Racetrack Auto Center

★★★★☆
Mon- Fri 8am- 5pm Sat 8am- 2pm 24 HR Towing
38.3641 -75.1672
Map and Directions to Racetrack Auto Ctr

410-641-5262

10436 Racetrack Rd

Berlin, MD

21811

Get Directions
4.4286 7
Hi! Sign in to let us know how Racetrack Auto Center was?
Write a Review
Reviews 1 - 7 of 7.
.

This auto center is breaching it's contract...we took our Chevy Blazer in because it wouldn't start ...on 10/21 (after over 2 weeks of looking at it) they claimed it was fixed and also did additional work unauthorized for what they claimed had to be done, end result bill of 1,170...so at this point the owner said he would allow us to sign a promissory note since the bill got so high..over 700 in labor and only $375 in parts...we gave him signed checks and authorized him to take payments thru March on tje 3rd...a week later the truck broke down again, we were concerned that they had just fixed it ...so after another week of being without the truck they claimed this time it was a new issue and did $770 more in work and allowed us to sign off on 3 additional payments for April May and June. A few weeks later the truck again wouldn't start so we called the shop and asked them to look at it again...after waiting for them to finally respond at this time we have proof of cashed checks from them for November 3rd, December 3rd January 3rd Feb 3rd of $224 and they finally after complaining we want them to look at it again for free as we have been told it is probably been the fuel pump all along or at least they should have identified this after 2 diagnostics for not starting, they towed the truck back and the owner George said he would take a look at it for free and then called and said yes it is true it is the fuel pump but it will be $650 more ...we advised thanks for your help but we don't feel comfortable having new work done for that price (way over other shops estimates to install the fuel pump and assembly...so we would like to have the truck towed back to us by our AAA membership. He refused to give us the truck back because we may be trying to get the work done elsewhere and might not pay him the rest of the bill...we explained yes we have been paying because we have a contract for work done, we have made good on every check and have NEVER defaulted, we have a signed contract for payments until June and it states in that agreement if we should default he can then ask for payment in full...we did not have the thousands of dollars which is why we agreed to payments in the 1st place...if we default or do not make good at that point you can take truck or ask for payment in full but we have never defaulted and per agreement we have held up our end even paying close to $900 for a truck that has worked maybe 2 weeks since October... Now a driver is out of work as we use the truck for deliveries, we do not have the right to get it fixed and back on the road by a cheaper estimate ...he is holding the truck on his impound lot like WE did something wrong...the owner called us from a restricted # shady in itself, and told us one of the checks for March was missing a signature and that is why he wanted to hold off ...and if we came up the next day and signed the check he would release our truck...we did so and signed the check the girl said everything was ok and when our tow truck went to tow it...all of a sudden the owner was on vacation and advised the girl not to release which of course there is no way to reach him... he has lied to our AAA member ship saying we owe him payment in full when that was never the agreement we are heading to the Snow Hill district court tomorrow per advice from the Police to file an order with the paper work promissory notes and proof of payments...They will put on an honest face and maybe even give you payments to help you out at 1st but watch your back it is hidden behind unnecessary work, high charges padding the bill and ultimately he reserves the right in his opinion to ask for payment in full at any time and take your vehicle...we have lost alot of money and time over this matter and want to warn others...thank you

1
★☆☆☆☆

This auto center is breaching it's contract...we took our Chevy Blazer in because it wouldn't start ...on 10/21 (after over 2 weeks of looking at it) they claimed it was fixed and also did additional work unauthorized for what they claimed had to be done, end result bill of 1,170...so at this point the owner said he would allow us to sign a promissory note since the bill got so high..over 700 in labor and only $375 in parts...we gave him signed checks and authorized him to take payments thru March on tje 3rd...a week later the truck broke down again, we were concerned that they had just fixed it ...so after another week of being without the truck they claimed this time it was a new issue and did $770 more in work and allowed us to sign off on 3 additional payments for April May and June. A few weeks later the truck again wouldn't start so we called the shop and asked them to look at it again...after waiting for them to finally respond at this time we have proof of cashed checks from them for November 3rd, December 3rd January 3rd Feb 3rd of $224 and they finally after complaining we want them to look at it again for free as we have been told it is probably been the fuel pump all along or at least they should have identified this after 2 diagnostics for not starting, they towed the truck back and the owner George said he would take a look at it for free and then called and said yes it is true it is the fuel pump but it will be $650 more ...we advised thanks for your help but we don't feel comfortable having new work done for that price (way over other shops estimates to install the fuel pump and assembly...so we would like to have the truck towed back to us by our AAA membership. He refused to give us the truck back because we may be trying to get the work done elsewhere and might not pay him the rest of the bill...we explained yes we have been paying because we have a contract for work done, we have made good on every check and have NEVER defaulted, we have a signed contract for payments until June and it states in that agreement if we should default he can then ask for payment in full...we did not have the thousands of dollars which is why we agreed to payments in the 1st place...if we default or do not make good at that point you can take truck or ask for payment in full but we have never defaulted and per agreement we have held up our end even paying close to $900 for a truck that has worked maybe 2 weeks since October... Now a driver is out of work as we use the truck for deliveries, we do not have the right to get it fixed and back on the road by a cheaper estimate ...he is holding the truck on his impound lot like WE did something wrong...the owner called us from a restricted # shady in itself, and told us one of the checks for March was missing a signature and that is why he wanted to hold off ...and if we came up the next day and signed the check he would release our truck...we did so and signed the check the girl said everything was ok and when our tow truck went to tow it...all of a sudden the owner was on vacation and advised the girl not to release which of course there is no way to reach him... he has lied to our AAA member ship saying we owe him payment in full when that was never the agreement we are heading to the Snow Hill district court tomorrow per advice from the Police to file an order with the paper work promissory notes and proof of payments...They will put on an honest face and maybe even give you payments to help you out at 1st but watch your back it is hidden behind unnecessary work, high charges padding the bill and ultimately he reserves the right in his opinion to ask for payment in full at any time and take your vehicle...we have lost alot of money and time over this matter and want to warn others...thank you

Was this review helpful to you?
Ratings_icons Ratings_icons

.

On a recent trip to Ocean City our van was close to overheating. We were recommended to Racetrack Auto Center by our Rental office and could not have been happier with the service we received. Troy got us on their schedule first thing Monday morning and we were out the door with a great repair at a reasonable cost before noon. Thanks guys (and Molly!) for the great service we received. Go Steelers!

5
★★★★★

On a recent trip to Ocean City our van was close to overheating. We were recommended to Racetrack Auto Center by our Rental office and could not have been happier with the service we received. Troy got us on their schedule first thing Monday morning and we were out the door with a great repair at a reasonable cost before noon. Thanks guys (and Molly!) for the great service we received. Go Steelers!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would highly recommend anyone to this establishment. This auto shop is extremely professional and really cares about their clients. Daughter works in Ocean City during the summer months and her car overheated. While trying to drain the coolant system the petcock valve broke off. So we had to locate a shop to help with the repair. A friend who lives in the area recommended Racetrack Auto. The car was dropped off and they fixed it by the next day. A day after the car had been repaired she called to say the car was hesitating at stops. I called the shop and talked to Troy. He told me to have her bring the car back and they would check it out. They did and the car is running great.

Racetrack Auto is a great repair shop. Thanks for all your help.

5
★★★★★

I would highly recommend anyone to this establishment. This auto shop is extremely professional and really cares about their clients. Daughter works in Ocean City during the summer months and her car overheated. While trying to drain the coolant system the petcock valve broke off. So we had to locate a shop to help with the repair. A friend who lives in the area recommended Racetrack Auto. The car was dropped off and they fixed it by the next day. A day after the car had been repaired she called to say the car was hesitating at stops. I called the shop and talked to Troy. He told me to have her bring the car back and they would check it out. They did and the car is running great.

Racetrack Auto is a great repair shop. Thanks for all your help.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our son's car broke down when he and a friend were on their way to Ocean City, MD. The car was towed to Racetrack Auto on a Saturday morning and by that afternoon Josh, the mechanic, called and gave us an estimate and said it would be finished by Tuesday, hopefully. The work was finished by Monday afternoon and cost less than his initial estimate. Josh was very friendly and understanding of our situation. He not only had to deal with a car repair but a very upset and worried mom! He handled everything great and I highly recommend Racetrack Auto.

5
★★★★★

Our son's car broke down when he and a friend were on their way to Ocean City, MD. The car was towed to Racetrack Auto on a Saturday morning and by that afternoon Josh, the mechanic, called and gave us an estimate and said it would be finished by Tuesday, hopefully. The work was finished by Monday afternoon and cost less than his initial estimate. Josh was very friendly and understanding of our situation. He not only had to deal with a car repair but a very upset and worried mom! He handled everything great and I highly recommend Racetrack Auto.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our car broke down and they looked at it as soon as they could; we were treated professionally, honestly, and courteously. I felt we got great service.

5
★★★★★

Our car broke down and they looked at it as soon as they could; we were treated professionally, honestly, and courteously. I felt we got great service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was recently camping in Ocean City and my truck broke down. After contacting a friend who lives in the area, I was given Race Auto Center's name to contact.

With no reservations I was told to bring it right over. Within hours, I was contacted and informed of the problem and given an honest answer as to the amount it would cost and the time to fix it. Due to problems beyond their control (like having to order the part and a holiday coming up), I was told that I could pick up my truck in about a week. I left my camper in Ocean City and headed home to Pasadena, MD.

The following week I was contacted and brought up to date on the part etc. I picked up my truck on 9/5/2008. I was charged exactly what I was quoted and the mechanic took the time to explain what he had to do. When I went to leave my son noticed the driver??s door lock wasn??t working and we spoke to the mechanic. It turned out to be a blown fuse and was taken care of on the spot.

I was impressed with everyone at this facility and I would highly recommend anyone to this establishment. This auto shop is extremely professional and really care about their clients.

5
★★★★★

I was recently camping in Ocean City and my truck broke down. After contacting a friend who lives in the area, I was given Race Auto Center's name to contact.

With no reservations I was told to bring it right over. Within hours, I was contacted and informed of the problem and given an honest answer as to the amount it would cost and the time to fix it. Due to problems beyond their control (like having to order the part and a holiday coming up), I was told that I could pick up my truck in about a week. I left my camper in Ocean City and headed home to Pasadena, MD.

The following week I was contacted and brought up to date on the part etc. I picked up my truck on 9/5/2008. I was charged exactly what I was quoted and the mechanic took the time to explain what he had to do. When I went to leave my son noticed the driver??s door lock wasn??t working and we spoke to the mechanic. It turned out to be a blown fuse and was taken care of on the spot.

I was impressed with everyone at this facility and I would highly recommend anyone to this establishment. This auto shop is extremely professional and really care about their clients.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Racetrack Auto is a great repair shop for the Berlin area. We were vacationing and had no brakes in our truck and we were able to get them repaired at Racetrack on a holiday weekend! They were very good with the repair and very friendly service. I cannot say enough about this business!

5
★★★★★

Racetrack Auto is a great repair shop for the Berlin area. We were vacationing and had no brakes in our truck and we were able to get them repaired at Racetrack on a holiday weekend! They were very good with the repair and very friendly service. I cannot say enough about this business!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Message from Racetrack Auto Center

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Provided by Citysearch