Advance Muffler & Brake Co

★★☆☆☆
  • 185 Broadway

    Cambridge, MA 02139

    Map & Directions
  • 617-354-0101

Automotive

Automotive
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I went to get my car inspected here, because it's close to my work; he failed me because I had my left windshield washer wasn't working at the time (sometimes it doesn't work). Seemed pretty insignificant. So I took it to my usual repair guy, got it fixed, thought I'd be good to go. Took it back to Steve at advanced muffler and brake, and again he wouldn't pass the car.

Each time, he said he was too busy to fix this minor problem; of course, I was already frustrated because I got 2 tickets for violating the inspection. But it seems to me if a guy is gonna fail your car for inspection and not offer to help you fix it, it's just bad customer service and not a place I would trust with my car. Consumers beware and stay away from Advanced Muffler and Brake.

1
★☆☆☆☆

I went to get my car inspected here, because it's close to my work; he failed me because I had my left windshield washer wasn't working at the time (sometimes it doesn't work). Seemed pretty insignificant. So I took it to my usual repair guy, got it fixed, thought I'd be good to go. Took it back to Steve at advanced muffler and brake, and again he wouldn't pass the car.

Each time, he said he was too busy to fix this minor problem; of course, I was already frustrated because I got 2 tickets for violating the inspection. But it seems to me if a guy is gonna fail your car for inspection and not offer to help you fix it, it's just bad customer service and not a place I would trust with my car. Consumers beware and stay away from Advanced Muffler and Brake.

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I went to advance muffler and brake based on its amazing reviews. I was a return customer who had done previous muffler work with them and in general was pretty happy. Then, I went to them with serious situation. I desperately needed new brake pads and routers. I had a lot of grinding going on. I got quoted around 800$ for the work and the parts, which is definitely on the high side. The jeep I was plugging the stuff into was only worth about 1200 blue book so I told them flat out that I didn't think it was worth it for the 800 in parts and service and was considering boxing the car. I then got a huge lecture about how we were putting way less into an old car as most of their other customers and this jeep would have several years left if we kept up with 600$ average of yearly maintenance for a 10yr.+ old car. I asked them to evaluate whether this car was reasonably fit to live for another year at least and I was told, "yes". Got the job done, and when I went to pick it up I was a little freaked out at just how thankful they were.

Less than a month later, the car was completely dead. Crank shaft had been making a ton of noise for months which I had just chalked up as "jeep sound". But no, it was the rods banging up against the block signaling that they needed to be worked on. They shattered on the highway and the car is dead. I'm an idiot for not knowing what this obvious sound was telling me, but when I ask advance muffler to evaluate what this car will need in a year and whether it will live, and they tell me "well we did that but we only looked at the brakes and muffler," thanks for nothing. The car was rattling around on start, it was significant, it was diagnostic of a motor problem, but it was ignored and communicated to me in false confidence.

1
★☆☆☆☆

I went to advance muffler and brake based on its amazing reviews. I was a return customer who had done previous muffler work with them and in general was pretty happy. Then, I went to them with serious situation. I desperately needed new brake pads and routers. I had a lot of grinding going on. I got quoted around 800$ for the work and the parts, which is definitely on the high side. The jeep I was plugging the stuff into was only worth about 1200 blue book so I told them flat out that I didn't think it was worth it for the 800 in parts and service and was considering boxing the car. I then got a huge lecture about how we were putting way less into an old car as most of their other customers and this jeep would have several years left if we kept up with 600$ average of yearly maintenance for a 10yr.+ old car. I asked them to evaluate whether this car was reasonably fit to live for another year at least and I was told, "yes". Got the job done, and when I went to pick it up I was a little freaked out at just how thankful they were.

Less than a month later, the car was completely dead. Crank shaft had been making a ton of noise for months which I had just chalked up as "jeep sound". But no, it was the rods banging up against the block signaling that they needed to be worked on. They shattered on the highway and the car is dead. I'm an idiot for not knowing what this obvious sound was telling me, but when I ask advance muffler to evaluate what this car will need in a year and whether it will live, and they tell me "well we did that but we only looked at the brakes and muffler," thanks for nothing. The car was rattling around on start, it was significant, it was diagnostic of a motor problem, but it was ignored and communicated to me in false confidence.

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.

I went to advance muffler and brake based on its amazing reviews. I was a return customer who had done previous muffler work with them and in general was pretty happy. Then, I went to them with serious situation. I desperately needed new brake pads and routers. I had a lot of grinding going on. I got quoted around 800$ for the work and the parts, which is definitely on the high side. The jeep I was plugging the stuff into was only worth about 1200 blue book so I told them flat out that I didnt think it was worth it for the 800 in parts and service and was considering boxing the car. I then got a huge lecture about how we were putting way less into an old car as most of their other customers and this jeep would have several years left if we kept up with 600$ average of yearly maintenance for a 10yr.+ old car. I asked them to evaluate whether this car was reasonably fit to live for another year at least and I was told, "yes". Got the job done, and when I went to pick it up I was a little freaked out at just how thankful they were.

Less than a month later, the car was completely dead. Crank shaft had been making a ton of noise for months which I had just chalked up as "jeep sound". But no, it was the rods banging up against the block signaling that they needed to be worked on. They shattered on the highway and the car is dead. I'm an idiot for not knowing what this obvious sound was telling me, but when I ask advance muffler to evaluate what this car will need in a year and whether it will live, and they tell me "well we did that but we only looked at the brakes and muffler," thanks for nothing. The car was rattling around on start, it was significant, it was diagnostic of a motor problem, but it was ignored and communicated to me in false confidence.

0
★☆☆☆☆

I went to advance muffler and brake based on its amazing reviews. I was a return customer who had done previous muffler work with them and in general was pretty happy. Then, I went to them with serious situation. I desperately needed new brake pads and routers. I had a lot of grinding going on. I got quoted around 800$ for the work and the parts, which is definitely on the high side. The jeep I was plugging the stuff into was only worth about 1200 blue book so I told them flat out that I didnt think it was worth it for the 800 in parts and service and was considering boxing the car. I then got a huge lecture about how we were putting way less into an old car as most of their other customers and this jeep would have several years left if we kept up with 600$ average of yearly maintenance for a 10yr.+ old car. I asked them to evaluate whether this car was reasonably fit to live for another year at least and I was told, "yes". Got the job done, and when I went to pick it up I was a little freaked out at just how thankful they were.

Less than a month later, the car was completely dead. Crank shaft had been making a ton of noise for months which I had just chalked up as "jeep sound". But no, it was the rods banging up against the block signaling that they needed to be worked on. They shattered on the highway and the car is dead. I'm an idiot for not knowing what this obvious sound was telling me, but when I ask advance muffler to evaluate what this car will need in a year and whether it will live, and they tell me "well we did that but we only looked at the brakes and muffler," thanks for nothing. The car was rattling around on start, it was significant, it was diagnostic of a motor problem, but it was ignored and communicated to me in false confidence.

Pros: friendly

Cons: they do not have their customer's best interest in mind!

.

This site did an inspection on my car. There were very, very minor issues (headlight and brakelight), yet Steve Clay refused to do the work in his shop. This subjected me to driving around the city taking the risk of getting ticket or being towed. To my mind, he just randomly decided that he didn't want to do the work, either based on the way I looked or that the job wasn't worth his time. I really did not see this treatment coming as he didn't communicate effectively with m during the process. In fact, he was on the telephone with a friend discussing his weekend while doing the job. I strongly recommend not getting your car inspected at this site.

1
★☆☆☆☆

This site did an inspection on my car. There were very, very minor issues (headlight and brakelight), yet Steve Clay refused to do the work in his shop. This subjected me to driving around the city taking the risk of getting ticket or being towed. To my mind, he just randomly decided that he didn't want to do the work, either based on the way I looked or that the job wasn't worth his time. I really did not see this treatment coming as he didn't communicate effectively with m during the process. In fact, he was on the telephone with a friend discussing his weekend while doing the job. I strongly recommend not getting your car inspected at this site.

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1 out of 1 people found this review helpful.

.

I have a foreign car and for some reason it is next to impossible to find its windshield wipers without ordering them and waiting a week for them to get here. But after calling around to a few places that I picked out of the phonebook, I found this place which keeps them in stock. The clerk was really friendly and helpful and even put them on my car for free. If that's not service, I don't know what is.

4
★★★★☆

I have a foreign car and for some reason it is next to impossible to find its windshield wipers without ordering them and waiting a week for them to get here. But after calling around to a few places that I picked out of the phonebook, I found this place which keeps them in stock. The clerk was really friendly and helpful and even put them on my car for free. If that's not service, I don't know what is.

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.

I was there only to renew my sticker. they are really fast and professional. It only took them 10 minutes to do all the emission test. I was waiting there and watch them doing it. They also give me some tips to maintain the car especially in this cold winter weather.

4
★★★★☆

I was there only to renew my sticker. they are really fast and professional. It only took them 10 minutes to do all the emission test. I was waiting there and watch them doing it. They also give me some tips to maintain the car especially in this cold winter weather.

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