Advanced Energy Concepts

★★★☆☆
Helping the World to Conserve Energy "One Home at a Time"
  • 153 Southbridge St 2

    Auburn, MA 01501

    Map & Directions
  • 508-791-1115

Home Construction & Remodeling

Home Construction & Remodeling
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3.4 5
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Sean Jr came out to my house in september of last year. I wanted a ductless a/c unit for my new office over the garage. When he was done we installed a new heatpump in the main house and a new zone over the garage area. The heatpump cut my oil by 2/3 this year (next year im sure will be different) they did a great job. I was very skeptical. I never write reviews. I hope all trying to save fuel give them a call.

2
★★★★★

Sean Jr came out to my house in september of last year. I wanted a ductless a/c unit for my new office over the garage. When he was done we installed a new heatpump in the main house and a new zone over the garage area. The heatpump cut my oil by 2/3 this year (next year im sure will be different) they did a great job. I was very skeptical. I never write reviews. I hope all trying to save fuel give them a call.

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I called at Friday evening when I came home from work, George arrived 1.5 later. Made a repair of an glow plug thing.\nHe had the part on his truck, had my heat back on within a half hour. The bill was resonable but more than I expected. I going to by a service contract.

2
★★★★★

I called at Friday evening when I came home from work, George arrived 1.5 later. Made a repair of an glow plug thing.\nHe had the part on his truck, had my heat back on within a half hour. The bill was resonable but more than I expected. I going to by a service contract.

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On the contrary, I have to think the rating of 5 stars was written by someone in the company themselves to balance out the negative review.\r\n\r\nUncaring may be a little harsh but undoubtedly could be interpreted that way. Advanced Energy concepts is poorly managed, the staff is poorly supervised, the administrative staff is disorganized. Dealing with them over the years (you get locked in but ready to move on), you must call multiple times, appoints for new installs frequently get rescheduled well after the appointed time of arrival and sometimes multiple times, and new installs take repeated visits to correct including work that is just sub-par....crushed heating ducts, blocked cutoff valves, installs that cut across windows. Maintenance calls are often with staff reading the manual and talking on the phone to other service men in the field trouble shooting, while charging by the hour. \r\n\r\nIt's hit or miss with the individual service men. The management, supervision, and administration makes it long-term an unworkable arrangement. So it really necessitates the home owner supervise and inspect their work. Not sure what their record is on pulling permits--another area to investigate. Honestly, you just want the work done with solid skills, experience, and problem solving and without the need for rework. \r\n\r\nI might have rated them a 2 star had the 5 star review not been so desperately out of line with my experience.

0
★☆☆☆☆

On the contrary, I have to think the rating of 5 stars was written by someone in the company themselves to balance out the negative review.\r\n\r\nUncaring may be a little harsh but undoubtedly could be interpreted that way. Advanced Energy concepts is poorly managed, the staff is poorly supervised, the administrative staff is disorganized. Dealing with them over the years (you get locked in but ready to move on), you must call multiple times, appoints for new installs frequently get rescheduled well after the appointed time of arrival and sometimes multiple times, and new installs take repeated visits to correct including work that is just sub-par....crushed heating ducts, blocked cutoff valves, installs that cut across windows. Maintenance calls are often with staff reading the manual and talking on the phone to other service men in the field trouble shooting, while charging by the hour. \r\n\r\nIt's hit or miss with the individual service men. The management, supervision, and administration makes it long-term an unworkable arrangement. So it really necessitates the home owner supervise and inspect their work. Not sure what their record is on pulling permits--another area to investigate. Honestly, you just want the work done with solid skills, experience, and problem solving and without the need for rework. \r\n\r\nI might have rated them a 2 star had the 5 star review not been so desperately out of line with my experience.

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I have had multiple dealings with Advanced Energy and the only reason I can imagine the above review is that a competitor who is getting their butt kicked by the excellent service and competitive pricing is trying to create negativity.\n\nI have had them install heating solutions in my very old house as well as an old commercial building. Both required knowledgeable people able to use their creativity to design an appropriate and affordable solution and be willing to take on the job. Some companies just want the easy jobs-new construction or newer houses-not the jobs that require work, good design and planning. Advanced Energy will work with you on any job.\n\nTheir service is generally excellent. Prompt, courteous and professional. We had a water heater fail on a weekend while in the process of choosing what type of heating system to have installed and they came out and installed a temporary heater so that we did not go a day without a hot shower. This also meant that we did not need to run out and buy a water heater that we ultimately did not need. \n\nI can not imagine a better company to deal with. \n\nIt is a shame, if the above poster had an issue, that they did not give AE an opportunity to resolve it. This company will bend over backwards to make sure you are satisfied and I would not hesitate to recommend them to anyone.\n\n

2
★★★★★

I have had multiple dealings with Advanced Energy and the only reason I can imagine the above review is that a competitor who is getting their butt kicked by the excellent service and competitive pricing is trying to create negativity.\n\nI have had them install heating solutions in my very old house as well as an old commercial building. Both required knowledgeable people able to use their creativity to design an appropriate and affordable solution and be willing to take on the job. Some companies just want the easy jobs-new construction or newer houses-not the jobs that require work, good design and planning. Advanced Energy will work with you on any job.\n\nTheir service is generally excellent. Prompt, courteous and professional. We had a water heater fail on a weekend while in the process of choosing what type of heating system to have installed and they came out and installed a temporary heater so that we did not go a day without a hot shower. This also meant that we did not need to run out and buy a water heater that we ultimately did not need. \n\nI can not imagine a better company to deal with. \n\nIt is a shame, if the above poster had an issue, that they did not give AE an opportunity to resolve it. This company will bend over backwards to make sure you are satisfied and I would not hesitate to recommend them to anyone.\n\n

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Incompetent and uncaring. They sell expensive and complex heating/cooling systems, but most of their techs don't know how to install or maintain them. Last winter, it took them 3 visits over two weeks to get our heat working properly, and they just didn't care. One guy had no idea what to do so he replaced the thermostat and took off.

0
★☆☆☆☆

Incompetent and uncaring. They sell expensive and complex heating/cooling systems, but most of their techs don't know how to install or maintain them. Last winter, it took them 3 visits over two weeks to get our heat working properly, and they just didn't care. One guy had no idea what to do so he replaced the thermostat and took off.

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