Metro Cat Hospital

My pets have been seen by two of the vets. Both visits were thorough, and each took a great deal of time and talked to me at some length. The first time my cat with more health problems was seen the vet observed all the health issues before being told the cat's whole history. The other vet was also very good with the other cat which is the misbehaved one of the two - couldn't believe he didn't nip at the vet. Well handled on her part. Lifestyle changes for the unhealthy cat were suggested in very non-accusatory ways (cat's overweight). No pressure to buy their food, but a *large* sample bag was given. Actually went back for it because the cats loved it and it is working. Older building and office, but very clean. Surprisingly, parking wasn't a problem (at least late morning) given the Brookline location. Thought the pricing was typical. They are part of a larger vet network (VCA Animal Hospitals), so you also have someone above their head vets to take up issues with if you are not satisfied with your care.

I love this office. From the friendly, educated front office staff who geniunly care for my cats and know what's going on with them to Dr. Kaplan who has been taking care of my cats for years now. From my cat who has a chronic illness to my healthy cat, Dr. K calls and checks on them on the wkends, responds to any questions, concerns I have promptly no matter how absurd they are.

This place is amazing. Everyone is complaing about their price, but go any where and it's pricey. They are genious, gracious, and all around wonderful.

I was hesitant to go here after seeing the mixed reviews, but after my first visit, I'd shout for them from the rooftops. They ran on time and had impeccably clean exam rooms. The exam was more than adequate, and when I requested extra attention to her teeth, I got it without question. My cat was much more relaxed at a cat-only vet, very inquisitive. (In comparison, at Porter Square Vets, she tried to climb on my head.) My cat was given treats and her nails were clipped. There were two people to hold her for nail clipping and her vaccination, both expertly done. My cat is a hisser, and they were not fazed in the least. When she did not respond to one method of comforting, they tried another, and made sure she was perfectly comfortable before stopping. My vet LOVED my cat, laughed at her attitude, oohed and ahhed over her, introduced me to the two office cats that sleep on the printer and computer monitor, respectively. They did not push me to bring in a stool sample (which I did, and which did cost extra), but informed me it was an option. When I expressed interest in their prescription dental food, they offered me a "sample" . . . which was a quart bag full of food. They have wonderful cat beds and toys for sale, as well as other products they recommend.

I have no investment in this review, other than to offer my five stars. I'm mystified that anyone would give it anything else!

I called for an apointment with my cat which needed alot of hair removed that had been severely entangled and they basically blew me off and gave me numbers of groomers to call because their was not an open eposed wound.

I had some issues with this practice, but after notifying them, they seemed genuinely interested in improving. Judge for yourself.