You are talking to a veteran that has been up and down new bury st at virtually every salon for 15 years. For service alone this is the angriest, and I'm apersonable sales director, that I have ever gotten with any merchant. The way the receptionist treated me she should be fired, I would ax her ass in a heartbeat if she worked for me. Lauren is it. I will bash this place to everyone I KNOW TILL THEY FLOURISH. John did my partial highlight for $350- only bc my normal colorist was on vacation at another salon- so I thought I would give it a try. He missed my foils by a little over an inch from the root, and I get a cool blonde and have naturally brunette hair. I measured it! I never complain! But I am a business professional and I did it in a nice manner and said I was unhappy with my color and the secretary went off and goes -so what do you want? Lauren I think her name was' the only bitchy receptionist they have so you cannot speak with anyone else and she refused to let me speak to the owner. She hung up on me. So I called back and said I didn't appreciate it and she said I don't have time to listen to your story if you are just looking for someone to talk to. I said no I am trying tomgive you my feedback of my experience in a positive manner she started yelling something rude to me and i asked why she was being so bitchy, bad day? And she hung up again The attitude of this salon is none like ive seen before, they totally suck and their products are disgusting Boy she just messed with the wrong person. I am a major sponsor for bruins patriots celtics and red sox and am one of the largest modeling agencies on newbury streets lgst client! Total unprofessionalism now I will be paying more money to get corrective color I will be calling the better business bureau. If you are high maintenance and like to look good- please do not go here. Rude and poor hair skills.
What sets this salon apart from most others is how down to earth they are. There was no annoying "act". It has a very real feel to it that I just really enjoyed. Everyone there is obviously very well trained and does beautiful work. Very clean and modern interior. Nice extra perks made the entire experience well worth the wait.
They are a totally focused, creative and knowledgeable team. Unlike any other salon in Boston. Umi is unlike any salon anywhere. No pretension, no drama, none of that. They did a great job on my highlights, perfectly trimmed my long layers, were really pleasant and cool, had the best selection of magazines I've ever seen and play really interesting/unusual music. Refreshing. Strongly recommend.
It has taken me a long time to write this review. My last visit to Umi was a comedy of errors and a huge disappointment. Rather than starting with color because Jeffrey was in a hurry they took me in and washed my hair as I tryed to explain that I was getting colored. Not to worry, Jeff stepped up and gave me a cookie cutter too short pixie hair cut, dryed it and left. He handed me off to an uninspired helper who colored my hair badly and handed me off for another wash and second blow dry done badly. I left feeling and looking awful. I'm not sure what disturbs me more the $500 I paid over and over again thinking it was a special experience or my own stupidity for not catching on sooner that I was not a valued client. It was painful and I haven't been back. It's easy to get over a bad hair day but hard to forgive the way it made me feel.
I had outstanding service at Umi Salon. Everything was pleasant, professional and accommodating. The hair stylist I was with had vision and direction for how I should wear my hair and I'm pleased that I followed his advice. I am happy to spread my enthusiasm for what I consider to be one of the finest salons I've ever visited.
I had the worst hair cut and salon experience here of my life! The teacher was a dictator, and I wish I had gotten up from the chair and walked out so I could pay someone else to fix it. They did a short pixie cut that was extremely wrong for my round face. I don't blame the student, she could tell I was pissed and seemed to feel bad and quite nervous. I blame the teacher and the receptionist who said it would not be a pixie cut when I called for the appointment and said I was cool with going short but that was the only cut I didn't want. I told the instructor I could even go fairly short on the sides and in the back but couldn't she leave an inch of hair on either side of my face to fall to chin length? I still wanted to feel feminine. Her response was that that wouldn't be a "proper" style and she wouldn't do it! I went against my better judgement and hoped she knew how to make it still seem girlish. What a mistake! You shouldn't be lied to and get your hair butchered just cause you're trying to watch what you spend. No one deserves what I think of as one of the most unfriendly/ worst customer service experiences of my life. If I could choose negative stars I would!
Umi Salon's owner Jeffrey Dauksevich gave me the best hair cut I've ever had a few weeks ago. My look is absolutely great. He has an incredible eye, is perfection with the scissors and is supremely handsome(!).
I had my hair done at Umi for the first time a couple weeks ago. My stylists name is Amy. My experience could not have been better. The salon is beautiful to look at, as well as having a comfortable atmosphere. I loved the results, she gave me an amazing haircut. In the following weeks I got more compliments on my hair than I ever have. I highly recommend Umi salon, I can't wait for my next visit with Amy.
Pros: easy to find, in a great location
I have yet to step foot inside this salon and I am already having a wonderful experience! I can not wait to get my hair cut and colored. Lauren has been excellent helping me schedule my appointment. I needed to reschedule and change my services and she remembered me from the first time I called which was I don't know how long ago. She was very accommodating, answered all my quesitons, with no arrogance or attitude. Very excited for my new hair!
Pros: Very professional and extremely helpful
Cons: None so far
I had the best, THE BEST, haircut of my life with Jeffrey this week at his Umi Salon. I arrived with a fix up of my current style in mind and Jeffrey, within no more than a half hour, completely reinvented me. I knew within the first 5 minutes it was going to be really good. He wasted no time - He's so intense - it was exhilarating and fun. Not exaggerating here - he is not your typical hair stylist... I'm so thrilled and excited about it. It's the best feeling. I love it.
Pros: Well, everything...
They do beautiful work. The salon is modern, clean and ultra-professional which made me feel confident immediately. My hair is gorgeous - better than it's ever been. Very happy to have found this salon.
Pros: Quality service. Beautiful hair!
Although later the haircut turned out to be okay, my blow dry made me look like the frumpiest person on Newbury Street, and I was very unhappy leaving the salon, with a very important personal trip planned to start at 545 the next morning. I was so upset about my hair cut that I called the salon to complain later that day-- actually just for some moral support. The mean owner receptionist told me that she couldn't fix my emotional upset, and then, because I was so upset, withdrew my appointment that I was driving to, to get my haircut fixed- just like that. I had just forked over nearly $400.00 and just like that, she hung up on me and said Umi would not recognize me as a client if I came there to try to get the haircut fixed. I was completely powerless in this transaction and felt completely powerless.
I've never in all my life been so powerless in a customer service oriented situation and never been treated like this in my life by any business. It was a horrible experience. The price tag is exhorbitant.
Cons: Horribly expensive and horrible customer service.
They are the best ever. Nothing else compares as far as I'm concerned. Umi Salon is the very best - great stylists - great service - I'll be going back for sure.
I have a brand new look that I love. The atmosphere was so nice and everyone very helpful. I love the Umi hair products! The best hair cream I've ever used.
Pros: Detail and service oriented staff
I had what can only be described as a total hair makeover at Umi Salon. What's noteworthy is that I had no expectation of having a total makeover. I've never, ever had a better haircut in my life. They have their own products too - and they are my new fav - UmiFoam - yummy!!!
Pros: expert advice, products that actually work
It's the best salon I've been to in Boston - there is simply nothing else to say : )
I went to Umi for a haircut model call. I had short hair, bob style, and so the only haircut that they could get from that was a pixie cut. Angela gave me the haircut. She was professional, had gentle hands, and did a great job. My friends say I look younger, but need my hair colored (I guess my natural hair color of dark blond is not that stylish). All stylists were personally supervised by the owner and two more senior stylists, and it looked like they were judging the American Idol contest (not cheesy, just very attentive to minute details). Also, at the reception there was Laura, the person who was responsible for model call (email her if interested, preferably with a picture of current look). She was professional, friendly, attentive and had a killer haircut. I have no problems with Umi, and would go there again, but only for model call, as I cannot afford anything over $50. I guess if the haircut was $400, I would not rate the experience that high, but then again the only thing I would buy for that kind of money would be a plasma TV or a trip to Mexico, so what haircut can compare to that?
Pros: ambience, service
Cons: price list
Umi Salon was a perfect fit for me. It's ultra clean, the styling is meticulous, and the staff is thorough and perfectly accomodating.
Umi is the salon visit in Boston. It's very expensive, but you will leave the salon feeling new and fresh, as I did. The stylists there do very good work and the place has a nice feeling about it.
Umi Salon is unique. You can tell they are serious about what they do, but they don't take themselves too seriously. The salon projects a cool and confident vibe and they deliver with really beautiful looks.
Of all the stylists that have done my hair over the years, nothing will ever compare to the way Jeffrey Dauksevich cut my hair. He is the undoubtedly the best hairstylist I have ever sat with, period. Brilliant, talented beyond words, and so, so nice... I wish him all the best. He is a very special individual with a charm that is completely intoxicating. His salon is wonderfully calm , and he has the most beautiful and personable staff I have ever encountered. Umi Salon is the best of the best.
Pros: Great attention to detail and design
I went to Umi Salon recently because I really needed to change my style. I could not have found myself in more capable hands. Everyone there was very nice, creative, great looking, and very professional. I was also impressed with the way they interact with each other, which was very composed and professional. It made me feel very comfortable and excited to be there. Best of all, I love my hair now!
I love Jeffrey. He?s the only hairdresser that ever had the finesse and poise to not make me feel like a ?client?. He has a clever way of making you feel like you?re the only person in the room, and he keeps you in his quiet, calm grip for the entire hour. He?s the perfect partner- even if it is only for a beautiful haircut.:)
Pros: Very real- no false pretense. Exceptional quality.
And she did a beautiful blowdry. She was professional, attentive, and caring. I plan on returning for a new haircut- the styles being done there were absolutely beautiful.
I found Umi Salon when I was about to give up after so many disappointing tryouts at every ?best? and ?award winning? hairstylist/salon in the area. It?s surprising how hard it is to find a knowledgeable expert stylist in a city where there are so many salons. I found my dream coiffeur Jeffrey at his salon Umi. Of course he happens to be the most expensive haircut in town, but he is worth every penny. I loved him- he has an effortless way of doing everything, he understood exactly what I wanted without my having to explain myself, and my hair really is the best it?s ever been.
Pros: The people watching, nice salon.
I went to Umi Salon to see Jeffrey not knowing what I wanted to do with my style, so I requested a trim. Well, he wasn't having any of that, and within 45 minutes my hair was cut into something completely new and exciting. I went from long to short, and I coudn't be happier. He has a very good eye and is a supreme talent with the scissors.
I found Umi Salon to be well worth the trip and the heavier price tag. They have a high level of experience and it shows. It was an absolute pleasure getting my hair cut there.
Jeffrey cut my hair last week and I've never, ever been happier. My hair has never looked or felt better. Bonus- he is very, very comfortable to be with, and his salon is top of the top.
First of all great haircut and color. However, nothing more special then what I have had elsewhere! Grant you I am not a stylist or colorist. But, I do know my hair and I have been around a few great salons in my life. I know when I have a great cut/color by the way I feel as soon as I walk out of the salon and see the reactions I recieve from strangers and friends.
The salon first of all is very sterile and cold in appearance. The stylist was talented and nice enough. But, got the impression she was not happy there, or at all??
However, what really dissapointed me was when it came to pay my bill. My jaw nearly fell to the floor. It was $400. for a shampoo, conditioning treatment, multiprocess color (highlights, low lights) and a cut with blowdry and hot iron. I don't know what cost the most....probably the color.
If you have the money to burn, and you like that sort of enviroment go for it!!! However, there are a plurality of great salons around the city of Boston that have great talent, better enviroment, and more style and personality then Umi.
Pros: great cut...ok color
Cons: exorbitant in price!
Umi was a really good find for me. I went there not really knowing what I wanted to do with my long grown out layers, but that was not a problem- they had plenty of ideas that I'd never thought would work well on me, so I put my trust in them, and left with a completely new look that I am really happy with.
Pros: Very smart and clever styling.
That's how I felt at Umi Salon. There is no doubt that they have a very distinct edge, and that they are all about design and presentation- you can feel it the moment you enter. The best part is that you leave with a little piece of it. Very specific and style savy. Expensive, yes, and maybe not for everybody, but then again, I consider that to be my advantage:)
I think the the way this salon presents itself is very appealing, the service is direct and informative, and the feeling of the salon is very high design and style- in the most positive sense. My haircut was with owner Jeffrey, who is quietly electric and clearly in command. I've been wearing my new haircut for just over a month now, and it is still feeling fresh and alive. Umi is definately for the style-aware.
Jeffrey Dauksevich gave me an incredible haircut last week. My time with him was pleasant, intelligent, and an overall incredible salon experience. I later had the color of my hair adjusted with one of his colorists, and that proved to be equally as impressive. As a person interested and inspired by good service and good design, I am happy to share with readers that this is one very special business with an inspired and exceptionally talented staff- my applause to Jeffrey.
Pros: Consistent and Professional
I am new to Boston and recovering from a year of bad highlighting jobs in Seattle. Because of my previous experiences with very bad low lights... I made an appt with UMI for just a root touch up of my blonde highlights. I expressed all my concerns (and repeated most all again) with the stylist and thought we were on the same page. I was wrong! I went in with a head of blonde highlights and came out with brown, ashy, green hair! And what really made me cry, (literally, down Newbury Street) was that I went in thinking I was getting a $100 touch up job (according to their web site)... I was floored when they said I owed them close to $300!!!! I think what the decent thing for the salon to do (for their new clients) is to, as they are racking up the charges with high lights and green lights and toner and conditioner and god only knows what else... prepare the client for what the damage (and again, I mean that literally) is going to cost.
Pros: love the interior design
Clean, beautiful, current looks that earn high compliments- Umi Salon is the best... there is nothing else to say.
Pros: Jeffrey Dauksevich is a one-of-a-kind, rare talent.
Cons: Tough to get an appointment.
I'm in Boston frequently, and have had haircuts at Umi Salon twice. The first time I was not happy, but thought I had not communicated very well. So I tried again, this time, I am sure I was either ignored or they just are not very well trained. My take? They have tons of hype and glitz but no substance. They aren't any better than the average salon, where all are trained in the #1, #2, #3 haircuts. If what you request is closest to the #2 going haircut of the year, then that's what you'll get (for close to $200.!!!). And if you dare to express disappointment, you'll get the attitude that these others have described. It's as though they think they are celebrities or something. Something here reminds me of the story of the "Emporer's New Clothes". "The Umi Haircut". Like I said, AVOID.
Pros: The salon is air conditioned
Cons: Too much money for a below average experience
Umi is truly the best and most fashion forward salon in Boston. The hairdressing talent there is second to none- Jeffrey and Jennifer delivered the best salon experience I've ever had.
They do really beautiful short hairstyles at Umi Salon. Very up-to-date, pretty, and sophisticated. I'm glad I tried them, and will definately return.
Pros: They take great care in what they do.
I met Jeffrey at his salon Umi and had my hair cut with him. He was a pleasure to meet, but very tough to get to know. He is clearly a very, very brilliant hairstylist, able to answer any question or explain every detail of his ideas, but I wish he were more open with me as a new customer. My haircut is flawless and beautiful, winning rave reviews from everyone. Hey Jeffrey, open up a little more- share more of that intelligence with us!
Pros: The best haircut anyone has ever done for me. Worth the long wait.
Umi salon is arguably the finest salon in Boston. Sounds like there are some people out there who have a lot of growing up to do. Umi will be better of without these people- I'm happy to hear I won't be sitting next to them when I visit next time! :)>
Keep up the amazing work!
Pros: Consistently Great Results and Service.
You deserve to have been charged! You've been going there for 3 (!) years, and you are trying to come off like you didn't understand Umi's cancellation policy? Or that it somehow should not have to apply to you?
You don't deserve the privelige to be welcomed there, or, anywhere. Best of luck to you.
I think Umi Salon is absolutely fabulous.
Umi Salon is grossly overrated. I got a mediocre haircut and had to deal with a lot of attitude. The lady at the front desk was extremely rude, and acted as if it was my privilege to be there. I was completely turned off and cannot believe this place was so overrated. Do not be fooled!
Pros: Free drink while you get your hair cut
Cons: Terrible attitude, rude front desk workers, overrated quality