Holmes Automotive

★★★★☆

About Holmes Automotive

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I got into an accident and called this shop to ask if they could repair my car. The owner asked where it was so that he could take a look at it prior to agreeing to fix it. It was parked in my apartment complex parking lot so he went to see it while I was at work and when I spoke to him again he told me that he would be able to fix it; he also asked if an insurance company was paying for the repairs and I told him that I only had liability and that I would be paying for the repairs (and a rental car) out of pocket. He gave me the number for a tow truck driver and I had it towed on a Wednesday night. Apparently, the car didn't actually make it to his shop until Thursday morning. I called on Friday and asked what needed to be done and was told that he was on vacation and would be back on Sunday. I called again on Monday and no one answered for the ENTIRE day. My dad went to the shop on Tuesday and spoke with him; apparently this was his first day back from vacation and no one had even looked at my car to diagnose the problems under the hood - it had also not been to the body shop (and they were using it for a table). After that, I pretty much got the run around for the next 2 weeks until I finally got my car back. It overheated 2 days later (Thursday) and I took the key back to the shop on Saturday morning. I got my car back again the following Wednesday. I spent $750 on a rental car (10 days) and was without a car for the rest of the time. I missed days at work and spent close to $1200 on repairs. My car is european and I'm sure that's where most of the problems came in but, after this experience and the HORRIBLE customer service and total lack of communication that I received, I wouldn't take a bicycle to this shop for repairs. Do yourself a favor and pay the extra money to have your car fixed in a licensed repair shop because you'll make up the difference somewhere else if you go with this mechanic. BEWARE!!!

1
★☆☆☆☆

I got into an accident and called this shop to ask if they could repair my car. The owner asked where it was so that he could take a look at it prior to agreeing to fix it. It was parked in my apartment complex parking lot so he went to see it while I was at work and when I spoke to him again he told me that he would be able to fix it; he also asked if an insurance company was paying for the repairs and I told him that I only had liability and that I would be paying for the repairs (and a rental car) out of pocket. He gave me the number for a tow truck driver and I had it towed on a Wednesday night. Apparently, the car didn't actually make it to his shop until Thursday morning. I called on Friday and asked what needed to be done and was told that he was on vacation and would be back on Sunday. I called again on Monday and no one answered for the ENTIRE day. My dad went to the shop on Tuesday and spoke with him; apparently this was his first day back from vacation and no one had even looked at my car to diagnose the problems under the hood - it had also not been to the body shop (and they were using it for a table). After that, I pretty much got the run around for the next 2 weeks until I finally got my car back. It overheated 2 days later (Thursday) and I took the key back to the shop on Saturday morning. I got my car back again the following Wednesday. I spent $750 on a rental car (10 days) and was without a car for the rest of the time. I missed days at work and spent close to $1200 on repairs. My car is european and I'm sure that's where most of the problems came in but, after this experience and the HORRIBLE customer service and total lack of communication that I received, I wouldn't take a bicycle to this shop for repairs. Do yourself a favor and pay the extra money to have your car fixed in a licensed repair shop because you'll make up the difference somewhere else if you go with this mechanic. BEWARE!!!

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PRAISE GOD,Dear fellow readers I want to give a short story about my personal experience with the Holmes auto services center.I live in Burke Va and all the places I've had my car(s) fix or appraised blew me and blew me till I had no other recourse but to let my car sit parked and or get partial work,or ride it till it got so bad and had no other option but get it fixed and me and my family would have to go without something we needed to live whether it be from barrow from peter to pay paul you know that old saying.well this one day i was in bad need of getting my car fixed and called just about every place in Va to handle that all i could do was cry mercy on me when i hung up from the agents.spoke to friend and asked her if knew anyone who could help me she turned me on to a guy who might be able to help and let me tell you not only did he say yes but also learned that he had his own towing service and that was the beginning of this blessing.The tow driver said that if there was anything that he couldn't fix he had others that would look out for what he couldn't fix,yeap you guess right if your thinking we had to use other resources and this is were I started my wonderful relationship with HOLMES AUTOMOTIVE SERVICES,The tow driver and I towed my car to his shop and when he introduced me to the owner I was AMAZED and felt a sense of relief come over me and myself was at peace thinking my LORD what a blesssing what a blessing what a blesssing this was and that blessing was this felt like a shop thst could be trusted and very reasonable to all customers.By the way there aren't enough stars for a rate a place like this.
Thanks a million to all those at HOLMES for all you do.

5
★★★★★

PRAISE GOD,Dear fellow readers I want to give a short story about my personal experience with the Holmes auto services center.I live in Burke Va and all the places I've had my car(s) fix or appraised blew me and blew me till I had no other recourse but to let my car sit parked and or get partial work,or ride it till it got so bad and had no other option but get it fixed and me and my family would have to go without something we needed to live whether it be from barrow from peter to pay paul you know that old saying.well this one day i was in bad need of getting my car fixed and called just about every place in Va to handle that all i could do was cry mercy on me when i hung up from the agents.spoke to friend and asked her if knew anyone who could help me she turned me on to a guy who might be able to help and let me tell you not only did he say yes but also learned that he had his own towing service and that was the beginning of this blessing.The tow driver said that if there was anything that he couldn't fix he had others that would look out for what he couldn't fix,yeap you guess right if your thinking we had to use other resources and this is were I started my wonderful relationship with HOLMES AUTOMOTIVE SERVICES,The tow driver and I towed my car to his shop and when he introduced me to the owner I was AMAZED and felt a sense of relief come over me and myself was at peace thinking my LORD what a blesssing what a blessing what a blesssing this was and that blessing was this felt like a shop thst could be trusted and very reasonable to all customers.By the way there aren't enough stars for a rate a place like this.
Thanks a million to all those at HOLMES for all you do.

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I have taken all of my cars to this shop for repair and it has saved me lots of money. I don't know much about cars but I can call with the symptoms and my car would be cured. I have referred tons of family and friends and they are satisfied with the service and the turn around time is good.

5
★★★★★

I have taken all of my cars to this shop for repair and it has saved me lots of money. I don't know much about cars but I can call with the symptoms and my car would be cured. I have referred tons of family and friends and they are satisfied with the service and the turn around time is good.

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