Metro Cat Hospital

My cat came from a shelter and had immediate health problems. I went to two different vets that couldn't find anything specifically wrong with my cat. On my first visit to MetroCat Dr. Kaplan did a head to tail exam and ran a few tests. Within days we had answers and were able to come up with a treatment plan. That was four years ago, and I will not go to anyone else.
MetroCat Hospital is clean, professional, has a friendly, caring staff that love the cats. I am always amazed how calm my cat is with Dr. Kaplan, despite the exam, shots or anything else that needs to be done. The office is efficient, always on time and is just so wonderful. I just can't say enough about them.
I have always been able to easily find parking in the area, or the T stop is right there.
I highly recommend MetroCat Hospital. I won't trust anyone else!

Pros: Caring Staff, Great Vets, Easily Accessible, Clean Environment

Posted 11/25/08

My pets have been seen by two of the vets. Both visits were thorough, and each took a great deal of time and talked to me at some length. The first time my cat with more health problems was seen the vet observed all the health issues before being told the cat's whole history. The other vet was also very good with the other cat which is the misbehaved one of the two - couldn't believe he didn't nip at the vet. Well handled on her part. Lifestyle changes for the unhealthy cat were suggested in very non-accusatory ways (cat's overweight). No pressure to buy their food, but a *large* sample bag was given. Actually went back for it because the cats loved it and it is working. Older building and office, but very clean. Surprisingly, parking wasn't a problem (at least late morning) given the Brookline location. Thought the pricing was typical. They are part of a larger vet network (VCA Animal Hospitals), so you also have someone above their head vets to take up issues with if you are not satisfied with your care.

Posted 06/30/08

I love this office. From the friendly, educated front office staff who geniunly care for my cats and know what's going on with them to Dr. Kaplan who has been taking care of my cats for years now. From my cat who has a chronic illness to my healthy cat, Dr. K calls and checks on them on the wkends, responds to any questions, concerns I have promptly no matter how absurd they are.

This place is amazing. Everyone is complaing about their price, but go any where and it's pricey. They are genious, gracious, and all around wonderful.

Pros: great staff, caring, educated

Cons: can be very busy in waiting area

Posted 02/24/08

I was hesitant to go here after seeing the mixed reviews, but after my first visit, I'd shout for them from the rooftops. They ran on time and had impeccably clean exam rooms. The exam was more than adequate, and when I requested extra attention to her teeth, I got it without question. My cat was much more relaxed at a cat-only vet, very inquisitive. (In comparison, at Porter Square Vets, she tried to climb on my head.) My cat was given treats and her nails were clipped. There were two people to hold her for nail clipping and her vaccination, both expertly done. My cat is a hisser, and they were not fazed in the least. When she did not respond to one method of comforting, they tried another, and made sure she was perfectly comfortable before stopping. My vet LOVED my cat, laughed at her attitude, oohed and ahhed over her, introduced me to the two office cats that sleep on the printer and computer monitor, respectively. They did not push me to bring in a stool sample (which I did, and which did cost extra), but informed me it was an option. When I expressed interest in their prescription dental food, they offered me a "sample" . . . which was a quart bag full of food. They have wonderful cat beds and toys for sale, as well as other products they recommend.

I have no investment in this review, other than to offer my five stars. I'm mystified that anyone would give it anything else!

Pros: Location, Standard of Care

Posted 01/21/08

I called for an apointment with my cat which needed alot of hair removed that had been severely entangled and they basically blew me off and gave me numbers of groomers to call because their was not an open eposed wound.

Posted 08/10/07

I've been taking my cats to Metro Cat Hospital for 5 years now, and have never received anything but attentive, caring, and quality service. All of the vets I have seen at Metro Cat Hospital have been far more attuned to cats than other vets I've used (and I used to work for one!). After my mother ran into a dead end with her own vets in Florida, I called Dr. Kaplan and he was able to offer some diagnostic suggestions over the phone about my mother's cat, based on breed, age, general condition, and symptoms, that turned out to be right on. As far as pricing goes, I've comparison shopped around the city and haven't found anyone less expensive. In fact, when my cat had to have surgery to remove an obstruction from her intestine, I transferred her from the Angell Memorial Emergency Clinic to Metro Cat and saved nearly $1000 on the procedure, medications, and hospitalization. I couldn't be happier with Metro Cat!

Pros: personal service, patient and attentive to owners as well as pets

Cons: They only care for cats (which is something of a plus), but it means I have to have a separate vet for my dog.

Posted 01/31/07

I had some issues with this practice, but after notifying them, they seemed genuinely interested in improving. Judge for yourself.

Posted 01/31/07

I took my cat to Metro Cat Hospital when I lived in Brookline, because I didn't have a car, and this was the closest veterinarian that was readily accessible by the T. They were my first vets, so I couldn't really compare them to anyone else, but the office was always friendly, and they provide a complimentary claw-clipping with every exam, which was nice. However, their exams always seemed a bit rushed and cursory, and their prices were expensive, even compared to the vet I used in the bay area (where the cost of living is even higher). Additionally, even though I brought my cat into Metro several times, they *never* diagnosed a cataract that my cat was born with. That cataract was later diagnosed by my vet in the bay area, who was *much* more thorough and careful with his examination of my cat and generally seemed like he cared much more about his patients. Basically, Metro Cat Hospital does a competent job and is conveniently located, but if you have a car, there are probably friendlier, cheaper, and more thorough vets in the Boston area.

Pros: convenient by T, easy metered parking

Cons: overpriced, not thorough, impersonal

Posted 06/13/06