Land's Towing SVC

★☆☆☆☆
42.3639 -71.5688
Map and Directions to Land's Towing SVC

508-481-1900

109 Fitchburg St

Marlborough, MA

01752

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About Land's Towing SVC

Hours
Mon. - Sun. 24 Hours

Automotive

Automotive
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1.0 6
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Land's towing service needs to train their employees better. They should screen for drug use and do a criminal background check before hiring if they do not do so allready.
The driver they sent out to assist me was , at best, a psychotic moron. He displayed a complete disregard for my vehicle and a violent temper which I considered to be an assault on me personally. He certainly seemed deranged and was deffinitely abusive toward me and my vehicle. I was and am disgusted by the way that this employee of Land's towing service acted toward me and his reckless abuse of my vehicle.

On the morning of 12/01/12 my wife found that the left rear tire of her vehicle was flat due to a blown valve stem. Having no spare tire, we called AAA for a tow to the tire shop 1 mile away. AAA dispatched Land's Towing of marlborough , Mass.The driver arrived with a flatbed tow truck, it had been snowing and the ramp of the flatbed was slick with ice and snow. Instead of utilizing the winch that hit tow truck was equipped with to carefully pull my wife's car onto the truck, the driver tried to drive my wife's vehicle onto the snow and ice slicked truck ramp while the left rear tire was completely flat. He spun the tires at high speed and almost made it up onto the truck but her vehicle slid back down due to the icy conditions. At this point the tire which was in good condition but for the blown valve stem, came half way off of the aluminum rim of the wheel. I told the driver to stop trying to drive my wife's vehicle onto the ramp and use the winch before he did more damage to the tire and aluminum rim. The driver yelled profanity at me and again tried to drive my wife's vehicle onto the truck ramp with the left rear tire half off of the wheel rim already despite my protests. He failed to drive my wife's vehicle onto the icy truck ramp despite a furious spinning of the wheels , one of which was of course flat and now half off the wheel rim. I pointed out to him that all he was going to accomplish by continuing his absurd attempts at driving the vehicle up onto the truck was damage to the tire and rim. He yelled more profanity at me and threatened to leave us stranded in the snow and drive away. Then he asked me if I wanted to do his job for him. I did not. He then finally used the winch that the tow truck was equipped with to pull the vehicle onto the tow truck. At our destination he refused to give me a copy of the tow-slip for my records and left. I have called AAA and lodged a complaint with them, giving them the name of the company and the number of the tow truck. The tow truck was emblazoned with a very large AAA symbol as well as the company name Land's Towing of Marlborough, Mass. I will also be following up with my complaint against this towing company with AAA for damage to the wheel rim and tire as well as my complaint against the tow truck driver for his rude abusive language and reckless disregard for my vehicle. I am thoroughly disgusted by my experience with Land's Towing of Marlborough, Mass. And their employee.

1
★☆☆☆☆

Land's towing service needs to train their employees better. They should screen for drug use and do a criminal background check before hiring if they do not do so allready.
The driver they sent out to assist me was , at best, a psychotic moron. He displayed a complete disregard for my vehicle and a violent temper which I considered to be an assault on me personally. He certainly seemed deranged and was deffinitely abusive toward me and my vehicle. I was and am disgusted by the way that this employee of Land's towing service acted toward me and his reckless abuse of my vehicle.

On the morning of 12/01/12 my wife found that the left rear tire of her vehicle was flat due to a blown valve stem. Having no spare tire, we called AAA for a tow to the tire shop 1 mile away. AAA dispatched Land's Towing of marlborough , Mass.The driver arrived with a flatbed tow truck, it had been snowing and the ramp of the flatbed was slick with ice and snow. Instead of utilizing the winch that hit tow truck was equipped with to carefully pull my wife's car onto the truck, the driver tried to drive my wife's vehicle onto the snow and ice slicked truck ramp while the left rear tire was completely flat. He spun the tires at high speed and almost made it up onto the truck but her vehicle slid back down due to the icy conditions. At this point the tire which was in good condition but for the blown valve stem, came half way off of the aluminum rim of the wheel. I told the driver to stop trying to drive my wife's vehicle onto the ramp and use the winch before he did more damage to the tire and aluminum rim. The driver yelled profanity at me and again tried to drive my wife's vehicle onto the truck ramp with the left rear tire half off of the wheel rim already despite my protests. He failed to drive my wife's vehicle onto the icy truck ramp despite a furious spinning of the wheels , one of which was of course flat and now half off the wheel rim. I pointed out to him that all he was going to accomplish by continuing his absurd attempts at driving the vehicle up onto the truck was damage to the tire and rim. He yelled more profanity at me and threatened to leave us stranded in the snow and drive away. Then he asked me if I wanted to do his job for him. I did not. He then finally used the winch that the tow truck was equipped with to pull the vehicle onto the tow truck. At our destination he refused to give me a copy of the tow-slip for my records and left. I have called AAA and lodged a complaint with them, giving them the name of the company and the number of the tow truck. The tow truck was emblazoned with a very large AAA symbol as well as the company name Land's Towing of Marlborough, Mass. I will also be following up with my complaint against this towing company with AAA for damage to the wheel rim and tire as well as my complaint against the tow truck driver for his rude abusive language and reckless disregard for my vehicle. I am thoroughly disgusted by my experience with Land's Towing of Marlborough, Mass. And their employee.

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LOL I'm sorry i have to laugh at the first Review. Although I have never had to use this company personally but have had the pleasure of many co-piloting trips with the owner. I can vouch he was always polite to his customer from what I witnessed,
Sadly though I have to agree with you about the "walking around like his S#@T don't stink, that sounds like KW and it gave him a sense of importance when sucking up to the Troopers. But don't be too hard on him, Karma is a boitch.. Trust me his wife wears the pants and rules him with an Iron fist so that could be the reason it looks like he is walking about with a stick up his butt .. LOL and he certainly has always liked the Ladies!

1
★☆☆☆☆

LOL I'm sorry i have to laugh at the first Review. Although I have never had to use this company personally but have had the pleasure of many co-piloting trips with the owner. I can vouch he was always polite to his customer from what I witnessed,
Sadly though I have to agree with you about the "walking around like his S#@T don't stink, that sounds like KW and it gave him a sense of importance when sucking up to the Troopers. But don't be too hard on him, Karma is a boitch.. Trust me his wife wears the pants and rules him with an Iron fist so that could be the reason it looks like he is walking about with a stick up his butt .. LOL and he certainly has always liked the Ladies!

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0 out of 1 people found this review helpful.

.

1ST I want to tell u im not holding a grudge or presenting this after 1 or 2 "run ins". I live very close to there new shop on fitchburg st., and I'm writing this after years of svc.. Also hearing from ANYONE who has used this co.. I understand that somtimes u need your vehical towed, or serviced, with or without your request is not somthing most people r happy about or planned. I know they r just doing their job but, THIS COMPANY IS --HORRIBLE--. their drivers reley on there "SUCK UP ABILITIES" to local authoritys to make a quick buck, also drive like an 85 year old with a brick on the accelorater, and treat your valuable transportation like its an '89 civic on its way to the junkyard. They often sit near the intersections of 495&r20 in the hopes the authorities think they r providing a fast "reputable" svc., while leaving there paying customers and roadside clubs waiting 4 hrs on end. They are really the scum that makes your behind smell. Their drivers treat u like u owe them somthing for paying or using your road side assist to get some help or just for showing up 2-4 hrs late with no valid reason. The owner walks around the city with his nose in the sky like he's the S#%T, but his wife was recintly fired from town hall for IMBEZZILING!!!! I was also told there drivers r paid through commision and they dont even get taxed for it!(I hope the I.R.S. is tuned in and investigates) Really, what kind of people do u think we r dealing with? Not to forget there is a unmarked police S.U.V. constantly in their P.L. (with state police license plate). I wonder why he's there for hrs on end at times, and shortly after he leaves, u c lands trucks speeding towards the highway towing numerous cars and 18 wheelers arriving at their lot? Not to keep pressing on, but I also read in the paper they fired an empleyee for getting injured on the job due to the owners neglect(on a very busy snow day) to inform him of an oil slick that was created by the owner himself!(i would love to work 4 this guy) In short, if u want long wait time, drivers w/poor attitudes, dont know how to drive and to boot: fly, 90% chance of a damiged vehicle while its in their custody, Untrained(or poorly trained) menace behind the wheel, an ufreindly person on the other side of the phone, a owner who pays employees and files taxes illegaly, an un-secured vehicle on their property, someone who hires only the"best", being told a service u already paid for is not enough, and generally the WORST roadside assistance provider in all of Mass., this is the company for you. I would strongly insist that NOBODY uses this company weather requested or non-requested.(remember : If the police call a wrecker, u have the right to refuse and request another on-call tow company.)

1
★☆☆☆☆

1ST I want to tell u im not holding a grudge or presenting this after 1 or 2 "run ins". I live very close to there new shop on fitchburg st., and I'm writing this after years of svc.. Also hearing from ANYONE who has used this co.. I understand that somtimes u need your vehical towed, or serviced, with or without your request is not somthing most people r happy about or planned. I know they r just doing their job but, THIS COMPANY IS --HORRIBLE--. their drivers reley on there "SUCK UP ABILITIES" to local authoritys to make a quick buck, also drive like an 85 year old with a brick on the accelorater, and treat your valuable transportation like its an '89 civic on its way to the junkyard. They often sit near the intersections of 495&r20 in the hopes the authorities think they r providing a fast "reputable" svc., while leaving there paying customers and roadside clubs waiting 4 hrs on end. They are really the scum that makes your behind smell. Their drivers treat u like u owe them somthing for paying or using your road side assist to get some help or just for showing up 2-4 hrs late with no valid reason. The owner walks around the city with his nose in the sky like he's the S#%T, but his wife was recintly fired from town hall for IMBEZZILING!!!! I was also told there drivers r paid through commision and they dont even get taxed for it!(I hope the I.R.S. is tuned in and investigates) Really, what kind of people do u think we r dealing with? Not to forget there is a unmarked police S.U.V. constantly in their P.L. (with state police license plate). I wonder why he's there for hrs on end at times, and shortly after he leaves, u c lands trucks speeding towards the highway towing numerous cars and 18 wheelers arriving at their lot? Not to keep pressing on, but I also read in the paper they fired an empleyee for getting injured on the job due to the owners neglect(on a very busy snow day) to inform him of an oil slick that was created by the owner himself!(i would love to work 4 this guy) In short, if u want long wait time, drivers w/poor attitudes, dont know how to drive and to boot: fly, 90% chance of a damiged vehicle while its in their custody, Untrained(or poorly trained) menace behind the wheel, an ufreindly person on the other side of the phone, a owner who pays employees and files taxes illegaly, an un-secured vehicle on their property, someone who hires only the"best", being told a service u already paid for is not enough, and generally the WORST roadside assistance provider in all of Mass., this is the company for you. I would strongly insist that NOBODY uses this company weather requested or non-requested.(remember : If the police call a wrecker, u have the right to refuse and request another on-call tow company.)

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2 out of 2 people found this review helpful.

.

dont believe the claim of quick service.these guys did a triple a call for my son.he was told an hour wait.....2 hours later these guys show up,,,but they already had a car on the truck.he gets out a hammer and starts hitting the starter and when that doesnt work...he tells my son he will have to wait at least another hour.itsb 10:15,my son just walked through the door.the service request was made at 6:35.........you be the judge

1
★☆☆☆☆

dont believe the claim of quick service.these guys did a triple a call for my son.he was told an hour wait.....2 hours later these guys show up,,,but they already had a car on the truck.he gets out a hammer and starts hitting the starter and when that doesnt work...he tells my son he will have to wait at least another hour.itsb 10:15,my son just walked through the door.the service request was made at 6:35.........you be the judge

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2 out of 2 people found this review helpful.

.

Unfortunately this towing company is out to make top buck.. even to little old ladies! Bad experience and not one ounce of sympathy!

You should be ashamed of yourself!

BEWARE!

1
★☆☆☆☆

Unfortunately this towing company is out to make top buck.. even to little old ladies! Bad experience and not one ounce of sympathy!

You should be ashamed of yourself!

BEWARE!

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2 out of 2 people found this review helpful.

.

No matter the reason, they arrive lickity split. I often refer business to them and always hear back what a pleasant experience it was for my customers.

5
★★★★★

No matter the reason, they arrive lickity split. I often refer business to them and always hear back what a pleasant experience it was for my customers.

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0 out of 1 people found this review helpful.