VCA Lancaster Animal Hospital

★★★☆☆
Meet your Local VCA Vets! First exam is only $25!
  • 456 High St Suite A

    Lancaster, MA 01523

    Map & Directions
  • 978-706-0152

About VCA Lancaster Animal Hospital

Categories
  • Veterinarians
Details
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-F 8am-8pm, Sa 8am-4pm, Su 9am-5pm
Associations
  • American Animal Hospital Association (AAHA)
Keywords
  • vet
  • veterinarian
  • animal hospital
  • animal clinic
  • VCA
  • veterinary hospital
  • VCA Hospitals
  • vets in
  • vet hospital
  • pet clinic
  • vet in
  • pet hospital
  • vet clinic
Brands
  • Cats
  • Dogs
  • Exotics
  • Pocket Pets
  • Rabbits
Services
  • Advanced Care Services
  • Allergy & Itchy Skin Relief
  • Diabetes Treatment (Canine & Feline)
  • Diagnostics
  • Diet & Nutrition
  • Disease Treatment
  • Flea & Tick Control
  • General Care
  • Heartworm Disease Treatment (Canine & Feline)
  • Internal medicine
  • Medications/Prescriptions
  • Parasite Control
  • Pet Wellness Exams
  • Physical Examinations
  • Preventive Care
  • Primary Care
  • Puppy & Kitten Wellness
  • Senior Pet Wellness
  • Spay & Neuter
  • Vaccines & Vaccinations
  • Weight Loss Programs
3.3333 12
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We had been going to VCA for 3 years and never had any real problems....until recently. Our 15 year old furbaby had developed a sudden onset of seizures. We took her in to be examined by Liz Ruark. She told us that she more than likely had a brain tumor and basically gave her a death notice. No tests were suggested...just the fact that our baby was going to die and she didn't know how long she would have to live. She prescribed phenobarbitol and after two weeks the seizures returned. We decided it was time to let our baby go, to end any pain and suffering. We were walked into a room and Dr. Ruark told us that the shot would sting a little. I read the website before going in to see what type of euthanasia practice would be used. It seemed just like the other euthanasias I had been through before...then the horror began! She did not explain what would happen next...in fact she did not explain the procedure at all. I sat there with my precious little baby on my lap and she asked the nurse to hold her head?? This confused me a little...then without warning she raised her arm about shoulder height and jammed a needle right into the back muscle of my baby. The dog started screaming and let me tell you....she WAS SCREAMING. My wife and I were in absolute horror. She then said we will be right outside if you need us. My dog continued to scream as I walked her around the room in my arms. I had never heard my baby cry in 15 years and she was in absolute PAIN! I placed her on the table and attempted to calm her down. She was breathing hard and crying. Her eyes started becoming fixed and they didn't even dim the lights! Her tongue stuck out of her mouth and started to curl, then she started over heating. I went into rescue mode and instructed my wife to grab a bunch of paper towels. I ran cold water over her feet and head and started blowing air on her to try to cool her down. I instructed my wife to get the doctor. She knocked on the door as instructed....nothing. Then she opened the door...nobody was around. I told her to go find someone. She walked around the hospital inside banging on every door for 3-5 minutes. Then she found Dr. Liz Ruark working on another dog. We felt like we were in a fast food place. The Dr. came in the room and said, "What's the problem?" I said , "She is suffering and I want you to undo what you have done." She then tried to lay guilt on me by saying, "I guess it wasn't her time!" I was so angry I was seeing red! I asked her what she injected my baby with...she said, "Valium and Ketamine!" Ketamine will paralyze a animal and it WILL sting! It is almost never used today...and now that I have spoken to 5 different vet's they have informed me that the procedure was very unusual and cruel as well. Dr. Liz informed me that she uses that on all dogs who undergo surgery for a pre anesthetic and that it will wear off in a few hours. I scooped my baby up off the table and brought her home with me. I nursed her back to life for the next 2 hours and she was finally stabilized after 4 hours. Dr. Ruark's diagnosis for her brain tumor was more than likely correct but her bedside manner just sucked. I hope this was a learning experience for this green Dr. She always second guesses herself when she is talking...so it makes me think she is inexperienced. Science is an educated guess, but time makes a Dr. experienced. My baby lived another 3 weeks, but was never the same I feel due to the original diagnosis of a brain tumor. We brought her to Westford emergency clinic for euthanasia. This time the Very young but obviously more experienced Doctor placed a catheter in her vein. My little sweety passed away very quietly and peacefully in my arms. The staff and doctors there are top notch! Unfortunately they are only a hospital or I would bring all of my pets to them. They are extremely knowledgable. I would love nothing more to turn Dr. Liz Ruark in to the Veterinary Association if I thought it would do any good...but I feel that animals are treated like property in this state and I would be wasting my time. She wouldn't receive so much as a slap on the hand, when she needs to be out of business. So, the best advice I can give anyone and everyone I see is: STAY FAR AWAY from this place. They may treat you good in the beginning, but when your pet makes frequent visits because it is sick, you become just a number in a long line of people as well as uneducated guesses on how to resolve your pets illness.

1
★☆☆☆☆

We had been going to VCA for 3 years and never had any real problems....until recently. Our 15 year old furbaby had developed a sudden onset of seizures. We took her in to be examined by Liz Ruark. She told us that she more than likely had a brain tumor and basically gave her a death notice. No tests were suggested...just the fact that our baby was going to die and she didn't know how long she would have to live. She prescribed phenobarbitol and after two weeks the seizures returned. We decided it was time to let our baby go, to end any pain and suffering. We were walked into a room and Dr. Ruark told us that the shot would sting a little. I read the website before going in to see what type of euthanasia practice would be used. It seemed just like the other euthanasias I had been through before...then the horror began! She did not explain what would happen next...in fact she did not explain the procedure at all. I sat there with my precious little baby on my lap and she asked the nurse to hold her head?? This confused me a little...then without warning she raised her arm about shoulder height and jammed a needle right into the back muscle of my baby. The dog started screaming and let me tell you....she WAS SCREAMING. My wife and I were in absolute horror. She then said we will be right outside if you need us. My dog continued to scream as I walked her around the room in my arms. I had never heard my baby cry in 15 years and she was in absolute PAIN! I placed her on the table and attempted to calm her down. She was breathing hard and crying. Her eyes started becoming fixed and they didn't even dim the lights! Her tongue stuck out of her mouth and started to curl, then she started over heating. I went into rescue mode and instructed my wife to grab a bunch of paper towels. I ran cold water over her feet and head and started blowing air on her to try to cool her down. I instructed my wife to get the doctor. She knocked on the door as instructed....nothing. Then she opened the door...nobody was around. I told her to go find someone. She walked around the hospital inside banging on every door for 3-5 minutes. Then she found Dr. Liz Ruark working on another dog. We felt like we were in a fast food place. The Dr. came in the room and said, "What's the problem?" I said , "She is suffering and I want you to undo what you have done." She then tried to lay guilt on me by saying, "I guess it wasn't her time!" I was so angry I was seeing red! I asked her what she injected my baby with...she said, "Valium and Ketamine!" Ketamine will paralyze a animal and it WILL sting! It is almost never used today...and now that I have spoken to 5 different vet's they have informed me that the procedure was very unusual and cruel as well. Dr. Liz informed me that she uses that on all dogs who undergo surgery for a pre anesthetic and that it will wear off in a few hours. I scooped my baby up off the table and brought her home with me. I nursed her back to life for the next 2 hours and she was finally stabilized after 4 hours. Dr. Ruark's diagnosis for her brain tumor was more than likely correct but her bedside manner just sucked. I hope this was a learning experience for this green Dr. She always second guesses herself when she is talking...so it makes me think she is inexperienced. Science is an educated guess, but time makes a Dr. experienced. My baby lived another 3 weeks, but was never the same I feel due to the original diagnosis of a brain tumor. We brought her to Westford emergency clinic for euthanasia. This time the Very young but obviously more experienced Doctor placed a catheter in her vein. My little sweety passed away very quietly and peacefully in my arms. The staff and doctors there are top notch! Unfortunately they are only a hospital or I would bring all of my pets to them. They are extremely knowledgable. I would love nothing more to turn Dr. Liz Ruark in to the Veterinary Association if I thought it would do any good...but I feel that animals are treated like property in this state and I would be wasting my time. She wouldn't receive so much as a slap on the hand, when she needs to be out of business. So, the best advice I can give anyone and everyone I see is: STAY FAR AWAY from this place. They may treat you good in the beginning, but when your pet makes frequent visits because it is sick, you become just a number in a long line of people as well as uneducated guesses on how to resolve your pets illness.

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.

VCA Lancaster Animal Hospital has a very caring staff and vets. We have been going there for over 50 yrs, way back when Dr. Murtha started the Lancaster Animal Hospital. We find Dr. Liz Ruark to be one of the best vets we have ever had. She is kind and caring to our animals and to us as owners as well. She explains everything well to us and we always come away from there confident that our dogs are getting the best of care. Three cheers for VCA Lancaster!

4
★★★★☆

VCA Lancaster Animal Hospital has a very caring staff and vets. We have been going there for over 50 yrs, way back when Dr. Murtha started the Lancaster Animal Hospital. We find Dr. Liz Ruark to be one of the best vets we have ever had. She is kind and caring to our animals and to us as owners as well. She explains everything well to us and we always come away from there confident that our dogs are getting the best of care. Three cheers for VCA Lancaster!

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My dog Jackson has gone to this hospital for eleven years. Dr Easley* saved his life when he was one. I only go once a year now, but my experience is with Dr. Dickason who is probably new and is one of the best and kindest vets I have ever met in my life. Today I will probably need to put my golden retriever down but I was glad not to do it at Tufts so it would be Dr. Dickason with my dog at the end of his life. Wherever you go make sure you are comfortable with your questions being answered and how they treat your pet.

5
★★★★★

My dog Jackson has gone to this hospital for eleven years. Dr Easley* saved his life when he was one. I only go once a year now, but my experience is with Dr. Dickason who is probably new and is one of the best and kindest vets I have ever met in my life. Today I will probably need to put my golden retriever down but I was glad not to do it at Tufts so it would be Dr. Dickason with my dog at the end of his life. Wherever you go make sure you are comfortable with your questions being answered and how they treat your pet.

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I am very disappointed in this hospital as of recently. I have never seen such a high turn over rate in such a short period of time. Everytime I bring my dogs there they see someone new. I just went there last week and its all new faces! What is going on there? I miss the old days when doctors stayed at practices for years. At Lancaster its seems as if I am lucky to see the same doctor twice without finding out, "Oh they left but we have this new wonderful doctor, you will love him/her." I cant walk out of there without paying 400-500 dollars per each dog for their yearly check up. Come on and get a grip people!! These animals are our pets and I feel I need to save up for a vacation every year just for their check ups.
There is a new manager and chief of staff. The woman Kerry, she is very high energy, and I have to say very sarcastic/fake. And I also was able to meet the chief of staff. He seemed nice, sense of humor but I felt as if I did not get my money worth with him. Very vauge with me, did not explain vaccines or preventatives. I had to ask questions I felt as if I should not have.
I brought my dog there last week and again very disappointed! It smelt musty/mildew and it did not look well kept. There was boards up on one side of the main enterance, the receptionist told me someone drove through the window on accident but everyone was ok. "It sounded like a bomb went off."
I would have never had an experience like this at the vet 4 years ago.
Is this how all vets are turning into now a days? Cold, selfish, and uncaring? I am crushed!

1
★☆☆☆☆

I am very disappointed in this hospital as of recently. I have never seen such a high turn over rate in such a short period of time. Everytime I bring my dogs there they see someone new. I just went there last week and its all new faces! What is going on there? I miss the old days when doctors stayed at practices for years. At Lancaster its seems as if I am lucky to see the same doctor twice without finding out, "Oh they left but we have this new wonderful doctor, you will love him/her." I cant walk out of there without paying 400-500 dollars per each dog for their yearly check up. Come on and get a grip people!! These animals are our pets and I feel I need to save up for a vacation every year just for their check ups.
There is a new manager and chief of staff. The woman Kerry, she is very high energy, and I have to say very sarcastic/fake. And I also was able to meet the chief of staff. He seemed nice, sense of humor but I felt as if I did not get my money worth with him. Very vauge with me, did not explain vaccines or preventatives. I had to ask questions I felt as if I should not have.
I brought my dog there last week and again very disappointed! It smelt musty/mildew and it did not look well kept. There was boards up on one side of the main enterance, the receptionist told me someone drove through the window on accident but everyone was ok. "It sounded like a bomb went off."
I would have never had an experience like this at the vet 4 years ago.
Is this how all vets are turning into now a days? Cold, selfish, and uncaring? I am crushed!

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I went to Lancaster Animal Hospital for over 5 years. I just recently left due to the uncaring, defensive, & sarcastic manager there named Kerri! She made rude facial expressions and did not seem to ACTUALLY listen to what I was asking or saying & she did not seem to know how to explain things or know what to say. I enjoyed going to this hospital even though it could sometimes be a little pricey. But now it is being taken over by a staff that does not know what customer service is. I am extremely disappointed.

1
★☆☆☆☆

I went to Lancaster Animal Hospital for over 5 years. I just recently left due to the uncaring, defensive, & sarcastic manager there named Kerri! She made rude facial expressions and did not seem to ACTUALLY listen to what I was asking or saying & she did not seem to know how to explain things or know what to say. I enjoyed going to this hospital even though it could sometimes be a little pricey. But now it is being taken over by a staff that does not know what customer service is. I am extremely disappointed.

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I have been a long-term client. When this animal hospital was owned independently, it was THE BEST. The doctors were honest, never ordered more tests or medicine than necessary, and there was an integrity that was very special... along with great medical skills. I was confident in the care of my pets. Since being sold to Health Pet and now VCA, the push is on for the most services, tests and medications they can possibly charge for... it is very obvious. And the turnover of veterinarians is amazing, it's someone new almost every time. Some lack an understanding of how to "calmly" approach a pet, others are good. Some are very caring about my dogs, some are less so. But it is obviously a practice that is now run by a "home office" and everywhere you look they are trying to sell something. It is sad and disappointing. After one too many $500 visits and a most irritating manner of their general office manager (which they never needed in the past), I'm going to find a new practice. Lancaster Animal Hopsital has gone from being "my vet" to an institution. It's very sad and I'm sure that Dr. Easley would be disappointed by this.

2
★★☆☆☆

I have been a long-term client. When this animal hospital was owned independently, it was THE BEST. The doctors were honest, never ordered more tests or medicine than necessary, and there was an integrity that was very special... along with great medical skills. I was confident in the care of my pets. Since being sold to Health Pet and now VCA, the push is on for the most services, tests and medications they can possibly charge for... it is very obvious. And the turnover of veterinarians is amazing, it's someone new almost every time. Some lack an understanding of how to "calmly" approach a pet, others are good. Some are very caring about my dogs, some are less so. But it is obviously a practice that is now run by a "home office" and everywhere you look they are trying to sell something. It is sad and disappointing. After one too many $500 visits and a most irritating manner of their general office manager (which they never needed in the past), I'm going to find a new practice. Lancaster Animal Hopsital has gone from being "my vet" to an institution. It's very sad and I'm sure that Dr. Easley would be disappointed by this.

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1 out of 1 people found this review helpful.

.

I have lived in the Lancaster area for years, but just started going to the Lancaster Animal Hospital. I was skeptical about the fact the hospital was owned by a corporate identity but my fears were unfounded. The staff here is incredibly caring and experienced. The doctors are wonderful and very knowledgeable. I feel confident knowing that my pets' care are in their hands. On a personal note - I know the poster Lisa E very well and unfortunately she is high maintenance and quite rude to the staff. This is a small town and everyone knows everyone else. I have seen her in action at the hospital and she is quite a piece of work. I am sure the hospital is much better without her antics.

5
★★★★★

I have lived in the Lancaster area for years, but just started going to the Lancaster Animal Hospital. I was skeptical about the fact the hospital was owned by a corporate identity but my fears were unfounded. The staff here is incredibly caring and experienced. The doctors are wonderful and very knowledgeable. I feel confident knowing that my pets' care are in their hands. On a personal note - I know the poster Lisa E very well and unfortunately she is high maintenance and quite rude to the staff. This is a small town and everyone knows everyone else. I have seen her in action at the hospital and she is quite a piece of work. I am sure the hospital is much better without her antics.

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0 out of 1 people found this review helpful.

.

We recently moved to the area and needed to find a good vet. When we found a stray we decided to take her to Lancaster not really knowing very much about this hospital.

It turns out they are definitely the best animal hospital we've used. The entire staff is wonderful. They are unbelievable caring and extremely knowledgeable. They really take the time to get to know you and your pets. They were even kind enough to email us and answer questions regarding the health issues we were facing with our cat.

I can't write enough about how phenomenal Lancaster Animal Hospital is and I will continue to recommend them to anyone I know who is looking for a vet.

5
★★★★★

We recently moved to the area and needed to find a good vet. When we found a stray we decided to take her to Lancaster not really knowing very much about this hospital.

It turns out they are definitely the best animal hospital we've used. The entire staff is wonderful. They are unbelievable caring and extremely knowledgeable. They really take the time to get to know you and your pets. They were even kind enough to email us and answer questions regarding the health issues we were facing with our cat.

I can't write enough about how phenomenal Lancaster Animal Hospital is and I will continue to recommend them to anyone I know who is looking for a vet.

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1 out of 2 people found this review helpful.

.

I have been going to Lancaster Animal Hospital for years, and though the owners have changed the caring stays the same. I can't believe how warm and caring the staff is and how far they will go to accommodate you. They are defintely here for the animals.

We have two cats and dog and a very hectic schedule. We can always get an appointment when needed with Lancaster. They have great night hours and are even open on Saturdays.

I can not recommend them enough for anyone's pets.

Oh and the groomer next door to them is great too.

5
★★★★★

I have been going to Lancaster Animal Hospital for years, and though the owners have changed the caring stays the same. I can't believe how warm and caring the staff is and how far they will go to accommodate you. They are defintely here for the animals.

We have two cats and dog and a very hectic schedule. We can always get an appointment when needed with Lancaster. They have great night hours and are even open on Saturdays.

I can not recommend them enough for anyone's pets.

Oh and the groomer next door to them is great too.

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1 out of 2 people found this review helpful.

.

I have a definite issue with previous posters review. Yes the hospital was sold...well sort of. It was a merger and was all over the public trading sites for months. If you ask the staff and doctors who are working at the hospital, they will tell you the "new owners" seem to be much more on the ball then the previous ones.

And, yes it is true, that the two full time doctors had left after the transistion, but the poster implies it was due to the change of ownership which is simply untrue. One doctor, who was from Canada, left to go back there to deliver her baby and be near her family. She spoke about her moving back to Canada before the birth for months and prior to the ownership change. The other doctor had made it known for years that he was leaving the hospital to move down south after his wife finished her program at Tufts Univ. Unfortuately, the hospital wasn't able to replace these wonderful vets as fast as they had wanted to.

The "two permanent part time vets" are WONDERFUL!!! I can not remember the name of one of them, but Dr Ficcocello (I know I just screwed that spelling up) is a dream. Both are sweet, caring, and very knowlegable. As for the last poster's comment about not understanding, she apparently never bothered to ask because a part time permanent vet means just that. They work part time hours at the hospital but they are permanent members of the staff. I can see how this was difficult to understand.

I also understand that they have board certified surgeon on staff and that they just hired a medical director with an impressive background.

The staff are amazing....truly caring women and really try to make sure that you understand what is going on and what to expect.

My goofy lab, Mocha, had been hit by a car and luckily only had a minor break in her leg. The staff and doctors couldn't have been more sympathetic, caring and most important quick and effective in helping make sure she had no other concerns (internal bleeding) and fixed her right up. A couple of bandage changes later and Mocha is as good as new. We had been going there for years but when Mocha was in need, VCA Lancaster Animal Hospital was there to help.

Two thumbs way way up!

5
★★★★★

I have a definite issue with previous posters review. Yes the hospital was sold...well sort of. It was a merger and was all over the public trading sites for months. If you ask the staff and doctors who are working at the hospital, they will tell you the "new owners" seem to be much more on the ball then the previous ones.

And, yes it is true, that the two full time doctors had left after the transistion, but the poster implies it was due to the change of ownership which is simply untrue. One doctor, who was from Canada, left to go back there to deliver her baby and be near her family. She spoke about her moving back to Canada before the birth for months and prior to the ownership change. The other doctor had made it known for years that he was leaving the hospital to move down south after his wife finished her program at Tufts Univ. Unfortuately, the hospital wasn't able to replace these wonderful vets as fast as they had wanted to.

The "two permanent part time vets" are WONDERFUL!!! I can not remember the name of one of them, but Dr Ficcocello (I know I just screwed that spelling up) is a dream. Both are sweet, caring, and very knowlegable. As for the last poster's comment about not understanding, she apparently never bothered to ask because a part time permanent vet means just that. They work part time hours at the hospital but they are permanent members of the staff. I can see how this was difficult to understand.

I also understand that they have board certified surgeon on staff and that they just hired a medical director with an impressive background.

The staff are amazing....truly caring women and really try to make sure that you understand what is going on and what to expect.

My goofy lab, Mocha, had been hit by a car and luckily only had a minor break in her leg. The staff and doctors couldn't have been more sympathetic, caring and most important quick and effective in helping make sure she had no other concerns (internal bleeding) and fixed her right up. A couple of bandage changes later and Mocha is as good as new. We had been going there for years but when Mocha was in need, VCA Lancaster Animal Hospital was there to help.

Two thumbs way way up!

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2 out of 3 people found this review helpful.

.

I have been a client with several animals for a couple of years. As of last September, all of the full-time vets of this hospital have left. This hospital has been sold to VCA and now has two impersonal "part-time permanent" vets. I have no idea what "part-time permanent" even means. What I do know is that the office staff is excellent but the actual vets could jump ship at any moment. Needless to say, the vets themselves have no idea of who my animals are and really couldn't care less. Approach with extreme caution.

1
★☆☆☆☆

I have been a client with several animals for a couple of years. As of last September, all of the full-time vets of this hospital have left. This hospital has been sold to VCA and now has two impersonal "part-time permanent" vets. I have no idea what "part-time permanent" even means. What I do know is that the office staff is excellent but the actual vets could jump ship at any moment. Needless to say, the vets themselves have no idea of who my animals are and really couldn't care less. Approach with extreme caution.

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1 out of 4 people found this review helpful.

.

This office is by far the most caring and helpful I have ever been too. Courteous, prompt and not too expensive. From the receptionist to the doctor a++

Our dog had a problem with her ear and needed an emergency visit. Her own Vet could not squeeze her into their schedule. This office took us immediately and showed our dog compassion like no other we have seen. Our Dog is also skittish when it comes to visits and they took this to heart and worked with our dog. Most establishments get annoyed by this behavior. The place was clean and inviting.

I was especially touched by the follow up call to see how my dog was doing. I would highly recommen this veterinarian.

5
★★★★★

This office is by far the most caring and helpful I have ever been too. Courteous, prompt and not too expensive. From the receptionist to the doctor a++

Our dog had a problem with her ear and needed an emergency visit. Her own Vet could not squeeze her into their schedule. This office took us immediately and showed our dog compassion like no other we have seen. Our Dog is also skittish when it comes to visits and they took this to heart and worked with our dog. Most establishments get annoyed by this behavior. The place was clean and inviting.

I was especially touched by the follow up call to see how my dog was doing. I would highly recommen this veterinarian.

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3 out of 4 people found this review helpful.

Message from VCA Lancaster Animal Hospital

At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff!

We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Our hospital offers a wide range of general and specialized medical treatments and services including:
• Advanced Care Services
• Allergy & Itchy Skin Relief
• Diabetes Treatment (Canine & Feline)
• Diagnostics
• Diet & Nutrition
• Disease Treatment
• Flea & Tick Control
• General Care
• Heartworm Disease Treatment (Canine & Feline)
• Internal medicine
• Medications/Prescriptions
• Parasite Control
• Pet Wellness Exams
• Physical Examinations
• Preventive Care
• Primary Care
• Puppy & Kitten Wellness
• Senior Pet Wellness
• Spay & Neuter
• Vaccines & Vaccinations
• Weight Loss Programs

Please call us today to review your pet's medical and health issues and how we may be able to help!

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