A-Z Auto Center

★★★★★
  • 47 Richdale Ave

    Cambridge, MA 02140

    Map & Directions
  • 617-354-3680

Automotive

Automotive
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Extremely warm, helpful, and professional. I never write online reviews but I was so impressed with A-Z Auto Center that I thought it merited my setting up a Citysearch account.\r
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My car needed over $6,000 in repairs after it was

3
★★★★★

Extremely warm, helpful, and professional. I never write online reviews but I was so impressed with A-Z Auto Center that I thought it merited my setting up a Citysearch account.\r
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My car needed over $6,000 in repairs after it was

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I came to A-Z Auto Center after being in an accident. The process was very overwhelming, but the staff at A-Z made it so easy. They handled everything from to rental car to dealing directly with the insurance company. I picked up my car

3
★★★★★

I came to A-Z Auto Center after being in an accident. The process was very overwhelming, but the staff at A-Z made it so easy. They handled everything from to rental car to dealing directly with the insurance company. I picked up my car

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Two weeks ago I was driving my brand new 2012 KIA Sportage when a car slams into the rear of my new shiny car. I was so upset when I brought my car to A-Z Auto Center to get repaired they assured me it would look brand new again, Everyone

3
★★★★★

Two weeks ago I was driving my brand new 2012 KIA Sportage when a car slams into the rear of my new shiny car. I was so upset when I brought my car to A-Z Auto Center to get repaired they assured me it would look brand new again, Everyone

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Freddy and Ahmad at A-Z made my 26-year-old VW look like a new car. The work exceeded my expectations and the price was very reasonable. Everyone who sees the car is amazed.

Fantastic work. Highly recommended.

5
★★★★★

Freddy and Ahmad at A-Z made my 26-year-old VW look like a new car. The work exceeded my expectations and the price was very reasonable. Everyone who sees the car is amazed.

Fantastic work. Highly recommended.

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They did everything perfectly, fixing the problem, handling insurance claim, cleaning the car, Recommend !

2
★★★★★

They did everything perfectly, fixing the problem, handling insurance claim, cleaning the car, Recommend !

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My car, a 1997 Toyota Camry, was ""repaired"" over the Fourth of July weekend at a local repair shop. The ""Check Engine"" light was on. A-Z was closed and I had to drive the car over the weekend. The repairs at the local repair shop cost me $2088. Also the mechanic told me I had to return after he returned from vacation because there was a leak in my transmission and would either have to get a new transmission, have it rebuilt, or have it sealed. I opted for the cheapest and said I would return when he got back from vacation..\r
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I was a little concerned that I had been taken advantage of, so on the Monday following the weekend I went to see Lee at A-Z. He told me my car ""repair"" was the worst case of fraud he had ever seen. In fact, of the $2088, he said about $100 worth of work had been done on the car. He said the car needed only about $300 worth of work, that the transmission was not leaking and did not need any repair. \r
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He suggested I call my credit card to cancel the first charge and agreed to take photographs of the car that would indicate the original ""repairs"" had not been done. I did that and before the original mechanic was notified, he returned from his vacation and telephoned me to tell me I should bring my car in for the transmission repair, because he had told me it would only run for about three more weeks and we were coming up on that. I then told him I was disputing the charges.\r
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To make a long story short, after an exchange of letters and photographs with my credit card company, with Lee's help at every step, my card was not charged. I thought that was the end of it, but after the credit card company settled the matter, the mechanic from the first repair shop telephoned me and told me I should ""do the right thing"" and pay him for the work he did and the parts he purchased. He said he had the receipts for the parts he installed. I asked him to send them to me. When he did, I took them to Lee, who reviewed them and suggested one had been doctored. He suggested I contact the wholesaler where the parts had been purchased, Atlantic Toyota, to see if I could verify the receipts. I did contact Atlantic and they immediately verified that the receipt indicating a part that the first mechanic said cost about $350 was forged or altered. They confirmed that the part had never been purchased from them by my original ""repair"" shop. In fact, they said the part ""retailed"" at $108. They were as helpful as A-Z in that they expressed their disappointment in the fact that shops like the one I went to originally gave the whole industry a bad name and they indicated they would not do business with the first repair shop in the future. \r
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I don't know why a person who had lost his case with the credit card company would pursue the matter with a forged receipt, but without Lee's knowledge and cooperation, I would never have even thought to question the involces. So I guess I'll continue to have by car fixed at A-Z and buy the next one at Atlantic Toyota!!!! and if you go to any other shop to have your car fixed, make sure you ask to see the invoice for the cost of the parts -- and then check it with the parts supplier!!!!!

2
★★★★★

My car, a 1997 Toyota Camry, was ""repaired"" over the Fourth of July weekend at a local repair shop. The ""Check Engine"" light was on. A-Z was closed and I had to drive the car over the weekend. The repairs at the local repair shop cost me $2088. Also the mechanic told me I had to return after he returned from vacation because there was a leak in my transmission and would either have to get a new transmission, have it rebuilt, or have it sealed. I opted for the cheapest and said I would return when he got back from vacation..\r
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I was a little concerned that I had been taken advantage of, so on the Monday following the weekend I went to see Lee at A-Z. He told me my car ""repair"" was the worst case of fraud he had ever seen. In fact, of the $2088, he said about $100 worth of work had been done on the car. He said the car needed only about $300 worth of work, that the transmission was not leaking and did not need any repair. \r
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He suggested I call my credit card to cancel the first charge and agreed to take photographs of the car that would indicate the original ""repairs"" had not been done. I did that and before the original mechanic was notified, he returned from his vacation and telephoned me to tell me I should bring my car in for the transmission repair, because he had told me it would only run for about three more weeks and we were coming up on that. I then told him I was disputing the charges.\r
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To make a long story short, after an exchange of letters and photographs with my credit card company, with Lee's help at every step, my card was not charged. I thought that was the end of it, but after the credit card company settled the matter, the mechanic from the first repair shop telephoned me and told me I should ""do the right thing"" and pay him for the work he did and the parts he purchased. He said he had the receipts for the parts he installed. I asked him to send them to me. When he did, I took them to Lee, who reviewed them and suggested one had been doctored. He suggested I contact the wholesaler where the parts had been purchased, Atlantic Toyota, to see if I could verify the receipts. I did contact Atlantic and they immediately verified that the receipt indicating a part that the first mechanic said cost about $350 was forged or altered. They confirmed that the part had never been purchased from them by my original ""repair"" shop. In fact, they said the part ""retailed"" at $108. They were as helpful as A-Z in that they expressed their disappointment in the fact that shops like the one I went to originally gave the whole industry a bad name and they indicated they would not do business with the first repair shop in the future. \r
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I don't know why a person who had lost his case with the credit card company would pursue the matter with a forged receipt, but without Lee's knowledge and cooperation, I would never have even thought to question the involces. So I guess I'll continue to have by car fixed at A-Z and buy the next one at Atlantic Toyota!!!! and if you go to any other shop to have your car fixed, make sure you ask to see the invoice for the cost of the parts -- and then check it with the parts supplier!!!!!

Pros: Helpful and Honest

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I had an excellent experience with this place, overall. I would recommend it to anyone needing body work.

2
★★★★★

I had an excellent experience with this place, overall. I would recommend it to anyone needing body work.

Pros: Accomodating service/staff, excellent quality of work, fast

Cons: Parking can be scary, and deter people

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They were very accommodating, helping to negotiate with my insurance company and trying to meet a deadline so I could have my car back in time for the weekend.

I would definitely go to this shop again!

2
★★★★★

They were very accommodating, helping to negotiate with my insurance company and trying to meet a deadline so I could have my car back in time for the weekend.

I would definitely go to this shop again!

Pros: Great Service!

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I brought my car to A-Z Auto Center for the first time after a collision in which my rear bumper was damaged. They dealt directly with the insurance company for me and did a great job with the repair and the finish work. The car looks like new.\r
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What most impressed me though was my experience there after the car was repaired. My car was at the garage for a little over a week, and when I went to pick it up, I noticed some minor dents and scratches on the passenger side door, which I was fairly certain had not been there before. Lee looked at the door with me and was equally certain that the dents and scratches did not happen in his care. It is standard procedure that A-Z would have taken photos of the car when it was first brought in, but in this case, the photos were undated. So we amicably agreed that Lee would contact my insurance inspector and ask for his photos of my car after the accident. But as it turned out, the inspector didn't get any pictures of the passenger side door. So there was just no way to prove either case. And, in fact, Lee could have lied to me and told me there were photos showing the damage -- I would have had to take his word for it. But instead, Lee voluntarily took the car back and repaired the scratches and dents at his own expense -- and then even buffed out a few other scrapes he saw and washed the car for me before I returned to pick it up. That kind of courtesy, honesty and personal responsibility is so rare. I wouldn't go anywhere else.\r
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2
★★★★★

I brought my car to A-Z Auto Center for the first time after a collision in which my rear bumper was damaged. They dealt directly with the insurance company for me and did a great job with the repair and the finish work. The car looks like new.\r
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What most impressed me though was my experience there after the car was repaired. My car was at the garage for a little over a week, and when I went to pick it up, I noticed some minor dents and scratches on the passenger side door, which I was fairly certain had not been there before. Lee looked at the door with me and was equally certain that the dents and scratches did not happen in his care. It is standard procedure that A-Z would have taken photos of the car when it was first brought in, but in this case, the photos were undated. So we amicably agreed that Lee would contact my insurance inspector and ask for his photos of my car after the accident. But as it turned out, the inspector didn't get any pictures of the passenger side door. So there was just no way to prove either case. And, in fact, Lee could have lied to me and told me there were photos showing the damage -- I would have had to take his word for it. But instead, Lee voluntarily took the car back and repaired the scratches and dents at his own expense -- and then even buffed out a few other scrapes he saw and washed the car for me before I returned to pick it up. That kind of courtesy, honesty and personal responsibility is so rare. I wouldn't go anywhere else.\r
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Pros: Will bend over backwards to make the customer happy

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I needed serious body work on my car to the tune of $3300 or so. A-Z was walking distance and had great reviews, so I brought my car here while I was on vacation. They did a good job handling all the insurance paperwork and additional negotiations needed for extra repair costs needed, and the work they did was up to par with what I expected the finished work to look like.

But I'm dinging 2 stars because... They told me it would be done in 2 weeks, for sure, right when I got back in town. 2 weeks later, I called and was told it would be ready in 2 more days. 2 more days later, nobody called me to tell me they needed 2 more days. 2 days later, I call them and they told me it should be ready the following Monday. The following Monday I called and they told me it would be ready tomorrow, which finally, it was ready, 8 days later than I expected (which isn't terrible I suppose).

However - I really hate being jerked around like that over and over. I really let down some people in my life when I had to cancel on them repeatedly as a result believing my car would be ready when Lee said it would be ready. Granted, it may have been out of A-Z's control as to when parts were to be delivered, but the least they could have done is to be proactive and contacted me so that I could have stopped believing my car would be ready when it wasn't.

1
★★★☆☆

I needed serious body work on my car to the tune of $3300 or so. A-Z was walking distance and had great reviews, so I brought my car here while I was on vacation. They did a good job handling all the insurance paperwork and additional negotiations needed for extra repair costs needed, and the work they did was up to par with what I expected the finished work to look like.

But I'm dinging 2 stars because... They told me it would be done in 2 weeks, for sure, right when I got back in town. 2 weeks later, I called and was told it would be ready in 2 more days. 2 more days later, nobody called me to tell me they needed 2 more days. 2 days later, I call them and they told me it should be ready the following Monday. The following Monday I called and they told me it would be ready tomorrow, which finally, it was ready, 8 days later than I expected (which isn't terrible I suppose).

However - I really hate being jerked around like that over and over. I really let down some people in my life when I had to cancel on them repeatedly as a result believing my car would be ready when Lee said it would be ready. Granted, it may have been out of A-Z's control as to when parts were to be delivered, but the least they could have done is to be proactive and contacted me so that I could have stopped believing my car would be ready when it wasn't.

Pros: Good work, handled insurance paperwork great

Cons: Delayed repairs and left me hanging

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These guys are who you go to if you want things done right. After fixing my door and front fender there was a problem with my window. I took it back and they fixed it without any hassle. They were easy to deal with and worked with my insurance company to ease the burden on me. Great Job!

2
★★★★★

These guys are who you go to if you want things done right. After fixing my door and front fender there was a problem with my window. I took it back and they fixed it without any hassle. They were easy to deal with and worked with my insurance company to ease the burden on me. Great Job!

Pros: Easy to deal with, Friendly, Excellent job

Cons: What are the drawbacks?

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got my oil changed. cost about $36.40 for regular oil on an old honda. not sure how good or bad that is price wise but in terms of service they seem to go that extra step. they looked at a lot of things such as my hood latch, my squeaky doors, my a/c fan and he said something that i liked, ""we didn't want to just fix everything and then stick you with a big bill. we'll get the pricing and then you decide."" so they are very guarded when it comes to customer's wallets!\r
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even the receptionist (i think it's hanaa) was very professional and seemed to be familiar with some of technicalities of the job. this helped her schedule me in as my car had some peculiarities which she sniffed out.

2
★★★★★

got my oil changed. cost about $36.40 for regular oil on an old honda. not sure how good or bad that is price wise but in terms of service they seem to go that extra step. they looked at a lot of things such as my hood latch, my squeaky doors, my a/c fan and he said something that i liked, ""we didn't want to just fix everything and then stick you with a big bill. we'll get the pricing and then you decide."" so they are very guarded when it comes to customer's wallets!\r
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even the receptionist (i think it's hanaa) was very professional and seemed to be familiar with some of technicalities of the job. this helped her schedule me in as my car had some peculiarities which she sniffed out.

Pros: good service, threw in little extras

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Amazing service. They handled the insurance company for me, and were responsive even though the job was difficult (it's an old car, and the first parts they ordered were damaged and the color was tough to match - but they did). They also returned the car washed, detailed, and polished. Very nice people too, great to deal with.

2
★★★★★

Amazing service. They handled the insurance company for me, and were responsive even though the job was difficult (it's an old car, and the first parts they ordered were damaged and the color was tough to match - but they did). They also returned the car washed, detailed, and polished. Very nice people too, great to deal with.

Pros: friendly, job looks great, handled insurance

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I am a 17 year old, new car driver. I have a 2001 Nissan Maxima and i brought my car to A-Z Auto Repair to have my new Halo Headlights installed. The people in the office were awesome, real kind and professional. When i called the place the mechanic that i talked to on the phone knew exactly what i was talking about and gave me an estimate on the phone. When i arrived at the place he took a look at my headlights and said that they can be installed. I went back the next day and had them installed. I paid the same price he had estimated to me on the phone. Everyone at A-Z auto repair was incredible, and a great help! I would highly recommend them to anybody. Now since im being honest here the left headlight did have a small slight scratch that wasn't there when i purchased them. This scratch is barely noticeable but since I'm being honest i thought i should include this. Anyways other than that they did a Great job and that scratch doesn't even bother me. like i said barely noticeable! OVERALL these people were AWESOME, FRIENDLY, and I HIGHLY RECOMMEND THEM!

2
★★★★★

I am a 17 year old, new car driver. I have a 2001 Nissan Maxima and i brought my car to A-Z Auto Repair to have my new Halo Headlights installed. The people in the office were awesome, real kind and professional. When i called the place the mechanic that i talked to on the phone knew exactly what i was talking about and gave me an estimate on the phone. When i arrived at the place he took a look at my headlights and said that they can be installed. I went back the next day and had them installed. I paid the same price he had estimated to me on the phone. Everyone at A-Z auto repair was incredible, and a great help! I would highly recommend them to anybody. Now since im being honest here the left headlight did have a small slight scratch that wasn't there when i purchased them. This scratch is barely noticeable but since I'm being honest i thought i should include this. Anyways other than that they did a Great job and that scratch doesn't even bother me. like i said barely noticeable! OVERALL these people were AWESOME, FRIENDLY, and I HIGHLY RECOMMEND THEM!

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I cannot say enough good things about this shop. Friendly, courteous and extremely helpful. After an unfortunately accident, my car looks brand new. Thanks to Lee, Freddy and the rest at A-Z!

2
★★★★★

I cannot say enough good things about this shop. Friendly, courteous and extremely helpful. After an unfortunately accident, my car looks brand new. Thanks to Lee, Freddy and the rest at A-Z!

Pros: Excellent and helpful staff

Cons: I only see them when something bad happens to my car.

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A-Z treats their customers like family. I have been a customer of A-Z for almost ten years. They've always been honest, trustworthy, straight forward, and wonderful to deal with. I've brought 3 cars I've owned there, and would refer anyone in a heartbeat. \r
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Their work is impeccable, their service is outstanding. Car trouble can be stressful (especially if it's an accident) and they make it an easier experience. From the folks in the office to the folks in the shop, A-Z is well run, efficient, and provide excellent customer service. They always do right by the customer. I would never go anywhere else; you just can't beat them!

2
★★★★★

A-Z treats their customers like family. I have been a customer of A-Z for almost ten years. They've always been honest, trustworthy, straight forward, and wonderful to deal with. I've brought 3 cars I've owned there, and would refer anyone in a heartbeat. \r
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Their work is impeccable, their service is outstanding. Car trouble can be stressful (especially if it's an accident) and they make it an easier experience. From the folks in the office to the folks in the shop, A-Z is well run, efficient, and provide excellent customer service. They always do right by the customer. I would never go anywhere else; you just can't beat them!

Pros: quick, efficient, flawless work

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I've only been to A-Z once, and I had a great experience. The staffs are very friendly and helpful. They charged a fair price and went above and beyond to make sure that you get a top-notch service(evident by how many thank you letters they got from their customers)\r
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I went there to have my door fixed, since the skin got warped after a minor accident. After the insurance was cleared(and they help me with insurance as well), it took them 2 days(may even be less) to actually fix the door, and the door looks as good as new. And not only that, they even cleaned the interior of my car, and I feel the excitement of driving a new car again. Thank you A-Z!

2
★★★★★

I've only been to A-Z once, and I had a great experience. The staffs are very friendly and helpful. They charged a fair price and went above and beyond to make sure that you get a top-notch service(evident by how many thank you letters they got from their customers)\r
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I went there to have my door fixed, since the skin got warped after a minor accident. After the insurance was cleared(and they help me with insurance as well), it took them 2 days(may even be less) to actually fix the door, and the door looks as good as new. And not only that, they even cleaned the interior of my car, and I feel the excitement of driving a new car again. Thank you A-Z!

Pros: Great and fast work, friendly staffs

Cons: No cons

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I brought my car in and they could not have been more helpful. They made my car look brand new>>> I hope that I dont have to go back soon. But if i do ever have a problem again A-Z is thew only place that I would go.

2
★★★★★

I brought my car in and they could not have been more helpful. They made my car look brand new>>> I hope that I dont have to go back soon. But if i do ever have a problem again A-Z is thew only place that I would go.

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I believe A-Z in Cambridge is the top Auto Center in the city. Iv'e been using their services for years now and each time I visit, I feel like I'm treated well, get a good deal, and more importantly, my car(s) will be fixed to my satisfaction. Lee, Roi and Jody are all great to deal with and even though it not a place I look forward to having to go, when I do, I am pleased to know I will see friendly faces.\r

2
★★★★★

I believe A-Z in Cambridge is the top Auto Center in the city. Iv'e been using their services for years now and each time I visit, I feel like I'm treated well, get a good deal, and more importantly, my car(s) will be fixed to my satisfaction. Lee, Roi and Jody are all great to deal with and even though it not a place I look forward to having to go, when I do, I am pleased to know I will see friendly faces.\r

Pros: All

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We had our car fixed here, and they did it faster than they estimated, and it looked really good. They gave good advice, too, on what was necessary or unnecessary work, and didn't try to talk us into more expensive work.\r
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Only been here once, but I'm pretty happy with the results. A good business interaction.

2
★★★★★

We had our car fixed here, and they did it faster than they estimated, and it looked really good. They gave good advice, too, on what was necessary or unnecessary work, and didn't try to talk us into more expensive work.\r
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Only been here once, but I'm pretty happy with the results. A good business interaction.

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I would definitely tell any of my friends to go to A-Z Autobody. They did a great job on my car. They also where very quick and they have great customer service. My car looks like new again. You would never know there was an accident. I have got my autobody work done at other places in the past and I was never so pleased with the work done here. Thank you very much!

2
★★★★★

I would definitely tell any of my friends to go to A-Z Autobody. They did a great job on my car. They also where very quick and they have great customer service. My car looks like new again. You would never know there was an accident. I have got my autobody work done at other places in the past and I was never so pleased with the work done here. Thank you very much!

Pros: Fast Service, great work and great customer service.

Cons: no cons

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Took my car in, to get a rear passenger side panel repaired after being side swiped by another car switching lanes in to me. 2 weeks later, done. NO HASSLE, NO STRESS, NO PROBLEMS.They work with Hertz which will come to pick you up and drive you back when you drop the rental of. The car looks great, the colors match like nothing ever happened. Honestly, what else is there? If you need body work done look no further...

2
★★★★★

Took my car in, to get a rear passenger side panel repaired after being side swiped by another car switching lanes in to me. 2 weeks later, done. NO HASSLE, NO STRESS, NO PROBLEMS.They work with Hertz which will come to pick you up and drive you back when you drop the rental of. The car looks great, the colors match like nothing ever happened. Honestly, what else is there? If you need body work done look no further...

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My Jeep was recently struck by a drunk driver while parked in front of my house. It was in great shape previously, but an older model (2000 Cherokee) that I had completelly paid off. Needless to say, I was pretty worried about the damage that was done and the chance that it would get totalled just because it was older. All I can say is A-Z put my mind completely at ease! From the moment I talked to them, I knew everything was going to be ok. They took it upon themselves to not only make sure my vehicle was fixed right, but make sure that I got what I wanted most; my vehicle back in pre-crash shape. I got all that and more! My Jeep actually handles better than it has in years! Best of all, they didn't just push me through an assembly line of repairs, but were eager to start a relationship not only with me, but with my vehicle. Top-notch work and top-notch customer service from people that care about your needs and concerns along the way. I've been looking for a great mechanic in the Boston area, and now that I've been to A-Z, I won't be going anywhere else!!!

2
★★★★★

My Jeep was recently struck by a drunk driver while parked in front of my house. It was in great shape previously, but an older model (2000 Cherokee) that I had completelly paid off. Needless to say, I was pretty worried about the damage that was done and the chance that it would get totalled just because it was older. All I can say is A-Z put my mind completely at ease! From the moment I talked to them, I knew everything was going to be ok. They took it upon themselves to not only make sure my vehicle was fixed right, but make sure that I got what I wanted most; my vehicle back in pre-crash shape. I got all that and more! My Jeep actually handles better than it has in years! Best of all, they didn't just push me through an assembly line of repairs, but were eager to start a relationship not only with me, but with my vehicle. Top-notch work and top-notch customer service from people that care about your needs and concerns along the way. I've been looking for a great mechanic in the Boston area, and now that I've been to A-Z, I won't be going anywhere else!!!

Pros: Top-Notch Repairs, Top-Notch Customer Service, Compassionate and Friendly Staff

Cons: None - they deserve all of the praise that they get!

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OK so some guy hits my car. I panic. I call a-z auto center and my car arrives at the shop 45 minutes later. I go in and immdediatly get waited on. You walk in and is like your family! After a short conversation i fill out some paper work and give them my claim # for my insurance company. GUESS WHAT?? Its that simple and care free. I am introduced to the team who is going to be working on my car. Everyone is so nice and understanding about my concerns. My wonderful autobody team called me with updates every few days and dealt with my insurance adjuster. All i had to do was sit back and relax. After my car was done I got a call right away. I picked up my car. When i got there i was greeted and they took them time to go over what was done and why. I recieved my keys and got into my car. Guess what!! my car was completly vaccumed and cleaned and it smells GREAT!! I am so satisfied that i would never go anywhere else. I would have my car taken there any day and I live on the south shore thats alittle more than 10 miles away from cambridge but its worth it. Dont make a mistake and go somewhere else. You will regret it!

2
★★★★★

OK so some guy hits my car. I panic. I call a-z auto center and my car arrives at the shop 45 minutes later. I go in and immdediatly get waited on. You walk in and is like your family! After a short conversation i fill out some paper work and give them my claim # for my insurance company. GUESS WHAT?? Its that simple and care free. I am introduced to the team who is going to be working on my car. Everyone is so nice and understanding about my concerns. My wonderful autobody team called me with updates every few days and dealt with my insurance adjuster. All i had to do was sit back and relax. After my car was done I got a call right away. I picked up my car. When i got there i was greeted and they took them time to go over what was done and why. I recieved my keys and got into my car. Guess what!! my car was completly vaccumed and cleaned and it smells GREAT!! I am so satisfied that i would never go anywhere else. I would have my car taken there any day and I live on the south shore thats alittle more than 10 miles away from cambridge but its worth it. Dont make a mistake and go somewhere else. You will regret it!

Pros: Great guys,awesome customer service, compassionate, friendly atmosphere,great communication

Cons: Little parking. If you dont like to parallel park they will help you! just ask

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Excellent! They are the best place to go for auto body repair work. They treated my Honda Accord well the two times I needed work done over the years.

2
★★★★★

Excellent! They are the best place to go for auto body repair work. They treated my Honda Accord well the two times I needed work done over the years.

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Very attentive and specific to each individual needs. Not open on Saturdays but they still came out and appraised my car on that day just for me. Thorough at explaning every cost and details of work. Very professional and everything was fixed in a timely manner. When picked up: the car was cleaned/washed inside and out. The paint job was perfect (white is the hardest color to match). I also had small scratches and they cleaned that up for FREE! Very friendly. Best customer service.

2
★★★★★

Very attentive and specific to each individual needs. Not open on Saturdays but they still came out and appraised my car on that day just for me. Thorough at explaning every cost and details of work. Very professional and everything was fixed in a timely manner. When picked up: the car was cleaned/washed inside and out. The paint job was perfect (white is the hardest color to match). I also had small scratches and they cleaned that up for FREE! Very friendly. Best customer service.

Pros: Excellent quality of work, Best customer service!

Cons: waiting area is bit small

.

I was very wary of getting my car fixed after I had a horrible incident with a previous body shop. I was very careful in searching them out, mainly by using the reviews on this site, and I am glad I did. Take my word for it, the quality and service blew my mind, they used no after-market body parts; all new. Great customer service and helpful knowledgable staff....the car looks brand new. It almost makes me want to get into another accident so I can use them again.\r
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Thanks again guys!\r
\r
Jeff Anderson\r
Arlington MA

2
★★★★★

I was very wary of getting my car fixed after I had a horrible incident with a previous body shop. I was very careful in searching them out, mainly by using the reviews on this site, and I am glad I did. Take my word for it, the quality and service blew my mind, they used no after-market body parts; all new. Great customer service and helpful knowledgable staff....the car looks brand new. It almost makes me want to get into another accident so I can use them again.\r
\r
Thanks again guys!\r
\r
Jeff Anderson\r
Arlington MA

Pros: Very close to Porter T station, Quality, Custom Service, Overall great experience

Cons: none that I can think of

.

A-Z does high quality work and has great customer service. Very fairly priced. I highly recommended them.

2
★★★★★

A-Z does high quality work and has great customer service. Very fairly priced. I highly recommended them.

Pros: After service, my car was cleaned inside and out

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I recently had some work down and I just wanted to say that Rui went above and beyond to make sure my experience was an enjoyable one. Not only does my car look brand new but the price couldn't be beat. I will recommend Rui and A-Z to everyone I know.

2
★★★★★

I recently had some work down and I just wanted to say that Rui went above and beyond to make sure my experience was an enjoyable one. Not only does my car look brand new but the price couldn't be beat. I will recommend Rui and A-Z to everyone I know.

Pros: Totally professional, great price, great service.

.

I recently had some body work done on my Saturn at A-Z in Cambridge. I've had to use them 3 times in the past 5 years, and they keep getting better at what they do. As always the level of professionalism and quality of work is above all others. Lee and Rui are always willing to work with the customer to ensure the best results. My expectations have been met and surpassed. That is not by accident, but by intent. At A-Z, they go the extra mile as a rule.\r
When you need car care from minor dings or major collision damage, don't waste time and money going everywhere else, take your vehicle to A-Z Auto center in Cambridge and see the diffrence for yourself.\r
Danny H.

2
★★★★★

I recently had some body work done on my Saturn at A-Z in Cambridge. I've had to use them 3 times in the past 5 years, and they keep getting better at what they do. As always the level of professionalism and quality of work is above all others. Lee and Rui are always willing to work with the customer to ensure the best results. My expectations have been met and surpassed. That is not by accident, but by intent. At A-Z, they go the extra mile as a rule.\r
When you need car care from minor dings or major collision damage, don't waste time and money going everywhere else, take your vehicle to A-Z Auto center in Cambridge and see the diffrence for yourself.\r
Danny H.

Pros: Knowlegable, professional, friendly, CONSISTANT

Cons: They're so good that they're very busy

.

Brought my car three weeks ago for repair of a broken manifold. Lee provided a reasonable estimate for replacement well below other repair shops and the work was performed swiftly without delay. I was very impressed with the quality and professionalism of service, definitely will bring my car to A-Z Auto Center again.

2
★★★★★

Brought my car three weeks ago for repair of a broken manifold. Lee provided a reasonable estimate for replacement well below other repair shops and the work was performed swiftly without delay. I was very impressed with the quality and professionalism of service, definitely will bring my car to A-Z Auto Center again.

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thank you to all our valued customers we appreciate the feedback but i can,t make it happen without my crew you,re feedback is very important to us ROY/RUI

2
★★★★★

thank you to all our valued customers we appreciate the feedback but i can,t make it happen without my crew you,re feedback is very important to us ROY/RUI

Pros: WE TRY TO PLEASE ALL

Cons: NONE COME ON DOWN

.

Our Toyota Camry has been into this shop three different times, and the service and repair work quality has been excellent each time. In fact, they went out of their way to make sure the metallic gold paint, which is very hard to match, was painted and blended properly, as opposed to Herb Chamber Collision Center, which did a very poor job. You do sometimes have to wait a few extra days, but given the great job quality that comes out from this shop, it's well worth the wait. Roy and Lee have earned themselves a lifetime customer.

2
★★★★★

Our Toyota Camry has been into this shop three different times, and the service and repair work quality has been excellent each time. In fact, they went out of their way to make sure the metallic gold paint, which is very hard to match, was painted and blended properly, as opposed to Herb Chamber Collision Center, which did a very poor job. You do sometimes have to wait a few extra days, but given the great job quality that comes out from this shop, it's well worth the wait. Roy and Lee have earned themselves a lifetime customer.

Pros: Excellent quality work

Cons: Slight delay sometimes, but worthwhile for the work quality

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I went to A-Z Auto Center to have the hood of my car repainted. Not only was the work exceptional, the car was washed, waxed and detailed. A-Z went beyond my expectations, and did it with a smile. Peace of mind is exactly what I had after walking out of their shop. Without question, I will never go anywhere else for my auto repair needs. And if I have anything to do with it, neither will my friends.

2
★★★★★

I went to A-Z Auto Center to have the hood of my car repainted. Not only was the work exceptional, the car was washed, waxed and detailed. A-Z went beyond my expectations, and did it with a smile. Peace of mind is exactly what I had after walking out of their shop. Without question, I will never go anywhere else for my auto repair needs. And if I have anything to do with it, neither will my friends.

Pros: Service, repair work

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I just want 4 things in any auto bodyshop: knowledgeable staff, service, attention to detail and an honest price. A-Z auto has it all as far as I'm concerned. Located right next to the Porter T and definitely worth your business. Keep up the good work guys!

2
★★★★★

I just want 4 things in any auto bodyshop: knowledgeable staff, service, attention to detail and an honest price. A-Z auto has it all as far as I'm concerned. Located right next to the Porter T and definitely worth your business. Keep up the good work guys!

Pros: Go out of their way to provide customer service, conveniently located and good attention to detail.

Cons: None I can think of

.

My husband and I brought my 99 Camry to A-Z in Sept for a dent in the front side. Ruis was very polite and accommodating, taking us 5 minutes before closing time when I called up. They worked around our vacation. We asked if a rust spot on the hood could be fixed as well. Ruis explained that the entire hood would be done. My car looked (and smelled! because they detailed the inside) brand new when we picked it up. This was our 2nd experience with A-Z. Several years ago our Corolla needed work on the bumper. Kathy in the office went above and beyond the call of duty to get us a rental car. The Corolla came back looking like the day we bought it. We highly recommend A-Z. They are tops!

5
★★★★★

My husband and I brought my 99 Camry to A-Z in Sept for a dent in the front side. Ruis was very polite and accommodating, taking us 5 minutes before closing time when I called up. They worked around our vacation. We asked if a rust spot on the hood could be fixed as well. Ruis explained that the entire hood would be done. My car looked (and smelled! because they detailed the inside) brand new when we picked it up. This was our 2nd experience with A-Z. Several years ago our Corolla needed work on the bumper. Kathy in the office went above and beyond the call of duty to get us a rental car. The Corolla came back looking like the day we bought it. We highly recommend A-Z. They are tops!

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.

I recently was involved in a minor collision. I brought my ""baby"", a 2002 Mercedes C240 to A Z Auto and as soon as I walked in, I was greeted by Rui DeMedeiros, who made me feel as though we had been friends forever. He clearly explained all of my options, the cheapest way to the most expensive. He was very knowledgeable, honest and forthright, and had my trust right from the jump. My vehicle was repaired quickly and with excellent quality. ""My baby"" looks as good as new! Thanks to all at A Z.

2
★★★★★

I recently was involved in a minor collision. I brought my ""baby"", a 2002 Mercedes C240 to A Z Auto and as soon as I walked in, I was greeted by Rui DeMedeiros, who made me feel as though we had been friends forever. He clearly explained all of my options, the cheapest way to the most expensive. He was very knowledgeable, honest and forthright, and had my trust right from the jump. My vehicle was repaired quickly and with excellent quality. ""My baby"" looks as good as new! Thanks to all at A Z.

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I took my 1995 Tahoe to A-Z to get both the rear view mirror replaced and the alignment straightened out. I spoke with Rui, who was personable and very helpful. He checked around for the best possible price on a replacement mirror, gave me a fair estimate on all the work I needed and got the job done quickly. The mirror looks great, and my truck is finally riding straight. Great service, quality work. I'd recommend A-Z to anybody.

2
★★★★★

I took my 1995 Tahoe to A-Z to get both the rear view mirror replaced and the alignment straightened out. I spoke with Rui, who was personable and very helpful. He checked around for the best possible price on a replacement mirror, gave me a fair estimate on all the work I needed and got the job done quickly. The mirror looks great, and my truck is finally riding straight. Great service, quality work. I'd recommend A-Z to anybody.

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I dropped off my car to have some scratches and dings repaired, interior cleaned, oil changed, and to look into why the engine light had come on.
- None of the scratches and dings were repaired.
- The interior was not cleaned at all, there was still lint on the seats and spots on the console. They actually made it worse with a big oily boot print on the driver's side carpet.
- The oil was not changed - they didn't even pretend by changing the sticker on top left of the windshield, but they charged for it.
- The engine light came back on within an hour of picking it up.
- And as an added service they put 24 miles on the odometer! Where did they go in my car? Wherever it was, I know the music they listened to because they changed the radio station also.
They charged me $300, saying they'd given me a bargain. Shouldn't they pay me $300 for a four day rental?

1
★☆☆☆☆

I dropped off my car to have some scratches and dings repaired, interior cleaned, oil changed, and to look into why the engine light had come on.
- None of the scratches and dings were repaired.
- The interior was not cleaned at all, there was still lint on the seats and spots on the console. They actually made it worse with a big oily boot print on the driver's side carpet.
- The oil was not changed - they didn't even pretend by changing the sticker on top left of the windshield, but they charged for it.
- The engine light came back on within an hour of picking it up.
- And as an added service they put 24 miles on the odometer! Where did they go in my car? Wherever it was, I know the music they listened to because they changed the radio station also.
They charged me $300, saying they'd given me a bargain. Shouldn't they pay me $300 for a four day rental?

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0 out of 1 people found this review helpful.

.

I am a body, gearhead and electronics buff, and most often very reluctant in allowing anyone else to work on my rides. however, a few minutes conversation with the knowledgeable folks at A-Z and i was convinced i had found the right place. I have since had body, electronic, and engine work done, all with great results. Jodi in the front office was extremely helpful, and got me an appointment same day, and of course all the boys in the back who got me out ahead of schedule. Great work, great prices, better service. Thanks again, I'll be back whenever misfortune strikes.\r

2
★★★★★

I am a body, gearhead and electronics buff, and most often very reluctant in allowing anyone else to work on my rides. however, a few minutes conversation with the knowledgeable folks at A-Z and i was convinced i had found the right place. I have since had body, electronic, and engine work done, all with great results. Jodi in the front office was extremely helpful, and got me an appointment same day, and of course all the boys in the back who got me out ahead of schedule. Great work, great prices, better service. Thanks again, I'll be back whenever misfortune strikes.\r

Pros: PARKING, GREAT SERVICE, ALL IN ONE SHOP

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I had heard good things for years from peeps in my nabe, but had never had the bad fortune of requiring their services. Then recently I suddenly did need some autobody work after a Boston traffic stupidity occured.\r
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I interviewed both Lee and ""Roy"" before giving them my car and was given good vibes on both occasions.\r
\r
Well I just want to follow up and give these guys their props. They did a great job with the auto body work, no short cuts; I stopped in to see the prep work before it got painted. They did what they said they would do and there was no weirdness whatsoever. The price was right as well.\r
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This is a very straight forward and professional shop. They exhibited excellent follow-through at the hand-off, taking care of a few detailing items without any discussion or hassle.\r
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An unqualified approval rating from this customer.

2
★★★★★

I had heard good things for years from peeps in my nabe, but had never had the bad fortune of requiring their services. Then recently I suddenly did need some autobody work after a Boston traffic stupidity occured.\r
\r
I interviewed both Lee and ""Roy"" before giving them my car and was given good vibes on both occasions.\r
\r
Well I just want to follow up and give these guys their props. They did a great job with the auto body work, no short cuts; I stopped in to see the prep work before it got painted. They did what they said they would do and there was no weirdness whatsoever. The price was right as well.\r
\r
This is a very straight forward and professional shop. They exhibited excellent follow-through at the hand-off, taking care of a few detailing items without any discussion or hassle.\r
\r
An unqualified approval rating from this customer.

Pros: All around good value. Good quality of work. Good people. Good price

Cons: They are not a cut rate shop, so clearly they are not a quick a dirty option.

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i always do research online before bringing my car in (i've been ripped off too many times in the past). so i had a rough estimate from a few places on how much it would cost to fix my brakes and turn signal. the guys at a-z treated me with complete respect, were quick and efficient, and gave me a price lower than any other place i had researched. seriously, a-z, it's really nice to know that there are still honest people out there who do good work!

2
★★★★★

i always do research online before bringing my car in (i've been ripped off too many times in the past). so i had a rough estimate from a few places on how much it would cost to fix my brakes and turn signal. the guys at a-z treated me with complete respect, were quick and efficient, and gave me a price lower than any other place i had researched. seriously, a-z, it's really nice to know that there are still honest people out there who do good work!

Pros: reasonable prices, quick and efficient work, nice people, great location near porter/harvard/davis

.

Since moving to Boston, I've had a tough time finding a mechanic that I wasn't convinced was trying to rob me blind with add-on costs. After being quoted a huge price for simple repairs at a prominent auto center chain, I brought my car into A-Z in Cambridge and Rui honestly explained everything my car needed done. He offered me a variety of options (not just the most expensive option) and told me the pros and cons of each. In the end, he ended up recommending the simplest and cheapest repair, and I ended up saving over a $1000 dollars. As opposed to the other places I've been in Boston, A-Z actually seemed interested in keeping me as a returning, happy customer. My car is now running great & I'll definitely continue to get my car serviced here.

2
★★★★★

Since moving to Boston, I've had a tough time finding a mechanic that I wasn't convinced was trying to rob me blind with add-on costs. After being quoted a huge price for simple repairs at a prominent auto center chain, I brought my car into A-Z in Cambridge and Rui honestly explained everything my car needed done. He offered me a variety of options (not just the most expensive option) and told me the pros and cons of each. In the end, he ended up recommending the simplest and cheapest repair, and I ended up saving over a $1000 dollars. As opposed to the other places I've been in Boston, A-Z actually seemed interested in keeping me as a returning, happy customer. My car is now running great & I'll definitely continue to get my car serviced here.

Pros: honest, good prices, close to T stop, customer service

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Brought my car in with electrical problems and they fixed it in less than an hour. Saved me a $92 diagnostic fee at the dealership. Great customer service. Ended up costing less than estimate. Next time I need my car serviced I'm bringing it back to them.

2
★★★★★

Brought my car in with electrical problems and they fixed it in less than an hour. Saved me a $92 diagnostic fee at the dealership. Great customer service. Ended up costing less than estimate. Next time I need my car serviced I'm bringing it back to them.

.

My Audi needed a 40,000 mile service and something was wrong with the steering. I brought it to a-z because I was tired of the huge service fees and slow service at the dealerships. I paid a fraction of the price for the 40,000 mile service and they did a terrific job. It also ended up that my steering-rack and tie rods were shot. My extended warranty company took a while to get them the parts (1 week) and a-z had my car for a couple of days longer than expected but they did great work and took my daily phone calls in stride. They got the parts and labor covered by my warranty. They were friendly, knowledgeable and honest. I'll trust my car in their hands again.

2
★★★★★

My Audi needed a 40,000 mile service and something was wrong with the steering. I brought it to a-z because I was tired of the huge service fees and slow service at the dealerships. I paid a fraction of the price for the 40,000 mile service and they did a terrific job. It also ended up that my steering-rack and tie rods were shot. My extended warranty company took a while to get them the parts (1 week) and a-z had my car for a couple of days longer than expected but they did great work and took my daily phone calls in stride. They got the parts and labor covered by my warranty. They were friendly, knowledgeable and honest. I'll trust my car in their hands again.

Pros: smart, available, friendly

Cons: Took a while but I think all service stations take about 1-2 weeks to service a car when there is additional work needed

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I know they have great reviews actually replacing my old 1 w/ this. Had a great experience once went back 2 get parts of my fan belt replaced & they talked me into doing body work from an old accident that I didnt need fixed w/ my student budget & junk car but said itd be cheap. Nope. Also talked me into shocks 2 fix a shaking problem that I said happens when my alignment and tires are unbalanced. He disagreed-shocks r 2 blame. Car was worse: noises coming from belt, shaking, & bumpy ride. Looked-not only had they replaced 3 of 4, 4th was out of the socket and smashing against the bottom of my car. My boyfriend said when we take it back for them to fix their mistake they'll find ""something else wrong."" No way, they were so nice & knew I was broke right? Asked them to balance the tires too (fixed the shaking) & saw my front brake pads and routers were apparently bad (never noticed problems braking) but the back brakes ""still had a little meat on them."" I know what your thinking, brakes go but weird it was predicted. Month later, losing brake pressure. Figure didnt clear the brakes enough, air bubble, fix it for free. Took it in Monday & nope, master cylinder (side note, said theyd put oil on the fan belt 2 stop the noise & didn't). 2 hours after, brake light comes on. Didnt want 2 call thinking theyd find another thing wrong but I needed the brake line done properly & didnt want 2 pay someone else b/c A-Z didnt do it right. Had a short break b/w class & they said Id be in & out as long as I call first so a lift'd be ready. Got there, guy had an emergency & had 2 leave. Couldn't have said that when I called 10 minutes ago. Miss work/class again? Now my back brakes are squeaking. Meat my behind. Waiting 4 my routers 2 go? It was this cycle of mess ups figuring they'd fix it 4 free & spending hundreds. I say use em 4 body work. When u cant see what theyre doing something will be wrong w/ ur car. A-Z u guys are very friendly but u lost my business.

0
★☆☆☆☆

I know they have great reviews actually replacing my old 1 w/ this. Had a great experience once went back 2 get parts of my fan belt replaced & they talked me into doing body work from an old accident that I didnt need fixed w/ my student budget & junk car but said itd be cheap. Nope. Also talked me into shocks 2 fix a shaking problem that I said happens when my alignment and tires are unbalanced. He disagreed-shocks r 2 blame. Car was worse: noises coming from belt, shaking, & bumpy ride. Looked-not only had they replaced 3 of 4, 4th was out of the socket and smashing against the bottom of my car. My boyfriend said when we take it back for them to fix their mistake they'll find ""something else wrong."" No way, they were so nice & knew I was broke right? Asked them to balance the tires too (fixed the shaking) & saw my front brake pads and routers were apparently bad (never noticed problems braking) but the back brakes ""still had a little meat on them."" I know what your thinking, brakes go but weird it was predicted. Month later, losing brake pressure. Figure didnt clear the brakes enough, air bubble, fix it for free. Took it in Monday & nope, master cylinder (side note, said theyd put oil on the fan belt 2 stop the noise & didn't). 2 hours after, brake light comes on. Didnt want 2 call thinking theyd find another thing wrong but I needed the brake line done properly & didnt want 2 pay someone else b/c A-Z didnt do it right. Had a short break b/w class & they said Id be in & out as long as I call first so a lift'd be ready. Got there, guy had an emergency & had 2 leave. Couldn't have said that when I called 10 minutes ago. Miss work/class again? Now my back brakes are squeaking. Meat my behind. Waiting 4 my routers 2 go? It was this cycle of mess ups figuring they'd fix it 4 free & spending hundreds. I say use em 4 body work. When u cant see what theyre doing something will be wrong w/ ur car. A-Z u guys are very friendly but u lost my business.

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These have got to be the most honest bodyshop people you will ever meet. They always charge a fair price, and will always be honest with about whether you need something done or not. On top of that, their work is always top notch and of the best quality. If you ever need body work in the Boston area, this is the place to go!

2
★★★★★

These have got to be the most honest bodyshop people you will ever meet. They always charge a fair price, and will always be honest with about whether you need something done or not. On top of that, their work is always top notch and of the best quality. If you ever need body work in the Boston area, this is the place to go!

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I used them as my body shop for minor front-end repair and they did a fantastic job. They dealt effectively with my insurance company, gave me free touch-up paint for future use, and did a great job with my repair. I was very pleased with their friendliness and service. They worked hard to make sure I was happy.

5
★★★★★

I used them as my body shop for minor front-end repair and they did a fantastic job. They dealt effectively with my insurance company, gave me free touch-up paint for future use, and did a great job with my repair. I was very pleased with their friendliness and service. They worked hard to make sure I was happy.

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More about A-Z Auto Center

A-Z Auto Center is a family owned and operated Auto Service Center with three convenient locations in Boston, Cambridge, and Brighton, Massachusetts, for over 38 years. Our continued success is due to our strict standards of excellence - we want you to

 

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