Pella Window & Door Co

I purchased a Pella french sliding door a year or so back. Recently there were issues with the handle so I needed to order a replacement. After attempting to resolve the situation in West Springfield, I was redirected to the service center. It took approximately 10 phone calls and emails to finally place an order! The customer service was terrible. I was also quoted a 2wk delivery time and its now on day 21! I will never purchase a Pella product again!

Posted 08/27/08 | Report Abuse

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I hate to do this because the Pella Window plant is 10 miles from my home and they have experiences a number of layoffs recently. However, I must share how dissatisfied I am with their vinyl windows. I purchased sliding basement windows. They have two about 1" weep holes that allow cold air to stream through--so much so that the glass above the hole is covered with condensation. I had to cram towels in the tracks to prevent air flow into the house. When I called their corporate office, because their product service department could only provide me air permeable sticky-backed, cheap plastic flaps to tack on the outside of the window, they said the window was suppose to be designed like that and that the window meets their tested energy standard. If that is the case, I suggest that people look for other brands because the air flows through steadily, which does not seem to be a very energy efficient design. Plus the cheap flaps were only made, according to the Pella rep, because people were complaining about bugs crawling though the holes-something to look forward to in spring.

Posted 01/23/08 | Report Abuse

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We recently purchased all new vinyl replacements from Pella. Our contractor Bruno said he only deals with these folks. They were really great whe we went in to pick out our windows. They have a nice selection from affordable to high end. I found them very professional. They are a bit pricy but its quality and they are engery saving. Ask for Gregg.

Posted 11/17/07 | Report Abuse

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