Bernie & Phyl's Furniture

★★★★☆
  • 272 Turnpike Rd

    Westborough, MA 01581

    Map & Directions
  • 508-366-9595

About Bernie & Phyl's Furniture

Hours
Sun 12pm-6pm, Mon-Sat 10am-9pm

Home & Garden

Home & Garden
More choices in Westborough:
Resultset_next

Sclamo's Appliance & Furniture

574 Southbridge Street Worcester, MA

Resultset_next

HomeGoods

18 Lyman St Westborough, MA

3.8571 7
Hi! Sign in to let us know how Bernie & Phyl's Furniture was?
Write a Review
.

I bought a sofa set from Bernie&Phyls but within a year it was all ripped and the fake leather(painted cloth) all pealed off. They told me my warranty is gone. So buyer be ware. Bernie & Phyl furniture can only last not more than one year.

3
★★★★★

I bought a sofa set from Bernie&Phyls but within a year it was all ripped and the fake leather(painted cloth) all pealed off. They told me my warranty is gone. So buyer be ware. Bernie & Phyl furniture can only last not more than one year.

.

Don't bother with them! I called on their scratch warranty and their person arrived and said it looks like it's more than 5 days old so it's not covered. I called then when it happened. So, I called the office to say this wasn't fair and how angry I was and they said - someone will call you tomorrow. THEY NEVER EVEN called back. Why pay for a scratch warranty for them to ignore you and not fix the scratch! Don't waste your money with this company.

1
★☆☆☆☆

Don't bother with them! I called on their scratch warranty and their person arrived and said it looks like it's more than 5 days old so it's not covered. I called then when it happened. So, I called the office to say this wasn't fair and how angry I was and they said - someone will call you tomorrow. THEY NEVER EVEN called back. Why pay for a scratch warranty for them to ignore you and not fix the scratch! Don't waste your money with this company.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The salesman we had out and out lied to us he seemed like such a nice man but what b s we recieved from him, he is definately a great liar, he was such a good bullsh....r we never checked the paperwork because we believed him, shame on you

3
★★★★★

The salesman we had out and out lied to us he seemed like such a nice man but what b s we recieved from him, he is definately a great liar, he was such a good bullsh....r we never checked the paperwork because we believed him, shame on you

.

I bought a sectional sofa for our family room from Bernie & Phyl's last year and its been holding up great - still looks as nice as the day we bought it. So when I needed a desk for my work and the kids homework, I went back to Bernie &

3
★★★★★

I bought a sectional sofa for our family room from Bernie & Phyl's last year and its been holding up great - still looks as nice as the day we bought it. So when I needed a desk for my work and the kids homework, I went back to Bernie &

.

We bought a bed and a dining set in May. The first issue we had was that the price of the bed we were charged was higher than what was displayed in the showroom. Unfortunately, we did not find out until a couple of days later. When we called, we were told that we were charged the correct price. The price in the display is broken down even more on paper, so you would need to sit down and add things up, so you can compare apples to apples. One of the few things that didn't match price wise was the bunkie board, it was listed at $39.99, but we were charged $49.99. The biggest difference was the bed itself. We were charged $150 more. Same goes with the mattress.
The salesperson was so nice that we trusted her. And really did not think that we need to double check. When we went back a few days later, of course, all the prices were already changed. So please be careful. I did not cancel the order because I just don't have the time to go look for another bed. The whole twin bed with trundle cost $1300, so I don't think it was that inexpensive.

We accepted delivery of the bed as we were told that the dining set was already shipped from the manufacturer and on its way as well. We were even asked if we want to wait another week for the bed, so they can deliver both. We asked them to deliver the bed first.

The 2nd issue we had is that the dining room never came. We were first told that it was already shipped, then got a call that it was going to be delayed until Aug 14. And then, got another call to say that it's being delayed until end of September.

Meanwhile, we postponed our summer party, thinking the dining set will be here by mid August. And now we have to scramble to get a dining set. Had we known that the dining set will be an issue, we would have never even bought the bed. We ended up paying $79 of the $99 delivery fee for the bed. We could have gone somewhere else and saved on delivery fee.

The 3rd issue we had is with the free TV. With the bed and dining set, we were qualified to get a 19inch TV. I asked if we can still get a 19inch TV versus a 15 inch TV for all the inconvenience we've been through. I was told on July 31, that they are no longer giving out 19inch TVs. It's either I get a 15 inch TV or a $100 best buy gift card.

I think its pretty obvious that Bernie and Phyl's is saying no to my request. I am very disappointed that there were no apologies or act of goodwill on Bernie and Phyl's part for the inconvenience and increased cost that they put us through.

They are supposed to refund my $100 deposit and $10 delivery (which I had to ask for). Also, waiting to get the $100 best buy gift card.

We'll see and will post again if we have issues with those.

I will never go back again to this store. It's not worth it.

0
★☆☆☆☆

We bought a bed and a dining set in May. The first issue we had was that the price of the bed we were charged was higher than what was displayed in the showroom. Unfortunately, we did not find out until a couple of days later. When we called, we were told that we were charged the correct price. The price in the display is broken down even more on paper, so you would need to sit down and add things up, so you can compare apples to apples. One of the few things that didn't match price wise was the bunkie board, it was listed at $39.99, but we were charged $49.99. The biggest difference was the bed itself. We were charged $150 more. Same goes with the mattress.
The salesperson was so nice that we trusted her. And really did not think that we need to double check. When we went back a few days later, of course, all the prices were already changed. So please be careful. I did not cancel the order because I just don't have the time to go look for another bed. The whole twin bed with trundle cost $1300, so I don't think it was that inexpensive.

We accepted delivery of the bed as we were told that the dining set was already shipped from the manufacturer and on its way as well. We were even asked if we want to wait another week for the bed, so they can deliver both. We asked them to deliver the bed first.

The 2nd issue we had is that the dining room never came. We were first told that it was already shipped, then got a call that it was going to be delayed until Aug 14. And then, got another call to say that it's being delayed until end of September.

Meanwhile, we postponed our summer party, thinking the dining set will be here by mid August. And now we have to scramble to get a dining set. Had we known that the dining set will be an issue, we would have never even bought the bed. We ended up paying $79 of the $99 delivery fee for the bed. We could have gone somewhere else and saved on delivery fee.

The 3rd issue we had is with the free TV. With the bed and dining set, we were qualified to get a 19inch TV. I asked if we can still get a 19inch TV versus a 15 inch TV for all the inconvenience we've been through. I was told on July 31, that they are no longer giving out 19inch TVs. It's either I get a 15 inch TV or a $100 best buy gift card.

I think its pretty obvious that Bernie and Phyl's is saying no to my request. I am very disappointed that there were no apologies or act of goodwill on Bernie and Phyl's part for the inconvenience and increased cost that they put us through.

They are supposed to refund my $100 deposit and $10 delivery (which I had to ask for). Also, waiting to get the $100 best buy gift card.

We'll see and will post again if we have issues with those.

I will never go back again to this store. It's not worth it.

Pros: none

Cons: bad customer service

.

Bernie & Phyls Furniture had got 6 locationsin new england.I purchased my sofas from them 3 years back from there Westborough, MA location.The quality was ok but the customer service was not at all good.We had some problemd with the cushions of the sofa and we called them.When we were purchasing them we were being told that the cusions come with 10 years warranty and should there be a problem it will be taken care off.To my surprise we started having problems from 1 year after we bought themI d rather like to buy from jordans rather then going to them again.They also dont have a very big variety.

2
★★☆☆☆

Bernie & Phyls Furniture had got 6 locationsin new england.I purchased my sofas from them 3 years back from there Westborough, MA location.The quality was ok but the customer service was not at all good.We had some problemd with the cushions of the sofa and we called them.When we were purchasing them we were being told that the cusions come with 10 years warranty and should there be a problem it will be taken care off.To my surprise we started having problems from 1 year after we bought themI d rather like to buy from jordans rather then going to them again.They also dont have a very big variety.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just had to write a review for this store......I have had nothing but wonderful experiences here!! I have purchased a living room set and dining set and couldn't be more happy with the furniture!! The customer service is outstanding and the cookies are delicious!!(my son had me put hat in!! )
Delivery is prompt and the delivery crew are professionals all the way!!!

PROS: Great deals
CONS: none

5
★★★★★

I just had to write a review for this store......I have had nothing but wonderful experiences here!! I have purchased a living room set and dining set and couldn't be more happy with the furniture!! The customer service is outstanding and the cookies are delicious!!(my son had me put hat in!! )
Delivery is prompt and the delivery crew are professionals all the way!!!

PROS: Great deals
CONS: none

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Bernie & Phyl's Furniture, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review