Balise Mazda

★★★★☆
  • 635 Riverdale Street

    West Springfield, MA 01089

    Map & Directions
  • 413-732-2167

About Balise Mazda

Categories
  • Auto Dealers
Details
  • Mazda
Hours
M-F 9am-9pm, Sa 9am-6pm, Su 11am-6pm
Special Offer
Call Today
Phones
  • Fax (413-731-9728)

Automotive

Automotive
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Helped a friend purchase a car from here. We had a tremendously kind salesperson (Thomas). My only issue is that I feel like they over-promised on their ability to get my friend the 0.9% Mazda incentive. She was very clear and honest about

3
★★★★★

Helped a friend purchase a car from here. We had a tremendously kind salesperson (Thomas). My only issue is that I feel like they over-promised on their ability to get my friend the 0.9% Mazda incentive. She was very clear and honest about

.

I have purchased two cars from Balise Mazda, one new and the other used and both times everything was simple and easy. Nice to buy a car without hassles. I use the service department but haven't needed anything other than regular oil

3
★★★★★

I have purchased two cars from Balise Mazda, one new and the other used and both times everything was simple and easy. Nice to buy a car without hassles. I use the service department but haven't needed anything other than regular oil

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I just got my first new car and I'm so excited. I compared a bunch of cars I decided that the Mazda3 was the one I liked the best. Then I sent in an Internet price request and several dealers contacted me. The first dealer I visited had the lowest price but after I got there the price changed to a much higher price and I wasn't feeling comfortable with the salesperson. My next stop was Balise and the salesperson was helpful and laid back, not pushy at all. Best of all the price was exactly what they emailed me. That was refreshing after the experience at the other dealer. They made me feel good about my purchase even though I was probably a pain since I couldn't decide on a color. Thank you Balise Mazda I love my new car.

5
★★★★★

I just got my first new car and I'm so excited. I compared a bunch of cars I decided that the Mazda3 was the one I liked the best. Then I sent in an Internet price request and several dealers contacted me. The first dealer I visited had the lowest price but after I got there the price changed to a much higher price and I wasn't feeling comfortable with the salesperson. My next stop was Balise and the salesperson was helpful and laid back, not pushy at all. Best of all the price was exactly what they emailed me. That was refreshing after the experience at the other dealer. They made me feel good about my purchase even though I was probably a pain since I couldn't decide on a color. Thank you Balise Mazda I love my new car.

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.

Their service fails on several counts: I've had an intense two years with these guys, but the final straw was learning that the problem they charged me about $800 for a fuel pump in the gas tank and spark plugs turned out to be a head gasket, and one of the new plugs was broken. They returned my car with my front bumper attached with epoxy rather than the clips used by Mazda. I never went in there with a hundred dollar worth of needs where they didn't find another several hundred dollars to charge.

Go somewhere else to verify any big work, they have proven to be unreliable in my experience.

1
★☆☆☆☆

Their service fails on several counts: I've had an intense two years with these guys, but the final straw was learning that the problem they charged me about $800 for a fuel pump in the gas tank and spark plugs turned out to be a head gasket, and one of the new plugs was broken. They returned my car with my front bumper attached with epoxy rather than the clips used by Mazda. I never went in there with a hundred dollar worth of needs where they didn't find another several hundred dollars to charge.

Go somewhere else to verify any big work, they have proven to be unreliable in my experience.

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0 out of 1 people found this review helpful.

.

Just got my new Mazda3 from Balise. It's only the second car I have purchased but they made it easy without the games I found at the other dealer I shopped.. My salesperson wasn't pushy and actually could answer my questions. I only have a couple hundred miles on my car so far but I love it. I will recommend Balise Mazda to my friends who also love my new car,

5
★★★★★

Just got my new Mazda3 from Balise. It's only the second car I have purchased but they made it easy without the games I found at the other dealer I shopped.. My salesperson wasn't pushy and actually could answer my questions. I only have a couple hundred miles on my car so far but I love it. I will recommend Balise Mazda to my friends who also love my new car,

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1 out of 1 people found this review helpful.

.

Just got my new Mazda3 from Balise. It's only the second car I have purchased but they made it easy without the games I found at the other dealer I shopped.. My salesperson wasn't pushy and actually could answer my questions. I only have a

3
★★★★★

Just got my new Mazda3 from Balise. It's only the second car I have purchased but they made it easy without the games I found at the other dealer I shopped.. My salesperson wasn't pushy and actually could answer my questions. I only have a

.

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2 hours later called with a $758 estimate. When we got upset that they had not checked out the car thoroughly the first time and things got heated (and admittedly we used some profanities) they refused to fix our car and told us it was unsafe to drive and that we should have it towed. Then when I filed a BBB complaint they were bold faced liars and said that we had refused to have the car serviced. These people put my family at risk in driving an unsafe car and then have the nerve to lie about. Do yourself a favor and stay far away from them. Buy from Modern Motors Mazda in Thomaston CT, I wish I had!!

1
★☆☆☆☆

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2 hours later called with a $758 estimate. When we got upset that they had not checked out the car thoroughly the first time and things got heated (and admittedly we used some profanities) they refused to fix our car and told us it was unsafe to drive and that we should have it towed. Then when I filed a BBB complaint they were bold faced liars and said that we had refused to have the car serviced. These people put my family at risk in driving an unsafe car and then have the nerve to lie about. Do yourself a favor and stay far away from them. Buy from Modern Motors Mazda in Thomaston CT, I wish I had!!

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0 out of 1 people found this review helpful.

.

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2

3
★★★★★

These guys are liars and crooks! Buyers beware you do NOT want to do business with this dealer. We purchased 2 cars from Balise and have been loyal customers for 10+ years and after an accident they called with a $210 estimate and then 2

.

Do not go to Balise Mazda and if for some reason you have to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwork on a car), claim that you

3
★★★★★

Do not go to Balise Mazda and if for some reason you have to, do not work with Ashley. She will lie to you, whine at you, and, if you dare to ask for her to do some work (such as provide you with the paperwork on a car), claim that you

.

I leased a Mazda from them for 2.5 years. I started seeing much better lease deals on TV right after I signed up for it, and called asking if I could get some consideration on my deal, since this deal was offered 2 weeks later. Long story short, the managers there don't really know what they are doing! They turned me down several times, including twice when I wanted to trade in my lease 6 months early to buy a car from them! I liked the Mazda car, but not the management. The saleswoman who worked with me to figure out if I could afford to buy a car from them, was really nice, and I feel bad that she is hampered by such mismanagement. The manager actually told me to stay in my lease and NOT buy a car from them! So, I didn't! I went to Gary Rome Kia and got the car that fit me perfectly, and got it for the same amount of payment as my former lease. Plus, they bought my car from me for the amount of my lease remaining, which almost no one else wanted to do. DO your homework! If you want to buy a Mazda, don't be bushwhacked by these managers, if they pull the old "that's as low as we can go" routine on you! Walk out, and don't look back.

1
★☆☆☆☆

I leased a Mazda from them for 2.5 years. I started seeing much better lease deals on TV right after I signed up for it, and called asking if I could get some consideration on my deal, since this deal was offered 2 weeks later. Long story short, the managers there don't really know what they are doing! They turned me down several times, including twice when I wanted to trade in my lease 6 months early to buy a car from them! I liked the Mazda car, but not the management. The saleswoman who worked with me to figure out if I could afford to buy a car from them, was really nice, and I feel bad that she is hampered by such mismanagement. The manager actually told me to stay in my lease and NOT buy a car from them! So, I didn't! I went to Gary Rome Kia and got the car that fit me perfectly, and got it for the same amount of payment as my former lease. Plus, they bought my car from me for the amount of my lease remaining, which almost no one else wanted to do. DO your homework! If you want to buy a Mazda, don't be bushwhacked by these managers, if they pull the old "that's as low as we can go" routine on you! Walk out, and don't look back.

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0 out of 1 people found this review helpful.

.

This is where I bought my vehicle. I really like the service you get with Balise. They are willing to work with you but not in an obnoxious way. I would buy another vehicle here!

4
★★★★☆

This is where I bought my vehicle. I really like the service you get with Balise. They are willing to work with you but not in an obnoxious way. I would buy another vehicle here!

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1 out of 1 people found this review helpful.

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