If I could give negative stars for this review, I would. I brought my Silky Terrier in to boarded and groomed. When I picked him up the next day, he had been shaved bald. They told me his hair was too matted and that they couldn't do anything about it, so they shaved it instead. They never called me to ask if this was alright with me, they just went ahead and did it on their own. I asked for his hair to be trimmed, but they shaved everything off. If he was matted, they should have done nothing and told me the situation. Instead, he was unrecognizable when I picked him up. The girl behind the desk said "sorry, but we're not professional groomers". If they're not professional groomers, then why advertise that they groom on their website? I discovered later when I got home that he had been cut multiple times with the electric razor they used to shave his face and ears. The hair around his mouth and legs was hacked, pieces were very uneven and it looked like a seven year old had been doing the trimming. He won't eat or drink and he is obviously very upset from this experience. I would never recommend this place to anyone. Please stay away and save your pet the pain.
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