from CA I was in need of a new stylist...I was afraid because my stylist in CA was excellent, so I hadn''t had a hair cut in 7 months..yikes!! A women that I work with always had great looking hair, so i asked her where did she have it done. .."elans,Pam" so I went to see her, she gave me an awesome haircut! I'm so happy! i will definitely see her again. Alittle of CA, in MA:)

Pros: Service and Talent

Cons: none

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I booked an appointment at the Natick location one week in advance for a prenatal massage and pedicure. I called 3 days before to confirm (although they should have done this) and they said I was all set. I arrive looking so forward to the next few soothing hours only to find that they have no appointment for me. Three women were "working" (sitting around painting each others nails) not one single customer. This should have been my first clue that I was probably lucky they did not have any appointment for me. I would avoid this place at all costs, lack of professionalism and complete cluelessness is no way to run a business. Not sure how they are still around.

0
★☆☆☆☆

I booked an appointment at the Natick location one week in advance for a prenatal massage and pedicure. I called 3 days before to confirm (although they should have done this) and they said I was all set. I arrive looking so forward to the next few soothing hours only to find that they have no appointment for me. Three women were "working" (sitting around painting each others nails) not one single customer. This should have been my first clue that I was probably lucky they did not have any appointment for me. I would avoid this place at all costs, lack of professionalism and complete cluelessness is no way to run a business. Not sure how they are still around.

Pros: NONE

Cons: You name it

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If I came here first, maybe I'd be heading into the weekend with a fresh cut and color (but after reading this - I'm not sure if I would even if I did get one foot in the door!). I made an appt last week to go in this week - I have never been there before. So 2 days before my appt - they call me to let me know that the person who they made my appt with isn't working that day. So I figured everyone makes mistakes - I'll call and reschedule. The woman I spoke with seemed like she had no idea what was going on, nor did she care. I figured I'd just reschedule - get past the front desk and everything would be fine! I rescheduled for the day after my original appt. I come home today to ANOTHER message from them telling me that the person they rescheduled my appt with wasn't working that day. Unreal! Do they use an appt. book there? They need some serious customer service training. Although I didn't make it in the door, I'm totally unimpressed.

0
★☆☆☆☆

If I came here first, maybe I'd be heading into the weekend with a fresh cut and color (but after reading this - I'm not sure if I would even if I did get one foot in the door!). I made an appt last week to go in this week - I have never been there before. So 2 days before my appt - they call me to let me know that the person who they made my appt with isn't working that day. So I figured everyone makes mistakes - I'll call and reschedule. The woman I spoke with seemed like she had no idea what was going on, nor did she care. I figured I'd just reschedule - get past the front desk and everything would be fine! I rescheduled for the day after my original appt. I come home today to ANOTHER message from them telling me that the person they rescheduled my appt with wasn't working that day. Unreal! Do they use an appt. book there? They need some serious customer service training. Although I didn't make it in the door, I'm totally unimpressed.

Cons: Extremely unorganized and unprofessional

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I am so very pleased with Elans day spa. I was in last week for a facial, and wax. (Brazilian) and for all the women out there who have had Brazilians done then you know just how awkward those can be. She made me feel very comfortable and it was all over in less then 10 minutes FABULOUS! Then on to the most amazing facial I have ever had.(I have been many many placed before including top end spas all over Boston) I saw a new employee there her name is Janine. This was by far the best experience I have ever had at a spa. She is definitely a rare find in the spa industry I highly recommend her to anyone looking for a great experience.

Miss mom of two

2
★★★★★

I am so very pleased with Elans day spa. I was in last week for a facial, and wax. (Brazilian) and for all the women out there who have had Brazilians done then you know just how awkward those can be. She made me feel very comfortable and it was all over in less then 10 minutes FABULOUS! Then on to the most amazing facial I have ever had.(I have been many many placed before including top end spas all over Boston) I saw a new employee there her name is Janine. This was by far the best experience I have ever had at a spa. She is definitely a rare find in the spa industry I highly recommend her to anyone looking for a great experience.

Miss mom of two

Pros: the best spa experience

Cons: can't go every day!!

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Elan has it all, they were so nice to me and my bridesmaids. We were taken on time and everyone looked and felt like princesses. If you want superior service with a beautiful atmospher this is the place to go. Thanks for the great day, we'll be back and tell our friends how great elan is.

2
★★★★★

Elan has it all, they were so nice to me and my bridesmaids. We were taken on time and everyone looked and felt like princesses. If you want superior service with a beautiful atmospher this is the place to go. Thanks for the great day, we'll be back and tell our friends how great elan is.

Pros: service, friendly

Cons: wish I could go eveyday

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DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

0
★☆☆☆☆

DO NOT GO HERE. WORST EXPERIENCE EVER. I was going here with my bridesmaids and after we confirmed with them 4 times we go there and they had no reservations at all for us and only one person working that day. I had people driving from other states to come down and share this special day and they completely screwed up everything. All they would say was, i don't know what to tell you. Even the manager was awful who said well come back during the week or next weekend. Not offering anything else but for us to inconvenience everyone and do that, I dont think so. They never even took responsibility for THEIR mistake. We took our business elsewhere.. but how many times should you have to call and confirm your appointments, i guess more than 5 times to get it right with a business full of MORONS.

.

This is the place to go for a relaxing day off. They offer everything and couldn't be more accomidating and friendly. Highly professional upscale spa

2
★★★★★

This is the place to go for a relaxing day off. They offer everything and couldn't be more accomidating and friendly. Highly professional upscale spa

Pros: accomidating friendly

.

hi my name is karen
i rated them one star in one word horrible. they were a nightmare they totally didnot give me what i asked for.
unfriendly, inexperienced staff that works their. i wouldnot refer my worst enemy to this salon.
if i was you i would run not walk as fast as can be away from this salon. please save yourself from going through what i went through.

0
★☆☆☆☆

hi my name is karen
i rated them one star in one word horrible. they were a nightmare they totally didnot give me what i asked for.
unfriendly, inexperienced staff that works their. i wouldnot refer my worst enemy to this salon.
if i was you i would run not walk as fast as can be away from this salon. please save yourself from going through what i went through.

.

Hi,

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I've noticed that people share good finds and bad finds in this group so I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

0
★☆☆☆☆

Hi,

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I've noticed that people share good finds and bad finds in this group so I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

.

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

1
★☆☆☆☆

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

0
★☆☆☆☆

I wanted to share a bad experience I had at Elan Salon and Day Spa in Canton and hopefully spare you the same grief. I've been to the spa many times and have purchased gift certificates for friends and family there. I was there for a haircut last Saturday and someone went home with my leather jacket (I thought by mistake a week ago). It has been a week and I've been so disappointed with the spa's response. The woman at reception basically said there is nothing she can do. My stylist at least said she would call and leave messages with people who were in the salon the same time I was. After not hearing anything for four days, I called back the salon and was treated rudely and put on hold for long periods. I asked to speak to a manager and was told that they would give her a message (but would not give me her name or number). She never called me so I called the RI spa and they gave me her voicemail. She never returned my call. I should say that I was polite and patient for the first four or five days and then I have become frustrated at the lack of responsiveness, and a total lack of apology from a place that claims to rejuvenate and relax you. I thought you should have a heads-up about Elan and might consider taking your business elsewhere after hearing about my experience.

from CitySearch
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We also enjoyed a mother and daughter day. Our Facial was also wonderful. I had my youngest daughter get a teen facial to get her into the habit of taking care of her skin. The staff was very informative on proper skin care going through her teen years and also gave me some new tips I hadn't heard of for my own skin. My daughter loved it - I'll be returning soon myself!

2
★★★★★

We also enjoyed a mother and daughter day. Our Facial was also wonderful. I had my youngest daughter get a teen facial to get her into the habit of taking care of her skin. The staff was very informative on proper skin care going through her teen years and also gave me some new tips I hadn't heard of for my own skin. My daughter loved it - I'll be returning soon myself!

Pros: Atmosphere, staff, location

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I have tried this salon 3 times. First time my appointment was not listed.
Second time I spoke with a very rude young women. When I asked her to make sure that my appointment was booked and then explained to her what happened the first time her response was "these things happen".
My final and last appointment was 20 minutes late, the manicurist kept disappearing between
coats of polish.
I called the Cranston headquarters and had to speak to the same rude young women.
Save your money go around the corner to Cathy's nails. Great pedi at 1/2 the price.

0
★☆☆☆☆

I have tried this salon 3 times. First time my appointment was not listed.
Second time I spoke with a very rude young women. When I asked her to make sure that my appointment was booked and then explained to her what happened the first time her response was "these things happen".
My final and last appointment was 20 minutes late, the manicurist kept disappearing between
coats of polish.
I called the Cranston headquarters and had to speak to the same rude young women.
Save your money go around the corner to Cathy's nails. Great pedi at 1/2 the price.

Pros: Nice looking

Cons: over priced,under acheivers

.

just want to say that elans is the most professional salon in Boston. The staff there are extremely friendly and professional. Every experience I have had there by far is the best. This salon deserves the "Best of " every year. The creativity is superb to no other.My stylist skills are precise and professional and can execute an amazing cut to suite anyone.
The receptionists are so willing to accomadate the customer and make their life easier when booking appointments.
Thank you

2
★★★★★

just want to say that elans is the most professional salon in Boston. The staff there are extremely friendly and professional. Every experience I have had there by far is the best. This salon deserves the "Best of " every year. The creativity is superb to no other.My stylist skills are precise and professional and can execute an amazing cut to suite anyone.
The receptionists are so willing to accomadate the customer and make their life easier when booking appointments.
Thank you

Pros: Friendly, location, service selection

.

I usually never write reviews but this time, I just have to. I've been going to Elan since the day they opened in Canton. Most of my experiences have been unpleasant. There was always something wrong with booking appointment or the waiting time. I once had to wait more than 1 hour between services.

I had an appointment for a facial on a Saturday morning. The esthetician led me to the facial room, told me that she drank too much the night before and not to be offended if she needed to run out of the room at some point because she wasn?t feeling well. She then walked out to get a glass of water. I could hear her being sick in the bathroom next door... After 20 minutes, she finally came back as I was on my way out to reschedule my appointment with someone else for Sunday morning. The next day, the receptionist called me to cancel my appointment because the other esthetician called in sick.

I?m very disappointed to say that this was my last visit at Elan Day Spa in Canton! I am extremely unsatisfied with the service Elan has offered me and will not be going back and will not be referring anyone either. You offer a service to your clients, the least your company can do is hire employees who not only have the experience but the tact that comes with offering spa services. Frankly, I did not need to know the esthetician had too much to drink the night before my appointment. That is not my problem nor should I, as a paying customer, have to deal with what I believe was her lack of tact and responsibility.

0
★☆☆☆☆

I usually never write reviews but this time, I just have to. I've been going to Elan since the day they opened in Canton. Most of my experiences have been unpleasant. There was always something wrong with booking appointment or the waiting time. I once had to wait more than 1 hour between services.

I had an appointment for a facial on a Saturday morning. The esthetician led me to the facial room, told me that she drank too much the night before and not to be offended if she needed to run out of the room at some point because she wasn?t feeling well. She then walked out to get a glass of water. I could hear her being sick in the bathroom next door... After 20 minutes, she finally came back as I was on my way out to reschedule my appointment with someone else for Sunday morning. The next day, the receptionist called me to cancel my appointment because the other esthetician called in sick.

I?m very disappointed to say that this was my last visit at Elan Day Spa in Canton! I am extremely unsatisfied with the service Elan has offered me and will not be going back and will not be referring anyone either. You offer a service to your clients, the least your company can do is hire employees who not only have the experience but the tact that comes with offering spa services. Frankly, I did not need to know the esthetician had too much to drink the night before my appointment. That is not my problem nor should I, as a paying customer, have to deal with what I believe was her lack of tact and responsibility.

.

I AM NEW TO THE AREA AND CALLED TO BOOK AN APPOINTMENT FOR A FOIL AND HAIRCUT... I ASKED THE RECEPTIONST WHO SHE WOULD RECCOMEND AND SHE TOLD ME KELLY... I WENT THERE AND HAD THE BEST EXPERIENCE OF MY LIFE...SHE WAS TEN TIMES BETTER THEN MY OLD STYLIST WHO I WAS VERY HAPPY WITH... THE GREETING I GOT WAS WARM AND FRIENDLY WHEN I GOT THERE....AND MY HAIR IS THE BEST COLOR ITS BEEN IN YEARS... MY HUSBAND EVEN NOTICED!! I SCHEDULED MY NEXT APT WHEN I LEFT... ELAN HAS A NEW CLIENT... I CANT WAIT TO TRY THE OTHER SERVICES!

2
★★★★★

I AM NEW TO THE AREA AND CALLED TO BOOK AN APPOINTMENT FOR A FOIL AND HAIRCUT... I ASKED THE RECEPTIONST WHO SHE WOULD RECCOMEND AND SHE TOLD ME KELLY... I WENT THERE AND HAD THE BEST EXPERIENCE OF MY LIFE...SHE WAS TEN TIMES BETTER THEN MY OLD STYLIST WHO I WAS VERY HAPPY WITH... THE GREETING I GOT WAS WARM AND FRIENDLY WHEN I GOT THERE....AND MY HAIR IS THE BEST COLOR ITS BEEN IN YEARS... MY HUSBAND EVEN NOTICED!! I SCHEDULED MY NEXT APT WHEN I LEFT... ELAN HAS A NEW CLIENT... I CANT WAIT TO TRY THE OTHER SERVICES!

Pros: AMAZING HAIR DRESSER, CALMING BEAUTIFUL ATMOSPHERE

Cons: THE PARKING LOT WAS FULL!

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I have been comming to elan since it opened i would say six years. I would never go anywhere else. I call the day of and am always able to get in even if they are squeezing me in. There are several massage therapists on board who are the best. This salon prides itself on accomodation. I would tell anyone to come here. I was happy to see they are listed on citysearch so i could write about them. I encourage anyone to go for the heated stone massage.

2
★★★★★

I have been comming to elan since it opened i would say six years. I would never go anywhere else. I call the day of and am always able to get in even if they are squeezing me in. There are several massage therapists on board who are the best. This salon prides itself on accomodation. I would tell anyone to come here. I was happy to see they are listed on citysearch so i could write about them. I encourage anyone to go for the heated stone massage.

Pros: accomodation

.

I scheduled a massage and facial at Elan and although I had to call back and reschedule a couple of times -- the receptionist was accomodating. The services I received were both pretty good, but not as great as experiences I've had elsewhere. The walls were a little thin, so I could hear lots of outside noise that was a bit distracting. However, I must say that the ladies who performed my services were extremely friendly and also quite professional. I arrived early for my appointments so I had some time in the waiting area -- that I did not find particularly warm or inviting, which is something I come to expect from a business that is supposed to cater to relaxation. Since I had to sit in the waiting area for a little while, I noticed that the receptionist (not the same person I had spoken to on the phone multiple times -- I always note names) was not particularly professional. She was loud and complaining about her wages to other members of the staff. While I understand complaining, you should at least wait until patrons are out of earshot. When I was finished with my services and waiting to pay, she continued on a personal phone call for a few minutes before acknowledging my presence. Maybe a little extra managment would be well advised -- comfortable seats in the waiting/reception area would also be welcome.

2
★★★★☆

I scheduled a massage and facial at Elan and although I had to call back and reschedule a couple of times -- the receptionist was accomodating. The services I received were both pretty good, but not as great as experiences I've had elsewhere. The walls were a little thin, so I could hear lots of outside noise that was a bit distracting. However, I must say that the ladies who performed my services were extremely friendly and also quite professional. I arrived early for my appointments so I had some time in the waiting area -- that I did not find particularly warm or inviting, which is something I come to expect from a business that is supposed to cater to relaxation. Since I had to sit in the waiting area for a little while, I noticed that the receptionist (not the same person I had spoken to on the phone multiple times -- I always note names) was not particularly professional. She was loud and complaining about her wages to other members of the staff. While I understand complaining, you should at least wait until patrons are out of earshot. When I was finished with my services and waiting to pay, she continued on a personal phone call for a few minutes before acknowledging my presence. Maybe a little extra managment would be well advised -- comfortable seats in the waiting/reception area would also be welcome.

Pros: Friendly staff, good services

Cons: Unprofessional reception, needs warmer waiting/reception area

.

My friends and I went to Elan for my pedicure wedding party. They have a great room for pedicures. We were able to have it all. It's a great place to get away and enjoy. I can't wait to try the spa services!

2
★★★★★

My friends and I went to Elan for my pedicure wedding party. They have a great room for pedicures. We were able to have it all. It's a great place to get away and enjoy. I can't wait to try the spa services!

Pros: All the great stores around it

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I have always heard about heated stone massage. I went to elan for a massage and they asked if I wanted to try the stone massage. It was a great relaxing srv. Friendly warm atmosphere.

2
★★★★★

I have always heard about heated stone massage. I went to elan for a massage and they asked if I wanted to try the stone massage. It was a great relaxing srv. Friendly warm atmosphere.

Pros: location, price

.

I bought my wife a $150 gift certificate for Christmas as a treat, and in the end, it was anything but that.
It was for a massage for her and a friend. She had to reschedule her first appointment and was treated
extremely rudely by the staff. She spoke with Elise, the owner about it and she was very apologetic
and offered my wife some extra services for her trouble. When she arrived, the second time was even worse, with the staff again being completely rude and complaining that they had to set up the massage room a certain way as Elise never informed them of the add ons.

After waiting around for 20 minutes or more, my wife and friend finally gave up.
She then called Cassandra in the Cranston, RI store, who was also apologetic, and asked for a refund.
I've been waiting a week or more at this point to get the money credited back to my account.

Bottom line....there are lots of spas to choose from in this area..avoid Elan Day Spa at all cost.

0
★☆☆☆☆

I bought my wife a $150 gift certificate for Christmas as a treat, and in the end, it was anything but that.
It was for a massage for her and a friend. She had to reschedule her first appointment and was treated
extremely rudely by the staff. She spoke with Elise, the owner about it and she was very apologetic
and offered my wife some extra services for her trouble. When she arrived, the second time was even worse, with the staff again being completely rude and complaining that they had to set up the massage room a certain way as Elise never informed them of the add ons.

After waiting around for 20 minutes or more, my wife and friend finally gave up.
She then called Cassandra in the Cranston, RI store, who was also apologetic, and asked for a refund.
I've been waiting a week or more at this point to get the money credited back to my account.

Bottom line....there are lots of spas to choose from in this area..avoid Elan Day Spa at all cost.

.

I had the most delightful experience at elan. I was totally relaxed and pampered, what a spa experience should be. I had the cranberry pedicure and facial and it felt out of this world! My skin looked and felt so fresh for days. My visit to Elan was about 3 weeks ago and I felt the need to write a review after a lousy experience at a day spa in a neighboring town. I am looking foward to returning for another facial and trying the body treatments. Just heavenly

2
★★★★★

I had the most delightful experience at elan. I was totally relaxed and pampered, what a spa experience should be. I had the cranberry pedicure and facial and it felt out of this world! My skin looked and felt so fresh for days. My visit to Elan was about 3 weeks ago and I felt the need to write a review after a lousy experience at a day spa in a neighboring town. I am looking foward to returning for another facial and trying the body treatments. Just heavenly

Pros: parking

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Got a gift cert from boyfriend for Elan. My first spa day. A friend and I played hooky from work and spent the whole day at Elan in Canton. It was great: nice people, great services, relaxing atmosphere. Had a body scrub, a massage, a facial, and a pedicure. My friend swears she was taller after her deep-tissue massage. I'm planning on availing myself of the salon services soon. Would certainly play hooky at Elan again. I had worried about snooty staff, but the women at Elan are sweet and friendly.

2
★★★★★

Got a gift cert from boyfriend for Elan. My first spa day. A friend and I played hooky from work and spent the whole day at Elan in Canton. It was great: nice people, great services, relaxing atmosphere. Had a body scrub, a massage, a facial, and a pedicure. My friend swears she was taller after her deep-tissue massage. I'm planning on availing myself of the salon services soon. Would certainly play hooky at Elan again. I had worried about snooty staff, but the women at Elan are sweet and friendly.

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With all the rain we've been having I decided to take a day off and finally relax and start enjoying the summer. elan has the cure for the summertime wash out. First I started with a Facial, then an hour and half massage (from heaven) then a fab pedicure plus I had a great hair style, so I was ready to go out on the town. I felt so revived from elan and I'm over the rain out we've been having. elan is the cure for getting us back on track

2
★★★★★

With all the rain we've been having I decided to take a day off and finally relax and start enjoying the summer. elan has the cure for the summertime wash out. First I started with a Facial, then an hour and half massage (from heaven) then a fab pedicure plus I had a great hair style, so I was ready to go out on the town. I felt so revived from elan and I'm over the rain out we've been having. elan is the cure for getting us back on track

Pros: great location, great knowledgeable people

Cons: I can't go more often

.

My wife bought me a gift certificate for $90 for a "hot stone massage." I made an appointment for a 1 p.m. massage. I got there and was escorted into a tiny room (so small, there were no hangers or areas for clothes). When I had disrobed and got onto the table to begin my massage, I started to itch. Eventually, an allergic reaction to their linens caused me to get hives and I was in discomfort for hours. Since I was not going to get the message my wife paid for, I asked for a refund. They told me gift certificates are "non refundable" and I should give it to "someone else as a gift or buy some products." The owner, contacted in another location, told me she "doesn't give refunds for gift certificates." So, I am stuck with a gift certificate for a massage I can't have. AVOID THIS PLACE AT ALL COSTS. The owner is bogus. Can you imagine the nerve of these people to not honor a certificate for a SPECIFIC service that they can't deliver?

0
★☆☆☆☆

My wife bought me a gift certificate for $90 for a "hot stone massage." I made an appointment for a 1 p.m. massage. I got there and was escorted into a tiny room (so small, there were no hangers or areas for clothes). When I had disrobed and got onto the table to begin my massage, I started to itch. Eventually, an allergic reaction to their linens caused me to get hives and I was in discomfort for hours. Since I was not going to get the message my wife paid for, I asked for a refund. They told me gift certificates are "non refundable" and I should give it to "someone else as a gift or buy some products." The owner, contacted in another location, told me she "doesn't give refunds for gift certificates." So, I am stuck with a gift certificate for a massage I can't have. AVOID THIS PLACE AT ALL COSTS. The owner is bogus. Can you imagine the nerve of these people to not honor a certificate for a SPECIFIC service that they can't deliver?

Pros: NONE

Cons: Small Space for massage, Small Mind on owner

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My sister just got married last weekend and we went to Élan for Spa Pedicures. The room was great we had all five chairs and it was like a pre-party for the wedding. I felt comfortable and relaxed and so did everyone else. Thank you Élan for making this great experience a memory we will treasure.
PS Our hair and makeup came out great as well

2
★★★★★

My sister just got married last weekend and we went to Élan for Spa Pedicures. The room was great we had all five chairs and it was like a pre-party for the wedding. I felt comfortable and relaxed and so did everyone else. Thank you Élan for making this great experience a memory we will treasure.
PS Our hair and makeup came out great as well

Pros: Friendly, Relaxed, Clean

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Hi my name is Karen, my job is to evaluate various spas throughout the country and to write a review. This is done undercover so the salons are unaware that I am there and I can fairly judge each and every one of them. My day at Elon Salon was a disaster. I was appaled at the way the staff treated their clients they were exteremely rude and not very helpful to say the least. The serivices I received was a hair cut/color and a massage. The services were medicore to say the least and the prices are exhorbidant to say the least. The kicker was the staff I have never ever in my life met such snotty people and THEY work behind the counter thats whats so funny about it!!!
I would highly recommend going anywhere but here it was not such a pleasant experience.

0
★☆☆☆☆

Hi my name is Karen, my job is to evaluate various spas throughout the country and to write a review. This is done undercover so the salons are unaware that I am there and I can fairly judge each and every one of them. My day at Elon Salon was a disaster. I was appaled at the way the staff treated their clients they were exteremely rude and not very helpful to say the least. The serivices I received was a hair cut/color and a massage. The services were medicore to say the least and the prices are exhorbidant to say the least. The kicker was the staff I have never ever in my life met such snotty people and THEY work behind the counter thats whats so funny about it!!!
I would highly recommend going anywhere but here it was not such a pleasant experience.

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I went to Elan for the Relax package for two and it was great! I agree with some of the negative feedback about wait time, but in all I was very satisfied. They made every effort to accomodate me and my friend and that was all that really mattered to me. The atmosphere was so relaxing that I actually enjoyed the wait in between treatments. I definitely recommend this day spa and loved my day of being pampered! The pedicures are awesome!!

2
★★★★★

I went to Elan for the Relax package for two and it was great! I agree with some of the negative feedback about wait time, but in all I was very satisfied. They made every effort to accomodate me and my friend and that was all that really mattered to me. The atmosphere was so relaxing that I actually enjoyed the wait in between treatments. I definitely recommend this day spa and loved my day of being pampered! The pedicures are awesome!!

Pros: beautiful facility, comfortable

Cons: wait time

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I called today to ask a million questions about packages and prices and scheduling for my girlfriend. I spoke with a girl who was kind to me and answered my questions very professionally even though you could tell it was very busy in the background with phones ringing etc. I would recommend this place to anyone. I decided upon the person on the go package. And i cant wait for my girlfriend to set up her day!

2
★★★★★

I called today to ask a million questions about packages and prices and scheduling for my girlfriend. I spoke with a girl who was kind to me and answered my questions very professionally even though you could tell it was very busy in the background with phones ringing etc. I would recommend this place to anyone. I decided upon the person on the go package. And i cant wait for my girlfriend to set up her day!

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I went to Elan on 1/7/06 for a full day of beauty. I loved it... everyone was so friendly and so helpful and made me feel right at home. I was nervous because it was my first time at the spa but everyone was so professional and so nice to me all day. I loved my massage and my spa pedicure. The salon is just beautiful on the inside and so much larger then you would think from the outside. I give Elan an A++++

2
★★★★★

I went to Elan on 1/7/06 for a full day of beauty. I loved it... everyone was so friendly and so helpful and made me feel right at home. I was nervous because it was my first time at the spa but everyone was so professional and so nice to me all day. I loved my massage and my spa pedicure. The salon is just beautiful on the inside and so much larger then you would think from the outside. I give Elan an A++++

Pros: clean, pretty, helpful staff

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I found Bumble and Bumble, Phyto, Paula Dorf and and Elan skin care that is perfect for my skin. I had the laser hair removal performed with Gail. She was great! I have two more sessions left but already see a difference in my hair growth. The machine is brand new and this place is very sanitary and professional.
More great experiences at Elan Salon

2
★★★★★

I found Bumble and Bumble, Phyto, Paula Dorf and and Elan skin care that is perfect for my skin. I had the laser hair removal performed with Gail. She was great! I have two more sessions left but already see a difference in my hair growth. The machine is brand new and this place is very sanitary and professional.
More great experiences at Elan Salon

Pros: product selection, friendly people, extensive menu

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I would have to disagree with marshbe. I had my entire bridal party of 7 girls at elan a few months back and i recieved nothing but the best treatment of my life. They were so helpful with all the 1,000 questions i had...and so patient with my calling every day and changing the appointments. The actual day of the services was awesome. Everything was scheduled perfectly and the staff was so friendly and helpful. If you ask me this salon gets an A+... I have recommended Elan to all my friends and the ones that have gone have loved it and been back since. The beauty of the spa is not only reflected in the decor but the attitude of the staff...

2
★★★★★

I would have to disagree with marshbe. I had my entire bridal party of 7 girls at elan a few months back and i recieved nothing but the best treatment of my life. They were so helpful with all the 1,000 questions i had...and so patient with my calling every day and changing the appointments. The actual day of the services was awesome. Everything was scheduled perfectly and the staff was so friendly and helpful. If you ask me this salon gets an A+... I have recommended Elan to all my friends and the ones that have gone have loved it and been back since. The beauty of the spa is not only reflected in the decor but the attitude of the staff...

Pros: HELPFUL, RELAXING, STAFF

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Great Spa and Salon, Talented Hair stylists and relaxing massages. Best spot in town

2
★★★★★

Great Spa and Salon, Talented Hair stylists and relaxing massages. Best spot in town

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The staff was so inviting when I planned my Wedding Day with Tara. They were just as excited as I was to make everything perfect. They opened early for us and we were at the Church early. We made changes and everyone was so accomidating. All my friend and I want to thank everyone at Elan for going above and beyond!!

2
★★★★★

The staff was so inviting when I planned my Wedding Day with Tara. They were just as excited as I was to make everything perfect. They opened early for us and we were at the Church early. We made changes and everyone was so accomidating. All my friend and I want to thank everyone at Elan for going above and beyond!!

Pros: very accomidating, confirmations

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I have been a client of Elan in RI and just one experience will result in me no longer using Elan. If youre thinking about using the salon in Canton, you may want to reconsider. My sister was getting married and booked 14 appointments for her bridal party the day before the wedding; those appointments were booked months before and confirmed one week before. When my sister showed up, ALL 14 appointments had mysteriously been "cancelled." The salon was "unable to find" my sister to confirm even though they had her correct phone number. My sister and I have contacted the salon manager and left multiple messages to discuss, and have not heard back. My sister only got a call from a local manager to apologize (and not politely). This type of conduct is unacceptable and I caution anyone else about using Elan, especially if it is important.

0
★☆☆☆☆

I have been a client of Elan in RI and just one experience will result in me no longer using Elan. If youre thinking about using the salon in Canton, you may want to reconsider. My sister was getting married and booked 14 appointments for her bridal party the day before the wedding; those appointments were booked months before and confirmed one week before. When my sister showed up, ALL 14 appointments had mysteriously been "cancelled." The salon was "unable to find" my sister to confirm even though they had her correct phone number. My sister and I have contacted the salon manager and left multiple messages to discuss, and have not heard back. My sister only got a call from a local manager to apologize (and not politely). This type of conduct is unacceptable and I caution anyone else about using Elan, especially if it is important.

Cons: Attitude, Non-responsiveness

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I went to elan after hearing about an owner of another salon and so called spa talking about it. She was writing the reviews on city search. At Elan, they are busy and for good reason. This spa is set apart from the rest. I had the time of my life and found an upstanding establishment that I now call home

2
★★★★★

I went to elan after hearing about an owner of another salon and so called spa talking about it. She was writing the reviews on city search. At Elan, they are busy and for good reason. This spa is set apart from the rest. I had the time of my life and found an upstanding establishment that I now call home

Pros: professional, hours

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it was more like a torture chamber for a day....ugh....
the staff was rude and unkind, the services were slow and not very good. I go to spas weekly and wanted to try something new and different, I wouldnt recommend this spa to anyone. The wait to get in was 45 minutes which is just uncalled for......

0
★☆☆☆☆

it was more like a torture chamber for a day....ugh....
the staff was rude and unkind, the services were slow and not very good. I go to spas weekly and wanted to try something new and different, I wouldnt recommend this spa to anyone. The wait to get in was 45 minutes which is just uncalled for......

Pros: clean, pretty atmosphere

Cons: rude, unfriendly

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I was turned onto the spa pedicure by a friend and have found Boston's best spa. I found this spa open on Sunday and the atomosphere was a perfect day out. The services are priced well and everyone is soo friendly

2
★★★★★

I was turned onto the spa pedicure by a friend and have found Boston's best spa. I found this spa open on Sunday and the atomosphere was a perfect day out. The services are priced well and everyone is soo friendly

Pros: pricing , friendly, clean

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This spa greats you with a smile. I felt like I was in France for the afternoon. What an escape from the usual. I found a new regular afternoon out with my friends. The mall this spa is located in has the best shopping around this town.

2
★★★★★

This spa greats you with a smile. I felt like I was in France for the afternoon. What an escape from the usual. I found a new regular afternoon out with my friends. The mall this spa is located in has the best shopping around this town.

Pros: location, parking, spa treatments

Cons: none

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I just came back from my first experience at Elan Salon and Day spa and what a disappointment. The staff at the front desk was unkind to say the least. The services were just okay. If you are looking for classy service not just a beautiful atmosphere go some place else. The facility itself was beautiful, but it does not go further than that. Try some place else, any other place actually.

0
★☆☆☆☆

I just came back from my first experience at Elan Salon and Day spa and what a disappointment. The staff at the front desk was unkind to say the least. The services were just okay. If you are looking for classy service not just a beautiful atmosphere go some place else. The facility itself was beautiful, but it does not go further than that. Try some place else, any other place actually.

.

Anyone have any suggestions as this one just was a NIGHTMARE!!!!

0
★☆☆☆☆

Anyone have any suggestions as this one just was a NIGHTMARE!!!!

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I was so stressed from the kids, work and family. This is the perfect fix for anyone who is looking for a professional relaxing spa in a great location. I shopped, dinned in the mall and had the time of my life.

2
★★★★★

I was so stressed from the kids, work and family. This is the perfect fix for anyone who is looking for a professional relaxing spa in a great location. I shopped, dinned in the mall and had the time of my life.

Pros: location

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I go to spas around the country to observe and give you the consumer the inside information. I recently tried Elan Salan and Day Spa and wow, what a disappointment. From the outside it looks like it would be an amazing experience as the interior design is breathtaking, however step into the salon a little further and you will see the real truth. The receptionists were so rude, who works there and who is the client?? Dont expect to go and be treated like a princess for a day because it just wont happen, staff ruins the mood the second you walk in. I received half a day of services which were just okay. Would not recommend at all. Maybe if the staff changed and they had some manners in costumer service it could have the potential to be an excellent salon.

0
★☆☆☆☆

I go to spas around the country to observe and give you the consumer the inside information. I recently tried Elan Salan and Day Spa and wow, what a disappointment. From the outside it looks like it would be an amazing experience as the interior design is breathtaking, however step into the salon a little further and you will see the real truth. The receptionists were so rude, who works there and who is the client?? Dont expect to go and be treated like a princess for a day because it just wont happen, staff ruins the mood the second you walk in. I received half a day of services which were just okay. Would not recommend at all. Maybe if the staff changed and they had some manners in costumer service it could have the potential to be an excellent salon.

Pros: Beautiful surrounding

Cons: , short tempered staff, just plain rude

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Defenitly worth the trip. Very relaxing, clean and professional. The pedicure room looked great. I can't wait to try it.

2
★★★★★

Defenitly worth the trip. Very relaxing, clean and professional. The pedicure room looked great. I can't wait to try it.

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The Platinum day was the best gift I ever received. This spa was a dream come true. Everyone is soo nice!!

2
★★★★★

The Platinum day was the best gift I ever received. This spa was a dream come true. Everyone is soo nice!!

Pros: phyto, vichy shower

Message from Elan Salon & Day Spa

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More about Elan Salon & Day Spa

Spa Packages Facials Therapeutic Massage Body Essentials Body Wraps Manicures and Pedicures Styling, Cutting and Color

 

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