Erie Insurance Group

★★☆☆☆
  • 12121 Tech Rd

    Silver Spring, MD 20904

    Map & Directions
  • 301-622-5200

About Erie Insurance Group

Details
Hours
Mon-Fri 9am-5pm

Insurance

Insurance
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2.0 2
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Usually satisfied with Erie (policy-holder for 9 yrs.) but in this case, no. Obvious storm damage noted by contractor, just not obvious to Erie (adjustor did not properly inspect roof). Denied this part of our claim with no basis whatsoever. Convenient memory lapses gave them "upper-hand" when asked about conversations of signifigance. When questioned, upper Mgmt. became rude and obnoxious. Currently in process of taking business elsewhere.

1
★☆☆☆☆

Usually satisfied with Erie (policy-holder for 9 yrs.) but in this case, no. Obvious storm damage noted by contractor, just not obvious to Erie (adjustor did not properly inspect roof). Denied this part of our claim with no basis whatsoever. Convenient memory lapses gave them "upper-hand" when asked about conversations of signifigance. When questioned, upper Mgmt. became rude and obnoxious. Currently in process of taking business elsewhere.

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I did not really know what to expect using this claims office, but I thought that the process would be a little bit faster. The claim took almost three weeks to figure out and they wanted things one way, but it was impossible to meet the request because a store did not handle the type of item that I needed to replace. Overall, Erie Insurance is a great company, and maybe the turn around time is typical, I just wished that with a time sensitive matter it would have been handled faster and that the return would have been more substantial.

3
★★★☆☆

I did not really know what to expect using this claims office, but I thought that the process would be a little bit faster. The claim took almost three weeks to figure out and they wanted things one way, but it was impossible to meet the request because a store did not handle the type of item that I needed to replace. Overall, Erie Insurance is a great company, and maybe the turn around time is typical, I just wished that with a time sensitive matter it would have been handled faster and that the return would have been more substantial.

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