Best Buy

★★★☆☆
Expert Service, Unbeatable Price.
  • 230 Independence Way

    Danvers, MA 01923

    Map & Directions
  • 877-211-9810

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1203 S Main St Normal, AL

3.4 5
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Best buy definately has what it takes to be a leader in electronic sales. With everything from keyboards to huge flat screen tvs to laptops to home computers. They also have people there that can show you how everything works and have it setup for you. I have had my laptop repaired twice from there. As everything ran smooth it was great. However it does get expensive so try to shop aroundt he holidays or end of the year clearance sales those are the best times!

4
★★★★☆

Best buy definately has what it takes to be a leader in electronic sales. With everything from keyboards to huge flat screen tvs to laptops to home computers. They also have people there that can show you how everything works and have it setup for you. I have had my laptop repaired twice from there. As everything ran smooth it was great. However it does get expensive so try to shop aroundt he holidays or end of the year clearance sales those are the best times!

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We purchased an EMachine from the local Best Buy in Danvers. The system wouldn't boot, even from the cd. I bought a $200 Geek Squad service plan, which according to the person who sold us it, would include a loaner service so that business wouldn't be slowed down a bit. \r\n\r\nWe called Geek Squad's number around 9am. The woman we get on the line insists that it's a Windows issue, and it's not covered in our plan. She refuses to help any further. Now the man I speak to, he tells us to bring it back to the store we got it from and they will fix it. The computer is brought to the store and everything is going fine until we are told there is no loaner program.\r\n\r\nNow what? All our information for a business is on there. To the credit of Stephanie (the manager) she called all the way to corporate to see what they could do. Unfortunately, they didn't care. The store's solution: Buy another computer and they promise to refund me all of the money. I have two issues with this: One, this is a small business, we don't have another $800-$1500 to throw around. Two, you promise me? I don't care if I got it in writing, who says Best Buy is going to honor that?\r\n\r\nCompletely unsatisfied, I call the corporate office. The first woman I speak with was polite, but also unhelpful. I want to speak to her manager. He on the other hand, was unprofessional. He was rude, interrupted me, and refused to admit any error. According to him, I should of known this from the pamphlets the store gives out. Well they didn't have any literature on business plans, only personal use plans. There could of been any number of differences. I want to speak to this guy's supervisor. ""This is as far as you can get."" is his reply.\r\n\r\nFrankly, I'm never buying another thing from them. It honestly feels like they were dismissing us on purpose because we are a small business. That's how a business works - you are responsible for your employees and what they promise a customer, even if that is wrong.

0
★☆☆☆☆

We purchased an EMachine from the local Best Buy in Danvers. The system wouldn't boot, even from the cd. I bought a $200 Geek Squad service plan, which according to the person who sold us it, would include a loaner service so that business wouldn't be slowed down a bit. \r\n\r\nWe called Geek Squad's number around 9am. The woman we get on the line insists that it's a Windows issue, and it's not covered in our plan. She refuses to help any further. Now the man I speak to, he tells us to bring it back to the store we got it from and they will fix it. The computer is brought to the store and everything is going fine until we are told there is no loaner program.\r\n\r\nNow what? All our information for a business is on there. To the credit of Stephanie (the manager) she called all the way to corporate to see what they could do. Unfortunately, they didn't care. The store's solution: Buy another computer and they promise to refund me all of the money. I have two issues with this: One, this is a small business, we don't have another $800-$1500 to throw around. Two, you promise me? I don't care if I got it in writing, who says Best Buy is going to honor that?\r\n\r\nCompletely unsatisfied, I call the corporate office. The first woman I speak with was polite, but also unhelpful. I want to speak to her manager. He on the other hand, was unprofessional. He was rude, interrupted me, and refused to admit any error. According to him, I should of known this from the pamphlets the store gives out. Well they didn't have any literature on business plans, only personal use plans. There could of been any number of differences. I want to speak to this guy's supervisor. ""This is as far as you can get."" is his reply.\r\n\r\nFrankly, I'm never buying another thing from them. It honestly feels like they were dismissing us on purpose because we are a small business. That's how a business works - you are responsible for your employees and what they promise a customer, even if that is wrong.

Pros: Polite in store staff.

Cons: Corporate doesn't care what happens to it's customers.

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wow these guys really know their stuff. prices are too high but unlike other businesses these guys fix anything and explain it step by step even for a nongeek. but they don't carry spares like P4 chips etc in case that's the problem. they told me i had to ship it to dell to do it.

4
★★★★☆

wow these guys really know their stuff. prices are too high but unlike other businesses these guys fix anything and explain it step by step even for a nongeek. but they don't carry spares like P4 chips etc in case that's the problem. they told me i had to ship it to dell to do it.

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best buy is a wonderful electronics and entertainment store. they have all kinda of cd's current and no so current, tons of movies same deal, current and non. they also have a vast selection of electronics such as dvd players, televisions and they have especially good buys on walkmans and such. you can also pick up phone cards and batteries and the such. they have good deals and a great selection of computer products.

5
★★★★★

best buy is a wonderful electronics and entertainment store. they have all kinda of cd's current and no so current, tons of movies same deal, current and non. they also have a vast selection of electronics such as dvd players, televisions and they have especially good buys on walkmans and such. you can also pick up phone cards and batteries and the such. they have good deals and a great selection of computer products.

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This store has better prices for items, but they don't really carry the high end stuff. The staff is always around but sometimes they don't know enough about the items. The prices for CDs are good so long as buy them onsale.

3
★★★☆☆

This store has better prices for items, but they don't really carry the high end stuff. The staff is always around but sometimes they don't know enough about the items. The prices for CDs are good so long as buy them onsale.

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