Auburn Animal Hospital

Finally Dr. Duckett is gone!
But it is way to late to save the cat hospital.
Dr. Williams and Dr. Lindsey are gone and all know why.
It is all people talk about when the cat hospital comes up in conversation.
Go to Westside on Mill St.

So sad that it has become the laughing stock of Auburn!

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Im writing this in response to the other reviews written on here. I am extremely sorry for any bad experiences anyone has had at The Cat Hospital of Auburn. I am however pleased to say that the cat hospital is under new management and we are moving forward with as many positive changes as we can. We are dedicated to our clients and their pets, and strive to deliver the highest level of pet care that we can. We have new services to offer and would love anyone to come and check us out. I would also like to add that we have a new front staff who is warm and welcoming and eager to assist you and your pets. Your four legged members of your families are the top priority at The Cat Hospital of Auburn and should never be anything but treated with the BEST care and compassion possible. That is our goal and we are determined and dedicated to make sure we achieve that.

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I have to agree with most of the reviews for this place. I WAS a client for 15yrs. and love taking my kids to Dr. Williams and Dr. Lindsey. They treated them as if they were their own. Now I do not believe that any animal is as important to them as the all mighty dollar. It always costs a fortune and when I compared a tooth being pulled to another vet the price was half the cost as The Cat Hospital. My fur babies are my children, I have spent tons of money on them but that's not acceptable. Two yrs. ago I brought one of my cats there on a Sat. and her treatment or lack of was questioned when I returned with her so I vowed a certain DR. would not treat my girls. Two weeks before Christmas I had no choice if I wanted to ease my girls pain and made a very bad mistake and she was seen by that Dr. Her meds were upped even though I was told condition was normal and on New Year's day I had to have her put down. My little girl suffered for a bad mistake.I once again trusted the wrong Dr. but thought they are the doctors not me. If you love your cats please take them somewhere else. The rest of my girls will now be going to West Side. I trust them.

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Be prepared to pay threw the nose at this place. I could see if we were getting expertise services, but these Vets are no better than any other vets in the area. I've never left a regular office visit without being told I needed to make a teeth cleaning either. Thats how they make there money but $350 for a teeth cleaning???? thats a bit ridiculous! The ladies at the front desk seem either burnt out or they are in the wrong business!

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1 out of 1 people found this review helpful.

I too had the same bad experiences with the front desk ladies. It's true, when dr. Rosemarie was there it was a totally different story. You could count on first rate care and actually recieve it without having to take out a second mortgage on your home. The new company is absolutely money hungry and doesnt seem to have any compassion for the animals they are paid good money to care for. Shame on the doctor and everyone else there for giving in and losing what brought them to this practice to begin with. People, take your pets elsewhere. There are several better options within a decent radius.

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1 out of 1 people found this review helpful.

I agree with Sean D. My wife and I use to take our three cats there when Rosemarie owned the company but she sold it to a money hungry management company Pet Partners out of New York. It's all about the money now and is nothing but a money scam. The front desk ladies are extremely rude and poker faced. The doctors do not seem to care about our animals, there was one we did like a Dr. Lindsey that is no longer there that they fired because she tried to help people out who could not afford the triple priced increase in bloodwork they charge now. They are in it for the money only unfortunately, There are much better places in the area to go to. Westside where we go now is very very good and reasonably priced. Putnam Dr. Saul is another good one. Don't settle just because of the name. Its an overpriced place that caters to strictly cats.

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1 out of 1 people found this review helpful.

I had to laugh at the lady under me's response about the cranky ladies at the front desk.....I KNOW exactly what you mean hahaha......One in particular "June" was a nightmare to work with, we got ALOT of complaint regarding her but unfortunately she was there for 9 yrs so were overlooked even if people complained. When Dr. Rosemarie Williams owned the company doing the Iodine treatments things were much different and reasonably priced, she actually cared about the well being of her clients/patients. Not like some doctors when 6pm would come the stethascope was off and they forgot all about their oaths to help felines. No matter if a cat was on its last breath or not. That I think amazed me the most!! But yet fired the one doctor that really did care. Dr. Debbie Lindsey.
I called last week and spoke with The Practice Manager Nancy who is great and explained i was close to catching a stray i'd been feeding for over a month so it was going to be hard to pinpoint an appt I wasn't sure when i could capture her. She told me to call ahead and tell them Nancy said it was ok , well today I caught her and called like Nancy told me and was refused by Dr. Samantha Asikinian, unfortunately Dr Duckett was on vacation this week. I was willing to pay to have them keep the cat until they could get to her and I know the bill was probably going to cost me a good $500 to begin with anyways but i didnt care I just wanted to help this poor kitty. Sadly I will be taking my business elsewhere from now on with my other 2 cats also, there was NO reason there is Plenty of space there to have held this cat for a couple days, its sad when people who take an oath to treat animals but yet have no compassion or concern for them. Those are the doctors that are there for the paycheck only sadly. But it was a good learning lesson not just for me, but for all of you reading this. Go to Banfield or Westside, they were very helpful! and MUCH Cheaper!

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2 out of 2 people found this review helpful.

I had a cat have the iodine treatment for her thyroid many years ago and it went smoothly and wonderful.

I've taken 3 other cats there for routine visits, spaying, declawing and never had one problem with the staff or the procedures.
Expensive, as is any vet, but good professional people who know what they're doing.

ALSO wanted to add that I spent $200 more than I did at Auburn for a spay/declaw procedure at Abbott, so high costs are common anywhere. You can go to Tufts or Abbott and pay much more for the same things. And the conditions are quite good at Auburn. I requested to have a tour out back when my cat had her treatment, put them on the spot, and everything was up to par.

People say they lost their pets anyways after going to Auburn. So did I because no one could have cured my cats lymphoma. I have been going there more than 10 years and will continue making the commute there indefinitely.

Pros: Dr Duckett, treated with care, less cost than many other places, honest, professional, clean.

Cons: The cranky ladies at the front desk.

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0 out of 1 people found this review helpful.

I can't agree more with the bad reviews for this animal hospital.
My cat had surgery here and ended up with a terrible systemic infection. I had it cultured at another hospital and she was full of gram nev and gram positive bacteria. The sterile conditions of this hospitail are very lax.

Going to a cat only hospital seems like a really good idea but I learned that it is more tramatic. Cats howling and screaming are very disturbing to my cat. At least a dog is something she isnt instinctively afraid of. Not to mention the higher rate of exposiure to all the cat born viruses, infections and parasites!

I also agree with the cost reviews. This hospital is owned by business men who require the doctors to meet "Practice Management" goals. It is all about raking in as much money as they can and not about what your pet really needs.

I was told I had to have my other cats teeth cleaned right away it couldn't wait. I left this hospital and my new Vet said my cats teeth were in perfect condition.

Stay away from these guys there are other Vets who are better.

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2 out of 4 people found this review helpful.

I have been going to the cat hospital in auburn for over a decade. They are consistently willing to see my cats last minute when they get sick and always follow up with a phone call. I esp. like dr. duckert (sp?)

it is true that it costs more to go here than some of the low level clinics you find throughout worcester like the one on east mountain street. those places are vet farms. they spend 3 minutes with your animal and send you on your way. it's criminal. if you can't afford to give excellent care to an animal, the same care you'd give to a child, then maybe you should rethink whether you should have pets at all.

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1 out of 2 people found this review helpful.

I wish that i had known of this sight before I started bringing my cats there. At the time I had four cats. So as you can imagine the cost of regular vet visits was quite high. My calico cat Abigail became very ill with a wide variety of symptoms. I brought her in for visits and follow up appointments about twice a month. Most visits invovled my cat having to be sedated. She was put through many tests and I was always given the same answer by the vets and that was they didn't know what was wrong with her. At one point I was told to bring her to a specialist who performed all of the same tests over again for three times the amount of money. A basic office visit cost $100.00 to walk in the door. In total my husband and I spent over $1200.00 within a six month period. It wasn't until I decided to bring her to a local vet in paxton that I found out that Abbie was a severe diaibetic and was in complete organ failure. It was too late to do anything for her so we had to let her go. Hardest day of my life. I immediately pulled my cats records and had them all transferred to the paxton vet. I feel that the vet at auburn were not interested in helping my cat but were more concerned with how to increase their revenue.

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1 out of 3 people found this review helpful.

Just found something out today that I HAD to share with everyone. MAKE sure you check your bill before you leave. I just found out today that I have been charged $29.95 everytime I have had appt for my cat. Turns out that everytime I left they handed me a little plastic fecal bottle for a fecal sample of my cat, and me knowing, that since I have enough going on that I would probably not make it back with a sample, but little did I know that "without my consent" nor even of my knowlege they were charging me for the that little plastic fecal bottle to the tune of $29.95 assuming I would be coming back. My question is: How many other people have they done this too, and can you imagine how much money The Cat Hospital of Auburn has made on all of us from this little stunt. The kicker of it all is that my cat has been a patient now for over 6 years and I can tell you, I have had no complaints.....and boy oh boy the change of attitude in that Doctor when I asked I be reimbursed....she told me well the year time has passed.....Excuse me, the year has passed, a year that I never knew I had, because I never knew they were "stealing" from me. Let me tell you, I was reimbursed, but still haven't decided if I'm done with this, I want to ask for ALL my records of when I was charge this amount, since I know in my 6 years time, I have ONLY brought in 1 fecal sample. And to make matters worse, the Doctor walked out and never even finished the exam with her piss poor attitude. Hmm, I'm not even sure they deserve me as a customer, nor do I have the trust in them anymore. Actually now that I think of it, they have taken enough money from me.

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1 out of 3 people found this review helpful.

They are fast enough to take your money, but then they do not get back to you with the results! You have to call continuously. They also have doctors who only fill in on a regular basis (Dr. Strassner) and if you get him on one of his last days, he does not leave any consult notes and they refuse to contact him to discuss your pet, so the entire time he is the vet for your animal is wasted since it is never relayed to the other doctors and no one knows what is going on. They are outrageously expensive!!! They do not care about your pets. I have never dealt with a more uncaring group of people in a vet clinic! The entire place is strictly "Office Manager" run and all they want is the $$$.

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1 out of 3 people found this review helpful.

Yes, the Auburn Cat Hospital is great , but you need a pile of cash to walk through the door! I know people don't want to put a price on their pets, but others of us have to, esp. with the terrible economy! I paid my vet bill of $392.00 for my 2 cats, but I am going to look for more affordable veterinarian services! I am a resonable person meaning you get what you pay for, but come on...I'm not going to take my cats to the ghetto, but I do not want to be taken to the cleaners!

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2 out of 3 people found this review helpful.

I took my cat to the Auburn Cat Hospital for treatment of hyperthyroid. They handled the treatment excellently, were flexible with his and my needs and took the time to explain everything to me. It's a nice, low stress environment for cats, as there are no dogs barking as at most vets. If I lived closer I would definately bring my cats here for everything.

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1 out of 1 people found this review helpful.

This is a great clinic for cat care. I've even used them as a kennel for my cats when I had to go on a business trip and was very pleased. Their staff is friendly and helpful and they offer a great selection of supplies as well. I found their prices to be a bit high but overall, the service is very good so it evens out. Good location too, easy to reach and ample parking.

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1 out of 1 people found this review helpful.