Eckard Property Management Inc

★☆☆☆☆

About Eckard Property Management Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Real Estate

Real Estate
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I pulled into Sears to get my battery checked. I stayed in the car and pressed the gas when the Sears mechanic told me to, while my fiance stood with the mechanic by the hood of the car while the battery was tested. Good thing my fiance was with me because the mechanic says after the test, "yep you need a new battery". But my fiance noticed that the testing device said the battery was fine. The mechanic was at one window saying your battery's dead, and my fiance at the other saying the device said the battery's fine. My fiance told the mechanic that HE saw the device say the battery's ok, so the guy re-tested it, and this time it said the battery was dead. So I told the mechanic that I was concerned the test gave two results. (Was it a mechanical error, or human error?) He threw up his hands in a huff and said rudely, "I can see where this is going" and then he walked away. I tried to explain that as a customer I am justified in my concern that I'm being advised to buy a battery when it's not completely obvious that the battery's the problem.

Essentially I felt that when I take MY car for service, and MY money is paying for it, then I think I deserve honest answers, especially when I'm being presented with conflicting information. I ended up buying the battery because I did think it was very old and near its death. However I won't ever go to Sears for any car service again. Their macho attitude is quite the turnoff and bad business considering that there are tons of auto shops nearby and I don't trust that the mechanic I had was honest. Since then I've found Jay's Automotive on Lincoln which is great- honest, thorough, well priced service who does everything from brakes, to oil changes, to battery service- you name it.

0
★☆☆☆☆

I pulled into Sears to get my battery checked. I stayed in the car and pressed the gas when the Sears mechanic told me to, while my fiance stood with the mechanic by the hood of the car while the battery was tested. Good thing my fiance was with me because the mechanic says after the test, "yep you need a new battery". But my fiance noticed that the testing device said the battery was fine. The mechanic was at one window saying your battery's dead, and my fiance at the other saying the device said the battery's fine. My fiance told the mechanic that HE saw the device say the battery's ok, so the guy re-tested it, and this time it said the battery was dead. So I told the mechanic that I was concerned the test gave two results. (Was it a mechanical error, or human error?) He threw up his hands in a huff and said rudely, "I can see where this is going" and then he walked away. I tried to explain that as a customer I am justified in my concern that I'm being advised to buy a battery when it's not completely obvious that the battery's the problem.

Essentially I felt that when I take MY car for service, and MY money is paying for it, then I think I deserve honest answers, especially when I'm being presented with conflicting information. I ended up buying the battery because I did think it was very old and near its death. However I won't ever go to Sears for any car service again. Their macho attitude is quite the turnoff and bad business considering that there are tons of auto shops nearby and I don't trust that the mechanic I had was honest. Since then I've found Jay's Automotive on Lincoln which is great- honest, thorough, well priced service who does everything from brakes, to oil changes, to battery service- you name it.

Pros: same day service

Cons: rude, dishonest, patronizing behavior

 

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