Fireside Designs

Purchased a Vermont Castings wood stove from them a couple years ago. Had a problem with the stove and went to see them. The owner said the company went bankrupt, and told to get the **** out of his store, real bad customer service. If you like to deal with ***holes visit this store you wont be disappointed.

Posted 11/17/09 | Report Abuse

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My husband and I were in the market for either a wood burning stove or pellet stove. We'd heard about Fireside Designs on the radio and thought we'd check them out. We couldn't believe the selection we found and how beautiful the store was.We talked with a gentleman who turned out to be the owner Jean. He showed us the advantages of either type of stove. In the end we went with a Harman Pellet Stove. The price and terms were very competitive and the attention paid to us (even though they were very busy) made it an easy decision. We definitely recommend Fireside Designs! Jill from Agawam

Posted 07/31/08 | Report Abuse

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I recently purchased a home that had a wood stove in it. I didn't want the hassle of dealing with hauling wood in and out of the house all the time and went to Fireside Designs to find out about pellet stoves. They were knowledgeable and helpful without pressure. To that end, I didn't have the cash available to purchase a new pellet stove. The owner was nice enough to help me out and give me decent trade in value on my old wood stove and sold me a used pellet stove he happened to have in stock. Their installation team showed up when they were supposed to, they worked quickly and cleanly and explained how to operate it perfectly.It works great, like new! It burns clean and really heats up my ranch style home! I will definitely be back in a few years to buy a new stove from them. They are a class act and treated me right!

Posted 06/04/08 | Report Abuse

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The folks at Fire Side helped with all the questions that I had, helped me make the right choice. The few minor repairs that I had were done by John, he took his time and checked everything out for me, unfortunately it was a bad batch of ignite tors, The times he had to come out an replace it, he's a friendly, and knowledgeable guy, he was able to finally figure out what was wrong. Thanks John If and when he has to come out ( repair or cleaning ) offer him coffee he's a nice guy to talk with Eric

Posted 05/29/08 | Report Abuse

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I'm sorry to read that some people didn't have a good experience at Fireside Designs. I purchased a top of the line pellet stove from them a couple of years ago, and was more then pleased with the customer service I received. The salespeople were very knowledgeable about their product, and more then helpful with answering questions and determining the best product for me. This past winter, my stove required some minor maintenance, and surprisingly the issue was quickly resolved at a minimal cost. Fireside has also provided stove cleaning services that have been prompt and thorough. I would recommend Fireside Designs to anyone looking to purchase a stove.

Posted 05/20/08 | Report Abuse

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I did my homework. I talked to family and friends, researched the Internet. I visited all the local pellet stove stores. I decided to buy from FiresideDesign because they knew what they were talking about! They have a big choice of pellet stoves. I picked a Breckwell .The install crew showed up on time installed the stove in the living room and cleaned up after themselves. The building inspector came over the next day and passed the install with flying colors. Very pleased with the overall purchase. Would recommend them anytime.

Posted 05/15/08 | Report Abuse

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I would not recommend this place to my worst enemy. Customer service was poor. I purchased a cast iron wood stove which ended up having a crack on the top. Returning the stove was a huge hassle.

Posted 12/06/07 | Report Abuse

0 out of 1 people found this review helpful.

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We recently had to purchase a repair kit for our gas stove and they were very helpful with diagnosing our problem without having to have a service call. My husband fixed the problem himself.

Posted 11/11/07 | Report Abuse

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Very knowledgeable. My niece bought a top of the line pellet stove at such a great price. They have sales or try to get rid of overstock, so bought at the right time you can save allot of money. Helpful in answering all your questions.

Posted 11/09/07 | Report Abuse

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The salespeople are knowledgable of their products. I was very happy when they told me they installed the stoves. I paid for my stove and went home after talking to the installer on date they would come. Owner called and said the fireplace we had he would not let his installer install stove. So we ended up with no stove very upsetting

Posted 11/06/07 | Report Abuse

1 out of 1 people found this review helpful.

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