A funny smell...
1
By
Audrey H.
|
Insider
| Rank:
12,671
Herrell's Ice Cream
Herrell's in Cambridge seems to be suffering from a number of food service faux-pas, the first of which being an emanating smell from the moment you walk in. It smells a little bit like the cows they're making the ice cream from are in the back room. A little cleanliness would take them a long way in getting rid of it.
The customer service there is less than satisfactory. I work very close to Herrell's at a restaurant and in food service customer service is #1. No one behind the counter (except one great guy who was on top of things) seemed to want to help me. Or him.
The ice cream is good, that's one thing, but take it to go because eating in the dingy space they've set up for tables is just depressing. Better yet - go to the Herrell's in Allston for a far better experience.
PROS: good ice cream
CONS: service, atmosphere, cleanliness
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