Grasshopper Irrigation Inc

★★★★☆
lawn sprinkler and lighting
  • 14 Box Car Blvd

    Tewksbury, MA 01876

    Map & Directions
  • 978-851-0006

Home & Garden

Home & Garden
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Grasshopper Irrigation did a womderful job installing my system I would Recommend them to anyone. Great job Grasshopper well done.

3
★★★★★

Grasshopper Irrigation did a womderful job installing my system I would Recommend them to anyone. Great job Grasshopper well done.

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I hired grasshopper irrigation this past summer for a medium size job at my residence in Reading. They came on the day that was scheduled and got right to work. The 2 Spanish employees said a quick hi and started working. After about 4 hrs I asked them if they wanted some water and they said no that there almost done. I really did'nt think about how long it would take for that size job and thought everything was good. In the fall as I was raking leaves I noticed pvc piping pertruding from the ground which happened to be my sprinkler line. I then checked all the work that was done and I noticed that there was several other spots including 10 ft section fully exposed behind the shed. I was also short on sprinkler heads that was in the estimate. NOT HAPPY

0
★☆☆☆☆

I hired grasshopper irrigation this past summer for a medium size job at my residence in Reading. They came on the day that was scheduled and got right to work. The 2 Spanish employees said a quick hi and started working. After about 4 hrs I asked them if they wanted some water and they said no that there almost done. I really did'nt think about how long it would take for that size job and thought everything was good. In the fall as I was raking leaves I noticed pvc piping pertruding from the ground which happened to be my sprinkler line. I then checked all the work that was done and I noticed that there was several other spots including 10 ft section fully exposed behind the shed. I was also short on sprinkler heads that was in the estimate. NOT HAPPY

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We had Dennis install our irrigation system in spring of 08', and the installation went perfectly. One call back for a sprinkler head adjustment was promptly performed, and the system works very well. They planned it for complete coverage and it exceeded my expectations.\r
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My winter flush out and shut down was scheduled and performed promptly, and I expect nothing less this spring for flush out and start up.\r
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My calls have always been returned within a reasonable time. Telephone staff have always been courteous and professional.

2
★★★★★

We had Dennis install our irrigation system in spring of 08', and the installation went perfectly. One call back for a sprinkler head adjustment was promptly performed, and the system works very well. They planned it for complete coverage and it exceeded my expectations.\r
\r
My winter flush out and shut down was scheduled and performed promptly, and I expect nothing less this spring for flush out and start up.\r
\r
My calls have always been returned within a reasonable time. Telephone staff have always been courteous and professional.

Pros: Professional service

Cons: None

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Installation was fine, but over the past two years the customer service has declined drastically---phone calls aren't returned within 24 hours, scheduled visits are hours late and if you call to ask if the technicians are still coming, you invariably get the answering service and no one calls you back!. When you finally do get through to the office and complain to the receptionist, she tells you that you can ttake your business elsewhere. Dennis will lose business if this continues....it is after all a service business and customers are the best reference.

1
★★☆☆☆

\r
\r
Installation was fine, but over the past two years the customer service has declined drastically---phone calls aren't returned within 24 hours, scheduled visits are hours late and if you call to ask if the technicians are still coming, you invariably get the answering service and no one calls you back!. When you finally do get through to the office and complain to the receptionist, she tells you that you can ttake your business elsewhere. Dennis will lose business if this continues....it is after all a service business and customers are the best reference.

Pros: The owner's a nice guy

Cons: Service is dreadful

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I USED THEM FOR SERVICE. THEY ARE AN OUTSTANDING COMPANY WHERE ON TIME AND THERE SERVICE WAS OUTSTANDING. i WOULD RECOMEND THEY TO ANYONE WHO HAD AN IRRIGATION SYSTEM. THE COMPANY IS HIGH CLASS...

5
★★★★★

I USED THEM FOR SERVICE. THEY ARE AN OUTSTANDING COMPANY WHERE ON TIME AND THERE SERVICE WAS OUTSTANDING. i WOULD RECOMEND THEY TO ANYONE WHO HAD AN IRRIGATION SYSTEM. THE COMPANY IS HIGH CLASS...

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They just want to sell you stuff. Unqualified "technicians". Just go with the little guy. They are too big and always in a hurry. The compressor they use is too strong and will damage your valves. Then in the spring, guess what? "Looks like you need a new valve" $200 gone just like that.

2
★★☆☆☆

They just want to sell you stuff. Unqualified "technicians". Just go with the little guy. They are too big and always in a hurry. The compressor they use is too strong and will damage your valves. Then in the spring, guess what? "Looks like you need a new valve" $200 gone just like that.

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0 out of 1 people found this review helpful.

Business Response:

Oner responce We have 1900 customers and this is the only time that anyone gave us a bad review. Every irrigation company use a big compressor to blow out irrigation systems. The reason we replace the valve it was leaking.

Message from Grasshopper Irrigation Inc

Thank you for chosing Grasshopper Irrigation, we look foward working with you. visit us @ www.grasshopperirrigation.com

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