Curtain Time

The sales people are very enthusiastic helping you pick out what you need, showing you patterns, etc... They will order whatever is not in stock, and assure you it will be in "in 2 weeks." Then when the 2 weeks come and go, be prepared to call, get the runaround, have people promise to call the manufacturer (then they don't), have people promise to call you back, (which they don't.) I guess since you have to pay up front, they don't care whether or not you actually GET your purchase. They've got their money, that's all that seems to count! What makes me mad is I've been through this before with Curtain Time, and decided to give them another go. NEVER again!

Posted 07/09/09 | Report Abuse

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Don't plan on going at 9:30 when they say they open as they don't open until almost 10. Paid cash for purchase and it didn't fit my window, brought back with receipt and they would only give CREDIT back. BE VERY careful what you buy as they keep your money, credit, etc. ONLY give credit to the store back and what if you purchase alot and when you get home they don't fit the windows. BE VERY CAREFUL OF THIS STORE!!!!

Posted 03/16/09 | Report Abuse

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Curtain Time is an amazing store, I've never seen anything like it. There are literally hundreds of curtains on display. The sales help are very friendly, willing to help even the most challenging customer like myself. I just bought a new home and I had 5 rooms to decorate. They spent an entire hour helping me choose the correct size curtains for my windows and their eye for color was perfect. I purchased about $500 worth of curtains, most of which I took with me. There were 6 panels that had to be ordered, but they arrived 2 weeks later with a friendly reminder call from Curtain Time. When I save a little money, I'm returning to by some Hunter Douglas blinds. The store is a true gem.

Posted 11/03/08 | Report Abuse

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Hi, Today I visited Curtain Time and I'm so very glad I did. Their selection is amazing and many items can be purchased right away. I have a house of windows to fill and plan on returning to Curtain Time again soon to make selections for what is left. Prior to going to the store I read the negative reviews here and noted that there are NO negative complaints on the site for the BBB. After reading the reviews here, I went into the store with a preconceived notion that the sales people would be rude and I'm so glad they proved me wrong. I entered with all my color swatches and determined to find curtains. At no time during my visit was I pressured to purchase. The sales associates made wonderful suggestions and they weren't rude when I didn't like what they showed me. Also, over the few hours I was in the store, the owner was there actively assisting the staff and other customers. I found them all to be caring about the business and the service they provide. Further, I ended up saving hundreds of dollars covering my slider by not going custom and even though the sales associate had made several calls on my behalf she was as delightful as ever when I made my final money saving selection. All in all, even if my order runs late I had a wonderful experience at Curtain Time and would recommend them to anyone. They offer a wide selection of ready mades, have experienced friendly staff and reasonably priced custom orders.

Posted 06/23/08 | Report Abuse

2 out of 2 people found this review helpful.

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Sales people are rude, arrogant and some are plain nasty. Their refund policy is terrible (even with receipts, they give you a real hard time with refunds...you have to see the owner, who is very rarely there). I've spent hundreds of dollars there, but no more. The attitude of the sales people totally turns me off.

Posted 05/06/08 | Report Abuse

0 out of 2 people found this review helpful.

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I ordered two sets of curtains in mid-February and was told they would be in in two weeks. Three weeks went by and I did not hear from the store so I called and was told they were on back order and would be in in another week. Two more weeks went by, called again, this time the employee actually called the manufacturer and said (again) they would be shipped in a week. If I hadn't called they would not have contacted me. Now it's late March; I went into the store to cancel my order because the "week" is turning into early April. At that point I was told to come back the next business day (Monday) because "only the owner" could refund money. I will never do business there again and would never recommend the store.

Posted 03/24/08 | Report Abuse

0 out of 2 people found this review helpful.

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I ordered two pairs of curtains, which I paid for in full. I was told they would arrive in two weeks-it has been 5 weeks. The worst part is the first time I called to check, I was told someone would call back, and they didn't. The second time I called, the owner himself admitted there was no record of my order. I understand mistakes are made. The owner called the manufacturer, and found out the curtains were in stock and "said" he arranged for them to arrive the very next day, and that he would call me when they came in. Well, no call all day. I just called again, and of course the owner is off for the weekend. The employee who answered the phone checked, and of course the curtains STILL aren't in. She told me she would call the manufacturer on Monday and call me back. Where have I heard that before? So, I am back to square one, no curtains, and I am out 80 bucks! I have three other rooms in my house that need curtains, but I won't be shopping at Curtain Time again, ever! I would rather spend the extra money at Country Curtains-they seem to care about their customer's satisfaction. Yes, they are more expensive, but I have learned the hard way, you get what you pay for!

Posted 07/14/07 | Report Abuse

1 out of 3 people found this review helpful.

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I ordered a rail for my curtains, was told 2-3 days, it is now 2 weeks and still no rail. Everytime I called and asked about it I was told it should be in tomorrow.

Posted 01/29/07 | Report Abuse

0 out of 2 people found this review helpful.

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The people who work at Curtain time will take the extra time you need to help you choose the curtain fabric that is best suited for your home decor. All curtain treatments can be customer order to any size you need. Short waiting time for finished products. Show room is large and fully stocked with kitchen curtains single rod,double rod. Bedroom window treatments,curtains,drapes, long floor length or short window sill length. They will order special fabrics from forgein countries for you.

Posted 09/21/05 | Report Abuse

2 out of 3 people found this review helpful.

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