My roomate and I had some pretty bad times with Boston Union Realty. Our realtor was really nice to us until we signed the lease, and it was almost like a Dr. Jeckyl/Mr. Hyde change. They would come into our apartment showing to new tenants with only moments notice, and if we weren't notified they didn't care, they came in anyway. I was in the shower one time, and obviously didn't hear any phones ring that they were coming, and they just came right in, it was quite embarassing. They really didn't care about the customer, only about themselves, and it was really an awful experienced to have them as our realtor company. I hope they change their ways soon, because the word is getting around about them.
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