Sullivan Bros Nissan L/M

★☆☆☆☆
  • 1 Cranberry Rd

    Kingston, MA 02364

    Map & Directions
  • 781-585-7500

About Sullivan Bros Nissan L/M

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
Hours
M-Th 9:30am-8:30pm, F 9:30am-6pm, Sa 10am-5pm, Su 12pm-5pm
Phones
  • Fax (781-585-7406)
Languages
  • en
1.0 1
Hi! Sign in to let us know how Sullivan Bros Nissan L/M was?
Write a Review
.

I had an appointment scheduled yesterday to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices and they said go right ahead.

I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.

1
★☆☆☆☆

I had an appointment scheduled yesterday to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices and they said go right ahead.

I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Sullivan Bros Nissan L/M

Trust Sullivan Brothers for deals on Nissan new and used cars.

More about Sullivan Bros Nissan L/M

New and certified pre-owned Nissan cars, plus used car deals from more makes and models. Financing and car repair also available.

 

Wait, you're the expert.

If you've been to or used Sullivan Bros Nissan L/M, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review