Angell Animal Medical Center: in Boston and Waltham

★★☆☆☆
42.3232 -71.1122
Map and Directions to Angell Animal Medical Center

617-855-9845

350 South Huntington Ave

Boston, MA

02130

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We brought our cat Whiskers in to see a doctor because he had been sneezing A LOT for 3 days. He was seen the day after I called by a wonderful young doctor who was very gentle. Our cat had not been in a carrier since we adopted him 2 1/2 years ago and was very stressed out and complaining loudly. After calming the cat and examining him, the doctor took blood. We were given antibiotics and instructions. Later on, while eating dinner, the hospital called to give us the good news about the blood tests. It was very comforting and reassuring. The hospital is cleaner than most medical centers and the staff is very responsive and professional. Whiskers is fine now. I recommend them highly

5
★★★★★

We brought our cat Whiskers in to see a doctor because he had been sneezing A LOT for 3 days. He was seen the day after I called by a wonderful young doctor who was very gentle. Our cat had not been in a carrier since we adopted him 2 1/2 years ago and was very stressed out and complaining loudly. After calming the cat and examining him, the doctor took blood. We were given antibiotics and instructions. Later on, while eating dinner, the hospital called to give us the good news about the blood tests. It was very comforting and reassuring. The hospital is cleaner than most medical centers and the staff is very responsive and professional. Whiskers is fine now. I recommend them highly

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I recently needed emergency treatment for my 8 yo Boston. Both my pet and I were very well treated. I came away with the impression that you and your pet are a priority. Be patient with the wait time unless your pet seems to be distressed. I found the staff to be courteous and attentive. The facilities were clean and inviting. The wait was a bit longer than I anticipated, but I appreciated that my case may not have been considered a priority as there were likely others who had more urgent need of assistance.

5
★★★★★

I recently needed emergency treatment for my 8 yo Boston. Both my pet and I were very well treated. I came away with the impression that you and your pet are a priority. Be patient with the wait time unless your pet seems to be distressed. I found the staff to be courteous and attentive. The facilities were clean and inviting. The wait was a bit longer than I anticipated, but I appreciated that my case may not have been considered a priority as there were likely others who had more urgent need of assistance.

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Very well organized processing of patients, nice new facility, highly expert staff. The Mass. General of animal hospitals.

My cat Sandy was referred by my local vet, Dr William Looby, to Dr. Rosenblad for evaluation of possible feline oral resorptive lesions (that cause teeth to fall out and make the mouth hurt). At the first appointment, Dr. Rosenblad presented lots of information and outlined the surgical strategy. Sandy had teeth removed in Dec 2013 and since then has been more energetic, eating more, and generally happier. At her follow up visit in Jan 2014, everything looked good. So it all worked out as Dr. Rosenblad predicted it might. My other cat, Kuru, will be getting an appointment for evaluation also, as they are siblings.

5
★★★★★

Very well organized processing of patients, nice new facility, highly expert staff. The Mass. General of animal hospitals.

My cat Sandy was referred by my local vet, Dr William Looby, to Dr. Rosenblad for evaluation of possible feline oral resorptive lesions (that cause teeth to fall out and make the mouth hurt). At the first appointment, Dr. Rosenblad presented lots of information and outlined the surgical strategy. Sandy had teeth removed in Dec 2013 and since then has been more energetic, eating more, and generally happier. At her follow up visit in Jan 2014, everything looked good. So it all worked out as Dr. Rosenblad predicted it might. My other cat, Kuru, will be getting an appointment for evaluation also, as they are siblings.

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Completely satisfied with Dr. Brum and staff. I found everyone kind and it was a pleasant experience.

I felt that Dr Brum was thorough when examining my 10 yr old golden retriever. He made sure he understood what my concerns were and what kind of changes I was experiencing with my dog starting in September of this year. Most of all, I left
Angell feeling that his diagnosis was pretty spot on. I felt much better knowing what was causing my dogs pain and that we had several avenues to chose from using medications to ease my dog's pain.

Thank You for Caring!

5
★★★★★

Completely satisfied with Dr. Brum and staff. I found everyone kind and it was a pleasant experience.

I felt that Dr Brum was thorough when examining my 10 yr old golden retriever. He made sure he understood what my concerns were and what kind of changes I was experiencing with my dog starting in September of this year. Most of all, I left
Angell feeling that his diagnosis was pretty spot on. I felt much better knowing what was causing my dogs pain and that we had several avenues to chose from using medications to ease my dog's pain.

Thank You for Caring!

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The entire staff reflects the highest degree of professionalism and care of a pet. We are most pleased to be working with Dr. Carrie Wood. Her manner and skill merit the highest commendation.

The assistants who work with her are caring and thoughtful in all their interactions with us.

Needless to say, we are most satisfied that we chose Angell Medical Center for the treatment of our Polish Lowland Sheepdog Bradley.

The professionalism and caring manner of the staff are highly evident. Their appointments are consistently on time, and that is appreciated. The level of communication with the professional staff is informative and reflective of a sincere interest in the reason that brings one to the Medical Center.

5
★★★★★

The entire staff reflects the highest degree of professionalism and care of a pet. We are most pleased to be working with Dr. Carrie Wood. Her manner and skill merit the highest commendation.

The assistants who work with her are caring and thoughtful in all their interactions with us.

Needless to say, we are most satisfied that we chose Angell Medical Center for the treatment of our Polish Lowland Sheepdog Bradley.

The professionalism and caring manner of the staff are highly evident. Their appointments are consistently on time, and that is appreciated. The level of communication with the professional staff is informative and reflective of a sincere interest in the reason that brings one to the Medical Center.

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What of bunch incompetent morons, with only one goal to charge you money. I (actually my wife) run to this already twice. They cannot diagnose what happens to our dog first time and after almost a week in the hospital and bill of $4000 she by god wish and miracle survive. Second time(06-25-2012) our dog ending up dead. I am ending up with bill of $1800 hundred for just 2 days and no clear answer that happened. She develops a problem she never has before, and I count this people responsible for this! Way saying test will be done at 10:00, done later and because of this, another charge for next day, unclear billing, and poor communication. This is money extortion machine, not a hospital! They do not care about you or you animal. My dog came with pregnancy complication - to long in labor, ending up with mysterious breathing problem with "fluid" in lungs. Bunch of test - no understanding what and how it happens. But the first, claimed by doctor that dog eats and drink by itself - so there is no mistake and no way staff can mess up with the tubes or something like this - sound very strange - is in it??? Than I speak with doctor who told me no immediate danger and hospital need keep her because she cannot breath, when dog die. So what about this fluid in lungs? Why test done late and for that for? I will sue them and complain to MA Customer Affairs, where is no way this time I let this go unpunished. For details please call (917)468-3209/Alex. I am not afraid to share this experience. Let them pay for that whey done!

P.S. Lot of people base they review based on outside look side - clear and new machines, but this is not all you must to have hart and soul to work with animals. May be there is hard working and dedicated people working in Angel also, but one good person can??t save a team.

1
★☆☆☆☆

What of bunch incompetent morons, with only one goal to charge you money. I (actually my wife) run to this already twice. They cannot diagnose what happens to our dog first time and after almost a week in the hospital and bill of $4000 she by god wish and miracle survive. Second time(06-25-2012) our dog ending up dead. I am ending up with bill of $1800 hundred for just 2 days and no clear answer that happened. She develops a problem she never has before, and I count this people responsible for this! Way saying test will be done at 10:00, done later and because of this, another charge for next day, unclear billing, and poor communication. This is money extortion machine, not a hospital! They do not care about you or you animal. My dog came with pregnancy complication - to long in labor, ending up with mysterious breathing problem with "fluid" in lungs. Bunch of test - no understanding what and how it happens. But the first, claimed by doctor that dog eats and drink by itself - so there is no mistake and no way staff can mess up with the tubes or something like this - sound very strange - is in it??? Than I speak with doctor who told me no immediate danger and hospital need keep her because she cannot breath, when dog die. So what about this fluid in lungs? Why test done late and for that for? I will sue them and complain to MA Customer Affairs, where is no way this time I let this go unpunished. For details please call (917)468-3209/Alex. I am not afraid to share this experience. Let them pay for that whey done!

P.S. Lot of people base they review based on outside look side - clear and new machines, but this is not all you must to have hart and soul to work with animals. May be there is hard working and dedicated people working in Angel also, but one good person can??t save a team.

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DO NOT BRING YOUR PET TO THIS PLACE!

On 12/12/11 I brought my beloved pet hamster to the emergency room and a woman named Doctor Emily Finn assisted her. I later found out that this person had just graduated from school in June 2011. She had only had be there at this hospital for 5 months. I shouldn't leave my pet with her.
She first told me that my pet will have to be at the hospital for 3 nights and that it will cost me around $1250. Angell offered me two options, pay $1250 now or your pet will die. I was really confused and sad because I didn't have the money at that moment, but I didn't care about the money, I was very concerned about my pet's life and saving her life was more important than money. I had to speak on the phone with my boyfriend about this money, so that woman left the room without telling me anything else about my pet.
When she came back to the room, she told me that our pet was in pain and that she will possibly die that night and that the best thing for my pet was to put her to sleep. It made me even more worried and sad to hear that. (How could she know that my pet was going to die without checking or getting any lab or test results first??) I was really sad and I didn't know what to do. I trusted that "doctor?" I made a BIG MISTAKE trusting an inexperienced person at the emergency room. I had to open credit card with them, ??The care credit? and I told her I had the money.
Talking with this "doctor" (I don't think she deserves the doctor's title) she told me that they will need to do an X-ray, blood test and other kind of test to know what the problem was, of course this conversations happened after they knew I had the money.
I told her to get do the test for my pet and I left her there for some hours which it was another big mistake. That people called me after 5 hours, which was way too much time, my pet was in a lot of pain and they took all that time to call me back. When I came back to the Angells later, I found our hamster in worse conditions that when I left her. She was shivering a lot and didn't have much energy. I don't know what they did to her but she was in a very bad condition. She was looked really bad. I could tell that my poor animal was feeling worse. I was in shock, I was very sad to see my pet like that and this is still making me feel very guilty for leaving her alone there with those people.
??Doctor? Finn told me that we need to euthanize my pet and she was really pushy about this. She was making me feel really bad and all I heard from her was this idea. I am very sure they didn't try to save my pets life, they just did the lab test and that was all they did. No effort to save her and no compassion.
This place seems to be all about making as much off of loving pet owners as possible. They don't really care about your pet, they only want to get money from people who really love and care about animals. They are even getting money from donations and charity and as I telling you they don't have experienced people at the emergency room.
It was too bad that her regular vet wasn't open that day, She would have had a better chance of survival because he is a professional and know a lot about small animals.

NOW I AM VERY SORRY that I took my hamster to Angell Hospital. I was rushed by them into putting our hamster down. They didn't do anything for saving our beautiful pet's life. I was going to bring her home, but again this student or whatever rushed me into euthanize my pet. After my hamster was euthanized by this clown who was "taking care" of her. She walked us to the front desk to made sure that the bill was ready for us. How compassionate! I would NEVER bring another pet to Angell Memorial Hospital. If you do, please be sure that there will be a doctor for real and with experience to take care of your pet. it seems that they have just inexperienced young people there experimenting with our pets.
My daughter and I are terribly sad for our beautiful pet. She could still be alive here with us, she was very valuable, beautiful and gentile for both of us and we can't believe she is gone because an incompetent without experience person was there messing with our pets life she was more worried about money and about euthanizing. She didn't show any compassion and care for our pet. We are still very sad, we still love our pet even that she isn't here with us.
How sad it is that this kind of places get money from donations and charge lots of money to pet owners and the service provided is the worse.

1
★☆☆☆☆

DO NOT BRING YOUR PET TO THIS PLACE!

On 12/12/11 I brought my beloved pet hamster to the emergency room and a woman named Doctor Emily Finn assisted her. I later found out that this person had just graduated from school in June 2011. She had only had be there at this hospital for 5 months. I shouldn't leave my pet with her.
She first told me that my pet will have to be at the hospital for 3 nights and that it will cost me around $1250. Angell offered me two options, pay $1250 now or your pet will die. I was really confused and sad because I didn't have the money at that moment, but I didn't care about the money, I was very concerned about my pet's life and saving her life was more important than money. I had to speak on the phone with my boyfriend about this money, so that woman left the room without telling me anything else about my pet.
When she came back to the room, she told me that our pet was in pain and that she will possibly die that night and that the best thing for my pet was to put her to sleep. It made me even more worried and sad to hear that. (How could she know that my pet was going to die without checking or getting any lab or test results first??) I was really sad and I didn't know what to do. I trusted that "doctor?" I made a BIG MISTAKE trusting an inexperienced person at the emergency room. I had to open credit card with them, ??The care credit? and I told her I had the money.
Talking with this "doctor" (I don't think she deserves the doctor's title) she told me that they will need to do an X-ray, blood test and other kind of test to know what the problem was, of course this conversations happened after they knew I had the money.
I told her to get do the test for my pet and I left her there for some hours which it was another big mistake. That people called me after 5 hours, which was way too much time, my pet was in a lot of pain and they took all that time to call me back. When I came back to the Angells later, I found our hamster in worse conditions that when I left her. She was shivering a lot and didn't have much energy. I don't know what they did to her but she was in a very bad condition. She was looked really bad. I could tell that my poor animal was feeling worse. I was in shock, I was very sad to see my pet like that and this is still making me feel very guilty for leaving her alone there with those people.
??Doctor? Finn told me that we need to euthanize my pet and she was really pushy about this. She was making me feel really bad and all I heard from her was this idea. I am very sure they didn't try to save my pets life, they just did the lab test and that was all they did. No effort to save her and no compassion.
This place seems to be all about making as much off of loving pet owners as possible. They don't really care about your pet, they only want to get money from people who really love and care about animals. They are even getting money from donations and charity and as I telling you they don't have experienced people at the emergency room.
It was too bad that her regular vet wasn't open that day, She would have had a better chance of survival because he is a professional and know a lot about small animals.

NOW I AM VERY SORRY that I took my hamster to Angell Hospital. I was rushed by them into putting our hamster down. They didn't do anything for saving our beautiful pet's life. I was going to bring her home, but again this student or whatever rushed me into euthanize my pet. After my hamster was euthanized by this clown who was "taking care" of her. She walked us to the front desk to made sure that the bill was ready for us. How compassionate! I would NEVER bring another pet to Angell Memorial Hospital. If you do, please be sure that there will be a doctor for real and with experience to take care of your pet. it seems that they have just inexperienced young people there experimenting with our pets.
My daughter and I are terribly sad for our beautiful pet. She could still be alive here with us, she was very valuable, beautiful and gentile for both of us and we can't believe she is gone because an incompetent without experience person was there messing with our pets life she was more worried about money and about euthanizing. She didn't show any compassion and care for our pet. We are still very sad, we still love our pet even that she isn't here with us.
How sad it is that this kind of places get money from donations and charge lots of money to pet owners and the service provided is the worse.

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0 out of 1 people found this review helpful.

.

I am shocked and appalled about the treatment my pet and myself received in this hospital. The feeling I am left with is that I had to put my 20-year old cat to sleep, because this people push you into a corner with an enormous amount of money to pay for treatment. You will receive this bill estimate before you receive any diagnosis or prognosis for your pet. It is all about the money in this hospital without any sympathy for pet and/or owner. I regret the fact that I did not wrap up my cat on the spot and left the place. Please prevent this from happening to yourself and avoid this place!!!!

1
★☆☆☆☆

I am shocked and appalled about the treatment my pet and myself received in this hospital. The feeling I am left with is that I had to put my 20-year old cat to sleep, because this people push you into a corner with an enormous amount of money to pay for treatment. You will receive this bill estimate before you receive any diagnosis or prognosis for your pet. It is all about the money in this hospital without any sympathy for pet and/or owner. I regret the fact that I did not wrap up my cat on the spot and left the place. Please prevent this from happening to yourself and avoid this place!!!!

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1 out of 1 people found this review helpful.

.

angel Medical center is a glorified hospital. While I believe thier Vet's are great, the whole concept is about money. They suppose to have started out being a place to help the low income community. that is no longer the case. Their prices are through the roof. Low income families fight to have low cost medicall help and usually lose the battle. They do NOTHING to help the communtiy and the stray and abandoned animals. They receive HUGH amounts of money from rich doners and do nothing in return. I wish I could speak to the people who donate large amounts of money to them and let them know the real deal. I do resuce in Boston and do alot of it. It is a full time job that takes alot of income and I receive NO HELP at all from Angel Nothing!!!! I could use their doners donating to us the people who do the hard work of rescue and foster and placement without financial help from anyone. Angell sucks yet the big bucks keep going to them instead of us the small rescue groups who do the real rescue work.

1
★☆☆☆☆

angel Medical center is a glorified hospital. While I believe thier Vet's are great, the whole concept is about money. They suppose to have started out being a place to help the low income community. that is no longer the case. Their prices are through the roof. Low income families fight to have low cost medicall help and usually lose the battle. They do NOTHING to help the communtiy and the stray and abandoned animals. They receive HUGH amounts of money from rich doners and do nothing in return. I wish I could speak to the people who donate large amounts of money to them and let them know the real deal. I do resuce in Boston and do alot of it. It is a full time job that takes alot of income and I receive NO HELP at all from Angel Nothing!!!! I could use their doners donating to us the people who do the hard work of rescue and foster and placement without financial help from anyone. Angell sucks yet the big bucks keep going to them instead of us the small rescue groups who do the real rescue work.

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The neurologist, Dr. Farabaugh, who treated our very ill 10-year dog, was excellent: we have great respect for him, for his hard & excellent work and warm, friendly, supportive manner. The women who cared for our dog in intensive care, during a long and difficult period--they were attentive and very good throughout.
If you bring your pet to Angell Memorial, however, be prepared: it is very, very expensive. We are fortunate--lucky: we could pay the bills. But the bills are very high.
And the billing office at Angell: the way that billing & paying are done in this office and at the front desk is pretty shocking. So insensitive!
When you bring in your pet, the staff, the vet, etc., examine the animal and fill out a "treatment" sheet. You then are told to proceed to an office where you hand the sheet to someone who adds it all up, and then asks for your credit card. Your pet may be in bad shape, even dying; you may be very upset, distraught. It's no matter--they are intent on getting your money. There is no discussion of whether you can afford the cost, no opportunity given to you to speak in private with your spouse ("Can we afford this?"), and so on. It's simply, "pay up."
The very sad day we came in to put our dog to sleep, we filled out a bit of paperwork at the front desk, and the young woman at the desk right away said that it was time to pay the final bill... the charge is..., Angell takes credit cards... etc.
We had barely signed the "cremation" form; with tears in our eyes we were heading back to the intensive care area to say goodbye to our beloved dog--and this woman at the desk is pressuring us to hurry & pay up. We already had paid thousands of dollars....
So: We have a mixed response. Dr. Farabaugh and the other caregivers--we are grateful to them for all that they did. The administrative & financial staff--an angering combination of the callous and the stupid.

3
★★★☆☆

The neurologist, Dr. Farabaugh, who treated our very ill 10-year dog, was excellent: we have great respect for him, for his hard & excellent work and warm, friendly, supportive manner. The women who cared for our dog in intensive care, during a long and difficult period--they were attentive and very good throughout.
If you bring your pet to Angell Memorial, however, be prepared: it is very, very expensive. We are fortunate--lucky: we could pay the bills. But the bills are very high.
And the billing office at Angell: the way that billing & paying are done in this office and at the front desk is pretty shocking. So insensitive!
When you bring in your pet, the staff, the vet, etc., examine the animal and fill out a "treatment" sheet. You then are told to proceed to an office where you hand the sheet to someone who adds it all up, and then asks for your credit card. Your pet may be in bad shape, even dying; you may be very upset, distraught. It's no matter--they are intent on getting your money. There is no discussion of whether you can afford the cost, no opportunity given to you to speak in private with your spouse ("Can we afford this?"), and so on. It's simply, "pay up."
The very sad day we came in to put our dog to sleep, we filled out a bit of paperwork at the front desk, and the young woman at the desk right away said that it was time to pay the final bill... the charge is..., Angell takes credit cards... etc.
We had barely signed the "cremation" form; with tears in our eyes we were heading back to the intensive care area to say goodbye to our beloved dog--and this woman at the desk is pressuring us to hurry & pay up. We already had paid thousands of dollars....
So: We have a mixed response. Dr. Farabaugh and the other caregivers--we are grateful to them for all that they did. The administrative & financial staff--an angering combination of the callous and the stupid.

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1 out of 1 people found this review helpful.

.

Last nite I had to put down our family friend for over 7yrs. It was the most difficult thing we had to do. The staff in the registration area was really great and helped us through the process. Our beautiful Baby was treated with the upmost respect. The only problem I had is when we layed down on the floor with her when they put her asleep they wanted us to just leave her there and have someone come and get her with a stretcher after we had left. I was horrified and the thought that they would even think we would leave her on the floor just to be discarded like trash. We adopted her over 7 years ago from the Milton Animal Shelter when she was 6yrs old and would never even think of her or any animal just being left there alone. The doctors need to work on their people skills a whole lot better. WE LOVE YOU BABY!!!!!! AND WILL ALWAYS REMEMBER THE JOY YOU BROUGHT INTO OUR LIVES.

3
★★★☆☆

Last nite I had to put down our family friend for over 7yrs. It was the most difficult thing we had to do. The staff in the registration area was really great and helped us through the process. Our beautiful Baby was treated with the upmost respect. The only problem I had is when we layed down on the floor with her when they put her asleep they wanted us to just leave her there and have someone come and get her with a stretcher after we had left. I was horrified and the thought that they would even think we would leave her on the floor just to be discarded like trash. We adopted her over 7 years ago from the Milton Animal Shelter when she was 6yrs old and would never even think of her or any animal just being left there alone. The doctors need to work on their people skills a whole lot better. WE LOVE YOU BABY!!!!!! AND WILL ALWAYS REMEMBER THE JOY YOU BROUGHT INTO OUR LIVES.

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This review is for the Boston Hospital. Do not take your pets to this hospital. Drs don't seem to care. Dr Carroll has either listening or comprehension problem.

1
★☆☆☆☆

This review is for the Boston Hospital. Do not take your pets to this hospital. Drs don't seem to care. Dr Carroll has either listening or comprehension problem.

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I recently went to angell memorial for an emergency for my 1year old dog who was not blinking his eye. They were very rude and ignorant and they did not care about nay of the animals only money!!! thats all the doctor talked about when i brought my dog there. i brought my dog to my vet the next day to confirm what angell memorial was telling me and it was not true!! they lied and rushed me out! I will never go there again and I wouldnt recommend anyone bringing their pets there!!

1
★☆☆☆☆

I recently went to angell memorial for an emergency for my 1year old dog who was not blinking his eye. They were very rude and ignorant and they did not care about nay of the animals only money!!! thats all the doctor talked about when i brought my dog there. i brought my dog to my vet the next day to confirm what angell memorial was telling me and it was not true!! they lied and rushed me out! I will never go there again and I wouldnt recommend anyone bringing their pets there!!

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1 out of 1 people found this review helpful.

.

I've had two dogs treated for cancer at Angell. They were both treated with the upmost respect and dignity until the end. Noplace like the Angell. They are the best.

5
★★★★★

I've had two dogs treated for cancer at Angell. They were both treated with the upmost respect and dignity until the end. Noplace like the Angell. They are the best.

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After reading what I have seen posted on this, and other sites, we will NEVER EVER donate another penny to this hospital. I was under the impression that NO animal was turned away within reason. That is why we have donated to this place for the past 20 years, but no more. On that, you can depend!

1
★☆☆☆☆

After reading what I have seen posted on this, and other sites, we will NEVER EVER donate another penny to this hospital. I was under the impression that NO animal was turned away within reason. That is why we have donated to this place for the past 20 years, but no more. On that, you can depend!

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1 out of 1 people found this review helpful.

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I have a hamster that has a condition called "wet tail" which is caused by stressful situtations (just bought a house, which is an environmental change for her). I called Angell Memorial to ask for a prescription without having to drive her to be seen only bc the ride will probably be too stressful and could possibly kill her before she even sees the vet. Not only did they refuse me, they didn't even know what "wet tail" is which is the most common sickness for small animals. So much for a world renowned hospital huh?

1
★☆☆☆☆

I have a hamster that has a condition called "wet tail" which is caused by stressful situtations (just bought a house, which is an environmental change for her). I called Angell Memorial to ask for a prescription without having to drive her to be seen only bc the ride will probably be too stressful and could possibly kill her before she even sees the vet. Not only did they refuse me, they didn't even know what "wet tail" is which is the most common sickness for small animals. So much for a world renowned hospital huh?

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2 out of 2 people found this review helpful.

.

I will NEVER go back to Angell Memorial. My Boston Terrier suffered a stroke and being told Angell was the best, I took him there. They kept him for 2 nights under "observation". I put that in quotes because when I went to visit my little buddy, they had him shoved in a cage in a room ful of cages - no water, the cage was filthy. When I finally got him back, they told me he hadn't suffered any seizures. Amazing cos $3500 later and in the car after just leaving the hospital, he suffered a seizure and continued to suffer them until I got him to a vet who saved his life. If you can go to Mass Vet Referral Hospital in Woburn. You have to be referred by your Vet, but they saved my buddy's life as well as doing back surgery on him that prolonged his life. I thought I was going to lose him at 7 yrs old. I lost him at 14 yrs.

1
★☆☆☆☆

I will NEVER go back to Angell Memorial. My Boston Terrier suffered a stroke and being told Angell was the best, I took him there. They kept him for 2 nights under "observation". I put that in quotes because when I went to visit my little buddy, they had him shoved in a cage in a room ful of cages - no water, the cage was filthy. When I finally got him back, they told me he hadn't suffered any seizures. Amazing cos $3500 later and in the car after just leaving the hospital, he suffered a seizure and continued to suffer them until I got him to a vet who saved his life. If you can go to Mass Vet Referral Hospital in Woburn. You have to be referred by your Vet, but they saved my buddy's life as well as doing back surgery on him that prolonged his life. I thought I was going to lose him at 7 yrs old. I lost him at 14 yrs.

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2 out of 2 people found this review helpful.

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Their main concern is $$$ not your pet's health. I brought my healthy 2 year old pit bull in on a Thursday night. He could not pee and I was told he had kidney stones backed up in his uretha. They told me that he had to have emergency surgery for $4000 right then and there or put him to sleep. My puppy has never been sick before. This puppy has been with me since he was 3 weeks old, he was my 4 legged baby. I didn't have $4000 and wasn't able to do the financing. My puppy was in so much pain that I had no choice but to put him to sleep. If Neponset Pet Hospital was open at that time he would have had a better chance of survival. Angell offered me two options: pay $4000 or he will die. I am so sorry that I took my puppy to Angell Hospital. They are a non profit organization whose mission statement is about just and compassionate treatment for animals. They should add, "only if you have the $$" They are a business and all that matters is money. After my puppy was euthanized, the clerk at the front desk made sure to point out to me that I still had a balance that needed to be paid. How compassionate can you get!!! I would NEVER bring another pet to Angell Memorial Hospital aka MSPCA. How ironic!!!

1
★☆☆☆☆

Their main concern is $$$ not your pet's health. I brought my healthy 2 year old pit bull in on a Thursday night. He could not pee and I was told he had kidney stones backed up in his uretha. They told me that he had to have emergency surgery for $4000 right then and there or put him to sleep. My puppy has never been sick before. This puppy has been with me since he was 3 weeks old, he was my 4 legged baby. I didn't have $4000 and wasn't able to do the financing. My puppy was in so much pain that I had no choice but to put him to sleep. If Neponset Pet Hospital was open at that time he would have had a better chance of survival. Angell offered me two options: pay $4000 or he will die. I am so sorry that I took my puppy to Angell Hospital. They are a non profit organization whose mission statement is about just and compassionate treatment for animals. They should add, "only if you have the $$" They are a business and all that matters is money. After my puppy was euthanized, the clerk at the front desk made sure to point out to me that I still had a balance that needed to be paid. How compassionate can you get!!! I would NEVER bring another pet to Angell Memorial Hospital aka MSPCA. How ironic!!!

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2 out of 3 people found this review helpful.

.

This hospital is world renowned as being one of the best.A real trauma center for animals.I have nothing but great memories.

5
★★★★★

This hospital is world renowned as being one of the best.A real trauma center for animals.I have nothing but great memories.

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I have two separate experiences to shape my review of AAMC.
One is for emergency, weekend treatment of an exotic animal and the other for two older cats and their annual exam and shots.

The emergency visit went well, and I was pleased that I could see an exotic vet with experience with degu (gerbil-like animals that most vets won't see or know nothing about) and they identified over a short period of time, several problems and settled on a comlete hypothesis of why my degu was sick.

I did not like paying the $140 for the emergency visit - but again - no other vet would even look at this type of animal let alone a first visit on a weekend!!! So for that, I am grateful. I ended up euthanizing the animal +$28 because his problem was systemic and lifelong. He was suffering. I made sure to ask them not to perform any treatment without telling me the cost first - this is necessary at all vets. They did have a Tufts intern talk with me face to face - the vets in the back area were examining him and telling the person I talked with what was happening to my little guy. He was also VERY realistic about my options and did not pressure me to try to keep him alive or put him to sleep. He was professional and kind. [October 2009]

The annual visit for my cats was the first time switching them from a small private vet in a different state. The vet who saw them at AAMC was great. She was friendly, smart, and thorough. She also had an assistant to help her hold the cats and record information. The vet (Dr. Mazza) came out to greet me in the waiting room and administered the cat's shots. I don't think the price was too bad - it was ~$125 per cat for the exam and a rabies shot and the other 4 in one shot. Expensive, yes, but not ridiculously. $11 is included - but you only have to pay the "registration fee" once for a new pet. The vet also had a realistic approach to vaccination which was that my indoor cats do not NEED to be tested for leukemia and aids if they have no symptoms and are kept indoors - I was afraid this was going to be a sticking point. She also discouraged a fecal smear test that I suggested. Cool. They were healthy. Nothing more to prove. Oh, and she even looked up the calories I said I was feeding them each day since they are a little overweight and on a strict diet. She could only recommend increasing their exercise and not feeding them any less. [October 2009]

They have PARKING! and separate waiting areas for different types of pet so they don't mix and stress each other out.

5
★★★★★

I have two separate experiences to shape my review of AAMC.
One is for emergency, weekend treatment of an exotic animal and the other for two older cats and their annual exam and shots.

The emergency visit went well, and I was pleased that I could see an exotic vet with experience with degu (gerbil-like animals that most vets won't see or know nothing about) and they identified over a short period of time, several problems and settled on a comlete hypothesis of why my degu was sick.

I did not like paying the $140 for the emergency visit - but again - no other vet would even look at this type of animal let alone a first visit on a weekend!!! So for that, I am grateful. I ended up euthanizing the animal +$28 because his problem was systemic and lifelong. He was suffering. I made sure to ask them not to perform any treatment without telling me the cost first - this is necessary at all vets. They did have a Tufts intern talk with me face to face - the vets in the back area were examining him and telling the person I talked with what was happening to my little guy. He was also VERY realistic about my options and did not pressure me to try to keep him alive or put him to sleep. He was professional and kind. [October 2009]

The annual visit for my cats was the first time switching them from a small private vet in a different state. The vet who saw them at AAMC was great. She was friendly, smart, and thorough. She also had an assistant to help her hold the cats and record information. The vet (Dr. Mazza) came out to greet me in the waiting room and administered the cat's shots. I don't think the price was too bad - it was ~$125 per cat for the exam and a rabies shot and the other 4 in one shot. Expensive, yes, but not ridiculously. $11 is included - but you only have to pay the "registration fee" once for a new pet. The vet also had a realistic approach to vaccination which was that my indoor cats do not NEED to be tested for leukemia and aids if they have no symptoms and are kept indoors - I was afraid this was going to be a sticking point. She also discouraged a fecal smear test that I suggested. Cool. They were healthy. Nothing more to prove. Oh, and she even looked up the calories I said I was feeding them each day since they are a little overweight and on a strict diet. She could only recommend increasing their exercise and not feeding them any less. [October 2009]

They have PARKING! and separate waiting areas for different types of pet so they don't mix and stress each other out.

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0 out of 1 people found this review helpful.

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I had not been to Angell Memorial before last Sunday. When I knew it was time for my 14 year old cat, Jake, to cross over, I didn't know where to turn. I tried contacting veterinarians who do house calls to see if Jake couldn't be put to rest here in his home, but no one was available on that Sunday. I was referred to Angell Memorial. I called for information regarding euthanasia, and the person with whom I spoke was gentle and compassionate. I brought Jake to Angell Memorial and the people at the front desk were kind and sympathetic. I was told that a pet who needed to be put down would not have to wait long to be seen by the veterinarian. Jake and I were shown to an examining room to give us privacy and very shortly thereafter a young female veterinarian, Dr. Davis, came in. She explained the procedure and asked whether I wanted to be with Jake when he died; I couldn't decide. She kindly told me I could take all the time I needed to make the final decision. As any pet owner knows, first making the decision to put down a most beloved pet, and then having to do it, is excruciating. I was met with, and given, the most caring and understanding professional staff I could have imagined. I thank you, and I know Jake thanks you, for being there, for the both of us, in our time of need. Claudia

5
★★★★★

I had not been to Angell Memorial before last Sunday. When I knew it was time for my 14 year old cat, Jake, to cross over, I didn't know where to turn. I tried contacting veterinarians who do house calls to see if Jake couldn't be put to rest here in his home, but no one was available on that Sunday. I was referred to Angell Memorial. I called for information regarding euthanasia, and the person with whom I spoke was gentle and compassionate. I brought Jake to Angell Memorial and the people at the front desk were kind and sympathetic. I was told that a pet who needed to be put down would not have to wait long to be seen by the veterinarian. Jake and I were shown to an examining room to give us privacy and very shortly thereafter a young female veterinarian, Dr. Davis, came in. She explained the procedure and asked whether I wanted to be with Jake when he died; I couldn't decide. She kindly told me I could take all the time I needed to make the final decision. As any pet owner knows, first making the decision to put down a most beloved pet, and then having to do it, is excruciating. I was met with, and given, the most caring and understanding professional staff I could have imagined. I thank you, and I know Jake thanks you, for being there, for the both of us, in our time of need. Claudia

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In the middle of the night on April 27th, my neighbors were walking their small dog when my large dog spotted him and ran to the end of my driveway where they were standing. My dog is 9 years old, has bad hips and is always in pain...he sleeps 23 hours a day. He has been around small children and other dogs all his life with no incident. But my neighbors constantly let THEIR dog come into my yard to torment him while I had him tied up outside. Well, he spotted their dog and wanted to let him know who's boss, I guess. A dog fight ensued; both dogs bit each other. My dog had gashes on his muzzle and theirs had bite marks on his chest. My neighbors freaked out and somehow talked me into driving them and their dog an hour to A.M. at 2 in the morning. When we got there, my neighbor "realized" he had "forgotten" his license. So the admitting nurse made ME fill out the paperwork before they would even look at the dog. That was the first mistake. We waited an hour and half before the vet finally brought us into a small office. The "vet" looked to be in her early twenties, had a nose ring and several ear piercings, and apparently had failed in her attempts to be a soap opera actress. She talked directly to my neighbor, who speaks very little English, telling him that she "*felt as though* the dog's lung *could* be punctured" and that she was "*afraid* that he's having trouble breathing" and she knows that "*it's possible* he could die if we don't perform X-Rays [cha-ching!], an invasive cleaning [cha-ching!], and surgery [cha-ching!]." She told him he was looking at at least a $2500 bill. When he informed her that he had no money for any of this and that *I* had offered to pay the bill (when I thought he had scrapes and needed antibiotics, not 1000s of dollars' worth of surgery!), she proceeded to press upon us how important it was that we find a way to come up with the finances. She even asked if I could call my boyfriend (at 4:30 in the morning!) to wake him up so he could give his credit card info over the phone. When I said I would NOT, and asked if she would please release the dog to us so that we might keep an eye on him until our local vet's office opened at 8:am, she chastised me and made me feel like I was evil for even thinking that. She went into such detail about the dog's suffering that my already exhausted and emotional neighbor felt he had no choice but to have the dog put to sleep. I asked, "Isn't he on pain meds and sedatives right now?" She said, "Yes, but still..." and wouldn't give me a direct answer or even look me in the eye. The dog was put down, and the hour-long drive home was silent. The next day, I had to borrow money from my boyfriend to pay the remainder of the bill from ($350 total), & the dog officer showed up at my house with a citation. NOW, a week later, my neighbors are suing me for over $2000 for "emotional damages" to their family. Not once did they ask if MY dog was okay or take into consideration the fact that I had tried to do the decent, neighborly thing and drove them to the hospital, paid their bill, and am now keeping my poor dog in the house around the clock for fear some other incident might occur (because they've already bought ANOTHER dog from the same breeder they got the last little terror from). I was in the middle of moving to a new city when all this happened, but now I'm stuck living out of boxes because I can't afford to take a single day off of work now that I'm in the middle of this. My point? I know, in my heart, that their dog would've lived if we had had more information and been given more time and explanation of our options. A.M. only saw a chance to make money off the anxiety caused by my neighbors' animal's suffering. Asking if I can wake someone up in the middle of the night to borrow two grand for SOMEONE ELSE'S pet? Really? I grew up with animals: I've had many dogs and cats and witnessed everything from catfights to dogs getting hit by cars. We had a vet who made house calls, and thanks to her common sense and compassion, our animals were treated and pulled through almost every time. In the rare incidences where they DID have to be put to sleep, our family vet went to great lengths to assure us that she was doing everything in her power to make sure the animal was NOT suffering. Now that I know that they hire kids right out of vet school to staff this unnecessarily lavish hospital, which obviously caters more to eccentric people who only know how to throw money at their animals' health issues, I will be sure to NEVER set foot on the property of this cash-fueled establishment again. My life is a nightmare now, thanks to the inexperience and greediness of one little girl with a nose ring, a pair of scrubs, and veterinarian's degree.

1
★☆☆☆☆

In the middle of the night on April 27th, my neighbors were walking their small dog when my large dog spotted him and ran to the end of my driveway where they were standing. My dog is 9 years old, has bad hips and is always in pain...he sleeps 23 hours a day. He has been around small children and other dogs all his life with no incident. But my neighbors constantly let THEIR dog come into my yard to torment him while I had him tied up outside. Well, he spotted their dog and wanted to let him know who's boss, I guess. A dog fight ensued; both dogs bit each other. My dog had gashes on his muzzle and theirs had bite marks on his chest. My neighbors freaked out and somehow talked me into driving them and their dog an hour to A.M. at 2 in the morning. When we got there, my neighbor "realized" he had "forgotten" his license. So the admitting nurse made ME fill out the paperwork before they would even look at the dog. That was the first mistake. We waited an hour and half before the vet finally brought us into a small office. The "vet" looked to be in her early twenties, had a nose ring and several ear piercings, and apparently had failed in her attempts to be a soap opera actress. She talked directly to my neighbor, who speaks very little English, telling him that she "*felt as though* the dog's lung *could* be punctured" and that she was "*afraid* that he's having trouble breathing" and she knows that "*it's possible* he could die if we don't perform X-Rays [cha-ching!], an invasive cleaning [cha-ching!], and surgery [cha-ching!]." She told him he was looking at at least a $2500 bill. When he informed her that he had no money for any of this and that *I* had offered to pay the bill (when I thought he had scrapes and needed antibiotics, not 1000s of dollars' worth of surgery!), she proceeded to press upon us how important it was that we find a way to come up with the finances. She even asked if I could call my boyfriend (at 4:30 in the morning!) to wake him up so he could give his credit card info over the phone. When I said I would NOT, and asked if she would please release the dog to us so that we might keep an eye on him until our local vet's office opened at 8:am, she chastised me and made me feel like I was evil for even thinking that. She went into such detail about the dog's suffering that my already exhausted and emotional neighbor felt he had no choice but to have the dog put to sleep. I asked, "Isn't he on pain meds and sedatives right now?" She said, "Yes, but still..." and wouldn't give me a direct answer or even look me in the eye. The dog was put down, and the hour-long drive home was silent. The next day, I had to borrow money from my boyfriend to pay the remainder of the bill from ($350 total), & the dog officer showed up at my house with a citation. NOW, a week later, my neighbors are suing me for over $2000 for "emotional damages" to their family. Not once did they ask if MY dog was okay or take into consideration the fact that I had tried to do the decent, neighborly thing and drove them to the hospital, paid their bill, and am now keeping my poor dog in the house around the clock for fear some other incident might occur (because they've already bought ANOTHER dog from the same breeder they got the last little terror from). I was in the middle of moving to a new city when all this happened, but now I'm stuck living out of boxes because I can't afford to take a single day off of work now that I'm in the middle of this. My point? I know, in my heart, that their dog would've lived if we had had more information and been given more time and explanation of our options. A.M. only saw a chance to make money off the anxiety caused by my neighbors' animal's suffering. Asking if I can wake someone up in the middle of the night to borrow two grand for SOMEONE ELSE'S pet? Really? I grew up with animals: I've had many dogs and cats and witnessed everything from catfights to dogs getting hit by cars. We had a vet who made house calls, and thanks to her common sense and compassion, our animals were treated and pulled through almost every time. In the rare incidences where they DID have to be put to sleep, our family vet went to great lengths to assure us that she was doing everything in her power to make sure the animal was NOT suffering. Now that I know that they hire kids right out of vet school to staff this unnecessarily lavish hospital, which obviously caters more to eccentric people who only know how to throw money at their animals' health issues, I will be sure to NEVER set foot on the property of this cash-fueled establishment again. My life is a nightmare now, thanks to the inexperience and greediness of one little girl with a nose ring, a pair of scrubs, and veterinarian's degree.

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5 out of 17 people found this review helpful.

.

I traveled all the way from Bermuda and the staff were very nice to me and treated Diamond (Maltese) with the same care I do. They kept me up to date as she had to stay with them over night. Diamond had an MRI and blood work done. She was quickly diagnosed with an ailment that is more so seen in Maltese breeds. Unfortunately the vet's in Bermuda are not equipped to make such a diagnoses but thanks to Dr. Neil of Ends Meet he was able to refer me to a very good Hospital - Ange ll. I highly recommend Dr. Andrew Farabaugh, DVM if your dog like my diamond needs to be seen by an neurologist! I will say it was worth every penny as my Diamond could be dead already! We got there just in time for them to help her!!! Thanks Angell Memorial

5
★★★★★

I traveled all the way from Bermuda and the staff were very nice to me and treated Diamond (Maltese) with the same care I do. They kept me up to date as she had to stay with them over night. Diamond had an MRI and blood work done. She was quickly diagnosed with an ailment that is more so seen in Maltese breeds. Unfortunately the vet's in Bermuda are not equipped to make such a diagnoses but thanks to Dr. Neil of Ends Meet he was able to refer me to a very good Hospital - Ange ll. I highly recommend Dr. Andrew Farabaugh, DVM if your dog like my diamond needs to be seen by an neurologist! I will say it was worth every penny as my Diamond could be dead already! We got there just in time for them to help her!!! Thanks Angell Memorial

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My dog was a healthy and happy 10 year old Siberian Husky, who suddenly came down with an infection that caused him to vomit and be lethargic. When I brought him to Angell 24 hours after he started showing symptoms of lethargy, the very young doctor at the ER was convinced it was a problem with his back because he "seemed sore there." I guaranteed her that was not the problem as he never in his life had a back ache. He had a very high temperature and was starting to get sore. I asked repeatedly if they were going to give him antibiotics because I "know he needs them." She brushed me off and said they never give antibiotics until they determine the source of an infection. Well, after blood tests (that took over 24 hours to come in b/c I brought him in on a Sunday) they weren't able to determine, and the next day he started to develop a form of very painful arthritis. The doctors assumed this was all it was -- arthritis, because they couldn't find an infection. So to treat the arthritis, they said they would shut down his immune system with Prednisone which is a dangerous steroid that when used for the right reason, can help bring swelling/pain down to normal. They administered two doses of prednisone over 24 hour period. When I saw him next day, his eyes were bright yellow and he was shaking uncontrollably. I called a doctor in the critical care unit over and asked why my dogs eyes were yellow. She was surprised to see them -- NO ONE EVEN NOTICED MY DOG WAS SEPTIC!!!! From there he developed endocarditis, where the deadly bacteria coursed into his heart and organs. They kept telling me to "hang on" and he might pull through. They also explained that since the bacteria went into heart now, he would eventually die from heart failure in 3-6 months. So they wanted me to keep him in that horrible painful state only to get a possible brief recovery, to only again see him die. Only after seeing him like this did they tell me he had a bacterial infection that was causing everything -- this was what I thought from start and begged them early on to give antibiotics for.

They started the antibiotics after the sepsis, but by then it was too late and I told them I wanted him euthanized. He was in so much pain and was bleeding from his nose at that point.

I am so devastated by this loss of my best friend of nearly 11 years and will always have to wonder if he was given antibiotics immediately when I brought him in that Sunday, it would have killed the bacterial infection in his system. Instead, they let the bacteria get out of control and even shut his immune system down.

Giving him antibiotics when they were unsure of the source would not have harmed my dog. They didn't even notice when he went septic. I am forever going to regret bringing him to Angell Memorial, where they let fresh grads take on challenging cases like this without any oversight/supervision from experienced vets.

3
★★★☆☆

My dog was a healthy and happy 10 year old Siberian Husky, who suddenly came down with an infection that caused him to vomit and be lethargic. When I brought him to Angell 24 hours after he started showing symptoms of lethargy, the very young doctor at the ER was convinced it was a problem with his back because he "seemed sore there." I guaranteed her that was not the problem as he never in his life had a back ache. He had a very high temperature and was starting to get sore. I asked repeatedly if they were going to give him antibiotics because I "know he needs them." She brushed me off and said they never give antibiotics until they determine the source of an infection. Well, after blood tests (that took over 24 hours to come in b/c I brought him in on a Sunday) they weren't able to determine, and the next day he started to develop a form of very painful arthritis. The doctors assumed this was all it was -- arthritis, because they couldn't find an infection. So to treat the arthritis, they said they would shut down his immune system with Prednisone which is a dangerous steroid that when used for the right reason, can help bring swelling/pain down to normal. They administered two doses of prednisone over 24 hour period. When I saw him next day, his eyes were bright yellow and he was shaking uncontrollably. I called a doctor in the critical care unit over and asked why my dogs eyes were yellow. She was surprised to see them -- NO ONE EVEN NOTICED MY DOG WAS SEPTIC!!!! From there he developed endocarditis, where the deadly bacteria coursed into his heart and organs. They kept telling me to "hang on" and he might pull through. They also explained that since the bacteria went into heart now, he would eventually die from heart failure in 3-6 months. So they wanted me to keep him in that horrible painful state only to get a possible brief recovery, to only again see him die. Only after seeing him like this did they tell me he had a bacterial infection that was causing everything -- this was what I thought from start and begged them early on to give antibiotics for.

They started the antibiotics after the sepsis, but by then it was too late and I told them I wanted him euthanized. He was in so much pain and was bleeding from his nose at that point.

I am so devastated by this loss of my best friend of nearly 11 years and will always have to wonder if he was given antibiotics immediately when I brought him in that Sunday, it would have killed the bacterial infection in his system. Instead, they let the bacteria get out of control and even shut his immune system down.

Giving him antibiotics when they were unsure of the source would not have harmed my dog. They didn't even notice when he went septic. I am forever going to regret bringing him to Angell Memorial, where they let fresh grads take on challenging cases like this without any oversight/supervision from experienced vets.

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5 out of 5 people found this review helpful.

.

They are a rip off all they really care about is the money if you dont have the money they will let you pet die. They dont even have a payment plan. I had a pet took her there because there was a really bad problem with her and they wanted almost 3000. So since I did not have it they decided not to do surgery and did not care if she did or not so i had no choice but to leave her there. I was so hurt because she was a baby the families little baby. And because of the money god knows if she is ok or not. Please before anything happens to your pet and u need to take her to the hospital try finding another place that has a bigger heart and that cares about the pet not your pocket. (So much that they care about animals but look they are willing to let them die because we dont have the right amount of money.) BAD PLACE FOR ANIMALS

1
★☆☆☆☆

They are a rip off all they really care about is the money if you dont have the money they will let you pet die. They dont even have a payment plan. I had a pet took her there because there was a really bad problem with her and they wanted almost 3000. So since I did not have it they decided not to do surgery and did not care if she did or not so i had no choice but to leave her there. I was so hurt because she was a baby the families little baby. And because of the money god knows if she is ok or not. Please before anything happens to your pet and u need to take her to the hospital try finding another place that has a bigger heart and that cares about the pet not your pocket. (So much that they care about animals but look they are willing to let them die because we dont have the right amount of money.) BAD PLACE FOR ANIMALS

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3 out of 3 people found this review helpful.

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I was served with a cease and desist order by their attorney in regards to a review on another web site. So this review has been carefully worded and is based only on the medical record that I had to pay for and my own opinions.
On 7/5 Jack had a root canal performed at a local dentist. Jack's medical history has included a total hip replacement, so he has a foreign object in his body.
On 7/13 Jack's leg, the one that has a pin in it from the hip, swelled rapidly. It was after office hours for his family Vet so I brought him to the hospital. Jack was on antibiotics provided by the dentist and I gave those to the hospital.
On 7/14 the Vet performed a fine needle aspiration. I believe this was to check for bacteria in the site of inflammation. (Note that this is my opinion based on expert reports) I have asked for the lab results for this test, but have not been given them. Again remember that I paid for a FULL copy of Jack's medical record.
In the documented communications on 7/25 at 16:51 the vet wrote that "Only options are surgery to remove the leg or euthanasia." we may not get it all as there may be CANCER CELLS in other part of the body '"O would like to proceed with the surgery" I then paid 1/2 of the cost of the surgery. The surgery was not done and the records do not reflect any testing that had conclusive proof of cancer.
The lab results list limits for white blood counts (WBC) 6.0 - 14.3. 7/14 - the WBC result is 17.3
7/23 the WBC result is 39.0.
8/2 the record lists the current medications; it does not show any antibiotics.
8/4 prednisone was prescribed by Dr. Vishkautsan. Prednisone is sometimes used to treat some types of cancer.
810 the WBC result is 63.2.
Jack was not taking any antibiotics for some of the time he was being treated.
I'm assuming that anyone reading this has had the same basic science and has learned one of the functions of White Blood Cells and what an increase might mean. Since I have had basic science courses I did ask the vet about the WBC being more than double and then triple the high end of the limit. I also learned in basic science that dental surgery can cause an infection to spread in the body, and foreign objects in a body can be a magnet for infection. What I did not learn in basic science is what effect prednisone would have on a body that was infected with bacteria. If you are reading reviews I will assume that you care about your medical needs and if you don't know the problem that prednisone can cause, you will make it a point to find out.
8/13 Jack went into cardiac arrest. Jack died. A necropsy was preformed. I have had three vets not associated with the hospital explain the results to me. They have told me that Jack's body was LOADED WITH INFECTION; THERE WAS NO SIGNS OF CANCER
It is public record on when a vet receives their license in MA. According to the State of MA website, the vet that wrote "the only options" quote above had only had her license to practice medicine for 3 months.
I paid the hospital just under $10,000 while Jack was suffering. When Jack died I had a balance of approximately $2800. I have refused to pay this amount. I am being sued for the remaining $2800. I have spent close to $20,000 in fees associated with the suit. We go to court on 4/6.
In my opinion the other reviews with low ratings are very interesting and you may want to read them. I see a similar trend running threw them.
I'm pretty sure that nothing that I have written can be considered defamation as it is based on documentation provided by the hospital, my own opinions and my junior high science lessons.

1
★☆☆☆☆

I was served with a cease and desist order by their attorney in regards to a review on another web site. So this review has been carefully worded and is based only on the medical record that I had to pay for and my own opinions.
On 7/5 Jack had a root canal performed at a local dentist. Jack's medical history has included a total hip replacement, so he has a foreign object in his body.
On 7/13 Jack's leg, the one that has a pin in it from the hip, swelled rapidly. It was after office hours for his family Vet so I brought him to the hospital. Jack was on antibiotics provided by the dentist and I gave those to the hospital.
On 7/14 the Vet performed a fine needle aspiration. I believe this was to check for bacteria in the site of inflammation. (Note that this is my opinion based on expert reports) I have asked for the lab results for this test, but have not been given them. Again remember that I paid for a FULL copy of Jack's medical record.
In the documented communications on 7/25 at 16:51 the vet wrote that "Only options are surgery to remove the leg or euthanasia." we may not get it all as there may be CANCER CELLS in other part of the body '"O would like to proceed with the surgery" I then paid 1/2 of the cost of the surgery. The surgery was not done and the records do not reflect any testing that had conclusive proof of cancer.
The lab results list limits for white blood counts (WBC) 6.0 - 14.3. 7/14 - the WBC result is 17.3
7/23 the WBC result is 39.0.
8/2 the record lists the current medications; it does not show any antibiotics.
8/4 prednisone was prescribed by Dr. Vishkautsan. Prednisone is sometimes used to treat some types of cancer.
810 the WBC result is 63.2.
Jack was not taking any antibiotics for some of the time he was being treated.
I'm assuming that anyone reading this has had the same basic science and has learned one of the functions of White Blood Cells and what an increase might mean. Since I have had basic science courses I did ask the vet about the WBC being more than double and then triple the high end of the limit. I also learned in basic science that dental surgery can cause an infection to spread in the body, and foreign objects in a body can be a magnet for infection. What I did not learn in basic science is what effect prednisone would have on a body that was infected with bacteria. If you are reading reviews I will assume that you care about your medical needs and if you don't know the problem that prednisone can cause, you will make it a point to find out.
8/13 Jack went into cardiac arrest. Jack died. A necropsy was preformed. I have had three vets not associated with the hospital explain the results to me. They have told me that Jack's body was LOADED WITH INFECTION; THERE WAS NO SIGNS OF CANCER
It is public record on when a vet receives their license in MA. According to the State of MA website, the vet that wrote "the only options" quote above had only had her license to practice medicine for 3 months.
I paid the hospital just under $10,000 while Jack was suffering. When Jack died I had a balance of approximately $2800. I have refused to pay this amount. I am being sued for the remaining $2800. I have spent close to $20,000 in fees associated with the suit. We go to court on 4/6.
In my opinion the other reviews with low ratings are very interesting and you may want to read them. I see a similar trend running threw them.
I'm pretty sure that nothing that I have written can be considered defamation as it is based on documentation provided by the hospital, my own opinions and my junior high science lessons.

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8 out of 8 people found this review helpful.

.

after being diagnosed with cardiomyopathy, our local vet referred us to angell with our doberman. past experience with angell, brought back memories of $$$. that being said, working with their cardiology department has been such a pleasure. the hospital is state of the art, clean, and the staff couldn't be more helpful. everyone we have encountered has been friendly, compassionate, always insuring your pet is relaxed, and when taken out of the room for x-rays or tests, brought right back to their owner, not to stress them out further. i can't say enough about Dr. Laste and her staff. phone calls, emails, test results, are always given in a timely manner, and we feel very fortunate that our dog is under such quality care. as far as an emergency clinic, and specialists, you can't find a better place.

4
★★★★☆

after being diagnosed with cardiomyopathy, our local vet referred us to angell with our doberman. past experience with angell, brought back memories of $$$. that being said, working with their cardiology department has been such a pleasure. the hospital is state of the art, clean, and the staff couldn't be more helpful. everyone we have encountered has been friendly, compassionate, always insuring your pet is relaxed, and when taken out of the room for x-rays or tests, brought right back to their owner, not to stress them out further. i can't say enough about Dr. Laste and her staff. phone calls, emails, test results, are always given in a timely manner, and we feel very fortunate that our dog is under such quality care. as far as an emergency clinic, and specialists, you can't find a better place.

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0 out of 1 people found this review helpful.

.

I have two adult dogs, each who have had significant medical issues over the years. Consistently the care at Angell has been top notch. Most recently one of our dogs, a yellow lab, had an acute cardiac and respiratory crisis. We did not think she would make it through. Within a few days of critical care hospitalization, she was stabilized and discharged home. The follow up care with Cardiology has been excellent. Besides positive experiences with Cardiology and Emergency/Critical Care, we've been equally impressed and pleased with Orthopedic Surgery (knee surgery) and Opthamology. I work in healthcare and continue to be amazed at the high quality -- high tech and compassionate -- care given to my pets. I sometimes think the care at Angell is better than the people hospitals in Boston. While it is expensive to provide such thorough and competent care, it's worth the price when I see the benefits in the wellbeing of my canine children.

5
★★★★★

I have two adult dogs, each who have had significant medical issues over the years. Consistently the care at Angell has been top notch. Most recently one of our dogs, a yellow lab, had an acute cardiac and respiratory crisis. We did not think she would make it through. Within a few days of critical care hospitalization, she was stabilized and discharged home. The follow up care with Cardiology has been excellent. Besides positive experiences with Cardiology and Emergency/Critical Care, we've been equally impressed and pleased with Orthopedic Surgery (knee surgery) and Opthamology. I work in healthcare and continue to be amazed at the high quality -- high tech and compassionate -- care given to my pets. I sometimes think the care at Angell is better than the people hospitals in Boston. While it is expensive to provide such thorough and competent care, it's worth the price when I see the benefits in the wellbeing of my canine children.

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Our dog has been going to Angell for his routine medical care for over 12 years. While it is the major animal hospital in the area with many specialties, we find the service there increasingly poor in quality. With the opening of the new clinic, the cost went up dramatically (almost double) while the care we receive is the same if not worse, since now we have to talk to the assistant first before our pet will be seen by the doctor. This practice lengthens the waiting time and increases the anxiety of the patient, which does not help his/her care at all. The time it might save for the doctor is quite questionable, as the doctors appear to have the same time slots for their appointments.

1
★☆☆☆☆

Our dog has been going to Angell for his routine medical care for over 12 years. While it is the major animal hospital in the area with many specialties, we find the service there increasingly poor in quality. With the opening of the new clinic, the cost went up dramatically (almost double) while the care we receive is the same if not worse, since now we have to talk to the assistant first before our pet will be seen by the doctor. This practice lengthens the waiting time and increases the anxiety of the patient, which does not help his/her care at all. The time it might save for the doctor is quite questionable, as the doctors appear to have the same time slots for their appointments.

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3 out of 3 people found this review helpful.

.

After making two separate visit to Angell Memorial Hospital, I would say the place is mediocre. My first visit was in August of 2006 when my cat who was almost 15 had thrown up three times in a week and her regular vet was on vacation. I was told that she was dehydrated and would need injections of subcutaneous fluids daily. I was unable to do this, so I was told a technician would come daily to do this for me. However, it would cost $10 per day. I phoned the technician, but she never called back at a time when I could be reached. When my cat's vet returned from vacation, he took a look at her and said she would stay hydrated enough with just free access to water. She fought for another year and continued to bite the vet when he came. They had a unique relationship! A year later, my cat developed tumor and I had to put her to sleep. I got a new kitten to replace her just days later and she was sick from the beginning. She was vomiting and having diarrhea beginning on the first day. I had taken her to Dr. Wulf's Animal Medical Center where the shelter directed owners if pets were sick within the first couple of weeks. They said she was dehydrated, injected her with subcutaneous fluids, did a stool test which turned out negative and gave me high calorie food without instructions on how to use it (she was very little and thin which was a red flag in and of itself that she was sick. At four months she weighed less than two pounds, the average size of a six week old). I decided to gain a second opinion about this kitten, so I had my vet look at her. He said she was small, but that was not necessarily an issue and to try her on new foods. Ten days later, the kitten peed in my lap and my vet was out of town. As a result, I took the kitten to Angell Memorial where I learned that she was very sick and could die without multiple doses of antibiotics. It turned out that she was going to be a chronically sick cat. I returned her to the shelter because I could not handle a sick cat. The doctor at Angell Memorial was the first to realize how sick she was and I think he had she been diagnosed sooner, she might have survived.
A few weeks later, I adopted another kitten who is friendly, healthy and playful. I now use Brookline Animal Hospital. They are open seven days a week, convenient and a lot less expensive than my old vet. The only issue there is with parking. Staff are prompt with answering questions in person or by phone. However, I would recommend Angel Memorial in an emergency.

3
★★★☆☆

After making two separate visit to Angell Memorial Hospital, I would say the place is mediocre. My first visit was in August of 2006 when my cat who was almost 15 had thrown up three times in a week and her regular vet was on vacation. I was told that she was dehydrated and would need injections of subcutaneous fluids daily. I was unable to do this, so I was told a technician would come daily to do this for me. However, it would cost $10 per day. I phoned the technician, but she never called back at a time when I could be reached. When my cat's vet returned from vacation, he took a look at her and said she would stay hydrated enough with just free access to water. She fought for another year and continued to bite the vet when he came. They had a unique relationship! A year later, my cat developed tumor and I had to put her to sleep. I got a new kitten to replace her just days later and she was sick from the beginning. She was vomiting and having diarrhea beginning on the first day. I had taken her to Dr. Wulf's Animal Medical Center where the shelter directed owners if pets were sick within the first couple of weeks. They said she was dehydrated, injected her with subcutaneous fluids, did a stool test which turned out negative and gave me high calorie food without instructions on how to use it (she was very little and thin which was a red flag in and of itself that she was sick. At four months she weighed less than two pounds, the average size of a six week old). I decided to gain a second opinion about this kitten, so I had my vet look at her. He said she was small, but that was not necessarily an issue and to try her on new foods. Ten days later, the kitten peed in my lap and my vet was out of town. As a result, I took the kitten to Angell Memorial where I learned that she was very sick and could die without multiple doses of antibiotics. It turned out that she was going to be a chronically sick cat. I returned her to the shelter because I could not handle a sick cat. The doctor at Angell Memorial was the first to realize how sick she was and I think he had she been diagnosed sooner, she might have survived.
A few weeks later, I adopted another kitten who is friendly, healthy and playful. I now use Brookline Animal Hospital. They are open seven days a week, convenient and a lot less expensive than my old vet. The only issue there is with parking. Staff are prompt with answering questions in person or by phone. However, I would recommend Angel Memorial in an emergency.

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They charged us $1000 per day just to keep our pet on a continuous IV drip of antibiotics, something that cannot conceivably cost them more than $50 per day.

I get the sense that they realize that people have strong emotional attachments to their pets, and may very likely have no other places to take them for the level of care they need, so the vets here charge truly exorbitant fees. I do not see how they can claim nonprofit status when they charge this much - where does all the money go, if not to profits?

2
★★☆☆☆

They charged us $1000 per day just to keep our pet on a continuous IV drip of antibiotics, something that cannot conceivably cost them more than $50 per day.

I get the sense that they realize that people have strong emotional attachments to their pets, and may very likely have no other places to take them for the level of care they need, so the vets here charge truly exorbitant fees. I do not see how they can claim nonprofit status when they charge this much - where does all the money go, if not to profits?

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3 out of 3 people found this review helpful.

.

We took our cat to Angell Memorial Hospital for emergency surgery. The facility is spotless and beautiful. The staff is warm and caring. Our vet Dr. Shelley Smith was very knowledgeable and very empathetic. She called us several times to report on our cat's progress throughout the day. She was explained our options thoroughly and clearly. Unfortunately after complications our beloved kitty was too sick to undergo treatment. Dr. Smith was wonderfully kind to us as we sat together during our cat's last moments. I will return to the Angell Memorial to adopt and recommend this facility without hesitation.

5
★★★★★

We took our cat to Angell Memorial Hospital for emergency surgery. The facility is spotless and beautiful. The staff is warm and caring. Our vet Dr. Shelley Smith was very knowledgeable and very empathetic. She called us several times to report on our cat's progress throughout the day. She was explained our options thoroughly and clearly. Unfortunately after complications our beloved kitty was too sick to undergo treatment. Dr. Smith was wonderfully kind to us as we sat together during our cat's last moments. I will return to the Angell Memorial to adopt and recommend this facility without hesitation.

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I have found that Angell more than deserves their reputation as a first class vet hospital. They may cost more but they are non-profit and have incredible state-of-the-art equipment that you'd be hard pressed to find anywhere else.

I can understand that some people may not feel they or their pets got the best care but if you're going to bad mouth a place and try to drag them through the mud, at least have the guts to put your name on your reviews. For all we know, you could be a disgruntled employee or simply someone holding a grudge. Own up to your comments.

4
★★★★☆

I have found that Angell more than deserves their reputation as a first class vet hospital. They may cost more but they are non-profit and have incredible state-of-the-art equipment that you'd be hard pressed to find anywhere else.

I can understand that some people may not feel they or their pets got the best care but if you're going to bad mouth a place and try to drag them through the mud, at least have the guts to put your name on your reviews. For all we know, you could be a disgruntled employee or simply someone holding a grudge. Own up to your comments.

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0 out of 1 people found this review helpful.

.

Wouldn't recommend Angell Memorial Animal Hospital for Rabbit Neutering! Fees totaled over $600...I understand Angell Memorial Animal Hospital is a non-profit, but there has to be a limit to this.

2
★★☆☆☆

Wouldn't recommend Angell Memorial Animal Hospital for Rabbit Neutering! Fees totaled over $600...I understand Angell Memorial Animal Hospital is a non-profit, but there has to be a limit to this.

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3 out of 3 people found this review helpful.

.

Today my daughter called me all upset. Her five year old rabbit is in respiratory distress. She was told by our regular vet that she should take her rabbit directly to Angell Memorial. Before she was even seen she had to pay a $140.00 fee and I assume the rabbit was triaged and my daughter was told that the rabbit was stable at that time. I received a call from my daughter later that afternoon. She was trying to borrow $200.00 from her brother and then asked to speak to me. She would need a total of $846.00 up front in order to have tests done on her beloved pet. I asked to speak with the doctor who was discussing the case with my daughter. The vet said that the rabbit was in distress but doing well on oxygen. The vet wanted to do cultures, a chest x-ray and a CBC or complete blood count. I asked her for a potential diagnosis. She said the rabbit would need to be hospitalized and testing completed before she could give me a prognosis. When I tried to get more information, she told me she had to see another patient. I was given less than 40 seconds of her time when she handed the phone back to my daughter. I am totally outraged that they are allowed to highjack your emotions during a stressful time. The decision was all to be made over money. My daughter is a college student who works hard for her money. When I asked the docotr about conservative treatment it was apparent that she had not discussed this with my daughter.

I do not believe that the doctor that assessed my daughters pet was a seasoned vetrinarian. It is most likely that she was an intern.

Are these young vets encouraged or threatened into intimidating pet owners to pay outrageuos fees without discussing the case with the pets primary vetrinarian?

Why would any professional want to take advantage of a pet owner during this stressful time? Iam thoroughtly discgusted and angry at this moment.

1
★☆☆☆☆

Today my daughter called me all upset. Her five year old rabbit is in respiratory distress. She was told by our regular vet that she should take her rabbit directly to Angell Memorial. Before she was even seen she had to pay a $140.00 fee and I assume the rabbit was triaged and my daughter was told that the rabbit was stable at that time. I received a call from my daughter later that afternoon. She was trying to borrow $200.00 from her brother and then asked to speak to me. She would need a total of $846.00 up front in order to have tests done on her beloved pet. I asked to speak with the doctor who was discussing the case with my daughter. The vet said that the rabbit was in distress but doing well on oxygen. The vet wanted to do cultures, a chest x-ray and a CBC or complete blood count. I asked her for a potential diagnosis. She said the rabbit would need to be hospitalized and testing completed before she could give me a prognosis. When I tried to get more information, she told me she had to see another patient. I was given less than 40 seconds of her time when she handed the phone back to my daughter. I am totally outraged that they are allowed to highjack your emotions during a stressful time. The decision was all to be made over money. My daughter is a college student who works hard for her money. When I asked the docotr about conservative treatment it was apparent that she had not discussed this with my daughter.

I do not believe that the doctor that assessed my daughters pet was a seasoned vetrinarian. It is most likely that she was an intern.

Are these young vets encouraged or threatened into intimidating pet owners to pay outrageuos fees without discussing the case with the pets primary vetrinarian?

Why would any professional want to take advantage of a pet owner during this stressful time? Iam thoroughtly discgusted and angry at this moment.

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4 out of 4 people found this review helpful.

.

Like every other world class health care facility in Boston the quality of care that you will receive at Angell is dependent upon the individual doctor treating the patient. In my case, the veterinarian that I chose for my dog, "one of the biggest internists on the East coast," delivered care that was completely unacceptable to me. While he may be board certified, his clinical care standards were poor at best as he left both interns and his vet tech to manage the care of my very ill animal. Speaking to him directly was almost impossible and discussing the poor quality of care with him directly was pointless as he was already aware of his own limitations and made no apologies. Good clinical care begins with the art of "being present" of listening with both a sound mind and heart; good clinical care continues with clear and timely care instructions being given to the client; good clinical care ends with sound follow-up to insure care instructions are being met and that patient progress is being monitored (especially when drugs are being administered and clients are requesting help with animals that have become more ill after their appointments.) These basic standards of care were not met in my experience. Despite Angell's beautiful, new facility there appears to be no oversight of how individual veterinarians manage their case loads or patients (and with the long time medical director of Angell having left three years ago I truly wonder if the reputation of quality care is any longer deserved.) So, buyer beware and do not blindly assume quality of care will be present based on the reputation of the facility or the academic credentials of your veterinarian. If you think things are not being handled well, you are probably right and it's time to move on!

1
★☆☆☆☆

Like every other world class health care facility in Boston the quality of care that you will receive at Angell is dependent upon the individual doctor treating the patient. In my case, the veterinarian that I chose for my dog, "one of the biggest internists on the East coast," delivered care that was completely unacceptable to me. While he may be board certified, his clinical care standards were poor at best as he left both interns and his vet tech to manage the care of my very ill animal. Speaking to him directly was almost impossible and discussing the poor quality of care with him directly was pointless as he was already aware of his own limitations and made no apologies. Good clinical care begins with the art of "being present" of listening with both a sound mind and heart; good clinical care continues with clear and timely care instructions being given to the client; good clinical care ends with sound follow-up to insure care instructions are being met and that patient progress is being monitored (especially when drugs are being administered and clients are requesting help with animals that have become more ill after their appointments.) These basic standards of care were not met in my experience. Despite Angell's beautiful, new facility there appears to be no oversight of how individual veterinarians manage their case loads or patients (and with the long time medical director of Angell having left three years ago I truly wonder if the reputation of quality care is any longer deserved.) So, buyer beware and do not blindly assume quality of care will be present based on the reputation of the facility or the academic credentials of your veterinarian. If you think things are not being handled well, you are probably right and it's time to move on!

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3 out of 3 people found this review helpful.

.

I have taken my 12 year old Sheltie to Angell for years. He has a primary care physician (Dr. Mazza) who sees him regularly and is VERY familiar with his health concerns. Angell is more pricey than local vets, but they are open 24/7 unlike local vets. Plus while an inpatient, people are there to care for your pet on the inpatient wards. My local vet left the hospital at 5:00p.m. and left my dog alone all night after surgery. He became very ill and that is when I first took him to Angell. Recently, I have acquired 2 new Sheltie Puppies and I also take them to Angell. Doctor Mazza sees them as well and is very thorough, very compassionate, very knowledgeable, and loves her job. You can just tell by the way she handles each pet. She is really easy to reach by having her paged and she always calls me right back. I had my older dog at the Emergency Room recently, and he was treated with respect, from the person who signed us in, all the way through. No payment in advance was even asked for, before I even finished signing him in, a nurse was there to triage him, and as soon as she said he is stable and can wait in the dog waiting area, the doctor came out to get us. He had my dog's record already up in the computer, so he already read about his health history. He ordered some blood tests (just electrolytes) to make sure he was well hydrated and able to go home with me. Then he saw an abnormality, he told me the exact numbers on the blood work, told me what other blood work he would like to run and gave me the option. No pressure, no saying "do you want your dog to die". Total professionalism throughtout. He explained what the blood might show and how to treat the problems, if in fact he had the problems. His primary care physician then took over again, and said she thought it was best to wait to see if he keeps getting better before giving him medication or invasive procedures due to his age. She asked if that was O.K. or did I want the blood work repeated now. Again, no pressure, she gave me the option and told me how much the blood work would cost. Well, I decided to wait and all his symptoms are gone, he is back to normal and happy and healthy.
Everybody at Angell is super! The secretaries come out from behind the counter to see the dogs every time they come, the Pharmacists are very quick with medications. I have never had to wait in any lines, everyone is so quick and proficient.
We are happy with Angell and it is well worth the money they charge !

5
★★★★★

I have taken my 12 year old Sheltie to Angell for years. He has a primary care physician (Dr. Mazza) who sees him regularly and is VERY familiar with his health concerns. Angell is more pricey than local vets, but they are open 24/7 unlike local vets. Plus while an inpatient, people are there to care for your pet on the inpatient wards. My local vet left the hospital at 5:00p.m. and left my dog alone all night after surgery. He became very ill and that is when I first took him to Angell. Recently, I have acquired 2 new Sheltie Puppies and I also take them to Angell. Doctor Mazza sees them as well and is very thorough, very compassionate, very knowledgeable, and loves her job. You can just tell by the way she handles each pet. She is really easy to reach by having her paged and she always calls me right back. I had my older dog at the Emergency Room recently, and he was treated with respect, from the person who signed us in, all the way through. No payment in advance was even asked for, before I even finished signing him in, a nurse was there to triage him, and as soon as she said he is stable and can wait in the dog waiting area, the doctor came out to get us. He had my dog's record already up in the computer, so he already read about his health history. He ordered some blood tests (just electrolytes) to make sure he was well hydrated and able to go home with me. Then he saw an abnormality, he told me the exact numbers on the blood work, told me what other blood work he would like to run and gave me the option. No pressure, no saying "do you want your dog to die". Total professionalism throughtout. He explained what the blood might show and how to treat the problems, if in fact he had the problems. His primary care physician then took over again, and said she thought it was best to wait to see if he keeps getting better before giving him medication or invasive procedures due to his age. She asked if that was O.K. or did I want the blood work repeated now. Again, no pressure, she gave me the option and told me how much the blood work would cost. Well, I decided to wait and all his symptoms are gone, he is back to normal and happy and healthy.
Everybody at Angell is super! The secretaries come out from behind the counter to see the dogs every time they come, the Pharmacists are very quick with medications. I have never had to wait in any lines, everyone is so quick and proficient.
We are happy with Angell and it is well worth the money they charge !

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My experience here could not have been better. I brought my dog here after days of not eating and lethargy and seeing other vets who just didn't know what was wrong with him. His paws and mouth were also cold. By the time I got him to Angell he couldn't stand up. They rushed out to take him to their ICU, the vet was so helpful and caring that she carried him since he wouldn't go on the stretcher (he is 50 pounds).
They found that he has a rare disease that is usually not detected unless the dog (or person) goes into a crisis from it. He was having a crisis and by the time I got him there was going into Septic Shock. Due to their competence he was diagnosed with Addison's Disease and will now live a normal life. He made such a miraculous recovery that I was able to take him home the next night. He went from being hours from death to returning back to the lively, loveable dog that he is.
I simply cannot thank the staff at Angell Memorial enough. If you are having an emergency, there is no question that you should go here first. As for it being expensive, I did not feel it was too expensive - no more than a local vet, plus they saved his life which to me is priceless. I do not feel you can put a price on a beloved pets life. His emergency exam, medications, catheter IV, tests, overnight stay, etc. all came out to less than $1,500. Again, I cannot praise them enough. This is the only place I will take my dog from now on.

5
★★★★★

My experience here could not have been better. I brought my dog here after days of not eating and lethargy and seeing other vets who just didn't know what was wrong with him. His paws and mouth were also cold. By the time I got him to Angell he couldn't stand up. They rushed out to take him to their ICU, the vet was so helpful and caring that she carried him since he wouldn't go on the stretcher (he is 50 pounds).
They found that he has a rare disease that is usually not detected unless the dog (or person) goes into a crisis from it. He was having a crisis and by the time I got him there was going into Septic Shock. Due to their competence he was diagnosed with Addison's Disease and will now live a normal life. He made such a miraculous recovery that I was able to take him home the next night. He went from being hours from death to returning back to the lively, loveable dog that he is.
I simply cannot thank the staff at Angell Memorial enough. If you are having an emergency, there is no question that you should go here first. As for it being expensive, I did not feel it was too expensive - no more than a local vet, plus they saved his life which to me is priceless. I do not feel you can put a price on a beloved pets life. His emergency exam, medications, catheter IV, tests, overnight stay, etc. all came out to less than $1,500. Again, I cannot praise them enough. This is the only place I will take my dog from now on.

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I brought my 10 year old Burmese to Angell 3 weeks ago when she had congestive heart failure. She was immediately wisked away to their ICU where she was stabilized and put in a cage with oxygen. When I was admitted, I was told that they had looked at her heart and she had restrictive cardiomyopothy, a disease I had heard of and knew would be likely to kill her in a matter of months. Their goal was to get her home so she would be in a loving environment and they encouraged me to take her home the next day after meeting with one of their cardiologists. The cardiologist worked with us for 3 weeks trying to stabilize Nina. She always returned my calls promptly and was careful to explain every choice to me so I could make good decisions. Yesterday, Nina stopped eating and drinking, became completely withdrawn and had labored breathing. Rather than take her back for more hospitalization, I took her to be euthanized at 2 AM. They handled this procedure with dignity and compassion. People complain that all they care about is $, but their fees for various procedures were 1/2 of what my local vet charges. After this experience, I would never take a pet anywhere else. The people there love animals and are committed to doing what is in the best interest of each pet they see.

5
★★★★★

I brought my 10 year old Burmese to Angell 3 weeks ago when she had congestive heart failure. She was immediately wisked away to their ICU where she was stabilized and put in a cage with oxygen. When I was admitted, I was told that they had looked at her heart and she had restrictive cardiomyopothy, a disease I had heard of and knew would be likely to kill her in a matter of months. Their goal was to get her home so she would be in a loving environment and they encouraged me to take her home the next day after meeting with one of their cardiologists. The cardiologist worked with us for 3 weeks trying to stabilize Nina. She always returned my calls promptly and was careful to explain every choice to me so I could make good decisions. Yesterday, Nina stopped eating and drinking, became completely withdrawn and had labored breathing. Rather than take her back for more hospitalization, I took her to be euthanized at 2 AM. They handled this procedure with dignity and compassion. People complain that all they care about is $, but their fees for various procedures were 1/2 of what my local vet charges. After this experience, I would never take a pet anywhere else. The people there love animals and are committed to doing what is in the best interest of each pet they see.

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My experience here could not have been worse. I would recommend that anyone considering taking their beloved pet to this "laboratory" seriously reconsider.

As the owner of 3 dogs and 7 cats, I have been to many veterinarians over the years, and have come to the conclusion that although veterinary medicine is in dire need of some sort of regulation (ie: reasonable & customary charges), neither I nor any pet have never been as mistreated by an organization as we were at the venerable Angell Memorial.My cat could not breathe & my vet suggested we take him to A.M. After a seriously long wait, he was seen by an intern who had no idea what was going on. After another wait, a new doctor arrived & determined what the problem was. He tapped the fluid out of his lungs & sent us home. I don't recall the total of this bill or the 5 or 6 subsequent office visit bills to tap the new fluid out of his lungs, but the outcome was that he needed surgury immediately if we wanted him to live. We made our visit to the "Financial Office" to make our 50% deposit of the total estimate (approx $2500). The surgery (aka "experiment") did not go well, and they ended up damaging his lungs, which required them to insert tubes through his skin so he could breathe. He never did recover, and after some 3 weeks in ICU, he died. When we went to pick him up, we were handed a large black trash bag containing his body. Not an ounce of compassion was shown. We then paid the balance of our $4000 bill and left. (I left out the part about driving to their hell-hole of a location every day, and re-arranging my schedule to incorporate these visits into their inconvenient visiting hours).

A few days later we received a bill for unpaid "additional" charges. I called the financial office and told them under no uncertain terms would I pay them an additional dime. They ended up taking me to court. I called their attorney to let him know that I had no intention of paying his client anything more, and was told, very smugly, that I didn't understand the process, and that I would not win in Small Claims Court. Well, I did win, and the Judge was absolutely blown away by the facts I had presented him. A.M. was ordered to remove the judgment they had filed from my credit report.

I wholeheartedly believe that A.M. is experimenting on animals, and monetarily raping the customer in the process. Please, please, please, think long and hard before subjecting yourself or your pet to this malfeasance. When I think of the pain & suffering I caused my own pet by taking him there. . .If only I had known then what I know now.

1
★☆☆☆☆

My experience here could not have been worse. I would recommend that anyone considering taking their beloved pet to this "laboratory" seriously reconsider.

As the owner of 3 dogs and 7 cats, I have been to many veterinarians over the years, and have come to the conclusion that although veterinary medicine is in dire need of some sort of regulation (ie: reasonable & customary charges), neither I nor any pet have never been as mistreated by an organization as we were at the venerable Angell Memorial.My cat could not breathe & my vet suggested we take him to A.M. After a seriously long wait, he was seen by an intern who had no idea what was going on. After another wait, a new doctor arrived & determined what the problem was. He tapped the fluid out of his lungs & sent us home. I don't recall the total of this bill or the 5 or 6 subsequent office visit bills to tap the new fluid out of his lungs, but the outcome was that he needed surgury immediately if we wanted him to live. We made our visit to the "Financial Office" to make our 50% deposit of the total estimate (approx $2500). The surgery (aka "experiment") did not go well, and they ended up damaging his lungs, which required them to insert tubes through his skin so he could breathe. He never did recover, and after some 3 weeks in ICU, he died. When we went to pick him up, we were handed a large black trash bag containing his body. Not an ounce of compassion was shown. We then paid the balance of our $4000 bill and left. (I left out the part about driving to their hell-hole of a location every day, and re-arranging my schedule to incorporate these visits into their inconvenient visiting hours).

A few days later we received a bill for unpaid "additional" charges. I called the financial office and told them under no uncertain terms would I pay them an additional dime. They ended up taking me to court. I called their attorney to let him know that I had no intention of paying his client anything more, and was told, very smugly, that I didn't understand the process, and that I would not win in Small Claims Court. Well, I did win, and the Judge was absolutely blown away by the facts I had presented him. A.M. was ordered to remove the judgment they had filed from my credit report.

I wholeheartedly believe that A.M. is experimenting on animals, and monetarily raping the customer in the process. Please, please, please, think long and hard before subjecting yourself or your pet to this malfeasance. When I think of the pain & suffering I caused my own pet by taking him there. . .If only I had known then what I know now.

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3 out of 4 people found this review helpful.

.

This place caused me more grief and frustration than I can describe. Their motto should be "kindness and caring for animals"...but cruelty to pet owners. The staff there is incredibly unprofessional.

Summary: they repeatedly provided me with incorrect information, they don't let you talk to the people who make the actual decisions and give you the run around, they accuse you of cruelty to your animal when you question anything they do, and under the guise of providing "specialty care" they rack up your bill with unnecessary tests.

When I took my cat into the ER, they told me his lab results were very abnormal. When I asked for the actual numbers the vet (an intern) got irritated with me and started pressuring me to just make a decision. I insisted on getting the information. She left and came back without the numbers and started verbally attacking me with "Do you want your cat to die!? If you take him AMA he'll die a painful horrible death!!" I calmly said I simply wanted the data to understand his condition before making a decision (I had not said anything about denying him care...I just wanted the information they had about his current health status).

She left and came back -- the numbers that she told me were so abnormal as to be life threatening... that his heart could stop at any time because of how abnormal his tests were

...well his tests were actually NORMAL. She had not bothered to look at the results, assumed they were abrnormal, and was planning (very expensive) extensive care based on her assumption.

WHY ORDER TEST RESULTS YOU DON'T BOTHER TO ACTUALLY LOOK AT?!?

As it happened, my cat still needed to be admitted. They continued with the original plan she had come up with based on the "abnormal" results. At least 1/3 of the tests ordered were unnecessary.

SECOND COMPLAINT: when I tried to pick up my cat after he was officially ready for discharge, they said they had to page the vet before I could take him home (even though the morning update said he was ready to go). They paged the vet (the intern) 3 times over 90 minutes with no response.

THIRD COMPLAINT: The day after my cat was ready for discharge, I had to go out of town for several days for work. Even though he qualified for "healthy board", they kept him as an inpatient for all the days he was away (costing me 3 times more -- adding an additional $1000 to my cost). If you say a cat is okay to go home with the owner...and that cat happens to need boarding...how then does he qualify for inpatient care for an additional 5 days? The intern taking care of my cat said it was not her decision but that of the medical director. When I asked to speak with the medical director, I was told I was not allowed to speak with her.

FOURTH COMPLAINT: Every time I questioned anything they did, they told me that the person making the decision was someone I was not allowed to speak to. I was only allowed to speak with the intern who kept telling me that it was out of her hands.

I could never get a hold of the person actually making the decisions. I never got any straight answers from them. Every time I questioned anything, they pulled out emotional thumbscrews rather than giving me real answers. Having a sick animal is stressful enough without the vets at Angell trying to make me feel worse all the time.

FIFTH COMPLAINT: I was told my cat was placed in an all-cat unit. When I went to visit him, he was trembling from fear from the barking of dogs who were in the same unit.

when I questioned anything they did, I was told "We are providing you with a service. If you don't like it, you can go elsewhere"

Well...with this sort of "service"...I'm going to take their suggestion.

1
★☆☆☆☆

This place caused me more grief and frustration than I can describe. Their motto should be "kindness and caring for animals"...but cruelty to pet owners. The staff there is incredibly unprofessional.

Summary: they repeatedly provided me with incorrect information, they don't let you talk to the people who make the actual decisions and give you the run around, they accuse you of cruelty to your animal when you question anything they do, and under the guise of providing "specialty care" they rack up your bill with unnecessary tests.

When I took my cat into the ER, they told me his lab results were very abnormal. When I asked for the actual numbers the vet (an intern) got irritated with me and started pressuring me to just make a decision. I insisted on getting the information. She left and came back without the numbers and started verbally attacking me with "Do you want your cat to die!? If you take him AMA he'll die a painful horrible death!!" I calmly said I simply wanted the data to understand his condition before making a decision (I had not said anything about denying him care...I just wanted the information they had about his current health status).

She left and came back -- the numbers that she told me were so abnormal as to be life threatening... that his heart could stop at any time because of how abnormal his tests were

...well his tests were actually NORMAL. She had not bothered to look at the results, assumed they were abrnormal, and was planning (very expensive) extensive care based on her assumption.

WHY ORDER TEST RESULTS YOU DON'T BOTHER TO ACTUALLY LOOK AT?!?

As it happened, my cat still needed to be admitted. They continued with the original plan she had come up with based on the "abnormal" results. At least 1/3 of the tests ordered were unnecessary.

SECOND COMPLAINT: when I tried to pick up my cat after he was officially ready for discharge, they said they had to page the vet before I could take him home (even though the morning update said he was ready to go). They paged the vet (the intern) 3 times over 90 minutes with no response.

THIRD COMPLAINT: The day after my cat was ready for discharge, I had to go out of town for several days for work. Even though he qualified for "healthy board", they kept him as an inpatient for all the days he was away (costing me 3 times more -- adding an additional $1000 to my cost). If you say a cat is okay to go home with the owner...and that cat happens to need boarding...how then does he qualify for inpatient care for an additional 5 days? The intern taking care of my cat said it was not her decision but that of the medical director. When I asked to speak with the medical director, I was told I was not allowed to speak with her.

FOURTH COMPLAINT: Every time I questioned anything they did, they told me that the person making the decision was someone I was not allowed to speak to. I was only allowed to speak with the intern who kept telling me that it was out of her hands.

I could never get a hold of the person actually making the decisions. I never got any straight answers from them. Every time I questioned anything, they pulled out emotional thumbscrews rather than giving me real answers. Having a sick animal is stressful enough without the vets at Angell trying to make me feel worse all the time.

FIFTH COMPLAINT: I was told my cat was placed in an all-cat unit. When I went to visit him, he was trembling from fear from the barking of dogs who were in the same unit.

when I questioned anything they did, I was told "We are providing you with a service. If you don't like it, you can go elsewhere"

Well...with this sort of "service"...I'm going to take their suggestion.

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4 out of 4 people found this review helpful.

.

The facility is so elegant, spotless and scent free that it is hard to believe one has entered an Animal Hospital. Clever architecture offers comfort to owners and pets. Dogs and cats have their own carefully marked, exceedingly clean waiting areas, with flat screen TVs! A bit of luxury, a pleasant surprise for those who anxiously await the medical staff.The Receptionists are courteous, attentive and clear in their directions. They appear to be well-aware of the difficulty of having a sick pet. Technicians quickly come out to assess your pet, soon thereafter followed by a Doctor. The Doctor leads you and your pet into an examination room. Your pet does not have to linger in the room waiting for the doctor. Much less stress for your pet. The doctor is clearly well trained. As she/he calmly examines and soothes your pet answers are provided for all your questions. If any blood work or x-rays need to be done, the doctor takes the dog to have the work done. One has been re-assured that all will be done to take care of your pet, and it is back to the comfortable waiting area.The pet is brought back to the owner - right to waiting arms - and the Veterinarian explains your pet's condition.When the Pharmacist has filled your pet's prescriptions, there is time for any questions an owner might have.

The Staff who check you out are as kind as can be, and often peek over the counter to say "Hi" to your pet and tell you he/she is so cute.

My experience with bringing my pet Maltese to the Emergency Roomoccured very recently. His behavior had been unusual for a few weeks and he was clearly becoming very ill. He was suffering, not drinking water, and becoming more and more lethargic. Confused by his symptoms, we went on line to the FDA site and learned that his food was on the FDA List of Recalled Pet Foods.

(The FDA site offered no advice for owners whose pets had eaten toxic food.This was surprising, given the pressure the agency is under from government, consumers and others. FDA is responsible for neglecting to investigate this poisoning of our pets and are at fault for allowing millions of pets to continue to eat toxic food, long after the agency was aware of the situation. Thousands of pets have become seriously ill, suffered great physical pain, and others have died - needlessly - and owners are left grieving.)

Terrified, we quickly brought the dog to Angell Memorial, where we were treated with respect, care and courtesy. The experience of having a sick pet cared for could not have gone more smoothly nor more kindly.

I must mention that the cost was surprisingly less than I had presumed. (Suburban Emergency Hospitals (Waltham) demand over $600 before they will even look at your pet.)

Yet here I was, at the world-famous Angell Memorial Hospital, astonished that my pet could be seen and evaluated before I paid anything. Furthermore, his bill came to about $400, including x-rays, blood work and medicine. I am so grateful for our experience there, and will never take a pet anywhere else.

We Bostonians are indeed fortunate to have this amazing facility. The current epidemic of pets poisoned by their food highlights our need for decent appropriate care for our pets.

Angell Memorial - Thank you.

PS After his examination, the doctor re-assured us that although our Maltese was ill, he had not reached the toxic stage. We were handed a very happy dog, got his medication and headed home.

Unfortunately, the Government still has no data which indicate foods that will be safe for him to eat.

5
★★★★★

The facility is so elegant, spotless and scent free that it is hard to believe one has entered an Animal Hospital. Clever architecture offers comfort to owners and pets. Dogs and cats have their own carefully marked, exceedingly clean waiting areas, with flat screen TVs! A bit of luxury, a pleasant surprise for those who anxiously await the medical staff.The Receptionists are courteous, attentive and clear in their directions. They appear to be well-aware of the difficulty of having a sick pet. Technicians quickly come out to assess your pet, soon thereafter followed by a Doctor. The Doctor leads you and your pet into an examination room. Your pet does not have to linger in the room waiting for the doctor. Much less stress for your pet. The doctor is clearly well trained. As she/he calmly examines and soothes your pet answers are provided for all your questions. If any blood work or x-rays need to be done, the doctor takes the dog to have the work done. One has been re-assured that all will be done to take care of your pet, and it is back to the comfortable waiting area.The pet is brought back to the owner - right to waiting arms - and the Veterinarian explains your pet's condition.When the Pharmacist has filled your pet's prescriptions, there is time for any questions an owner might have.

The Staff who check you out are as kind as can be, and often peek over the counter to say "Hi" to your pet and tell you he/she is so cute.

My experience with bringing my pet Maltese to the Emergency Roomoccured very recently. His behavior had been unusual for a few weeks and he was clearly becoming very ill. He was suffering, not drinking water, and becoming more and more lethargic. Confused by his symptoms, we went on line to the FDA site and learned that his food was on the FDA List of Recalled Pet Foods.

(The FDA site offered no advice for owners whose pets had eaten toxic food.This was surprising, given the pressure the agency is under from government, consumers and others. FDA is responsible for neglecting to investigate this poisoning of our pets and are at fault for allowing millions of pets to continue to eat toxic food, long after the agency was aware of the situation. Thousands of pets have become seriously ill, suffered great physical pain, and others have died - needlessly - and owners are left grieving.)

Terrified, we quickly brought the dog to Angell Memorial, where we were treated with respect, care and courtesy. The experience of having a sick pet cared for could not have gone more smoothly nor more kindly.

I must mention that the cost was surprisingly less than I had presumed. (Suburban Emergency Hospitals (Waltham) demand over $600 before they will even look at your pet.)

Yet here I was, at the world-famous Angell Memorial Hospital, astonished that my pet could be seen and evaluated before I paid anything. Furthermore, his bill came to about $400, including x-rays, blood work and medicine. I am so grateful for our experience there, and will never take a pet anywhere else.

We Bostonians are indeed fortunate to have this amazing facility. The current epidemic of pets poisoned by their food highlights our need for decent appropriate care for our pets.

Angell Memorial - Thank you.

PS After his examination, the doctor re-assured us that although our Maltese was ill, he had not reached the toxic stage. We were handed a very happy dog, got his medication and headed home.

Unfortunately, the Government still has no data which indicate foods that will be safe for him to eat.

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Yes, I'm appalled by the expense and would always have to look elsewhere, EXCEPT in emergency cases. In such a case, then AMAH is the best place to go, especially for avian emergencies. I don't think Angell is set up financially for anyone who has a choice, but my parrot's life is worth ruining my bank account, I guess.

4
★★★★☆

Yes, I'm appalled by the expense and would always have to look elsewhere, EXCEPT in emergency cases. In such a case, then AMAH is the best place to go, especially for avian emergencies. I don't think Angell is set up financially for anyone who has a choice, but my parrot's life is worth ruining my bank account, I guess.

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We've had several bad experiences here when we've had to go for an ememgency after hours. Before the pet is even seen, you have to pay up front. The vets are nice,but forget the office staff. The vet gave the cat a rabies shot for free, but after we paid our bill, the person at the desk chased us down! Disgraceful! This was for a cat belonging to a group home for adults with special needs.

1
★☆☆☆☆

We've had several bad experiences here when we've had to go for an ememgency after hours. Before the pet is even seen, you have to pay up front. The vets are nice,but forget the office staff. The vet gave the cat a rabies shot for free, but after we paid our bill, the person at the desk chased us down! Disgraceful! This was for a cat belonging to a group home for adults with special needs.

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2 out of 3 people found this review helpful.

Latest reviews from Citysearch.

.

my name is Debra about three weeks ago , at about 12 am I went to Angell because my cat was sick as i was trying to get medical care for her they asked me if I had 150.00 to just have her looked at. when stated no they then stated that they would bill me the 150.00 just her to be looked at but they will not do any treatment with out have at least 500.00 before they give her further treatment they gave her fluids for anther 50.00 sent her home and told me to find another vet that will take care of her needs for a cheaper price. my poor cat Snow passed away . And now they are threating to send me to a credit breau unless i pay them 201.00 my the end of this week. FYI and then they want to charge 50.00 to a person for the cermation not a warm feeling as you enter the clinic..... cold and unfriendly appeard not to care about the welfare of your pets unless the cash flow waskinda big

1
★☆☆☆☆

my name is Debra about three weeks ago , at about 12 am I went to Angell because my cat was sick as i was trying to get medical care for her they asked me if I had 150.00 to just have her looked at. when stated no they then stated that they would bill me the 150.00 just her to be looked at but they will not do any treatment with out have at least 500.00 before they give her further treatment they gave her fluids for anther 50.00 sent her home and told me to find another vet that will take care of her needs for a cheaper price. my poor cat Snow passed away . And now they are threating to send me to a credit breau unless i pay them 201.00 my the end of this week. FYI and then they want to charge 50.00 to a person for the cermation not a warm feeling as you enter the clinic..... cold and unfriendly appeard not to care about the welfare of your pets unless the cash flow waskinda big

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I'm giving Angell Animal Medical Ctr just one star rating because I am still hurting by the callous and I believe money grubbing care that killed my beloved cat. I brought another cat before the death of the other cat to Angell in an emergency when my cat's paws were bleeding from ingrown claws. The surgeon assigned to me did excellent work. However, she or another vet at Angell prescribed strong medication for my cat to continue for a long period of time, which another vet at another clinic explained to me was causing my cat to stop eating. He told me my cat's paws were no longer infected and didn't need to be taking this strong medication, that it was making my cat sick. Angell also put large mitts on both her paws, making it impossible for my cat to move around. I asked if my cat would be able to move around with the mitts; the vet said, ""I don't know."" Thank G-d, Angell's instructions were to take my cat to a local vet daily for mitt changing. The vets there were humane and honest. Not only did they tell she was no longer infected and didn't need the medication, which was causing her to stop eating, but they immediately put small, thin mitts on her so she could move around. I think Angell has so many vets, many in training and many with different ethical values, that animals and their owners don't alway benefit. I try now to give my cats very nutritious cat food, vitamins, and I have books that I can browse for remedies that veterinarians and pet owners have found to help their animals, so I have some information before I go to a veterinarian.

1
★☆☆☆☆

I'm giving Angell Animal Medical Ctr just one star rating because I am still hurting by the callous and I believe money grubbing care that killed my beloved cat. I brought another cat before the death of the other cat to Angell in an emergency when my cat's paws were bleeding from ingrown claws. The surgeon assigned to me did excellent work. However, she or another vet at Angell prescribed strong medication for my cat to continue for a long period of time, which another vet at another clinic explained to me was causing my cat to stop eating. He told me my cat's paws were no longer infected and didn't need to be taking this strong medication, that it was making my cat sick. Angell also put large mitts on both her paws, making it impossible for my cat to move around. I asked if my cat would be able to move around with the mitts; the vet said, ""I don't know."" Thank G-d, Angell's instructions were to take my cat to a local vet daily for mitt changing. The vets there were humane and honest. Not only did they tell she was no longer infected and didn't need the medication, which was causing her to stop eating, but they immediately put small, thin mitts on her so she could move around. I think Angell has so many vets, many in training and many with different ethical values, that animals and their owners don't alway benefit. I try now to give my cats very nutritious cat food, vitamins, and I have books that I can browse for remedies that veterinarians and pet owners have found to help their animals, so I have some information before I go to a veterinarian.

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First off, I have never seen a Vet charge $141.00 for a ~ 10-minute visit without labs, procedures or medications! I went in telling the doctor what was wrong, a luxating patella. I had already seen a Vet that diagnosed her and said she needed surgery. After watching my dog walk and briefly examining her, it was a confirmed diagnosis and I was then referred to another specialist for lab work ups (additional 141.00 + labs). I had to call back to get an estimate on what the surgery would cost, $1500.00 MORE than Neponset and Emmerson Vet clinics! Also, if you are considering donating money to their ""charity organization"" you should know that they received the LOWEST rating possible by charitynavigator dot org. Not to mention that the CEO is making OVER 250000.00 a year. This place seems to be all about making as much off of loving pet owners as possible. YOU HAVE BEEN WARNED!

1
★☆☆☆☆

First off, I have never seen a Vet charge $141.00 for a ~ 10-minute visit without labs, procedures or medications! I went in telling the doctor what was wrong, a luxating patella. I had already seen a Vet that diagnosed her and said she needed surgery. After watching my dog walk and briefly examining her, it was a confirmed diagnosis and I was then referred to another specialist for lab work ups (additional 141.00 + labs). I had to call back to get an estimate on what the surgery would cost, $1500.00 MORE than Neponset and Emmerson Vet clinics! Also, if you are considering donating money to their ""charity organization"" you should know that they received the LOWEST rating possible by charitynavigator dot org. Not to mention that the CEO is making OVER 250000.00 a year. This place seems to be all about making as much off of loving pet owners as possible. YOU HAVE BEEN WARNED!

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My next door neighbors are suing me for ""emotional damages"" related to the loss of their dog. Their dog and mine got in a fight late at night last week and I felt bad because my dog is much bigger (even though their little monster has been tormenting my dog for WEEKS and he kind of had this coming), so I offered to help pay the bill if they took their dog to our local vet's office in the morning. Instead, they freaked out and talked me into driving them and the dog into Angell Memorial at 3 in the morning. The ""vet"" told us she ""felt like"" the dog was suffering and that she was ""afraid he *might* die"". My neighbors do not speak very good English and were already tired and distraught. I couldn't pay the $2500 she wanted to perform xrays and ""invasive cleaning,"" so they opted to have their dog put to sleep. NOW I'm being sued and MY dog is labeled a killer. I hate that vet and I hope the whole hospital burns to the ground. This is the worst thing I've ever been through.

1
★☆☆☆☆

My next door neighbors are suing me for ""emotional damages"" related to the loss of their dog. Their dog and mine got in a fight late at night last week and I felt bad because my dog is much bigger (even though their little monster has been tormenting my dog for WEEKS and he kind of had this coming), so I offered to help pay the bill if they took their dog to our local vet's office in the morning. Instead, they freaked out and talked me into driving them and the dog into Angell Memorial at 3 in the morning. The ""vet"" told us she ""felt like"" the dog was suffering and that she was ""afraid he *might* die"". My neighbors do not speak very good English and were already tired and distraught. I couldn't pay the $2500 she wanted to perform xrays and ""invasive cleaning,"" so they opted to have their dog put to sleep. NOW I'm being sued and MY dog is labeled a killer. I hate that vet and I hope the whole hospital burns to the ground. This is the worst thing I've ever been through.

Cons: impersonal, expensive, inexperienced, poor ""bedside manner""

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No matter how much the ER doctors know medically, they have a lot to learn about bedside manner with pet owners. They are insistant and pushy. They talk at you about your pet and then write in the discharge papers that you and the doc ""discussed"" these things. They decide what your case dictates and only do as much as they think needs to be done, then they write you off.\r\n\r\nMy cat was diagnosed with oral cancer a month ago by Angell. If it were up to the doctor at Angell, they would have had me put her to sleep the day that they diagnosed her. I was rushed into putting her down--they even wanted to do it before I even got to see her one last time, but luckily enough, I didn't just do whatever they wanted... I took my kitty home and a month later, afte a few weeks of good care, she's still doing well, has good quality of life, and gets to enjoy a few more days (weeks?) in the sun with me. Now that I know she has a mouth problem and can't eat dry food, I give her wet food and she's actually gained weight and looks better. I monitor her daily to see how she's doing, and when it's time, we'll know. \r\n\r\nI'm currently wondering if the cancer was diagnosed correctly and have unreturmed phone calls in to them. The discharge papers distinctly say that a biopsy needs to be done to be sure, but that we had ""discussed"" that a biopsy was not in my kitty's best interest. I do NOT remember discussing this with the doctor. She may have said it to me at the same time she was telling me that I had to put my kitty down... I don't know. I did not digest it correctly, and she didn't care if I took it all in correctly or not. She was just bent on putting my cat down and doing it that day.\r\n\r\nIf you do go to Angell, please be careful, be insistent, and know your own stuff when you go there, otherwise you may be pushed into something that the ER vet dictates without it truely being understood by you, or without having time to digest it, or with having the whole issue being misdiagnosed.

1
★☆☆☆☆

No matter how much the ER doctors know medically, they have a lot to learn about bedside manner with pet owners. They are insistant and pushy. They talk at you about your pet and then write in the discharge papers that you and the doc ""discussed"" these things. They decide what your case dictates and only do as much as they think needs to be done, then they write you off.\r\n\r\nMy cat was diagnosed with oral cancer a month ago by Angell. If it were up to the doctor at Angell, they would have had me put her to sleep the day that they diagnosed her. I was rushed into putting her down--they even wanted to do it before I even got to see her one last time, but luckily enough, I didn't just do whatever they wanted... I took my kitty home and a month later, afte a few weeks of good care, she's still doing well, has good quality of life, and gets to enjoy a few more days (weeks?) in the sun with me. Now that I know she has a mouth problem and can't eat dry food, I give her wet food and she's actually gained weight and looks better. I monitor her daily to see how she's doing, and when it's time, we'll know. \r\n\r\nI'm currently wondering if the cancer was diagnosed correctly and have unreturmed phone calls in to them. The discharge papers distinctly say that a biopsy needs to be done to be sure, but that we had ""discussed"" that a biopsy was not in my kitty's best interest. I do NOT remember discussing this with the doctor. She may have said it to me at the same time she was telling me that I had to put my kitty down... I don't know. I did not digest it correctly, and she didn't care if I took it all in correctly or not. She was just bent on putting my cat down and doing it that day.\r\n\r\nIf you do go to Angell, please be careful, be insistent, and know your own stuff when you go there, otherwise you may be pushed into something that the ER vet dictates without it truely being understood by you, or without having time to digest it, or with having the whole issue being misdiagnosed.

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I am sure they have very good doctors on staff specializing in unique areas of animal medicine.\r\n\r\nBut the doctors you get in the ER are not fully qualified it seems. I don't know if they are still students or have literally just graduated but they missed diagnosied my pet two times and I had to end up going to my vet when it openned in the morning. They did not even take her TEMPERATURE which should be standard during a canine examination.\r\n\r\nI was not impressed and I felt they overcharge because they know we are at their mercy because they are biggest 24 hr. animal hospital in the Boston area. (Plus they are making up for the people they do not charge for their services.)\r\n\r\nI don't recommend them as an overall vet. Only in exreme emergencies.

2
★★☆☆☆

I am sure they have very good doctors on staff specializing in unique areas of animal medicine.\r\n\r\nBut the doctors you get in the ER are not fully qualified it seems. I don't know if they are still students or have literally just graduated but they missed diagnosied my pet two times and I had to end up going to my vet when it openned in the morning. They did not even take her TEMPERATURE which should be standard during a canine examination.\r\n\r\nI was not impressed and I felt they overcharge because they know we are at their mercy because they are biggest 24 hr. animal hospital in the Boston area. (Plus they are making up for the people they do not charge for their services.)\r\n\r\nI don't recommend them as an overall vet. Only in exreme emergencies.

Pros: Open 24 hrs a day, specializes in a lot of unique animal care not found to many places, lots of parking.

Cons: ER doctors not competent, office staff not pleasant, the wait is very long

Message from Angell Animal Medical Center: in Boston and Waltham

24 x 7 Emergency Service is available at both our locations: 293 Second Ave. in Waltham, MA 02451 / 350 South Huntington Ave., Boston, MA 02130 Angell Animal Medical Center offers preventative wellness care, 24/7 emergency service, and care from board-certified veterinarians in 15 specialty services. We understand that each pet is unique, and our experienced doctors and support staff work as a team to meet your pet’s individual healthcare needs and provide you with a range of treatment options. In addition, Angell offers convenient weekend and evening appointments as well as boarding for both healthy pets and those that require medical monitoring or care. From a simple ear ache to a complex tumor, Angell’s doctors are prepared with the knowledge, compassion and advanced equipment to provide excellent care. That includes an on-site M.R.I. specifically designed for animals, C.T., digital radiography, ultrasound and a technologically advanced linear accelerator that enables maximum protection of healthy surrounding tissue during radiation treatments. Angell is committed to providing the highest standard of medical care for your dog, cat, bird or exotic pet. We offer a broad range of specialized expertise and experience, but deliver this care with the one-on-one compassion that you and your pet deserve. Angell Animal Medical Center has been providing world-class veterinary services in Boston since 1915. Though our state-of-the-art facility has evolved tremendously since then, but the kindness, care and compassion with which we serve animals has always remained the cornerstone of our non profit mission. Services: (W) indicates available in our Waltham location too. • 24/7 Emergency/Critical Care (W) • Acupuncture • Anesthesia • Avian & Exotic Medicine (W) • Behavior • Boarding: Healthy pets and those that require medical monitoring and care • Cardiology (W) • Dentistry • Dermatology (W) • Diagnostic Imaging: Includes digital imaging, C.T. and M.R.I. • General Medicine: Preventative wellness care • Internal Medicine (W) • Neurology • Nutrition • Oncology: Radiation and medical oncology including chemotherapy and palliative care • Ophthalmology • Pain Medicine • Pathology • Spaying/Neutering • Surgery: Soft tissue, laparoscopy, and orthopedics (W)

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