Best Buy

★★☆☆☆
  • 20914 Frederick Rd

    Germantown, MD 20876

    Map & Directions
  • 240-686-1221

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 10am-8pm
Special Offer
Hot Deals on Electronics

Shopping

Shopping
More choices in Germantown:
Resultset_next

Repair Max Inc

8075 Snouffers School Rd Gaithersburg, MD

Resultset_next

Priority Xpress

18222 Flower Hill Way Gaithersburg, MD

Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
    List View
    Calendar View
    No upcoming events
    2.1667 6
    Hi! Sign in to let us know how Best Buy was?
    Write a Review
    .

    Purchased a Samsung Washer and Dryer on Black Friday. Delayed delivery. Deliverymen arrived on Sunday, December 13. They broke a mirror, scratched up our laundry room door and floor, and the appliances were all scratched up. Best Buy said the delivery charge would be waived but instead we received a $30 gift card. Called 1-888-best-buy to speak to the customer service representative on Saturday, December 19. Organized delivery of a new washer and dryer and Best Buy Germantown was supposed to call to scheduled the delivery immediately after the call with the customer service representative. No phone call yet. Have been on hold with 1-888-Best-Buy for 30 minutes today (Sunday, December 20). Feel taken advantage of and will no longer be a customer of Best Buy. (Resident of Silver Spring, MD)

    1
    ★☆☆☆☆

    Purchased a Samsung Washer and Dryer on Black Friday. Delayed delivery. Deliverymen arrived on Sunday, December 13. They broke a mirror, scratched up our laundry room door and floor, and the appliances were all scratched up. Best Buy said the delivery charge would be waived but instead we received a $30 gift card. Called 1-888-best-buy to speak to the customer service representative on Saturday, December 19. Organized delivery of a new washer and dryer and Best Buy Germantown was supposed to call to scheduled the delivery immediately after the call with the customer service representative. No phone call yet. Have been on hold with 1-888-Best-Buy for 30 minutes today (Sunday, December 20). Feel taken advantage of and will no longer be a customer of Best Buy. (Resident of Silver Spring, MD)

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    I had a few things install by the Geek Sqaud, and i am very thankful for them taking their time and even though they worked until 10:30 pm, three hours after the audio install close to finish up installing the remote/keyless entry. I knew it would take a long time,but hey it's better for them to take their time and do it right or have them install it wrong.

    I had Actuators install on all four doors, since my 08 ford focus didn't have power locks.

    5
    ★★★★★

    I had a few things install by the Geek Sqaud, and i am very thankful for them taking their time and even though they worked until 10:30 pm, three hours after the audio install close to finish up installing the remote/keyless entry. I knew it would take a long time,but hey it's better for them to take their time and do it right or have them install it wrong.

    I had Actuators install on all four doors, since my 08 ford focus didn't have power locks.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    they don't answer there phones. horrible time trying to contact a human. spent over twenty minutes trying get a loner phone while the crappy phone they sold me was being repaired via there service plan. they never make it right. i was told by the geek squad that i didn't qualify for a loner phone. although it says it on the contract. so i actually believed them. also the germantown cell phone department is extremely incompetent. don't go.

    1
    ★☆☆☆☆

    they don't answer there phones. horrible time trying to contact a human. spent over twenty minutes trying get a loner phone while the crappy phone they sold me was being repaired via there service plan. they never make it right. i was told by the geek squad that i didn't qualify for a loner phone. although it says it on the contract. so i actually believed them. also the germantown cell phone department is extremely incompetent. don't go.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    Nothing good to say about them .They have my computer since January and if you go to ask what is going on operation manager does not know how to talk .She only knows how to SHSHSHS people.What a way to talk to customers JULIA .I just want to know how did she get to be operation manager when there is so many friendly clerks at Gaithersburg best buy who will go that extra mile to help a customer and that is my own experience.Now if anybody knows how can i get my computer back since i paid for something i don't use please help.I really feel robbed and also greatly disrespected from that best buy.

    1
    ★☆☆☆☆

    Nothing good to say about them .They have my computer since January and if you go to ask what is going on operation manager does not know how to talk .She only knows how to SHSHSHS people.What a way to talk to customers JULIA .I just want to know how did she get to be operation manager when there is so many friendly clerks at Gaithersburg best buy who will go that extra mile to help a customer and that is my own experience.Now if anybody knows how can i get my computer back since i paid for something i don't use please help.I really feel robbed and also greatly disrespected from that best buy.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    great service (except for the geek squad issue above, I have never worked with geek squad), and people who are generally very knowledgable abou the technology. Very nice looking store that is kept clean. I enjoy the time spent in this best buy

    4
    ★★★★☆

    great service (except for the geek squad issue above, I have never worked with geek squad), and people who are generally very knowledgable abou the technology. Very nice looking store that is kept clean. I enjoy the time spent in this best buy

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    Made an appointment with Geek Squad for 1:15 Monday. We received a call to tell us that they couldn't get a hold of the agent who was going to help us set up. So they offered the
    following day to get it done. But unfortunately we couldn't take more time off especially last minute, so they offered 4:30 the same day so we made arrangements to stay home four hours longer. At 4:30 i received a call telling me that no one could make it at 4:30 and moved our appointment to 5:00. So we moved things farther back to be available for the Geek Squad agent. At 5:16 we
    received a call telling us that they wouldn't be able to come till 5:30 but i had already left for the office, and my spouse was waiting and called to cancel the 5:30 appointment because he had to leave for class and was told that we may fined for canceling the appointment. I am just surprised and upset.
    I called Monday evening around 6:00pm to get this solved but after talking for about ten minutes we were no closer to getting this solved and my work was needing my attention so i asked the person on the phone to have a supervisor to call me back, it never happened.

    1
    ★☆☆☆☆

    Made an appointment with Geek Squad for 1:15 Monday. We received a call to tell us that they couldn't get a hold of the agent who was going to help us set up. So they offered the
    following day to get it done. But unfortunately we couldn't take more time off especially last minute, so they offered 4:30 the same day so we made arrangements to stay home four hours longer. At 4:30 i received a call telling me that no one could make it at 4:30 and moved our appointment to 5:00. So we moved things farther back to be available for the Geek Squad agent. At 5:16 we
    received a call telling us that they wouldn't be able to come till 5:30 but i had already left for the office, and my spouse was waiting and called to cancel the 5:30 appointment because he had to leave for class and was told that we may fined for canceling the appointment. I am just surprised and upset.
    I called Monday evening around 6:00pm to get this solved but after talking for about ten minutes we were no closer to getting this solved and my work was needing my attention so i asked the person on the phone to have a supervisor to call me back, it never happened.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    Message from Best Buy

    We make technology work for you with a full selection of HDTVs, computers, cameras, gaming consoles, appliances, cell phones, tablets, Geek Squad® services and more. Visit your Germantown Best Buy now!

    Yext PowerListings

     

    Wait, you're the expert.

    If you've been to or used Best Buy, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review