Hogan Tire & Auto Service Centers

★★★★☆

Automotive

Automotive
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Went to Hogan to get a tire checked and repaired or replaced, get lug nuts replaced due to another garage replacing some with the wrong size and my lug wrench (and AAA's) wouldn't fit on the lug nuts, and an oil change. Was given quotes

3
★★★★★

Went to Hogan to get a tire checked and repaired or replaced, get lug nuts replaced due to another garage replacing some with the wrong size and my lug wrench (and AAA's) wouldn't fit on the lug nuts, and an oil change. Was given quotes

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**For some reason Insider Pages deleted my 10/08/09 review so I have re-posted**

In the interest of full disclosure, I used to be in the business so I know how the tire business works. I recently went to Hogan tire in North Beverly with what I thought was a fast leak. Assuming (I know my fault) they opened at 7:00, I headed down there for a flat repair & that's when things started down the slippery slope of a series of unprofessionalism:

1) I arrived at 7:15 a.m. & saw a gentleman reading the paper in the customer waiting area although the door said they opened at 7:30. I assumed (yes I know my fault) that they let him in early as a courtesy so I opened the door to realize that it was actually the manager (or similar) kicking-back. Now, if there is nothing else to do then good for him but from being in the business I know he could have been opening the bay doors, backing cars out, etc. Also, if it were me, I would have written me up even though it was early but I digress.

2) I was literally the first customer & my car sat for awhile before anyone drove it in with no real good reason as to why.

3) Someone came-in with a TPMS issue, which they were told "that guy doesn't come-in until 10:00". I can see there being a "TPMS expert" but if you're working at a tire shop, everyone should know TPMS. It's been standard on every vehicle since '08 & on many other for years!

4) This is the kicker. An older woman came-in because her car failed inspection & she was griping that the inspector was too tough (incidentally, I don't think there is such thing) to which the manager actually agreed & disparaged the guy with the woman. Then the woman leaves & he hands the ticket over to a tech & literally says "this woman is a pain in the ass". I couldn't believe he said that in earshot of customers.

5) The tech finishes my car but can't find anything wrong. The Manager asks him "did you actually do anything?" to which the tech replies "no". So, I hear all of this & wonder what my bill is going to be since nothing was repaired. Luckily for them, it was $0 which is the bright spot in this review. They were unprofessional to a level I have never seen but not dishonest.

Unfortunately, tire shops are mostly bad (I would know from experience) & I have experience with Direct Tire in Peabody, Firestone & NTB in Danvers. None of these guys were good either. Town Fair has probably the worst rep (never spent any $ with them even though I tried to but they screwed it up all by themselves) so I'm trying Goodyear in Salem based on my previous good experience with them in another location.

1
★☆☆☆☆

**For some reason Insider Pages deleted my 10/08/09 review so I have re-posted**

In the interest of full disclosure, I used to be in the business so I know how the tire business works. I recently went to Hogan tire in North Beverly with what I thought was a fast leak. Assuming (I know my fault) they opened at 7:00, I headed down there for a flat repair & that's when things started down the slippery slope of a series of unprofessionalism:

1) I arrived at 7:15 a.m. & saw a gentleman reading the paper in the customer waiting area although the door said they opened at 7:30. I assumed (yes I know my fault) that they let him in early as a courtesy so I opened the door to realize that it was actually the manager (or similar) kicking-back. Now, if there is nothing else to do then good for him but from being in the business I know he could have been opening the bay doors, backing cars out, etc. Also, if it were me, I would have written me up even though it was early but I digress.

2) I was literally the first customer & my car sat for awhile before anyone drove it in with no real good reason as to why.

3) Someone came-in with a TPMS issue, which they were told "that guy doesn't come-in until 10:00". I can see there being a "TPMS expert" but if you're working at a tire shop, everyone should know TPMS. It's been standard on every vehicle since '08 & on many other for years!

4) This is the kicker. An older woman came-in because her car failed inspection & she was griping that the inspector was too tough (incidentally, I don't think there is such thing) to which the manager actually agreed & disparaged the guy with the woman. Then the woman leaves & he hands the ticket over to a tech & literally says "this woman is a pain in the ass". I couldn't believe he said that in earshot of customers.

5) The tech finishes my car but can't find anything wrong. The Manager asks him "did you actually do anything?" to which the tech replies "no". So, I hear all of this & wonder what my bill is going to be since nothing was repaired. Luckily for them, it was $0 which is the bright spot in this review. They were unprofessional to a level I have never seen but not dishonest.

Unfortunately, tire shops are mostly bad (I would know from experience) & I have experience with Direct Tire in Peabody, Firestone & NTB in Danvers. None of these guys were good either. Town Fair has probably the worst rep (never spent any $ with them even though I tried to but they screwed it up all by themselves) so I'm trying Goodyear in Salem based on my previous good experience with them in another location.

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Had some front end work done at Hogan recently. I had a very good experience. There was free coffee and WiFi, so I could work while waiting. Before I knew it the work was done and I was ready to go. Car drives like new. I would recommend them to anyone.

5
★★★★★

Had some front end work done at Hogan recently. I had a very good experience. There was free coffee and WiFi, so I could work while waiting. Before I knew it the work was done and I was ready to go. Car drives like new. I would recommend them to anyone.

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Message from Hogan Tire & Auto Service Centers

Hogan Tire and Auto Service Centers family owned since 1915 provides the highest quality and highest standards of tire and auto services in the Greater Boston area. All customers are able to choose from a large selection of top brand quality tires including Firestone, Michelin, BFGoodrich, Goodyear, Bridgestone, Uniroyal, Dunlop that are backed by comprehensive warrantees. Free tire services extend beyond the date of purchase to ensure quality lifetime of every tire service including free tire maintenance services include lifetime wheel balance, suspension and four wheel alignment checks, Tire Pressure Monitoring System reprogramming, tire disposal, tire rotation and maintenance, and many others. Auto services provided include wheel Alignment, check engine light diagnostics, batteries, windshield wipers, headlights and bulbs, radiator service, brake service, exhaust system service, air filters, starting system, charging system, ride control, steering and suspension, belts and hoses, cooling system service, fuel intake cleaning, complete maintenance, lube, oil and filter, transmission fluid flush, cooling system fluid, brake fluid flush and free diagnostics. All technicians are certified by the National Institute for Automotive Service Excellence providing top quality work with an emphasis on customer service for maximum satisfaction. Additional features include fleet Services, wholesale, group purchasing, company car services, snow tires, custom wheels, tire and wheel installation, Tire Pressure Monitoring Systems (TPMS) and replacement car rentals.

More about Hogan Tire & Auto Service Centers

Hogan Tire and Auto Service Centers offers a large selection of tires at competitive prices. When purchasing your tires at Hogan you get lifetime wheel balancing, nationwide road hazard warranty, free suspension and four wheel alignment check, free TPMS report, free tire disposal service, free lifetime valve stem, free lifetime tire rotation and maintenance, free lifetime no-fault treadwear warranty, lifetime nationwide workmanship warranty, mileage warranty, 30 exchange-satisfaction guaranteed, lowest price guarantee, and tire industry certified installation service. Their auto services include wheel alignment, check engine and light diagnostics, batteries, windshield wipers, headlights and bulbs, radiator service, break service, exhaust system service, air filters, starting system, charging system, ride control, steering and suspension, belts and hoses, cooling system service, fuel intake cleaning, complete maintenance, lube oil and air filter, transmission fluid flush, cooling system fluid, and brake fluid flush. All auto services are prefaced with a free estimate, shuttle service, and rental car at discounted rate with a service rate of $150 or more. Hogan Tire and Auto Service Centers are not here to sell you, but provide the best service and tire selection in the business.

 

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